About KaleidaCare Solutions

KaleidaCare Solutions is a web-based social service solution that allows agencies to manage clients, billing, cases and outcomes. Designed for foster care and child/family service markets, it provides a suite of products to track and report on homes, facilities and staff and drive efficiency across operations.

Key features of KaleidaCare Solutions include real-time reporting, document management, process administration, invoicing and a custom form builder. It allows agencies to track clients every step of the way, from initial approval on placement in a specific foster home to discharge from homes. Additionally, it comes with an electronic approval functionality, which lets users and managers/clients sign forms and notes and...


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Supported Operating System(s):

Web browser (OS agnostic)

43 Reviews of KaleidaCare Solutions

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(18)

18

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

January 2019

Milo from Creative Community Services, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Advanced and expansive care management tool

Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

Pros

We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Cons

Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

March 2020

Sean from Community & Family Services Foundation

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

Kaleidacare Simplicity

Pros

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Cons

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Reasons for Choosing KaleidaCare Solutions

Price per active client not per user. We looked at other companies other than FamCare but they were our second option.

March 2020

DeAnne from Human Services Consultants

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

March 2020

Data collection and records management

Overall positive

Pros

The data collection function is very useful, as well as document management to maintain records compliance.

Cons

This software could definitely use some improvements with customization. This is not a one-size fits all program, and it would be very nice to be able to have a little more power over data fields in the Standard Forms. In addition, a due date feature (with reminders) should be added to document management so that we can easily see when certain documents need to be updated.

Reasons for Choosing KaleidaCare Solutions

this is not my area

March 2020

Patricia from JusticeWorks Behavioral Care

Company Size: 201-500 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

March 2020

Billing and Documents in one program

It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00

Pros

I was not here for implementation but no balances were carried forward and it was a mess for the first year. [SENSITIVE CONTENT HIDDEN] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place.

Cons

Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report

Reasons for Choosing KaleidaCare Solutions

I was not involved in that

March 2020

LAUREE from Human Services Consultants, LLC

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

Even us old-folks can use it successfully

Being able to transition from paper files to electronic health records has been a HUGE benefit to our company, especially when it comes to auditing. Our outside auditors can review our files remotely, saving them and us on time and travel. I personally am of an older and less tech savvy age group. KaleidaCare has been an easy program to use and takes some of my fears of technology away due to it's ease of use. And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need.

Pros

KaleidaCare offers a comprehensive program to store files, manage reports and analyze data so that I can focus on the people part of our business. It is accessible anywhere I go. Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with.

Cons

The incompatibility between custom and standard forms related to reports and data accessibility. At times KaleidaCare standard forms do not meet our needs and/or requirements from licensing or other regulatory entities, so custom forms are needed. This really limits us at times.