About KaleidaCare Solutions

KaleidaCare Solutions is a web-based social service solution that allows agencies to manage clients, billing, cases and outcomes. Designed for foster care and child/family service markets, it provides a suite of products to track and report on homes, facilities and staff and drive efficiency across operations.

Key features of KaleidaCare Solutions include real-time reporting, document management, process administration, invoicing and a custom form builder. It allows agencies to track clients every step of the way, from initial approval on placement in a specific foster home to discharge from homes. Additionally, it comes with an electronic approval functionality, which lets users and managers/clients sign forms and notes and facilitate approval...


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Supported Operating System(s):

Web browser (OS agnostic)

43 Reviews of KaleidaCare Solutions

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(18)

18

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

January 2019

User Profile Picture

Milo from Creative Community Services, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Advanced and expansive care management tool

Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

Pros

We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Cons

Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

March 2020

Sean from Community & Family Services Foundation

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

Kaleidacare Simplicity

Pros

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Cons

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Reasons for Choosing KaleidaCare Solutions

Price per active client not per user. We looked at other companies other than FamCare but they were our second option.

March 2020

DeAnne from Human Services Consultants

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

March 2020

Data collection and records management

Overall positive

Pros

The data collection function is very useful, as well as document management to maintain records compliance.

Cons

This software could definitely use some improvements with customization. This is not a one-size fits all program, and it would be very nice to be able to have a little more power over data fields in the Standard Forms. In addition, a due date feature (with reminders) should be added to document management so that we can easily see when certain documents need to be updated.

Reasons for Choosing KaleidaCare Solutions

this is not my area

March 2020

Patricia from JusticeWorks Behavioral Care

Company Size: 201-500 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

March 2020

Billing and Documents in one program

It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00

Pros

I was not here for implementation but no balances were carried forward and it was a mess for the first year. [SENSITIVE CONTENT HIDDEN] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place.

Cons

Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report

Reasons for Choosing KaleidaCare Solutions

I was not involved in that

Reasons for Switching to KaleidaCare Solutions

I wasn't here but I think for the billing

February 2017

Vicki from Linked Through Love Foundation

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

KaleidaCare Solutions7 - A True Blessing

We are proud to recognize KaleidaCare's generous support of the Mogra Children's Rescue Centre in Nairobi Kenya. My whole experience with Kaleidacare has been a very positive and exciting one. Back in the spring of 2016, one of the Customer support representative worked for a long time with me in identifying the fit of Kaleidacare with the needs of the orphanage. It was truly a pleasure to work with her, she was patient, eager to share her knowledge and very supportive in my learning the system. She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra. The pass-over to Customer support representative was seamless and her enthusiasm and excitement about the project made the process go very smoothly. The biggest challenges we had were internet connectivity and power outages due to African storms which made on-line training sessions a challenge, but we did it. She was very patient and flexible, being respectful of our time and situation. The implementation process was structured in a logical and methodical order, working with more than a 10 hour time-zone difference. Johanna went above and beyond what was expected in the implementation of Kaleidacare; bringing order to the information of more than 290 young souls. She made the program fun and less intimidating - we could always count on her to quickly get back to us when we had questions. We very much appreciate having been assigned such a knowledgeable and personable implementation expert especially appreciative are the Mogra crew who are learning the system and will champion it! The management of Kaleidacare should feel proud of having employees as dedicated and caring as the ones we've worked with! The biggest assets any company can have is their people and it looks like Kaleidacare is RICH indeed.!

Pros

Flexibility and somewhat customizable, consistency of menus and screens, easy access to reports. Ease of information dates.

Cons

This pilot project was implemented in Africa, so some of the fields were not customizable - ie phone number format. Wouldn't be a problem if the agency is in North America.