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SilkStart MultiChapter

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SilkStart MultiChapter 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

SilkStart MultiChapter
SilkStart MultiChapter
4.4
(36)

Pricing

Starting at $210.00 per month

About SilkStart MultiChapter

SilkStart is an integrated suite of association management tools created for small to midsize single chapter and larger multi-chapter associations. SilkStart serves the unique needs of multi-chapter organizations through a connected backend database.

SilkStart’s Association Management Software (ASM) platform can either create new mobile-ready websites or integrate with a current site. In addition, the platform provides a database to track membership, events, payment processing, job postings and more.

Members can sign up for free or paid events, view job postings and update their profile information. SilkStart syncs with many common payment providers, including Stripe, Paypal, Authorize.net and Beanstream.

Associations can set up automated emails for when a member joins, renews, or is about to expire and can also create groups and send newsletters and other updates. SilkStart integrates with other applications like MailChimp and Google Analytics.

Pricing is based on the number of active users and billed on a monthly subscription basis. Support is offered via phone, email and an online knowledge repository.

SilkStart MultiChapter Screenshots

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SilkStart MultiChapter Pricing and Plans

Starting price: $210.00 per month
Free Trial
Free Version

Standard

$210.00

usage based, per month

Plan includes:

  • Content Management
  • Event Calendar
  • Landing Pages
  • Member Management
  • Ticketing

Multi-Chapter

$580.00

usage based, per month

Plan includes:

  • Donation Management
  • Event Calendar
  • Event Marketing
  • Invoicing
  • Notifications
  • Ticketing

Enterprise/Custom

Pricing available upon request

Plan includes:

  • Event Calendar
  • Invoicing
  • Job Board
  • Payments
  • Ticketing
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SilkStart MultiChapter Features

  • Features of SilkStart MultiChapter
    Access Controls/Permissions
    Accounting
    Activity Tracking
    Alerts/Notifications
    Application Management
    Attendance Management
    Attendance Tracking
    Calendar Management
    Chapter Management
    Committee Management
    Communication Management
    Contact Database
    Contact Management
    Content Management
    Credit Card Processing
    CRM
    Customizable Branding
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Data Import/Export
    Document Storage
    Dues Management
    Electronic Payments
    Email Marketing
    Email Reminders
    Email Templates
    Enrollments/Onboarding
    Event Calendar
    Event Management
    Event Scheduling
    Event Ticketing
    Fundraising Management
    Job Board
    Member Accounts
    Member Communication
    Member Communities
    Member Database
    Member Directory
    Member Portal
    Membership Management
    Membership Renewals
    Member Types
    Newsletter Management
    Payment Processing
    Personalization
    Recurring/Subscription Billing
    Registration Management
    Reminders
    Reporting & Statistics
    Self Service Portal
    Third-Party Integrations
    Website Integration
    Website Management

SilkStart MultiChapter Integrations

authorize.net
authorize.net
PayPal
PayPal
LinkedIn for Business
LinkedIn for Business
Stripe
Stripe
Meta for Business
Meta for Business
Twitter/X
Twitter/X

See all 10 integrations

SilkStart MultiChapter User Reviews

Overall Rating

4.4

Ratings Breakdown

5

56%

4

33%

3

8%

2

3%

1

0%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.7

Functionality

4.4

DW

Donegal W.

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

We use in a Multi Chapter configuration and it is amazing

5

We have seen an increase in membership renewals and retention.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We love being able to see and communicate with all members across all chapters and the ability to have paper and online purchase processes available. The members love the ease of renewals and management of their communication preferences.
Cons:
We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution.

Read More

PG

PJ G.

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2017

So far, it's been a great tool for my job. It's easy to use, and pleasantly arranged.

4

Ratings Breakdown

4
Ease of use
3
Value for money
3
Customer support
4
Functionality
icon
Pros:
It's easy to use and gives our alumni the ability to search each other and communicate directly. I will be using the file sharing and message boards often.
Cons:
Can't add chapters to our site on our own. Our organization will be changing rapidly so it will be best for us to add chapter pages ourselves.

Vendor Response

Thanks for the great feedback PJ! Our entire team was very excited to launch the Seattle University Alumni Association on our multi-chapter platform. It's great to hear that it's already been making your job easier. Our goal is to give our clients more power to add additional chapter networks after their launch on their own. For now, we pride ourselves on a quick turnaround when a new chapter is requested to be added. If you have any other recommendations for speeding up this process for you, I'd be happy to hear them.

Replied September 2017

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SC

Sarah C.

Human Resources

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2017

efficient, user friendly, logical workflow, easy to use (except for speed).

4

Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use. Overall very happy except for the speed of the site - which means even with all these great improvements, I'm not really spending any less time.

Ratings Breakdown

3
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed. Great value.
Cons:
The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster.

Vendor Response

I'm very happy to hear that SilkStart is saving you time on many of the organizational processes that you previously spent more time and effort on. We are always measuring the speed of our sites and are focused on making the entire SilkStart experience faster for you. We are currently releasing a database update in Sept that we hope will significantly improve your site speed.

Replied September 2017

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TB

Tessa B.

Used unspecified for unspecified

Review source

Reviewed November 2015

SilkStart for the win!

5

When we launched our site back in 2009 it had all the bells and whistles. But as time went by, best practices took a new shape and Drupal snuck out the back door. The Silkstart team listened to all of our concerns, paid attention to our wish lists and threw in extra tools to make the entire site seamless. VIATEC was the first to use SilkStart's job board platform, and boy did they deliver. The Job Board was critical as it is one of our largest revenue generators, and helps attract new talent to Victoria. Job Posters can now purchase and manage their own listings, and job seekers can easily search the user-friendly platform. Transactional data is also easily captured in SilkStart. The new VIATEC.ca is not only what we were in need of, but it actually represents who we are and allows us to show off our members more efficiently. We now have an all-in-one system that is super simple and easy to maintain. As a bonus, their team quickly responds to our feedback and works with us to use their software to accomplish our association's goals. SilkStart for the win!

Ratings Breakdown

5
Ease of use
5
Customer support

Vendor Response

Thanks Tessa. It's great to have a progressive technology association like VIATEC on board with us. We feel it challenges us to continually work to improve the platform so that we can continue to meet your needs. Your organization is also a stellar example to our other customers, and we regularly showcase your job board and how effective it is at generating non dues revenue for your association.

Replied November 2016

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AG

Alan G.

Used unspecified for unspecified

Review source

Reviewed November 2015

The team works diligently with you and your members

5

As the newly elected President of the Italian American Studies Association, I knew that our website required a redesign. Only three years earlier, our organization updated our website, but it had issues. I had never looked for a company that specialized in redesigning websites, so I started with Google searches. I found several companies and began interviewing each one. With each online demonstration, SilkStart became the clear leader in the responsiveness from its members to my numerous emails and features that they offered small organizations like IASA (we have approximately 500 members). Once the Executive Council voted in favor of hiring SilkStart, the one-on-one personalization that we received reinforced the confidence in our decision. The team works diligently with you and your members. In our case, the webmaster of our website and myself went through training and approved each stage of the redesign. In fact, SilkStart were willing to create certain widgets that they didn't offer as we were working together to finalize the site. The new platform works across all devices such as tablets, smart phones, and desktops. Our old website was unable to do this. Ultimately, I highly recommend Shaun and the team at SilkStart for any organization, small or big, that is looking to redesign their website.

Ratings Breakdown

5
Ease of use
5
Customer support

Vendor Response

Alan, thanks for this review and for choosing to come on board with us here at SilkStart. Your new mobile friendly website looks great!

Replied November 2016

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LM

Lynne M.

Used unspecified for unspecified

Review source

Reviewed May 2012

Very impressed

5

Overall I highly recommend this software for organizations which want to promote their their members. I was very satisfied with everything they did and with how quickly they were able to set everything up because I know other products can take up to a year to be fully functional

Ratings Breakdown

5
Ease of use
4
Customer support
icon
Pros:
The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out Customization options integration with our accounting software social media features really helped boost our image It's pretty much everything we needed in one easy place
Cons:
The 30-day trial thing doesn't really do the software justice so we almost didn't choose it

Vendor Response

Thanks Lynn. I recently reread your review and realize you make an excellent point. We offer a free 30 day trial of the software so you can see firsthand what it looks like and how it works. We do this because many of our competitors hide their product behind a sales team and you only get to use it once you sign on. That aside, I agree that a demo by a member of our team, plus taking a look at other customer sites we have built is the best way to really see what we are capable of. The trial doesn't totally do that justice as everything isn't yet configured to your specific needs.

Replied November 2016

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LB

Luke B.

Civic & Social Organization

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed April 2018

SilkStart is the best of the bunch

5

We looked at a dozen platforms before decided on SilkStart. It was the clear leader in our investigation and we've never had a moment of regret in choosing it.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We use Silkstart to manage a local social club in Switzerland. It has been a revelation in helping us reduce costs, improve our support to members, and minimize admin time for event management. It's a powerful platform that has a keen eye for the details. And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features.
Cons:
The website builder in the standard package is quite simple and might not be robust enough for all uses.

Read More

CG

Carol G.

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2017

User-friendly system and responsive support team make for an ideal solution

4

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events. Working with SilkStart team.
Cons:
I don't find it intuitive. The help boards are great. If you ask the right question, SilkStart is quick to respond and provide the answer. However, if you don't ask the question, they don't always volunteer the information. Would like the customer relationship management (internal) side of the database to be more developed.

Vendor Response

Hi Carol, it's been a pleasure working with you and your team. I'm ecstatic that SilkStart has been easy for you to use as a relatively new customer. We pride ourselves on excellent customer service and going above and beyond for our customers. We continually release new in-app help tools, so please contact support if you have any suggestions for items we could add help for.

Replied September 2017

Read More

RB

Richard B.

Civic & Social Organization

Self-Employed

Used daily for less than 12 months

Review source

Reviewed January 2018

Solid Company and Product

5

Very happy to have signed on!

Ratings Breakdown

4
Ease of use
5
Value for money
4
Customer support
5
Functionality
icon
Pros:
Lots of functionality. Everything most small orgs would need. These guys really want to make it work for you. I am a very small client, but they still care a lot..
Cons:
If you have a burning need, can be tough to get immediate help on the phone - so plan ahead. But they are also a small SaaS company with limited resources, so you need to realize that..

Read More

KB

Kelsey B.

Used unspecified for more than 2 years

Review source

Reviewed May 2016

DigiBC SilkStart Review

4

Ratings Breakdown

4
Ease of use
4
Customer support
4
Functionality
icon
Pros:
We needed a website that tied together online registration with our member database, job board, event calendar, and news articles. SilkStart delivered with a mobile-friendly platform that presents our organization to the public in a professional and modern manner. Their support team is always there to respond to our questions and assists us in improving our site.
Cons:
Sometimes the software is less intuitive than desired for task at hand.

Read More

Showing 1 - 10 of 36 Reviews

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