Cayan software


31 reviews(4.5/5)
31 reviews(4.5/5)

Formerly known as Merchant Warehouse, Cayan is a cloud-based online payment processing solution designed for small and midsize companies. The product caters to both in-store retail as well as e-commerce businesses.

Cayan supports different modes of payment, such as Apple Pay, Android Pay, VISA, MasterCard, Amercian Express and Discover cards. The product also features equipment support, which allows users to integrate with wired retail payment devices from different providers, such as Ingenico and Verifone. Users can also integrate Cayan with mobile equipment, such as Mobile Chip Card reader (also known as EMV) and Ingenico devices.

Cayan also features e-commerce payments, which allows users to accept online payments with the help of Authorize.net’s payment gateway. Users can also leverage Virtual Terminals to capture payment information.

Cayan provides 24/7 phone support and online support. Users can also access the “Help Center” and “Getting Started” guides, tutorials and troubleshooting services.

Supported Operating System(s):
Web browser (OS agnostic)

31 Reviews of Cayan

Showing 1 - 20 of 31

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great Prices on Processing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Processing credit cards is a funny business in the business world. Technology has almost made the number 1 source of payment credit cards. Yet credit cards cost business owners money. Cayan has great rates and the equipment structure is perfect for conducting small business.

    Cons

    Name change from CapitalBank to Cayan and then recently was purchased by another credit card processing company. Wondering what this means for the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lester from YourTime Fitness

    July 2018

    Worst possible company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It works, but at a premium cost.

    Pros

    The software works, but at a premium cost. We've been a user for over 10 years and didn't know we had a choice to change.

    Cons

    Very HIGH rates. No support from CAYAN. If you can reach someone, they will tell you one thing and do another. They control your account and deduct as they want without authorization.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anthony from DCG

    April 2018

    Sweet and Simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was easy to set up and deposits the money directly into our bank account within 1 - 2 days. It's simple to make new transactions and to lookup old ones.

    Cons

    We originally got this program to go with another that we use. This was supposed to be the only card processing program that would with the other, but it does not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • BJ from JLBJ

    April 2018

    Simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can go back at any point and look at or reprint receipts. It is very easy to find my way through things that I need.

    Cons

    So far I haven't found anything that I would really change. I don't use this on a daily basis so others may have a different opinion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marjorie from TILE SETTERS TOY STORE

    April 2018

    Daily user and always reliable for all of our crew!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like the ease of use for this product. We are daily users and all our crew has been easily trained to use this process effortlessly

    Cons

    i have not come across any problems with the software. We are daily users and all our crew like the ease of use with the product

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Courtney from JLBJ Septic Services

    March 2018

    Works Well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout is easy to use. I also like that I can save customer info and card info for faster transactions in the future.

    Cons

    We originally went with Cayan because it was supposed to be able to work with another program that we use, but unfortunately it does not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Casey from On-Sanitation

    Number of employees: 11-50 employees

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use and the transaction history is a life saver sometimes.

    Cons

    The only con that I have with this program is that we were told that it would work with a program that we had already purchased and it does not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Never have had a problem when it comes to the use of the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, doesn't have an obnoxious noise when it comes to your payment being processed like alot of other retail stores have.

    Cons

    There are some bugs that would need fixed, I know we have had a problem when it comes to customers not having a chip on their card and when they go to swipe the card for payment the payment is declined and we would just have to hand key the card information in to receive payment.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gayle from Selections Promotional Products

    Number of employees: 2-10 employees

    January 2018

    easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    quick transactions

    Pros

    The money matches my deposits and is quick. the most important thing, it is easy to use and always accurate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Butch from towle's hardware & lumber co.

    January 2018

    very good always helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A fast and efficient program with help quickly if I need it.

    Pros

    I don't have much trouble with it. It works well, and customer service is prompt and very helpful whenever I need help

    Cons

    I would like the signature part taken off so people would not have to sign with every purchase as long it would still work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Harshita from STAR Tax Solutions, LLC

    Number of employees: 1 employee

    January 2018

    Good Merchant service provider experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to collect payments via credit/debit cards from clients

    Pros

    Fast processing, timely deposits to bank account and detailed monthly statements. Good customer service is a plus?

    Cons

    Monthly service fees continue to be charged for the months of suspended service. It would be helpful to small businesses, if the monthly services are waived during the months merchant service account is suspended.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • LINDA from LINDA ERWIN-GALLAGHER, LMFT

    January 2018

    Works great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good customer service and never had problems. When I would call for help, they were professional and fast

    Cons

    As with credit card fees, it adds up but when you have your own business it's part of the expenses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Judy from The Learning Center at Regina Coeli

    Number of employees: 2-10 employees

    January 2018

    Great help to my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick and easy to use.

    Pros

    This software is easy to use, can add transactions without a card and without the client being present.

    Cons

    I can't get the swipe/chip to work very often, but I think it is mostly not charged. Unfortunately I do not have a card for most clients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ron from Sandlfy Locksmith, Inc

    Number of employees: 2-10 employees

    January 2018

    Overall, the ease of use and the workflow is excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The techs can take payments and send customers paid invoices at the point of job completion. A lot of A/R hassles are eliminated before they even have a chance to occur.

    Cons

    As with any technology, nothing is perfect. You still have to deal with lack of cell phone coverage and such issues. However, that is normally the exception, not the rule.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scott from Rock of Hope Ministries

    Number of employees: 2-10 employees

    January 2018

    Thus far I have had no problems and it has been exceptionally easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We could not have a ministry without the ability to offer online credit card and banking services.

    Pros

    How easy it is to use the software and I have been able to do everything I wanted to do. I have not found anything that the software could not handle.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elizabeth from Amar Más Allá de la Vida

    January 2018

    It has been easier than I thought, specially because it's my first time selling anything.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The most I like: it's ease and fast. Also I like the system gives clear reports. Immediately I know how much I sold.

    Cons

    The first time I used it, I had to login several times because it didn't recognized the password. Had to change the password in order to log in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Craig from CGW investments

    Number of employees: 2-10 employees

    January 2018

    Typically a good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integration with my efence extreme makes a simple process to run payments. And right now it's the only one that is compatible with efence extreme

    Cons

    Having to call in for ANYTHING. . Sometimes I get someone who i can easily understand, then sometimes I can't understand what there saying,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grace from Vista Feed & Supply

    Number of employees: 2-10 employees

    December 2017

    Hi there, I've been relatively happy with all aspects of Cayan, aside from one particular issue

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are finally able to accept chip cards, which is obviously important. We like that the customer can insert their card at any time. We also like the itemized product list which includes discounts/prices. We find that are customers are happy with the software.

    Pros

    This is a small thing, but just the fact that the customer can insert their card at any time. Many people get frustrated during credit card transactions, so we appreciate that Cayan is very user friendly for the customer.

    Cons

    I've had some trouble getting helpful support. Some issues have been quickly resolved, but we had a broken machine and the technician was somewhat condescending and failed to resolve the issue. We ended up doing a huge event with only one working machine as a result.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • kate from B & R Estes Corp

    December 2017

    the process could not be easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    fast!

    Pros

    The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.

    Cons

    I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rosa from My Urban Toddler at Arbor Hills, LLC

    December 2017

    Comprehensive training and great support. Easy to use system that works for my growing business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ability to access to batch processing and it's easy to use for customers. My bookkeeper and I were able to access reports for our quickbooks reconsilitation without too much trouble. In addition, the support that we received by several customer service reps were all excellent.

    Cons

    There are sometimes when it goes offline my employees struggle with troubleshooting. Is there a troubleshooting card that I can print off for them?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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