AutoPal Software

Excellent Product, Excellent Customer Service

We are now offering loans to increase the number of people who would take advantage of our services. We had never serviced loans and had no idea how such a thing could be accomplished efficiently. Autopal can service an entire loan without you having to do very much

Pros

The AutoPal software probably does everything you need it to do. There are no shortage of tutorials and technical support to get you started.

Cons

The software seems very well designed and on point with it's purpose.

AutoPal is fantastic

This software is very easy to use, and any time I have a question, the support team always provides a solution.

Pros

Very user friendly, simple to navigate, and keep track

Cons

I haven't identified any so far, everything is great

every time I call I always get someone that takes time to help.

Pros

easy to learn, the payment system. and how the customer forms are right there. I like the transaction tab shows you how prin and interest applied on the account and the late fees.

Cons

runs slow sometimes. overall I think its a pretty good software to use on daily base. I don't have any other cons on this software.

Great Software

Pros

What I like most about this software is that it is easy to use and customize. Very easy to use for those who don't understand so quickly.

Cons

I really love this software. I don't have a least thing that I don't like about this software. I got the program going by myself with no help so I absolutely love this software.

Great

Pros

Its the most affordable software that performs all of its functions. Very easy to use which allows for minimum errors.

Cons

Logging in can be difficult when multiple users are using at the same time which can be a hassle but not a huge deal.

Awesome! Software is so easy to use, staff is so knowledgably and friendly!

Gives me extra time to do other things, sends out messages and reminders on my behalf

Pros

Easy to navigate, is self sufficient, will send emails, reminders, and tons of auto features that save me valuable time.

Cons

Least like that there isn't more selections in the collections, it only gives the option for Bankruptcy's and that's not usually the case.

Most Comprehensive and Powerful Loan Servicing Software

Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple.

Pros

I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts.
The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into.

Cons

It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well.

Mark provided me with good information to help me solve my issue.

Pros

I enjoy the ease of use this software provides. My colleagues love the customer support experience on every call.

Cons

This is a great question. However, I am unable to think of anything i dislike about the software today. Better luck next time.

Was able to correct what would have taken me another whole day to complete

Pros

Very easy to use and the reports are very helpful, very user friendly and I love this software. I would recommend this software to everyone.

So easy to use, simple interface

Automation = time saved

Pros

The best thing about this software is the ease of use and how robust it is. It's very convenient from the aspect of how many automated tasks are included which saves a tremendous amount of time!

Excellent so far

Time and economic savings as well as the ability to do more deals more efficiently

Pros

Support, ease of use and AutoPal partners. I would guess that it saves me at least 1 employee already. cost benefit is amazing.

Great customer service

Pros

The software is very friendly to use it. The training videos make it easier to train our staff. Also, when we have any doubt or question, we go back to use them as a reference.

Cons

Probably when more than one employee is working at the same account, it should be a good idea to show some type of warning.

We have utilized AutoPal Software for 3+ yrs and look forward to continuing our future partnership.

Pros

The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance.

Autopal has been a great asset for our company.

Pros

I like the ease of use and the fact that everything is organized. We use autopal when helping our dealerships out with their accounts. You can add notes and payment information very easily. It helps us keep track of everything that goes on with each account. You can easily print any document you need for the account with many templates already on the software. Very professional.

Cons

Sometimes we have trouble with logging into the software at all. We contact customer service and they are very helpful. This problem only seems to occur when updates or maitnence is being done with the system. It is always back up and running before too long.

Very professional !! Clear and accurate explanation.

Pros

Is exactly what we need for our company.
We can create our loans, our documents, we can see all the reports that we need.

Cons

It could be useful if the price would be more accessible for the features that we have. Besides that, we actually did not found any cons :)

Great tech support and great servicing platform

I recommend this platform.

Pros

Our company specializes in auto leases and loans and Autopal is designed for this business. We took advantage of trial to make sure it was the platform, and we signed right after the demo.

There was a little confusion at the beginning which delayed converting our accounts to the new platform, but the support at Autopal addressed the issues quickly and matched our lease contracts within few hours. There was also a learning curve, but the staff at Autopal (Steve) work through the issues with us, and has always been helpfuling us find solutions. Autopal’s support staff is as great as the servicing platform.

AutoPal has helped us to better manage our risks efficiently, and we would not have been able grow our portfolio and attract capital without it. We used to go to several systems and folders to get information on a contract. AutoPal allow us to streamline our processes and reduce overhead.

The autopay feature improved our collections by over 50% and the automated payment reminders allowed us to reduce delinquencies. Our customers have the ability to make payments online and see account information including an electronic version of their signed contract.

Cons

AutoPal is a great servicing platform, but the origination tool needs improvements. The user website is not responsive, which makes is challenging for our customers to use it officially on the cellphones.

Always provides solutions to my issues.

Pros

I love the Support Team, Always successful in helping me with any questions.
The program is very easy to use. The Report selections are my favorite.

NEW TO AUTOPAL AND VERY HAPPY FAR!

Pros

My firm purchased autopal for our lending business in September after trying a handful of different free trials out there. AutoPals software was the most user friendly and intuitive of the trials and we have been very happy to date. The support team has been very helpful in getting us up and running as we onboarded 50 plus loans. I find the flexibility of the software to be its biggest advantage and we have only scratched the surface of what it can do i think. So far very good!

Cons

Initial support and setup time could be greater as that cost can add up quickly.
Greater flexibility for" interest only" loans would be helpful in my situation.

So far very good.

Convenient way to control your database

Pros

It has all the functions you need from processing loans to collection. Very easy to use and support is awesome.

Easy to use software

Pros

The easy access to modifying a loan in the system.
The multiple options of forms that can be sent to customers.