AutoPal software


51 reviews(5.0/5)
51 reviews(5.0/5)

AutoPal is a cloud-based loan management solution designed for small and midsize loan servicing companies. It offers interest calculation, lease calculation, auditing, loan creation and communication functionalities within a suite.

Users can calculate loan interests using different methods including simple interest calculation, lease calculation, rule-of-78 and payoff calculation. The product also helps users audit loans using note tracking, system note logging, promise tracking and insurance tracking.

AutoPal also features loan creation, which allows users to define criteria for loan applications and accept online application based on the criteria. Users can also create guidelines and workflows for the loan application and onboarding processes. Users can track the status of loan collaterals, upload images of the collateral items and track total profits and share of the investors.

Support is offered through an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

51 Reviews of AutoPal

Showing 1 - 20 of 51

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  • cosonya from automotive finance group

    April 2018

    every time I call I always get someone that takes time to help.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to learn, the payment system. and how the customer forms are right there. I like the transaction tab shows you how prin and interest applied on the account and the late fees.

    Cons

    runs slow sometimes. overall I think its a pretty good software to use on daily base. I don't have any other cons on this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Levetris from Walmart

    March 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this software is that it is easy to use and customize. Very easy to use for those who don't understand so quickly.

    Cons

    I really love this software. I don't have a least thing that I don't like about this software. I got the program going by myself with no help so I absolutely love this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vanessa from The Plaza Suites

    Specialty: Other

    Number of employees: 501-1,000 employees

    March 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its the most affordable software that performs all of its functions. Very easy to use which allows for minimum errors.

    Cons

    Logging in can be difficult when multiple users are using at the same time which can be a hassle but not a huge deal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    March 2018

    Awesome! Software is so easy to use, staff is so knowledgably and friendly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gives me extra time to do other things, sends out messages and reminders on my behalf

    Pros

    Easy to navigate, is self sufficient, will send emails, reminders, and tons of auto features that save me valuable time.

    Cons

    Least like that there isn't more selections in the collections, it only gives the option for Bankruptcy's and that's not usually the case.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bryce from FreeLight Financial LLC

    March 2018

    Most Comprehensive and Powerful Loan Servicing Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple.

    Pros

    I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts.
    The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into.

    Cons

    It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Theresa from Blake Austin College

    February 2018

    Mark provided me with good information to help me solve my issue.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy the ease of use this software provides. My colleagues love the customer support experience on every call.

    Cons

    This is a great question. However, I am unable to think of anything i dislike about the software today. Better luck next time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • diane from Kings Firearms and More

    Number of employees: 11-50 employees

    February 2018

    Was able to correct what would have taken me another whole day to complete

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use and the reports are very helpful, very user friendly and I love this software. I would recommend this software to everyone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joseph from XOOM Financial LLC

    February 2018

    So easy to use, simple interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automation = time saved

    Pros

    The best thing about this software is the ease of use and how robust it is. It's very convenient from the aspect of how many automated tasks are included which saves a tremendous amount of time!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shawn from Ryde Financial Ltd

    Number of employees: 2-10 employees

    January 2018

    Excellent so far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time and economic savings as well as the ability to do more deals more efficiently

    Pros

    Support, ease of use and AutoPal partners. I would guess that it saves me at least 1 employee already. cost benefit is amazing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mario from Marlind Finance Inc.

    January 2018

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very friendly to use it. The training videos make it easier to train our staff. Also, when we have any doubt or question, we go back to use them as a reference.

    Cons

    Probably when more than one employee is working at the same account, it should be a good idea to show some type of warning.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cheryl from Blake Austin College

    Number of employees: 51-200 employees

    January 2018

    We have utilized AutoPal Software for 3+ yrs and look forward to continuing our future partnership.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Hannah from P & J Towing

    January 2018

    Autopal has been a great asset for our company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease of use and the fact that everything is organized. We use autopal when helping our dealerships out with their accounts. You can add notes and payment information very easily. It helps us keep track of everything that goes on with each account. You can easily print any document you need for the account with many templates already on the software. Very professional.

    Cons

    Sometimes we have trouble with logging into the software at all. We contact customer service and they are very helpful. This problem only seems to occur when updates or maitnence is being done with the system. It is always back up and running before too long.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gabriela from Y&C TRUCK CAPITAL, INC.

    December 2017

    Very professional !! Clear and accurate explanation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Is exactly what we need for our company.
    We can create our loans, our documents, we can see all the reports that we need.

    Cons

    It could be useful if the price would be more accessible for the features that we have. Besides that, we actually did not found any cons :)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gene from ALM LEASING & RENTALS

    Number of employees: 2-10 employees

    December 2017

    Great tech support and great servicing platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I recommend this platform.

    Pros

    Our company specializes in auto leases and loans and Autopal is designed for this business. We took advantage of trial to make sure it was the platform, and we signed right after the demo.

    There was a little confusion at the beginning which delayed converting our accounts to the new platform, but the support at Autopal addressed the issues quickly and matched our lease contracts within few hours. There was also a learning curve, but the staff at Autopal (Steve) work through the issues with us, and has always been helpfuling us find solutions. Autopal’s support staff is as great as the servicing platform.

    AutoPal has helped us to better manage our risks efficiently, and we would not have been able grow our portfolio and attract capital without it. We used to go to several systems and folders to get information on a contract. AutoPal allow us to streamline our processes and reduce overhead.

    The autopay feature improved our collections by over 50% and the automated payment reminders allowed us to reduce delinquencies. Our customers have the ability to make payments online and see account information including an electronic version of their signed contract.

    Cons

    AutoPal is a great servicing platform, but the origination tool needs improvements. The user website is not responsive, which makes is challenging for our customers to use it officially on the cellphones.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Desiree from Blake Austin College

    December 2017

    Always provides solutions to my issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the Support Team, Always successful in helping me with any questions.
    The program is very easy to use. The Report selections are my favorite.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Greg from Uloan Canda

    October 2017

    NEW TO AUTOPAL AND VERY HAPPY FAR!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My firm purchased autopal for our lending business in September after trying a handful of different free trials out there. AutoPals software was the most user friendly and intuitive of the trials and we have been very happy to date. The support team has been very helpful in getting us up and running as we onboarded 50 plus loans. I find the flexibility of the software to be its biggest advantage and we have only scratched the surface of what it can do i think. So far very good!

    Cons

    Initial support and setup time could be greater as that cost can add up quickly.
    Greater flexibility for" interest only" loans would be helpful in my situation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Judy from Eq Finance

    Number of employees: 2-10 employees

    October 2017

    So far very good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Convenient way to control your database

    Pros

    It has all the functions you need from processing loans to collection. Very easy to use and support is awesome.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Keri from EagleRider Motorcycles

    June 2017

    Easy to use software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The easy access to modifying a loan in the system.
    The multiple options of forms that can be sent to customers.

    Review Source: Capterra
  • Lisa from Long Valley Leasing & Financial Services

    Number of employees: 2-10 employees

    May 2017

    Very easy to set up and use. Would definitely recommend!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Accurate and simple loan management. Very "user friendly" for our staff and our customers.

    Pros

    Provides all the pertinent information for loan management at the click of a button. Simple and convenient navigation for the customer with online access and payment options. The very few times we have had technical problems, AutoPal's technical group has an immediate answer, and has everything up and running very quickly.

    Cons

    Doesn't account for "Lease Income" separately. The additional "tools" are quite expensive. The website offered is very limited in "edit" options.

    Review Source: Capterra
  • Michael from DepositCloud

    May 2017

    Support that takes you to the next level!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    With limited exposure to the software we had a lot of initial questions, support team is A++++. You can't go wrong with a company that actually supports their product to this level!

    Review Source: Capterra
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