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MaintainX

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allow...Read more about MaintainX

4.8 (552 reviews)

201 recommendations

Fiix

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps man...Read more about Fiix

4.5 (620 reviews)

100 recommendations

UpKeep

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop to...Read more about UpKeep

4.6 (1326 reviews)

88 recommendations

Asset Essentials

Asset Essentials by Brightly Software (formerly Dude Solutions) is a next-generation work and asset management platform designed for smarter, more efficient maintenance and operations. Brightly, now a Siemens company, is the globa...Read more about Asset Essentials

4.4 (248 reviews)

76 recommendations

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Limble CMMS

A maintenance solution simple enough that even your boss will use it. Our average customer reduces downtime by 32%, increases productivity by 26%, reduces part spend by 23% and increases asset life by 18%. All of this within a m...Read more about Limble CMMS

4.8 (363 reviews)

75 recommendations

Zuper

Zuper empowers field service businesses to streamline operations and provide exceptional customer experiences. Zuper’s platform is available on the web for PCs, and Zuper’s mobile app fosters effortless scheduling, real-time commu...Read more about Zuper

4.5 (11 reviews)

58 recommendations

EZOfficeInventory

EZOfficeInventory is a dynamic asset and maintenance management solution tailored for companies of all sizes. The cloud-based software works as you do and is accessible from anywhere and at any time. Track items across locati...Read more about EZOfficeInventory

4.6 (1465 reviews)

54 recommendations

eMaint CMMS

Cloud-based eMaint CMMS software by Fluke enables maintenance professionals to monitor, capture, store, and share historical asset performance data and use it to maintain and prolong equipment life. Small or growing organizations ...Read more about eMaint CMMS

4.4 (294 reviews)

47 recommendations

Maintenance Care

Maintenance Care is a cloud-based solution that helps small to large organizations manage work requests, preventive maintenance, and assets. Its work order management system enables users to manage incoming tasks with customized w...Read more about Maintenance Care

4.7 (86 reviews)

44 recommendations

Coast

Coast is mobile-first and one of the highest-rated maintenance management tools today. Create and assign work orders, manage assets, track parts inventory, schedule preventive maintenance, & more with this all-in-one maintenance m...Read more about Coast

4.6 (55 reviews)

44 recommendations

Maxpanda CMMS

Maxpanda CMMS is a cloud-based solution that offers a suite of tools which includes integrated asset management, inventory management and preventive maintenance. Property managers and facility directors can choose how they would ...Read more about Maxpanda CMMS

4.4 (198 reviews)

37 recommendations

FTMaintenance Select

FTMaintenance is on-premise computerized maintenance management system (CMMS) that enables maintenance professionals to easily document, manage, and track maintenance activities in order to reduce operational downtime, lower maint...Read more about FTMaintenance Select

4.3 (50 reviews)

31 recommendations

Click Maint CMMS

Click Maint is an affordable, easy-to-use, and comprehensive maintenance management solution that caters to businesses across various industries. Its simplicity and feature set make it an ideal choice for sectors including manufac...Read more about Click Maint CMMS

No reviews yet

30 recommendations

Quickbase

Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems. Here's why Quickbase i...Read more about Quickbase

4.5 (294 reviews)

24 recommendations

FMX

FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases ...Read more about FMX

4.7 (411 reviews)

19 recommendations

eWorkOrders CMMS

eWorkOrders is a cloud-based maintenance management solution offering an integrated suite of tools to manage work orders, asset management, inventory management and preventative maintenance. The software solution provides use...Read more about eWorkOrders CMMS

4.9 (90 reviews)

12 recommendations

Fullbay

Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outs...Read more about Fullbay

4.7 (87 reviews)

10 recommendations

ServiceChannel

ServiceChannel Service Automation is an integrated suite of cloud- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand...Read more about ServiceChannel

4.3 (92 reviews)

9 recommendations

Zoidii

Zoidii is a maintenance and inventory management solution that helps businesses streamline processes related to task prioritization, asset tracking, document management, and more on a centralized platform. It enables team members ...Read more about Zoidii

4.9 (18 reviews)

9 recommendations

TheWorxHub

TheWorxHub by Brightly Software (formerly Dude Solutions) is a next-generation work and asset management CMMS platform, designed to streamline operations and facilities maintenance, for smarter, more efficient maintenance and oper...Read more about TheWorxHub

4.7 (168 reviews)

8 recommendations

Buyers Guide

Last Updated: March 16, 2023

Maintenance managers often have several assets to keep track of, and without software, this can be a daunting task. Work order management software helps them manage information about each piece of equipment, tool or vehicle in one central database, and manipulate those entries as corrective repairs or regular preventative maintenance is performed. This guide is intended to help buyers determine what features they need to manage maintenance most effectively. Here is what we’ll cover:

What Is Work Order Software?

Common Features of Work Order Software

Important Features to Consider

Benefits of Work Order Software

How Is It Priced?

What Is Work Order Software?

To understand what work order software does, it’s important to know what work orders are. A work order is simply an order, either delivered to a company from customers and clients or created internally, to perform some type of action. These orders can be entered directly into the system itself, or be submitted through client-facing forms on a website or mobile device. In the maintenance management sense, these generally refer to orders to perform maintenance or repairs on assets, vehicles, tools, equipment or facilities. Maintenance requests can be created in the following types:

  • Preventative, where assets are maintained at regular intervals to prevent future failures.

  • Corrective, where equipment is repaired following a breakdown.

Most modern maintenance management work order software solutions have features to help companies stay on top of preventative maintenance, so that assets are kept in peak performance condition and costly operational downtime is kept at a minimum. Work order software exists in several industry-specific CMMSs, such as fleet management, aircraft MRO and equipment maintenance.

For software related to work orders for field service organizations (rather than maintenance operations), please visit our field service work order guide.

Common Features of Work Order Software

With the number of software options available, buyers have a choice between "integrated suites," which contain all the common work order management applications, or cherry-picking the "best-of-breed" applications for each function. These systems will offer one or more of the following applications:

Work order creation and modification

Captures from various sources, such as direct entry and Web-forms, and stores them in the system. From here, orders can be modified when maintenance and repairs are in process or completed.

Work order tracking

Tracks orders as they move through the system, from initial entry to completion of order. This process can help maintenance managers prioritize the most urgent tasks, by assigning levels of importance to assets and sending alerts when crucial equipment requires repairs. Many systems also include a calendar for scheduling regularly occurring maintenance.

Work order metrics and reporting

As orders are tracked in the system, the software can collect data on operational downtime, cost of repairs and materials, information about third-party maintenance companies and likely causes of the problem. Managers can then generate reports to gain a comprehensive view of maintenance costs and make informed decisions on streamlining operations.

Important Features to Consider

There are several optional modules available that add valuable functionality. Consider whether these options can assist your operations:

Website integration. The software can integrate Web forms into your website, so that clients, customers or employees can enter a work order from wherever they have access to the Internet.

Barcoding. Managers can tag each piece of equipment or asset with a one-of-a-kind barcode that, when scanned, instantly pulls relevant data about that item for review. This reduces the time it takes to search for an item in the database and helps better organize information.

Mobile access. For many maintenance managers, their assets are often miles away at another facility or rolling down the highway. Mobile access offers managers a convenient way to keep track of assets from their mobile device. A fleet truck driver, for example, could enter a request as soon as an issue arises, even if the vehicle breaks down on the road.

Benefits of Work Order Software

Work order software is a valuable investment for managers who want to streamline operations and save time hunting down information for assets. Some specific benefits include:

Reduced downtime. The combination of preventative maintenance and increased real-time data through mobile access helps reduce the time between a piece of equipment failing and getting it back online. A well-planned maintenance schedule can often prevent downtime altogether, keeping operations running smoothly without losing business.

Comprehensive repair history. Keeping track of repair history gives maintenance managers a long-term overview of repairs, so they can generate cost analyses and identify areas where costs could be reduced without impacting quality of services.

How Is It Priced?

Like other software, these systems are priced either by monthly subscription for a Web-based or cloud version, or with a one-time upfront cost for a perpetual license.

Pricing model

Description

Examples

Subscription-based, “Software-as-a-Service (SaaS)" or Web-based

A monthly or annual fee, typically based on the number of users who access the system and/or the number of assets.

eMaint X3, MaintenanceEDGE, HippoFM

Perpetual license fee

A one-time, per-user or per-computer fee. Some products allow multiple users on a single license, while others require an additional license for each user. Updates, support and training may be a separate cost.

Maintenance Pro, ManagerPlus, collectiveFleet