AutoPal Software


 

AutoPal is a cloud-based loan management solution designed for small and midsize loan servicing companies. It offers interest calculation, lease calculation, auditing, loan creation and communication functionalities within a suite.

Users can calculate loan interests using different methods including simple interest calculation, lease calculation, rule-of-78 and payoff calculation. The product also helps users audit loans using note tracking, system note logging, promise tracking and insurance tracking.

AutoPal also features loan creation, which allows users to define criteria for loan applications and accept online application based on the criteria. Users can also create guidelines and workflows for the loan application and onboarding processes. Users can track the status of loan collaterals, upload images of the collateral items and track total profits and share of the investors.

Support is offered through an online knowledge base.

 

AutoPal - Loan management
 
  • AutoPal - Loan management
    Loan management
  • AutoPal - Transaction
    Transaction
  • AutoPal - Debit payment
    Debit payment
  • AutoPal - Payments
    Payments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

36 Reviews of AutoPal

Showing 1-20 of 36

 

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Gene from ALM LEASING & RENTALS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very negative and experience so far with Auto-pal. They have misleading advertising practices

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No benefits. More headaches... it did not streamlined our process and we can't use it as advertised. I do not recommend this platform.

Pros

The platform is web based which is great. However, once you sign up an pay the upfront fees to Autopal, YOU ARE ON YOUR OWN!!! It took us few weeks to get used to it and you have to stay on top of the support staff for contract matching. Our contracts were matched 3 weeks after we signed up for the software. We also had issues with how payments are posted to the accounts so we had to repost payments for all our accounts. We were not advised to turn off the auto receipt feature to our customers. They received multiple emails as we were re-posting payments from "Regular" to "P&I" which created a lot of confusion.

Cons

Overall, we are very disappointed with the service received from AutoPal. Our sales rep told us over the phone and via email that programming our forms would be an effortless process. Once we signed up and paid upfront fees, the support team told us that programming the forms will take 5 to 12 hours to program 3 forms (7 pages) that just need to have lease terms and customers information populated. We are paying for a platform and can't use it to originate deals because our origination forms are not set up. Our sales rep ignored all the emails and phone calls about this issue, and it has been going on for 4 months.
Forget about calling support, you also pay for every minute on the phone with a rep even for issue related to the initial setup of the platform. I advise anyone considering Autopal to be careful and ask a lot of questions. The sales and marketing practices are misleading and will take legal action again Autopal

Review Source: Capterra
 

Desiree from Blake Austin College

December 2017

December 2017

Always provides solutions to my issues.

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Pros

I love the Support Team, Always successful in helping me with any questions.
The program is very easy to use. The Report selections are my favorite.

Review Source: Capterra
 

Greg from Uloan Canda

October 2017

October 2017

NEW TO AUTOPAL AND VERY HAPPY FAR!

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Pros

My firm purchased autopal for our lending business in September after trying a handful of different free trials out there. AutoPals software was the most user friendly and intuitive of the trials and we have been very happy to date. The support team has been very helpful in getting us up and running as we onboarded 50 plus loans. I find the flexibility of the software to be its biggest advantage and we have only scratched the surface of what it can do i think. So far very good!

Cons

Initial support and setup time could be greater as that cost can add up quickly.
Greater flexibility for" interest only" loans would be helpful in my situation.

Review Source: Capterra
 

Judy from Eq Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

So far very good.

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Convenient way to control your database

Pros

It has all the functions you need from processing loans to collection. Very easy to use and support is awesome.

Review Source: Capterra
 

Keri from EagleRider Motorcycles

June 2017

June 2017

Easy to use software

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Pros

The easy access to modifying a loan in the system.
The multiple options of forms that can be sent to customers.

Review Source: Capterra
 

Lisa from Long Valley Leasing & Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Very easy to set up and use. Would definitely recommend!

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Accurate and simple loan management. Very "user friendly" for our staff and our customers.

Pros

Provides all the pertinent information for loan management at the click of a button. Simple and convenient navigation for the customer with online access and payment options. The very few times we have had technical problems, AutoPal's technical group has an immediate answer, and has everything up and running very quickly.

Cons

Doesn't account for "Lease Income" separately. The additional "tools" are quite expensive. The website offered is very limited in "edit" options.

Review Source: Capterra
 

Michael from DepositCloud

May 2017

May 2017

Support that takes you to the next level!

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Pros

With limited exposure to the software we had a lot of initial questions, support team is A++++. You can't go wrong with a company that actually supports their product to this level!

Review Source: Capterra
 

Michael from Livery Loans LLC

May 2017

May 2017

The ONLY software worth using!

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I can't say enough great things about Autopal! It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people! Autopal is the best!

Review Source: Capterra
 

Mary from Cetan Funds

April 2017

April 2017

Real Estate or Business to Business Lenders

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My company is a private real estate lender with business to business term and line of credit loans. The software is made especially for auto loan and lease companies. I should have utilized the free trial tool prior to scheduling my live demo to test the functionality for lines of credit and fund reporting. It has taken me a bit to get the system configured correctly to suppress unneeded fields, but that is likely my own deficiency. After reaching out a few times we got all of my issues resolved. The support group is courteous and patient, and have helped me resolve the issues and configure reports to get accurate information from the system. Just be aware that this is a business to consumer platform and functions best for term loans with set regular payments. You can make it work though for other types of loans, you just have to understand how the system works and configure some custom reports and emails. Utilize the free trial and book multiple loans, make payments and advances, etc. so that you can see how the system works. Overall, for the money it was a good investment for us, as we are low volume and can manage the loan portfolio with some customization of the software. Compared to other software designed more for business to business loans it¿s a real value.

Review Source: Capterra
 

KERI from EAGLERIDER FINANCE LLC

April 2017

April 2017

AutoPal Software

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We have been using the Autopal system for a few years now, and we are beyond impressed with the system and the easy use of it.

PROs: Alerting the Customers for us, Quick response from the Support Team, the different settings we can use to have the system do what we need. CONs: Cant think of any at the moment

Review Source: Capterra
 

CARLOS from ETERNAL FINANCE CORP

April 2017

April 2017

awesome software!

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awesome and mark was outstanding, very oriented. I would never use another software company, except autopal,

Review Source: Capterra
 

Diana from Windsor Quick Funding

March 2017

March 2017

Friendly customer service and tech support and great software. Keep it up!

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It is good to have knowledgeable representative to help out from Auto Pal. Usually I would learn by watching the training video and call in for support if necessary. We do find times where business hours are limited.

Review Source: Capterra
 

Dylan from Universal Education Strategies

March 2017

March 2017

AutoPal Review

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I have been working closely with the AutoPal software to manage thousands of loans. I've been through almost everything they have to offer (at least it seems) and it still surprises me to this day when I get lost in something how easy it turns out to be. I'm very satisfied with the ease of use with this software.


AutoPal is easy to use and there are a lot of features.The technical support team is very quick in answering when you call. Also I really like how the UI is very pleasing to the eye. Retroactively fixing things is a little harder then I would like. If you don't have your settings right in the beginning it can cause problems down the road. Resources via "My Accounts" tab is not helpful in the grand scheme of things. For example, I think the videos provided on the site are more confusing than they are helpful. We have found the wordpress articles to be much more helpful.

Review Source: Capterra
 

Nathan from Credit River Capital Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Crucial Loan Servicing Software for a Growing Company

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We have partnered with Autopal since 2014, and the software has helped us streamline many processes in funding, administration and collections. Autopal helped propel our company to operate leaner, more effectively and efficiently. The software and customer service team have been supportive and accommodated our considerable growth. Another benefit of Autopal is its partnerships with third party companies (e.g. credit reporting, eft, etc), which enabled the system to be a "one-stop shop" for servicing loans. We would highly recommend Autopal to other lenders and BHPH dealerships for its ease of use and the great customer support team.

Review Source: Capterra
 

Debbie from Sienna Transportation Finance

March 2017

March 2017

Daily use in the trucking industry. Entering loans and utilizing the custom documents feature.

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Entering a loan is quick and easy, however sometimes to match our payment schedule we have to use the the "roll payment" feature. In the past I've had to contact AutoPal and was made aware that at times the decimal has to be changed to accommodate the payment amount exactly.

Review Source: Capterra
 

Beverley from Argentum Financial, LLC

March 2017

March 2017

Overall, my experience has been good. The AutoPal support staff is professional, knowledgable, and g

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The software is easy to use, but purely from an accounting standpoint, I wish I could get more reports on a historical basis. For example, I would like to know the DPD of every account at month end, but I cannot get this unless I schedule an automatic report to be generated midnight the last day of the month. I wish I could get reports on any day of the month that would provide me with information as of a date in the past. Because loan transactions change constantly (payment reversals, charge reversals, non-accrual, etc) it would be great to get ALL reports (not just the reverse calc report, payment breakdown, and payment log) that reflect transactions that have changed in whatever information I am seeking.

Review Source: Capterra
 

Ruth from Allan D. Financial Inc.

March 2017

March 2017

There's a lot to learn, but it is an excellent tool. It really helps you with managing customers' ac

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Pros: Customer Service answered all our questions Cons: Setting up our account took slightly longer than expected

Review Source: Capterra
 

Jordan from Pibco FInancial Inc.

March 2017

March 2017

This software has been invaluable to our company and look forward to learning more applications that

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Is an Excellent loan management tool. Wish that modifications and advancements would be transferred to the customer account in quickbooks. Have had some slight issues with some data being transferred into the accounting software. Also would be nice to have automatic notification to be send when clients are on there last payment. Support team have excellent customer service they are always helpful and very nice to talk with.

Review Source: Capterra
 

Valerie from Kings Firearms and More

March 2017

March 2017

Although new to this software, I have been working with it long enough to realize its value. I have

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Pros: flexible, easy interface, customizable, good support. Cons: shows fields which are not necessary to my business (easy enough to ignore). Support has been friendly, patient, and helpful. I look forward to working with them again in the future as our needs change.

Review Source: Capterra
 

CAROLINA from AMF FINANCIAL GROUP

December 2016

December 2016

EXCELLENT SOFTWARE

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I USE AUTOPAL EVERY DAY AND I LOVE IT. IT'S A VERY COMPLETE AND EASY TO USE SOFTWARE. THE TRAINING VIDEOS ARE VERY USEFUL. I STRONGLY RECOMMENDED.

Review Source: Capterra