Womply software


19 reviews(4.5/5)
19 reviews(4.5/5)

Womply is a cloud-based reputation, customer relationship and business management solution that caters to small businesses across various industry verticals. It helps these businesses to manage their online reputation and market presence, track customer engagement, monitor business metrics and more.

Womply sends users notifications when reviews are posted on multiple sites such as Yelp, Google and TripAdvisor. Users can read and respond to these reviews from the Womply interface. The solution also helps users to maintain customer records, send customers automatic emails and run reports on customer spending patterns in their local markets.

Womply's business management application helps users to keep track of credit card transactions, compare revenue against similar businesses and monitor local consumer spending patterns.

Womply offers support via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

19 Reviews of Womply

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  • Jason from The Red Piano

    Number of employees: 11-50 employees

    August 2018

    Easy to see stats

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pretty good, more than I want to spend but you do get decent data.

    Pros

    I like the updates and the graphs showing me different key data and analysis of my customers and where the come from.

    Cons

    It takes a couple days to get notified of reviews that I prefer to answer and address immediately.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lakhwinder from Premier Brick Oven Pizza

    Number of employees: 2-10 employees

    August 2018

    Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love that I can respond to my customers and im sure they appreciate the acknowledgement. Love the service and software. Keep up the good work.

    Pros

    So easy to use and maneuver through. Everything is pretty much spelled out.

    Cons

    I haven't had any issues with the software. I would like additional choices to auto respond to my customers reviews.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Lakhwinder! We've heard your feedback about auto-reply options and have registered it with our product and support teams. Keep up the great work!

  • vicky from 200 North Beach

    Number of employees: 11-50 employees

    August 2018

    200 north beach

    Ease-of-use
    Functionality
    Quality
    Support

    reputation management

    Pros

    there is alot of good information to use

    Cons

    don't understand how the email system works

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Vicky! We'd love to give you a VIP walkthrough of our email marketing system. Please call us at (855) 929-9111 and we'll take you through it step by step.

  • Judy from OnTarget Range & Tactical Training Center

    Number of employees: 11-50 employees

    August 2018

    Womply Keeps You Informed!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The site is user friendly and provides a wealth of information to help a business owner see the "big picture".

    Pros

    I love being promptly informed of ALL reviews, from various sites. I don't have to monitor all the different ratings sites to know how we are being perceived. I always share all reviews, positive or negative, with staff. Since we receive an overwhelming number of positive reviews, it is a real morale booster for front line staff and makes all of us proud of our company.

    Cons

    I wish more businesses were using Womply. When we are compared to other similar businesses, their zip codes indicate they are not close enough to be serious competition. Still, it's nice to know how we are performing vis-a-vis other similar businesses that are included.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Judy! Hope all is well at OnTarget. :)

  • Cathleen from The Gables at Chadds Ford

    Number of employees: 11-50 employees

    August 2018

    Streamlines the process of handling reviews!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

    Pros

    I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

    Cons

    I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Cathy! We appreciate the feedback and have noted it with our product and support teams. Hope you're doing well!

  • Humberto from Challenger Tire Topete

    Number of employees: 2-10 employees

    August 2018

    Betos Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its accurate and I can see customer reviews.

    Cons

    It takes a few days to see transactions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Humberto! We appreciate your feedback. We're always working with our partners to get you quicker access to data. If you'd like more information on the data lag, please give us a call at (855) 929-9111.

  • Doug from Cafe Yumm!

    Number of employees: 11-50 employees

    July 2018

    A-M-A-Z-I-N-G

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was been great, they have answered all my questions and been very helpful.

    Pros

    The ability to see all my data and make decisions on the fly.

    Cons

    Nothing so far, its been great! I wish I could have a bit more training but that isn't a software issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Doug! We appreciate the feedback. Also, we're happy to provide all the training you need. Give us a call at (855) 929-9111 for a VIP walkthrough.

  • Ken from Teddy's Bigger Burgers Greenlake

    Number of employees: 11-50 employees

    July 2018

    |Real time information

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Womply provides great customer service and more than regular updates on customer reviews and issues. Makes it easier to be proactive.

    Cons

    Nothing I can think of right now. It's a good overall product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gregg from CSS Computer Service and Sales

    Number of employees: 1 employee

    July 2018

    Works Well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was ok but too expensive for a glorifed review site

    Pros

    The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

    Cons

    Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Gregg! We'd love to hear more about your experience with customer emails so we can improve the product. Please contact us at (855) 929-9111 or support@womply.com. Thank you!

  • Brielle from Tiny Bubbles Tea Bar

    Number of employees: 11-50 employees

    July 2018

    An excellent option for gaining more review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has given us a great deal of reviews from real customers and we love it! It’s also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

    Pros

    The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason


    The fact that it doesn’t send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

    Cons

    I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Brielle! We've noted your feedback with our product and support teams. If you need any assistance, don't hesitate to reach out: (855) 929-9111 or support@womply.com.

  • Courtney from iJump Texarkana

    Number of employees: 11-50 employees

    July 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been pleased overall with Womply and will continue to use it.

    Pros

    I like the ability to have emails sent to customers for me.

    Cons

    Sometimes the features are a little hard to figure out and I have to contact support for help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks for the feedback, Courtney! We're glad you're working with support. If you have any specific feedback to make the product better or easier to use, please contact us at (855) 929-9111 or support@womply.com. We'd love to hear it!

  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Womply works for us and will for you

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything is in one place. Just login in to one site.

    Cons

    not much to dislike, everything is there and they call you if there is an issue

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jonathan from Southern RV

    Number of employees: 11-50 employees

    July 2018

    Womply

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We're able to get far more reviews by having quick and easy links for the customers to follow.

    Pros

    Easy to add users, quick access to text/email customers requesting a review

    Cons

    Customers think they've left us a review after a few questions, then stop, as opposed to clicking through the additional platform (Facebook, Google, etc) to actually post a review.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks, Jonathan! We've noted your feedback with our product and support teams. If you need anything, don't hesitate to reach out: support@womply.com.

  • Gina from Family Dental Care

    Number of employees: 2-10 employees

    July 2018

    Womply review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ease of being able to view patient reviews.

    Cons

    Not sure where/how patients are contacted for their reviews.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Angela from Four Seasons Flowers &Gifts

    Number of employees: 2-10 employees

    July 2018

    Very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far seems to be well worth the money

    Pros

    I really like how it keeps track of your fluctuations in revenue , and compares it to other s

    Cons

    Nothing that I can name , Honestly it is a well thought out software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Easy to Use but Not Perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall experience has been very good. It is a young system so some bugs are to be expected but as mentioned, customer service is always very helpful.

    Pros

    Womply is very easy to use. It's extremely straightforward and customer service has been extremely helpful.

    Cons

    Sometimes reviews take time to get posted, I have even had to chase it up with customer support after they have sat stagnant for a while. Invites to review using Womply also fall in the Spam folder on Gmail. Also, the app on Androids forces the user to sign up every time rather than just log in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Debbie from Irish Channel Restaurant & Pub

    Number of employees: 11-50 employees

    July 2018

    Womply Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I enjoy using it most times.

    Pros

    I like the reputation defender the most. It helps to be engaged with our customers

    Cons

    The amount of time it takes to get a customer review. I find that most review sites will send me a message immediately while Womply can sometimes take 24 hours to send me the review.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Womply, Womply

    August 2018

    Thanks Debbie! We appreciate your feedback and have shared it with our product and support teams. If you need anything, feel free to contact us at support@womply.com.

  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Great platform.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Everything you need in one place. Makes receiving and replying to reviews extremely easy.

    Cons

    No cons this far. It meets all our needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tyler from LMR LLC

    Number of employees: 1,001-5,000 employees

    March 2018

    My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

    Pros

    1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

    Cons

    The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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