Finding software can be overwhelming. We've helped hundreds of businesses choose the right UCaaS software so they can integrate communications and migrate their phone systems to the cloud.

Showing 1-20 of 90 products

Nextiva Office

Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX... Read more

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Recent recommendations: 77 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Jive Voice

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read more

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Recent recommendations: 51 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Virtual Office by 8x8

Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read more

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Recent recommendations: 50 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Vonage Business Solutions

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled... Read more

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Recent recommendations: 50 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Business Voice

Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read more

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Recent recommendations: 33 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Dialpad

Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include... Read more

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Recent recommendations: 25 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Ooma Office

Ooma Office is a cloud-based VoIP solution that caters to small businesses across various industry verticals that helps them to manage their business operations. Ooma Office offers various capabilities offered by traditional IP PBX... Read more

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Recent recommendations: 15 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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OfficeConnect

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized... Read more

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Recent recommendations: 14 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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net2phone

net2phone’s cloud PBX VoIP phone solution enables businesses to communicate in a variety of methods, whether voice, texting, messaging or web chat, over an array of devices, in the office and on the go. The net2phone solution features... Read more

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Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Twilio Voice API

Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. Key features include call monitoring, call transcripts, call routing, PBX, auto dialer / predictive... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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NICE inContact Hosted Call Center

NICE inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Versature

Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial,... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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Voxbone

SIP Trunks by Voxbone is a cloud-based VoIP solution for businesses across various industries such as travel, telecommunication, construction and manufacturing. Key features include online ticketing system, monitoring of network operation... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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RingCentral Office

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read more

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Recent recommendations: 65 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Intulse

Intulse is a cloud-based VoIP solution for small and midsize businesses. Key features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed... Read more

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Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Five9 Cloud Contact Center

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.  Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat,... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Skype for Business

Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions. This solution allows users to interact... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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join.me

Join.me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more.      Designed for... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Grasshopper

Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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UberConference

UberConference by Dialpad is a cloud-based web conferencing solution that helps businesses of all sizes by combining messaging, voice and video. While it enables users to join meetings instantly without using a PIN, UberConference... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Buyers guide


Last Updated: June 19, 2019

“Unified communications” (UC) is a buzzword for technologies that connect voice, email, text messaging, instant messaging (IM) and other business communication channels through intuitive user interfaces and software integrations. UC software systems focus communications functionality around the end user and provide a consistent experience across multiple devices (laptops, IP phones, smartphones, tablets, headsets etc.).

Unified-Communications-as-a-Service (UCaaS), meanwhile, is simply a term for cloud-based UC, which is typically delivered on a subscription basis (in other words, you pay per-month rates for user licenses instead of one-time license fees).

This guide is intended to help you research UCaaS solutions for your organization. It covers the following topics:

What Are Unified Communications and UCaaS?
On-Premise UC, UCaaS and Hybrid Deployment Models
UCaaS Functionality
Key Considerations for Buyers

What Are Unified Communications and UCaaS?

Traditional business phone systems primarily focused on managing the voice channel. This created a disjointed experience for employees who had to use other applications for email, instant messaging and so on. Moreover, these systems didn’t offer the flexible configuration settings users need to personalize their various communication methods. Even worse, legacy phone systems were difficult to integrate with other types of business software.

UC emerged around the turn of the millennium, as phone systems designed for VoIP service began to evolve in response to these issues. Unlike traditional phone systems, UC systems put users at the heart of communications. These systems allowed users to manage all workplace communications from a single system with a unified interface, accessible through tablets, smartphones, laptops and a range of other devices.


iPad video conferencing with ShoreTel Mobility 8

In addition to streamlining the user experience across devices, UC systems and cloud-based UCaaS systems also help users manage communications by providing real-time control over their contact preferences (e.g., whether they’re available for a phone conversation). Moreover, UC and UCaaS systems can integrate with customer relationship management (CRM) systems, accounting systems and other vital software categories to add communications capabilities to workflows involving multiple types of software.

The net result in successful UC implementation: new possibilities for collaboration throughout your organization. UC can also reduce the costs associated with using multiple communication systems. For example, instead of paying for a phone system, a video conferencing system and a stand-alone audio conferencing service, under UC, businesses only need a single communications provider.

Here are the most important communications channels managed by UC and UCaaS software systems:

This is just a high-level overview of the