Lithium Communities is an online community management solution designed for businesses of all sizes. It features a forum, blog management, a knowledge base, review management, gamification and reporting functionalities within a suite.
Lithium Communities features discussion forum management, which allows users to post questions and discussions. It also sends notifications to the employees if users are not able to answer a question. It also enables users to find topics from the forum using a search box.
Lithium Communities also features blog management, which allows users to create and publish posts using customizable templates. The software offers crowdsourced ideas, which allows customers to submit and discuss ideas on a forum. Users can also create customized labels for ideation ideas, and they can update users on the status of their propositions.
Lithium Communities offers gamification, which allows users to reward people their for contributions to topics of value. For instance, users can earn badges based on the number of questions answered.
Tharsanan from University of moratuwa
Employees number: 51-200 employees
this product may introduce some kind of chatbot applications. soo that users easily interact with the product.
User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts.
I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.
Karenny from DIRECTV Latin America
Employees number: 10,000+ employees
I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.
Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.
We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.
Fernando from Fórjate
It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team
You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us
Valle from Orange
Employees number: 1,001-5,000 employees
- It is easy to use in the first step
- If you can use the fasttrack point you can see that are very useful
- When you need to do special things the tool it's a little bit more complicated.
- I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time.
- I would like to have the tool in spanish.
Alberto Jose from Telecomconsul 2005
Employees number: 11-50 employees
Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media
The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use
The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.
The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.
Viviana from Chocolate Social Media
Employees number: 11-50 employees
it allows to reach a greater number of users in an easy and fast way
is a great tool that facilitates social interaction on different platforms and with potential users
it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities