Lithium Communities software


8 reviews(4.5/5)
8 reviews(4.5/5)

Lithium Communities is an online community management solution designed for businesses of all sizes. It features a forum, blog management, a knowledge base, review management, gamification and reporting functionalities within a suite.

Lithium Communities features discussion forum management, which allows users to post questions and discussions. It also sends notifications to the employees if users are not able to answer a question. It also enables users to find topics from the forum using a search box.

Lithium Communities also features blog management, which allows users to create and publish posts using customizable templates. The software offers crowdsourced ideas, which allows customers to submit and discuss ideas on a forum. Users can also create customized labels for ideation ideas, and they can update users on the status of their propositions.

Lithium Communities offers gamification, which allows users to reward people their for contributions to topics of value. For instance, users can earn badges based on the number of questions answered.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

8 Reviews of Lithium Communities

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  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Six years with Lithium Communities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.

    Pros

    It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product.

    Cons

    If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Allison from Sprint

    Number of employees: 10,000+ employees

    August 2018

    Using Lithium? Consult an expert!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438

    Pros

    Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs.
    Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.
    SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.

    Cons

    Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me.
    Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
    Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Easy enough to use for beginners and intermediate users.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once.

    Cons

    I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great Software To Manage Community

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

    Cons

    I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karenny from DIRECTV Latin America

    Number of employees: 10,000+ employees

    February 2018

    The power of the web become the best complete community experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.

    Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.

    Cons

    We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    December 2017

    Good experience , it´s a powerfull tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.

    Cons

    The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tharsanan from University of moratuwa

    Specialty: Other

    Number of employees: 51-200 employees

    December 2017

    lithium community best for commercial support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    this product may introduce some kind of chatbot applications. soo that users easily interact with the product.

    Pros

    User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts.

    Cons

    I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Viviana from Chocolate Social Media

    Number of employees: 11-50 employees

    December 2017

    a great help

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it allows to reach a greater number of users in an easy and fast way

    Pros

    is a great tool that facilitates social interaction on different platforms and with potential users

    Cons

    it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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