Womply is a cloud-based reputation, customer relationship and business management solution that caters to small businesses across various industry verticals. It helps these businesses to manage their online reputation and market presence, track customer engagement, monitor business metrics and more.

Womply sends users notifications when reviews are posted on multiple sites such as Yelp, Google and TripAdvisor. Users can read and respond to these reviews from the Womply interface. The solution also helps users to maintain customer records, send customers automatic emails and run reports on customer spending patterns in their local markets.

Womply's business management application helps users to keep track of credit card transactions, compare revenue against similar businesses and monitor local consumer spending patterns.

Womply offers support via phone and email.

Review monitoring
Review monitoring

Review monitoring

Revenue reports

Revenue reports

Customer mapping

Customer mapping

Website scoring

Website scoring

Supported Operating System(s):

Web browser (OS agnostic)



20 Reviews of Womply

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 20 reviews

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Don't waste your time & money with Womply go with another company.

Terrible - don't waste your time with them. Very high pressure sales tactics then difficult to cancel when you try. Deceptively saying you are cancelled but continue to charge you. Then when you call they say so sorry we will immediately refund you, which they don't and then next month it's a repeat of the charge then lies that they have cancelled you and refunded your charges. I finally called my credit card company and refuted the charges as well as blocked them as a vendor. That has finally worked.

Pros

Seemed pretty easy to use. Liked that you could see all the review sites in one place.

Cons

Now about the service itself... It is a great idea in theory, it's a shame they suck so hard at it. DO NOT waste your money or your time with this company. We have over 1600 contacts, of which they helped us send the requests to, of those that responded they screwed up something with the template so none of the reviews actually made it to the sites. SO FRUSTRATING! I can see all these glowing reviews that were not posted. YOU. HAVE. ONE. JOB. As a high end business, I am not going to harass my clients by contacting them again to re-review. What a waste of time and money! There were also a ton of smaller issues but that was the main one.

Review Source: Capterra

Response: Womply, Womply

November 2018

I¿m sorry to hear you had a frustrating experience. I¿m not familiar with the template issue you described, but I know that the Get Reviews feature is primarily used for getting direct input from your customers, so I apologize if there was a misunderstanding in how that feature functioned. I¿m also sorry to hear that you felt frustrated when trying to cancel. I can assure you we do not condone or tolerate high pressure tactics in any way. If you continued to be charged after cancelling or if a given refund never reflected in your account, please contact us at 855-929-9111 or at support@womply.com M-F 7 a.m. - 5 p.m. pacific time so that we might rectify that immediately.

Jason from The Red Piano

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy to see stats

Pretty good, more than I want to spend but you do get decent data.

Pros

I like the updates and the graphs showing me different key data and analysis of my customers and where the come from.

Cons

It takes a couple days to get notified of reviews that I prefer to answer and address immediately.

Review Source: Capterra

Lakhwinder from Premier Brick Oven Pizza

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy to use.

I love that I can respond to my customers and im sure they appreciate the acknowledgement. Love the service and software. Keep up the good work.

Pros

So easy to use and maneuver through. Everything is pretty much spelled out.

Cons

I haven't had any issues with the software. I would like additional choices to auto respond to my customers reviews.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Lakhwinder! We've heard your feedback about auto-reply options and have registered it with our product and support teams. Keep up the great work!

vicky from 200 North Beach

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

200 north beach

reputation management

Pros

there is alot of good information to use

Cons

don't understand how the email system works

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Vicky! We'd love to give you a VIP walkthrough of our email marketing system. Please call us at (855) 929-9111 and we'll take you through it step by step.

Judy from OnTarget Range & Tactical Training Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Womply Keeps You Informed!

The site is user friendly and provides a wealth of information to help a business owner see the "big picture".

Pros

I love being promptly informed of ALL reviews, from various sites. I don't have to monitor all the different ratings sites to know how we are being perceived. I always share all reviews, positive or negative, with staff. Since we receive an overwhelming number of positive reviews, it is a real morale booster for front line staff and makes all of us proud of our company.

Cons

I wish more businesses were using Womply. When we are compared to other similar businesses, their zip codes indicate they are not close enough to be serious competition. Still, it's nice to know how we are performing vis-a-vis other similar businesses that are included.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Judy! Hope all is well at OnTarget. :)

Cathleen from The Gables at Chadds Ford

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Streamlines the process of handling reviews!

Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

Pros

I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons

I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Cathy! We appreciate the feedback and have noted it with our product and support teams. Hope you're doing well!

Humberto from Challenger Tire Topete

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Betos Review

Pros

Its accurate and I can see customer reviews.

Cons

It takes a few days to see transactions.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Humberto! We appreciate your feedback. We're always working with our partners to get you quicker access to data. If you'd like more information on the data lag, please give us a call at (855) 929-9111.

Doug from Cafe Yumm!

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A-M-A-Z-I-N-G

It was been great, they have answered all my questions and been very helpful.

Pros

The ability to see all my data and make decisions on the fly.

Cons

Nothing so far, its been great! I wish I could have a bit more training but that isn't a software issue.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Doug! We appreciate the feedback. Also, we're happy to provide all the training you need. Give us a call at (855) 929-9111 for a VIP walkthrough.

Ken from Teddy's Bigger Burgers Greenlake

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

|Real time information

Pros

Womply provides great customer service and more than regular updates on customer reviews and issues. Makes it easier to be proactive.

Cons

Nothing I can think of right now. It's a good overall product.

Review Source: Capterra

Gregg from CSS Computer Service and Sales

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Works Well

It was ok but too expensive for a glorifed review site

Pros

The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

Cons

Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Gregg! We'd love to hear more about your experience with customer emails so we can improve the product. Please contact us at (855) 929-9111 or support@womply.com. Thank you!

Brielle from Tiny Bubbles Tea Bar

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

An excellent option for gaining more review

It has given us a great deal of reviews from real customers and we love it! It’s also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

Pros

The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason


The fact that it doesn’t send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

Cons

I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Brielle! We've noted your feedback with our product and support teams. If you need any assistance, don't hesitate to reach out: (855) 929-9111 or support@womply.com.

Courtney from iJump Texarkana

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Review

I have been pleased overall with Womply and will continue to use it.

Pros

I like the ability to have emails sent to customers for me.

Cons

Sometimes the features are a little hard to figure out and I have to contact support for help.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks for the feedback, Courtney! We're glad you're working with support. If you have any specific feedback to make the product better or easier to use, please contact us at (855) 929-9111 or support@womply.com. We'd love to hear it!

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Womply works for us and will for you

Pros

Everything is in one place. Just login in to one site.

Cons

not much to dislike, everything is there and they call you if there is an issue

Review Source: Capterra

Jonathan from Southern RV

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Womply

We're able to get far more reviews by having quick and easy links for the customers to follow.

Pros

Easy to add users, quick access to text/email customers requesting a review

Cons

Customers think they've left us a review after a few questions, then stop, as opposed to clicking through the additional platform (Facebook, Google, etc) to actually post a review.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks, Jonathan! We've noted your feedback with our product and support teams. If you need anything, don't hesitate to reach out: support@womply.com.

Gina from Family Dental Care

Number of employees:  2-10 employees

Ease-of-use

Functionality

July 2018

Womply review

Pros

The ease of being able to view patient reviews.

Cons

Not sure where/how patients are contacted for their reviews.

Review Source: Capterra

Angela from Four Seasons Flowers &Gifts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very helpful

So far seems to be well worth the money

Pros

I really like how it keeps track of your fluctuations in revenue , and compares it to other s

Cons

Nothing that I can name , Honestly it is a well thought out software

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to Use but Not Perfect

Overall experience has been very good. It is a young system so some bugs are to be expected but as mentioned, customer service is always very helpful.

Pros

Womply is very easy to use. It's extremely straightforward and customer service has been extremely helpful.

Cons

Sometimes reviews take time to get posted, I have even had to chase it up with customer support after they have sat stagnant for a while. Invites to review using Womply also fall in the Spam folder on Gmail. Also, the app on Androids forces the user to sign up every time rather than just log in.

Review Source: Capterra

Debbie from Irish Channel Restaurant & Pub

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Womply Review

I enjoy using it most times.

Pros

I like the reputation defender the most. It helps to be engaged with our customers

Cons

The amount of time it takes to get a customer review. I find that most review sites will send me a message immediately while Womply can sometimes take 24 hours to send me the review.

Review Source: Capterra

Response: Womply, Womply

August 2018

Thanks Debbie! We appreciate your feedback and have shared it with our product and support teams. If you need anything, feel free to contact us at support@womply.com.

LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

July 2018

Great platform.

Pros

Everything you need in one place. Makes receiving and replying to reviews extremely easy.

Cons

No cons this far. It meets all our needs.

Review Source: Capterra

Tyler from LMR LLC

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons

The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

Review Source: Capterra

Displaying 1 - 20 of 20 reviews