Calero Telecom Expense Management (TEM) helps users manage fixed-line voice, data and wireless expenses on a single platform. Key features include invoice processing, dispute management, shared service management and business intelligence. In the system, users can track the distribution and use of communication assets, subscriptions and the utilization of cloud and digital services.

Calero TEM automatically allocates expenses to cost centers and shares the cost of communication services with users. Users can identify and resolve billing errors and remove erroneous charges.

The solution helps users process and and pay paper and electronic invoices. Users can compare market contract rates with their usage records to identify and manage cost variances. Support is provided over email and phone.

Invoice management
Invoice management

Invoice management

Total invoices by cost

Total invoices by cost

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



9 Reviews of Calero TEM

Overall rating

5.0 / 5 stars

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Chris from William Chrisman High School

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great Customer Service and Ease!

Great Company and Great Tools

Pros

The software is extremely user-friendly and we have had no issues with it. I was surprised to see how easy it was to pull up the different reports available. Cost-saving for sure!

Cons

None at all. This is an incredibly strong software. The customer service was friendly and easy to work with.

Review Source: Capterra

Patricia A from John T Mather Memorial Hospital

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Working with Comview has been excellent. My Sales Rep and Customer Service are always there to help.

I am able to track Calling patterns on a Weekly to monthly basis.All the Software that I use here has worked efficiently. We recently got upgraded to a new Buffer which makes reporting work very well

Pros

When using the CDR software it is very User Friendly. I have pulled up numerous types of Reports which really helped our Departments

Review Source: Capterra

Response: Comview, Calero

December 2017

Thank you, Patricia, for the great review and for your continued trust in our software and services. It's a pleasure to server Mather and we're always here for you!

Brian from Brookdale

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great product and business partner

We have been using Comview for TEM/WEM for several years now and they are a true partner to your business. Comview is not only an essential tool for our business but also responsible for identifying cost-savings for your organization which everyone can benefit from.

Review Source: Capterra

Durell from New York Presbyterian

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Analyst II

Group/customer support great to work with, the app helps my group and I clean up and save. will work on extending for another year or two

Review Source: Capterra

Keith from Centre College

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

I'm a believer!!

I have used ComView in the last three institutions I've worked over the last 15 years. Incredible product and incredible support! ComView has saved us thousand of dollars in staff time and has made internal billing reports quick and easy.

Pros

Easy to use, accurate and reliable

Cons

None that I can think of! Great software.

Review Source: Capterra

Response: Comview, Calero

January 2017

Thank you, Keith, for being a loyal customer throughout the years. We glad we're doing the right thing by you, and appreciate your business and great review. We look forward to serving you and your Centre College colleagues now and in the future.

Breck from Central States Funds

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Information

We use the tool to pull CDR records and it works great. Never had any issues and the support has been great. We found that the query would include names and general reports won't. We asked if the general reports could have that added and they added into the next release.

Pros

It just works.

Cons

Don't rally have one.

Review Source: Capterra

Response: Comview, Calero

January 2017

Breck - Thank you for your kind review and for the confidence you and your colleagues at Central States Funds place in our software and team. We appreciate your business.

Kelli from Shelter Mutual Insurance

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Excellent Product!

Our company has used this product for several years and will continue to use it for many more. The reporting capabilities are excellent and the support for the product is outstanding.

Pros

Wide variety of reports. Our account rep notifies us immediately if one of our sites goes down so we can take action right away.

Cons

I sometimes have difficulty running queries. (user error) However I contact my account rep and he walks me thru the process so I get the information I need.

Review Source: Capterra

Response: Comview, Calero

August 2016

Thank you, Kelli, for being a valued customer and for allowing us to be an extension of your team. We truly appreciate your business and that you took the time to share your thoughts. We look forward to serving Shelter long into the future.

Chris from George Washington University

Ease-of-use

Customer support

November 2015

Pinnacle - A robust and constantly maturing TEM solution

I am consistently impressed with the Pinnacle Telecom Expense Management tool and its flexibility. Some of the things that make this tool stand out for me is their open and sharing end-user group, their adaptability to changing trends in Technology best practices like ITSM, and the customer support and engagement from knowledgeable support and project management staff.

Review Source: Capterra

Dorit from henry schein

Ease-of-use

Customer support

February 2011

Senior Purchasing Analyst

recommending this product to others. tried other companies and highly recommend this one insead!

Pros

controls my wireless devices very efficiently and can save the corporation money.

Cons

I can't think of one!

Review Source: Capterra

Displaying 1 - 9 of 9 reviews