myAvatar 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

myAvatar

2.2

(36)

Pricing

Pricing available upon request

About myAvatar

The myAvatar system, developed by Netsmart, serves as a dedicated electronic health record (EHR) platform catering to entities delivering behavioral health and addiction treatment across various settings, including community, residential and inpatient facilities. It encompasses a suite focused on recovery, utilizing live analytics and clinical decision support tools to enhance decision-making processes. The platform is designed for efficiency, ensuring swift access to patient data through intuitive dashboards, thereby optimizing workflows.

Incorporating an integrated care approach targeting the entire individual, myAvatar provides an array of functionalities tailored for different personnel within an organization, ranging from receptionists and care providers to financial officers and top management. Additionally, it aims to elevate the efficiency of both clinical and administrative operations across outpatient and inpatient service providers, impacting their overall performance positively.

myAvatar supports documentation for various primary care workflows, including office and wellness visits. It facilitates the scheduling and management of group appointments, treatments, detoxi...

myAvatar Screenshots

myAvatar Pricing and Plans

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Pricing available upon request

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myAvatar Features

Popular features found in Mental Health EHR
Appointment Scheduling
E-Prescribing
Initial Assessments
Therapy Notes
Treatment Planning
More features of myAvatar
Activity Dashboard
Charting
Claims Management
Coding Assistance
Decision Support
Drug Reference Database
Electronic Payments
EMR/EHR
For Mental/Behavioral Health
For Psychiatrists
Medical Billing
Medication Management
Patient Records Management
Patient Scheduling
Practice Management
Reporting/Analytics
Reporting & Statistics
Revenue Management
Scheduling
Workflow Management

myAvatar Integrations

CardConnect

myAvatar User Reviews

Overall Rating

2.2

Ratings Breakdown

11%

19%

56%

Secondary Ratings

Ease of Use

2.2

Value for money

2.1

Customer support

2.2

Functionality

2.2

DUSHAWN W.

Verified reviewer

Mental Health Care

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Great resource to have access to.

My overall experience with the SAP was great, but when it's down it can make it your day long and hard knowing how much of the bulk of work we put on the App.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. it helped me track my movements and the distance and the financial obligation. it is a great value for the money and a good tool for tracking all of our data as well showing the benefit and support of a great tool with a performance and speed that seems to be unmatched this is definitely something that has made my job more manageable because I work in the field most of the time and this makes my day breeze by because of the light Maintenace of me having to record every stop and go.

Cons:

When most of the apps tend to glitch, when I stop my day and also have me to manually recording all of my travel time and day.

Becky O.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

myAvatar: The Comprehensive System for Mental Health EHR

Overally i have had a rich experience with myAvatar because of its comprehensive system capabilities and customizable features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the system is flexible to customization which has made it possible to tailor work flow to specific needs.

Cons:

The system learning is not very easy and so training staff on it can take quite some time.

Nathan D.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Absolute trash software

Avatar by Netsmart is a technological hellscape of inefficiency and poor design. It borders on self-parody.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There’s absolutely nothing redeemable about this software. It’s fundamentally lacking in literally every possible way. This software should be purged from the earth.

Cons:

I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option.

Adeline H.

Verified reviewer

Mental Health Care

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

kinda glitchy but okay

it is doable I can use it daily at work and run into some problems, but they are able to be resolved usually

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to have all the client's info easily accessible and being able to see the full note history

Cons:

glitches, hard to learn at first, sometimes crashes or is really slow, has bugs like accidentally submitting double notes so billing twice

Lolanda J.

Verified reviewer

Mental Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Navigating AVATAR

Avatar was extremely hard to navigate for a while, but I am now getting the hang of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of finding and adding appointments

Cons:

locating forms to be completed for the clients having Mutiple screens open

Byron H.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Do not waste your time and money

Horrible. Truly a nightmare. This software is a joke. I cannot believe CCBHCs continue to use this garbage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. There’s absolute no positive words to have for this software. It’s truly the most frustrating and disappointing EHR software in existence.

Cons:

Crashes constantly, slow, looses data and forms, ugly looking and outdated user interface. Has wasted mine and my clients time causing distress.

Linda C.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Easy Navigation and User Friendly

I did like Avatar as it was user friendly, but wished it was geared more towards billing and hoped it would generate bills directly from the practitioners entries of services rendered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments.

Cons:

I did not like how the billing statements appeared it took a lot of efforts from our IT department to modify and appeared to be confusing to the clients.

Marc M.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Avatar for Clinic Use

It's been an uncomplicated, user friendly client charting system, that lets the organization do both in-house customization along with coordinated development with NetSmart.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to customize the interface for teams of users to both limit access to information beyond user need and focus on providing client information in a clear fashion.

Cons:

Display color and font size can be a bit faint and cause fatigue.

baylee n.

Verified reviewer

Telecommunications

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed October 2025

myAvatar review

I have used it for my own personal use and really enjoyed the product itself. I find the functionality very easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the features it offers I think are very unique and the integrations of the product itself is very unique.

Cons:

I cannot say there is anything in particular that I dislike about myAvatar , overall it's a very good product.

Brittany N.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed July 2024

Avatar for Mental Health EHR

Ratings Breakdown

Ease of use

Functionality

Pros:

Ability to make templates, drop down bar at top to see other encounters, customizable home screen, autosaves notes into draft

Cons:

Does not automatically carry over information such as past medical history from one note to another within an episode (admission), does not automatically import lab results into note, not connected with a lot of other medical facilities to see outside visits/notes

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