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Compare Professional Services Automation Software

This page is managed by
Forrest Burnson, Market Research Associate
Last updated: October 23, 2014

Top 10 Most Recommended Professional Services Systems

 
Sellsy Sellsys' web-based software provides small to mid-sized businesses with a complete range of features including Time Tracking, Helpdesk, and Account Management.
       0 Reviews
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59

Recommendations
in the last 30 days
BillQuick Flexible enough to serve a variety of industries, BillQuick offers comprehensive workforce management in either a self-hosted or cloud-based environment. BillQuick helps businesses increase revenue and reduce overhead.
        13 Reviews
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51

Recommendations
in the last 30 days
Mavenlink First introduced in 2010, Mavenlink is a growth management platform that caters to those in Professional Services. It is web-based and interfaces with other popular applications like Quickbooks, Google and Salesforce.
       1 Review
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44

Recommendations
in the last 30 days
Replicon Professional Services Management (PSM) Replicon Professional Services Management software enables users to efficiently track expenses, billable work and invoices. This hosted solution is highly scalable and affordable.
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35

Recommendations
in the last 30 days
Unanet Project Portfolio Available as both an on-premise or a hosted solution, Unanet Professional Services Automation and Project Portfolio Management is a comprehensive solution that allows companies to better plan and track people and projects.
        1 Review
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30

Recommendations
in the last 30 days
 

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Praesto AE Praesto AE offers Architecture and Engineering firms a comprehensive set of tools to more easily track projects, assign staff and consultants, manage billing and improve client relations, all from a centralized database.
        18 Reviews
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27

Recommendations
in the last 30 days
Journyx Established in 1996, Journyx offers web-based software for companies that need to track expenses, time, projects and more. Automated reports streamline efficiency while the mobile app allows updates to be made on the go.
       0 Reviews
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15

Recommendations
in the last 30 days
BigTime This cloud-based software features time tracking, expense management, invoicing, project reporting, and seamless QuickBooks integration.
         3 Reviews
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15

Recommendations
in the last 30 days
Ajera Ajera is project management and accounting software specifically designed for architecture and engineering firms. This software helps project managers reduce overruns and efficiently allocate and utilize project resources.
        7 Reviews
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13

Recommendations
in the last 30 days
Microsoft Dynamics GP Microsoft Dynamics GP is a complete system for small to mid-sized project-based businesses looking for Accounting, CRM and HR Management. It integrates seamlessly with Microsoft Windows for an intuitive, integrated solution.
         3 Reviews
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10

Recommendations
in the last 30 days
 
 


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Buyer's Guide

Professional Services Automation (PSA) software gives professional services organizations real-time access to critical information throughout their entire services project life cycle. PSA software improves operational effectiveness, employee value and management visibility.

Currently, there are hundreds of PSA software solutions on the market. In order to help you navigate this complex market, we’ve written this buyer's guide to support professional services organizations across a range of industries as they assess their options.

Here’s what we’ll cover:

What Is PSA Software?
Common Features of PSA Software
Market Trends to Understand
Benefits and Potential Issues

What Is PSA Software?

PSA software is designed for service-oriented organizations needing to automate their processes and streamline their operations, including administration, service delivery and new business generation. PSA software is basically enterprise resource planning (ERP) software for a professional services firm. However, it’s focused primarily on the management of services delivered through human resources, rather than tangible assets. With fully integrated professional services software, firms can improve intangibles that are more difficult to quantify, such as employee turnover, vendor efficiency and customer satisfaction. PSA software typically includes capabilities for project management, resource management, timesheet management and financial accounting. Key industries benefiting from PSA software include: accountancy, advertising, architecture, audit, computer software services, construction, engineering, management consultancy and marketing services.

Common Features of PSA Software

Project management Supports managers as they create and track schedules, budget for costs and collaborate with employees and clients. Functions include scheduling projects and employees, implementing budget and project cost tools and managing project tasks. Example products are Microsoft Dynamics GP, Netsuite OpenAir and Deltek Vision.
Project accounting Tracks revenues and expenses by client and project while simultaneously maintaining a close watch on profitability. A few key functions include billing as well as measuring accounts payable and receivable. Examples of products that provide this are Intacct Project Accounting, Sage Accpac and Microsoft Dnyamics SL for Professional Services.
Time & expense tracking Monitors employee work time and expenses. Functions of this application include detailing each professional’s availability, utilization and billing status as well as providing Web-based time sheets that can be accessed from anywhere in the world. Examples of products that provide this application are Microsoft Dynamics NAV, SAP Business ByDesign and Sage Peachtree Quantum.
Billing & invoicing Streamlines and automates the expense management and reimbursement cycle, helping businesses create prompt and accurate invoices. Functions include financial reporting and submission processing. Examples of this product are Lawson S3 Financial Management, BillQuick and Sage Peachtree Accounting.
Help desk Improves service support for customers that have urgent queries needing attention. Functions of a help desk involve managing and tracking inquiries to create prompt responses as well as the option to compile a FAQ section so clients can instantly find answers. Example products are SAP for Professional Services, Epicor Professional Services and Microsoft Dynamics SL for Professional Services.
Knowledge & document management Maintains information shared across company networks to ensure that knowledge isn’t lost with changes in time, location or personnel. Functions involve collecting different document types, creating a centralized information repository and making this knowledge accessible for future development. Some example products include Epicor Professional Services, Deltek Vision and SAP for Professional Services.
Resource management Gives companies the tools to track human resources and schedule individuals to projects that best meet their knowledge and skills. Functions include helping managers streamline human resource allocation with customizable databases and providing detailed profiles of professionals that show their project availability and qualifications. A few examples of products with this application are BillQuick, Microsoft Dynamics AX and Lawson S3 Financial Management.
Procurement & inventory Ensures that supplies are acquired in compliance with regulations, are readily available and have been safeguarded against loss. Functions include identifying the best products at the best price and automating the process of managing vendors, commodities and contracts. Example products are SAP Business ByDesign, Sage Accpac and Microsoft Dynamics GP.
Sales & account management Enables companies to provide high-quality service by tracking past transactions and customer information. Some functions include storing and organizing customer information, analyzing buying trends, generating leads and personalizing marketing. Example vendors are Netsuite OpenAir, Sage Peachtree Quantum and Microsoft Dynamics NAV.

Market Trends to Understand

As you evaluate PSA software comparisons, a number of trends should be considered. The viability of software vendors will depend on how they address the following trends:

Cloud computing. The proliferation of service firms in the U.S. and around the world is making a huge impact on the way they invest in technology. Since the majority of these firms have fewer than 100 employees, they are savvy shoppers seeking cost-effective, nimble solutions. Gone are the days of service firms investing heavily in on-premise equipment. Since every dollar counts, these firms are seeking remote cloud-based professional services solutions to remove the IT burden from their organization.

Interest-based resource utilization. A benefit that is more difficult to quantify, yet critical to improving profit margins is employee turnover costs. Smart service firms are seeking software solutions that give them the ability to consider employees’ interests when assigning them to projects to ensure motivation. This way, they can match their best performers with the projects those employees most want to take on.

Customer collaboration. Successful service firms have discovered the benefits of working collaboratively with their customers through the use of PSA software. Giving customers direct access to data like vendor schedules, so they can see project timeliness, or invoices, so they can approve and review billable invoices remotely via the cloud, increases customer retention. Technology has evolved to the point where permission and security is instantaneous, giving customers, vendors and stakeholders immediate access to project information.

Integrated accounting and project management. Today, firms realize using disparate systems for accounting and project management can waste time and lead to errors. Unifying both can eliminate uninformed decisions and improve data cleanliness. A single solution allows management to see where each project sits in real-time, which greatly impacts an organization’s ability to respond appropriately.

Benefits and Potential Issues

PSA software helps firms achieve immediate results by quickly improving, automating and streamlining processes that will ultimately help them, including:

  • Improving project and resource management, invoicing accuracy, time tracking and revenue recognition;
  • Improving overall performance and profitability with real-time, actionable insight;
  • Reducing errors and time spent on administrative functions and,
  • Enhancing customer relationships and retention with a higher level of collaboration.

Unfortunately, some firms fail to achieve these benefits, typically as a result of:

  • Introducing new project management may require substantial changes within the organization like business process re-engineering or the undoing of comfortable, yet inefficient workarounds;
  • Re-training staff reluctant to change from their existing software environment and,
  • Lack of buy-in from senior management, if they do not appreciate the benefits of a more complete solution.


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