Find the best Resort Management Software

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eviivo

eviivo Suite is an award-winning booking and property management platform, trusted by over 26,000 accommodations globally. It is designed to help accommodation businesses of all types and sizes go further, faster, and simplify wit...Read more about eviivo

4.0 (379 reviews)

6 recommendations

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GraceSoft Easy InnKeeping

For hotels, condos, resorts and other short-term properties, Easy InnKeeping provides a cloud-based software suite that manages property operations, from reservations to marketing to financials in one single solution. Easy InnKeep...Read more about GraceSoft Easy InnKeeping

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Magpie Property Management

Magpie Hospitality Management Software is a multi-lingual cloud-based property management solution for hotels, motels, condo-hotels, inns, lodges, and B&Bs. Features include real-time accounting with QuickBooks Online; reservation...Read more about Magpie Property Management

4.0 (1 reviews)

WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more about WebRezPro

4.6 (183 reviews)

20 recommendations

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Infor HMS

Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recomme...Read more about Infor HMS

3.3 (6 reviews)

2 recommendations

Skyware

Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an ent...Read more about Skyware

4.3 (4 reviews)

8 recommendations

RMS Cloud

RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV p...Read more about RMS Cloud

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Maestro PMS

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, pri...Read more about Maestro PMS

4.3 (23 reviews)

6 recommendations

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RDPWin

Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condom...Read more about RDPWin

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innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more about innRoad

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GuestSuites

GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilitie...Read more about GuestSuites

4.8 (6 reviews)

Smart Hotel

Smart Hotel offers a hotel property management solution suitable for a wide variety of industry verticals like corporate hotels, resorts, retreats, wilderness lodges and marinas. It offers tools to manage central reservations, hou...Read more about Smart Hotel

roomMaster

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also av...Read more about roomMaster

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Agilysys Stay

rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos,...Read more about Agilysys Stay

4.3 (9 reviews)

Cenium Hospitality ERP

Cenium Hospitality ERP is an enterprise resource planning system that includes multiple modules that can be combined and customized to meet the needs of hospitality organizations. Using Microsoft Dynamics, the ERP system maintains...Read more about Cenium Hospitality ERP

4.0 (4 reviews)

Amadeus Hotels

Amadeus LinkHotel CRS is a central reservation system (CRS) that connects your hospitality organization’s information, such as rates and inventory, to the Global Distribution System to ensure travelers receive your most accurate a...Read more about Amadeus Hotels

4.5 (6 reviews)

Managinng

Managinng.com is a cloud-based hotel management solution that features the creation of reservation plans, recording guest history and tracking expenses. Its reservation feature allows users to maintain schedules of existing and ne...Read more about Managinng

5.0 (4 reviews)

Hotello

Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties...Read more about Hotello

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Newhotel Cloud Suite

Cloud PMS by Newhotel Software is a cloud-based hotel property management solution that is accessible through Internet-enabled devices. Its interactive graphical plan view helps hoteliers manage individual and group bookings. From...Read more about Newhotel Cloud Suite

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Clock PMS

Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale operations. It is designed for businesses of all sizes. The solution helps users in providing a centralized databa...Read more about Clock PMS

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Buyers Guide

Last Updated: March 16, 2023

A resort differs from a hotel in a few notable ways: Hotels are often located near main roadways, and serve as a nightly “home base” while travelers explore the surrounding area. Resorts, however, are often destinations in themselves. When it comes to software, they both require identical feature-sets, but resorts need some additional functionality to manage the more varied activities offered.

In this guide, we’ll differentiate between hotel management software and resort-specific systems, cover key considerations for prospective buyers and explain the pricing models.

What Is Resort Management Software?

Common Features of Resort Management Software

Key Considerations

How Is It Priced?

What Is Resort Management Software?

When compared to hotels, resorts tend to be spread across more land, which gives them space to offer more activities and amenities, such as horseback riding, nature excursions, golfing, tennis and more. Also, travelers often plan events at resorts to enjoy the natural surroundings and facility amenities, including weddings, business outings and other occasions.

While a resort requires the same reservation and front-desk software features offered in a hotel management system, these extra amenities bring with them potential issues. Resort staff must plan ahead and ensure scheduling is efficient to avoid problems that could drive away customers.

Therefore, resort management software supports the common functions of hotel management software, such as reservations, front desk and housekeeping management, point-of-sale (POS), maintenance capabilities and guest management capabilities—along with other, more specialized features. These can be offered either within an integrated suite or as standalone modules, and can integrate with an existing property management system.

Common Features of Resort Management Software

In addition to common property management functions, resort-specific software often offers one or all of the following features:

Spa management

Spa services are commonly offered at resorts and require certain features to operate smoothly, such as appointment scheduling, a guest preferences database and inventory managing capabilities.

Restaurant POS & restaurant management

Some hotels have dining options, but most resorts have full on-property restaurants to manage. Restaurant functionality typically includes a POS system with debit and credit card processing, inventory management, employee scheduling and marketing and reporting features.

Catering & event management

Resorts can manage weddings, corporate retreats and other events, with food and beverage inventory management and cost analysis, invoicing, staff management and reporting functionality.

Retail POS

A resort may offer shopping options to guests, from a basic general store to a clothing or jewelry shop. Like food and beverage establishments, these stores may require a POS system with debit and credit card processing and inventory management.

Activity management

Many resorts utilize their acreage to build world-class golf courses that draw thousands of players each year. Golfing and other popular activities, such as tennis, hiking or fitness classes, require scheduling software to maintain tee times and appointments, track member information and manage retail inventory.

Club management

For membership services, such as for a golf clubhouse, a resort managing system can offer features that allow staff to create, modify and manage membership entries. This can also include features to maintain a loyalty rewards program; users can automatically notify loyalty program members when they earn points to encourage booking again.

Maintenance management

Because resorts typically offer a wide variety of activities and services, maintenance is important to fix sudden infrastructure problems and keep facilities functional, safe and clean for guests. Maintenance functionality can help companies create a schedule for the upkeep of landscapes, buildings and machinery.

Key Considerations

Resort managers should carefully consider the needs of their property before selecting a resort-specific system. Here are a few factors to keep in mind when making a decision:

Promotional functionality. Perhaps it’s a mountain full of snow to ski on; maybe it’s a sparkling beach, or a popular hiking trail through the nearby forest. Whatever the case, resort managers must promote their property’s strongest features to drive business. Choosing a system with strong marketing features, custom website creation and social media integration can help convey the character of your resort to the appropriate traveler segments.

Global Distribution System (GDS) integration. The GDS is a large network of hospitality companies and online travel websites that hotels and resorts can connect to using a central reservation system: a software feature that consolidates a hotel’s inventory and manages its Internet distribution. This ensures that your resort’s room rates and inventory are represented accurately and updated in real-time, so customers have the right information when booking online. Tapping into this system also increases the number of sales channels available to resorts, which can significantly increase revenue.

How Is It Priced?

Like other systems designed for hospitality or property management, resort management systems are priced by either a monthly subscription payment or a single, upfront cost:

Pricing Model

Description

Examples

Subscription-based, or “Software-as-a-Service (SaaS)"

A monthly or annual fee, typically based on the number of rooms or units. Often denotes Web-based software.

RezOvation, WebRezPro, FrontDesk Anywhere

Perpetual license fee

A one-time, per-user or per-computer fee, which can increase with the number of rooms. Some products allow multiple users on a single license, while others require an additional license for each user. 

Northwind Maestro, RDPWin, Execu/Suite