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Fiix
Fiix
Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps man...Read more about Fiix
MaintainX
MaintainX
MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allow...Read more about MaintainX
UpKeep
UpKeep
UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop to...Read more about UpKeep
Solarvista
Solarvista
Solarvista™ is the world's first '2-in-1' field service management system that is built within, and provided with, 'no-code' application builder technology. It streamlines your field service operations by providing ready-made but ...Read more about Solarvista
Maintainly
Maintainly
Maintainly (formerly Fixd) is a cloud-based maintenance management software solution specializing in asset and work order management. It is suited for businesses of all sizes across a variety of industries, including energy, healt...Read more about Maintainly
Synchroteam
Synchroteam
Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam fe...Read more about Synchroteam
BulkdataPro
BulkdataPro
BulkdataPro ERP is a comprehensive fleet management and maintenance with following features, Detailed Asset Register -Job card and Workshop Management -Inventory and Multi-Warehouse Management -Authorisations (Repairs & Maintenanc...Read more about BulkdataPro
Orderry
Orderry
Orderry is a cloud-based inventory management application suitable for small to midsize businesses specializing in repair and maintenance services. Features include ticket tracking, inventory tracking tools, telephony services and...Read more about Orderry
EZOfficeInventory
EZOfficeInventory
EZOfficeInventory is a dynamic asset and maintenance management solution tailored for companies of all sizes. The cloud-based software works as you do and is accessible from anywhere and at any time. Track items across locati...Read more about EZOfficeInventory
Asset Insider
Asset Insider
Asset Insider is a Low-Code application based on the Microsoft Power Platform, empowering asset-intensive organizations to extend the asset lifecycle, maximize equipment performance, reduce unnecessary expenses, and gain predictab...Read more about Asset Insider
FMX
FMX
FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases ...Read more about FMX
IssuTrax
IssuTrax
IssuTrax is a complaint management software designed to help businesses in the hospitality sector manage facility maintenance operations. The platform enables administrators to collaborate with colleagues on guest service order re...Read more about IssuTrax
MaintiMizer
MaintiMizer
MAINTIMIZER from Ashcom Technologies is a computerized maintenance management system (CMMS) with integrated enterprise asset management (EAM) solution capabilities. MaintiMizer Web offers six modules for managing maintenance act...Read more about MaintiMizer
Mission Critical Information Management (MCIM)
Mission Critical Information Management (MCIM)
A unified Operating System for your Facility and Asset Management needs, Mission Critical Information Management by Fulcrum Collaborations is a cloud-based solution that combines CMMS, Enterprise Asset Management and Business Inte...Read more about Mission Critical Information Management (MCIM)
WebDPW
WebDPW
WebDPW by BMSI (Business Management Systems Inc.) is a cloud-based maintenance management solution for organizations that are looking automate their service process. The solution allows users to manage technicians, generate work o...Read more about WebDPW
WennSoft
WennSoft
WennSoft is a hybrid construction and field service management solution that helps businesses in the construction industry to manage their business workflows and operations. It can be deployed in the cloud or on-premise. BOB, the...Read more about WennSoft
FTMaintenance Select
FTMaintenance Select
FTMaintenance is on-premise computerized maintenance management system (CMMS) that enables maintenance professionals to easily document, manage, and track maintenance activities in order to reduce operational downtime, lower maint...Read more about FTMaintenance Select
MEX Maintenance
MEX Maintenance
The MEX CMMS is a robust maintenance management solution that simplifies planning and tracking for a wide range of industries. Using modern and intuitive tools, MEX helps to reduce downtime and boosts productivity through a centra...Read more about MEX Maintenance
Performo
Performo
Performo is a CMMS and facility management solution that features multiple modules that can be turned on and off, ensuring that at any given moment the solution is the best fit possible for those depending on it. Performo can...Read more about Performo
Maintenance.io
Maintenance.io
Maintenance.io is a cloud-based maintenance and field service management solution designed for small and midsize businesses across a variety of industries including construction, agriculture, health care, public services and manuf...Read more about Maintenance.io
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Buyers Guide
Last Updated: March 16, 2023Maintenance managers often have several assets to keep track of, and without software, this can be a daunting task. Work order management software helps them manage information about each piece of equipment, tool or vehicle in one central database, and manipulate those entries as corrective repairs or regular preventative maintenance is performed. This guide is intended to help buyers determine what features they need to manage maintenance most effectively. Here is what we’ll cover:
Common Features of Work Order Software
Important Features to Consider
Benefits of Work Order Software
What Is Work Order Software?
To understand what work order software does, it’s important to know what work orders are. A work order is simply an order, either delivered to a company from customers and clients or created internally, to perform some type of action. These orders can be entered directly into the system itself, or be submitted through client-facing forms on a website or mobile device. In the maintenance management sense, these generally refer to orders to perform maintenance or repairs on assets, vehicles, tools, equipment or facilities. Maintenance requests can be created in the following types:
Preventative, where assets are maintained at regular intervals to prevent future failures.
Corrective, where equipment is repaired following a breakdown.
Most modern maintenance management work order software solutions have features to help companies stay on top of preventative maintenance, so that assets are kept in peak performance condition and costly operational downtime is kept at a minimum. Work order software exists in several industry-specific CMMSs, such as fleet management, aircraft MRO and equipment maintenance.
For software related to work orders for field service organizations (rather than maintenance operations), please visit our field service work order guide.
Common Features of Work Order Software
With the number of software options available, buyers have a choice between "integrated suites," which contain all the common work order management applications, or cherry-picking the "best-of-breed" applications for each function. These systems will offer one or more of the following applications:
Work order creation and modification | Captures from various sources, such as direct entry and Web-forms, and stores them in the system. From here, orders can be modified when maintenance and repairs are in process or completed. |
Work order tracking | Tracks orders as they move through the system, from initial entry to completion of order. This process can help maintenance managers prioritize the most urgent tasks, by assigning levels of importance to assets and sending alerts when crucial equipment requires repairs. Many systems also include a calendar for scheduling regularly occurring maintenance. |
Work order metrics and reporting | As orders are tracked in the system, the software can collect data on operational downtime, cost of repairs and materials, information about third-party maintenance companies and likely causes of the problem. Managers can then generate reports to gain a comprehensive view of maintenance costs and make informed decisions on streamlining operations. |
Important Features to Consider
There are several optional modules available that add valuable functionality. Consider whether these options can assist your operations:
Website integration. The software can integrate Web forms into your website, so that clients, customers or employees can enter a work order from wherever they have access to the Internet.
Barcoding. Managers can tag each piece of equipment or asset with a one-of-a-kind barcode that, when scanned, instantly pulls relevant data about that item for review. This reduces the time it takes to search for an item in the database and helps better organize information.
Mobile access. For many maintenance managers, their assets are often miles away at another facility or rolling down the highway. Mobile access offers managers a convenient way to keep track of assets from their mobile device. A fleet truck driver, for example, could enter a request as soon as an issue arises, even if the vehicle breaks down on the road.
Benefits of Work Order Software
Work order software is a valuable investment for managers who want to streamline operations and save time hunting down information for assets. Some specific benefits include:
Reduced downtime. The combination of preventative maintenance and increased real-time data through mobile access helps reduce the time between a piece of equipment failing and getting it back online. A well-planned maintenance schedule can often prevent downtime altogether, keeping operations running smoothly without losing business.
Comprehensive repair history. Keeping track of repair history gives maintenance managers a long-term overview of repairs, so they can generate cost analyses and identify areas where costs could be reduced without impacting quality of services.
How Is It Priced?
Like other software, these systems are priced either by monthly subscription for a Web-based or cloud version, or with a one-time upfront cost for a perpetual license.
Pricing model | Description | Examples |
Subscription-based, “Software-as-a-Service (SaaS)" or Web-based | A monthly or annual fee, typically based on the number of users who access the system and/or the number of assets. | eMaint X3, MaintenanceEDGE, HippoFM |
Perpetual license fee | A one-time, per-user or per-computer fee. Some products allow multiple users on a single license, while others require an additional license for each user. Updates, support and training may be a separate cost. | Maintenance Pro, ManagerPlus, collectiveFleet |