About MobileEngine Mobile Device Manager Plus


ManageEngine Mobile Device Manager Plus is an on-premise mobile device management solution from Zoho Corporation. An integrated suite of applications includes security management, device management, content management, application management, and mobile services management. 

Multiple devices can be enrolled simultaneously through bulk enrollment, or employees can utilize self-enrollment. Profile management tools include device grouping based on department or location, corporate account access, and policy-based restriction of device features. Role-based access control allows administrators to grant appropriate permissions and delegate activities to chosen users based on their permission level.

For audits, ManageEngine’s inventory management and reporting module provides visibility of devices, a summary of applications in the device, as well as other granular details about device inventory. All of this is presented in a unified device status view.

The system is recommended to companies in any industry, and is suitable for companies with more than ten employees. 



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

201 Reviews of MobileEngine Mobile Device Manager Plus

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(119)

4 stars

(79)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 201 reviews

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February 2018

Maximilian from Pitman Public Schools

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

February 2018

Does what we need it to do. While alittle rough around some edges, this MDM shines by its features.

The ability to manage our mobile devices effectively and efficiently in a work and school environment.

Pros

Easy to setup with a relatively straightforward dashboard layout. Where as a handful of other MDMs I have trialed are a bit overly-feature rich and have awkwardly placed menus, ManageEngine's MDM layout is one that makes sense, and integrates all of the things that a school district like ours needs.

While trialing this product on a half dozen android tablets, they were a breeze to lock down, and we were able to group them up and drill down and apply policies on group and individual basis' with out too much struggle at all. Geo-tracking, Android Apps for Work Integration, individualized and group-based app approval, but also curating a custom app store, swift QR Enrollments, and user assigning are all big things we need in a MDM. And of course, a few hidden gems like the web clips, and the integrated remote monitoring are wonderful additions to a otherwise comprehensive device management platform.

Cons

Only a couple concerns with the product itself.

For some, the policy profile layout can be a bit overwhelming for some. We only have 5 schools, but certain things require a new profile for each minor change, like 1 profile for each WiFi profile you have to deploy, and each webclip requires its own as well. While straight forward, it can get make the profiles page a bit messy as you keep adding on to them, and should changes need to be made, going back between them can take a bit of time. Small thing, but a critique none the less.

Another small critique is we had some issues connecting via the remote monitoring. Either it's our network or the service, but we were only able to get it working a couple times, and it requires a couple steps of user interaction to start the session more than I would like.

The only noteworthy concern I experienced, & I will speak with a Customer Service rep for more info, is that I experienced a policy / app syncing issues on more than 1 occasion during deployment. During initial enrollments, I had instances where apps did not get downloaded to the devices, I had policy's that would not refresh despite manually refreshing them on the tablets themselves, and twice when I decided to remote wipe the device, the device did not wipe, despite it marked as removed from the console - where I then had to manually remove the mdm app from the tablet itself via a override code.


Response from ManageEngine of

Replied November 2018

Hello Maximilian, Greetings from ManageEngine! We'll consider your feedback and look into ways to ease profile management. Could you elaborate on the difficulty faced during remote control as well as app/profile syncing on devices, so that we can work on the same. In case of future queries you can mail us at mdmcloud-support@manageengine.com

October 2018

Alberto from Italmex Pharma S.A.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2018

ME MDM

With ME MDM our company was able to improve security issues avoiding install unauthorized apps, at the same time the possibility to distribute new content to devices. The Geo-tracking functionality embedded in MDM let us save money cancelling to services provided with other external solution.

Pros

Platform is very easy to use and very intuitive in comparison with other MDS, many variety of ways to complete enrollment process supporting most important operating systems, new features are added continually and support is good.

Cons

Some issues in my particular case randomly some android devices request the set passcode according to the policy, but event the passcode si set MDM agent request once and once again so the devices keep blocked. It happens juts in a very few cases in group of devices with same model android OS version and MDM agent.

Response from ManageEngine of

Replied November 2018

Hello Alberto, Greetings from ManageEngine! Regarding your issue about Android passcode policy, I've opened a support ticket for the same to fix it at the earnest. In case of future queries, you can mail us at mdmcloud-support@manageengine.com

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Made my life massively easier

The management of our devices all round the UK was easy to setup and is rolling out now. Our primary concern is to minimise suppor calls, and this software allows us to remotely control the device, the applications installed, system updates and all other issues we come across on a daily basis. This means we can proactively push the latest version of our software out to all the tablets when it is released, saving us the hassle of having to talk end users through the update process. plus we can lock down the problem users to kiosk mode and completely limit their access to anything but the work applications. Our customers also have their own applications that they use, and we can manage these on behalf of our customers, offering a much more streamlined, yet personalised service.

Pros

I have more than 200 tablets around the UK with local councils. With Zoho I can remotely update the company software, lock problem users down to kiosk mode and stop them from watching TVPlayer on their lunch and using all the data allowance. Everything is in a single system, unlike Knox, is much simplified over other systems and even a total novice like me managed to pick it up in the space of a day or two.

Cons

There's a few things we'd love this to do... Remotely push json files to a set directory on the SDcard, and the one thing that knox has over ME, allow us to set the layout of the home screen. But the premium for Knox is not worth that single feature.

Response from ManageEngine of

Replied June 2018

Hello there! Greetings from ManageEngine! I'll pass on your requirement of distributing JSON files to mobile devices, to my engineering team. Additionally, we've been working on the home screen customization feature and this will be released soon. If you provide your requirements for both cases, it'll help us understand it better. You can e-mail any further queries to either me or to mdmcloud-support@manageengine.com

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Great Option for Small-Midsized Companies

This has been an easy solution for us as we look to implement an MDM for our 250 user environment.

Pros

We have spent a few weeks with Manage Engine and love the simplicity and ease of use. Device enrollment is seamless, and most options include a quick video tutorial which can make things much, much easier. This is also the only MDM I have found thus far that will let me track devices only if they are marked as Lost. I'm not trying to be big brother and don't need to know where our employee's phones are at all times, so the option to leave that off until a device is lost is a huge plus for us. ManageEngine is also very friendly for BYOD companies, and our users love the sense of security it provides.

Cons

I'm still trying to understand Knox integration and how to more effectively use that, but that is less on ManageEngine and more operator error. While the videos are helpful, they could be a bit easier to follow, and I wish they were narrated by a human and not a computer.

Response from ManageEngine of

Replied November 2018

Hello, Greetings from ManageEngine! We will consider your feedback and improve the videos. In case of any future feedback, you can mail us at mdmcloud-support@manageengine.com

July 2018

Aiah from eHealth Africa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

The overall experience ha been satisfactory, works well with samsung devices with android version 5

We operate in a country where mobile data is prices are on the high side and we provide tablets to health workers fro disease surveillance and reporting, however without MDM we had issues with users misusing the data sent to the tablets. As soon as we introduced MDM plus on the device we were able to stop data misuse by staff and resulted i us abling to reliably estimate data cost to run the devices in the field.

Pros

Very good solution for samsung devices, works seamlessly with these devices and takes away the pain of setting up devices from scratch. You just need to give the device internet access and enroll and sit back and relax. the support is also good for the product, I normally get any issue resolved within an hour.

Cons

Working with other android devices can be painful at times. Features that are available for samsung devices are not available for other android devices so you are kind of limited to device selection if you want to benefit from the full package.

Response from ManageEngine of

Replied November 2018

Hello Aiah, Greetings from ManageEngine! We support more features for Samsung as it provides additional APIs for this purpose while in other Android devices we support almost all the basic features. In case of any future queries, you can mail us at mdmcloud-support@manageengine.com

May 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

MDM that you need

We have a very good experience with MDM from Manage engine. We like that tool and we recommend it.

Pros

MDM form ManageEngine is one of the best and powerful soft to manage your mobile devices - phones, tablets. Easy to install and administrate. Real time management of devices, geo location, application and configuration push are some of the possibilities.

Cons

Application documentation can be more detailed. No another thinks that we don`t like.

Response from ManageEngine of

Replied May 2019

Hello there, We'll pass on your feedback regarding the help docs to our documentation team and improve the app management help docs. In case of future queries, you can contact us at mdmcloud-support@manageengine.com

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2018

quick to setup, low learning curve

Pros

has some neat features, like remote view/control.
the app distribution feature is really nice to have, especially with the ability to blacklist certain apps.
enrolling and provisioning devices is straightforward once you get the profile and groups setup
updates to device profiles are pushed to devices, you don't have to wait for the device to check in

Cons

the deprovision of devices is a little confusing.
android device support is limited compared to iOS. some features are only available to iOS even though the same features are available to android in other MDM software, like adding a WPA/WPA2 Enterprise WiFi profile

Response from ManageEngine of

Replied November 2018

Hello, Greetings from ManageEngine! Support for features in particular platforms can be given only based on what types of APIs are publicly available. That said, you can configure Wi-Fi on Android as explained in the link below: http://bit.ly/mdm-wifi In case of future queries, you can mail us at mdmcloud-support@manageengine.com

June 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Innovative and easy to use. Great for small and large businesses.

Pros

- Allowed us to remote into our User's devices and help troubleshoot.
- Allowed us to disable our devices if it ever gets stolen or lost.
- Set up is a breeze.
+ Instructions are easy to follow
- Has a great inventory system.

Cons

- Sometimes site takes a bit to load (not sure if it is just my internet or my computer)
- At rare occasions, customer support responses take a bit too long.

Response from ManageEngine of

Replied December 2018

Hello, Greetings from ManageEngine! Our MDM solution is hosted on our own private Cloud to ensure it is speedy. In case you encounter the same issues again or for future queries, you can mail us at mdmcloud-support@manageengine.com

May 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Assure security with ManageEngine Mobile Device Manager Plus

This solution help us to manage, track and assure information security on our mobile devices (phones, tablets )

Pros

ManageEngine Mobile Device Manager Plus is one of the best mobile device management solution for small companies. Easy to install and administrate, real time app and configuration push. Also you can track your devices and set boundaries.

Cons

We like this solution. Fit great with our requirements.

Response from ManageEngine of

Replied May 2019

Hello there, Greetings from ManageEngine! We're glad to know that MDM Cloud has helped you with your device management needs. In case of future queries, you can contact us at mdmcloud-support@manageengine.com

September 2018

Grant from Summerland Express Freight Limited

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2018

Hits the right notes

We were impressed with the wide platforms with worked with and the functionality. All with a great price point. I think it represents good value for money.

Pros

It has strong functionality and yet is user friendly enough to allow us to exploit the functionality. We were also impressed with its ability to work with some older operating systems. In transport we could not always expect the devices to be state of the art.

Cons

Some of it is a little clunky we had some issues with registration but for all its functionality we were able to persevere and overcome the teething challenges.

Response from ManageEngine of

Replied November 2018

Hello Grant, Greetings from ManageEngine! We'll look to improve workflows to ensure easier learning curve. In case of any future queries, mail us at mdmcloud-support@manageengine.com

November 2018

Brian from Terrapin Transportation Services Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

November 2018

Great Features

I use Android tablets in our trucks so the devices are all in remote locations most of the time. I was using G Suite and GoTo Assist to manage them. G Suite is worthless for managing devices. There is no way to identify the device records in G Suite because there is no unique identifier that actually correlates to the the physical device... the device serial number in G Suite is a random number generated by G Suite not the actual serial number of the device and G Suite will not pick up the device name. GoTo assist is too expensive and requires extra steps from the user. This app solves both problems.

Pros

I live the ability to apply profiles, deploy apps, and remote control control the devices easily. Remote control is much better and cheaper than GoTo Assist!

Cons

I wish it could apply a template for app shortcuts and widgets on the Home page (Andoid) and set App permissions. There is a bit of a learning curve and some complex setup steps (i.e. Apps for Work using G Suite) but this is understandable given the functionality provided and not a huge problem.

Response from ManageEngine of

Replied November 2018

Hello Brian, Greetings from ManageEngine! Could you elaborate more on your request regarding app shortcuts and widgets? Regarding app permissions, MDM does lets you pre-configure app permissions as explained below: http://bit.ly/mdm-app-permissions In case of further queries, you can mail us at mdmcloud-support@manageengine.com

March 2019

John from Lycon Inc

Company Size: 201-500 employees

Review Source: Capterra