About Appointfix

Appointfix is an appointment scheduling solution, which helps businesses in beauty, sports & fitness, healthcare and service industries manage clients, booking follow-ups, data synchronization processes and more. Administrators can gain visibility into total sales for a day, week, month or year, highest-grossing services and customers through reports and export them in PDF or CSV format according to requirements.

Appointfix allows spa professionals to view clients' purchase history and create, view or update appointments on a unified platform. Massage therapists can use pre-programmed templates to send text messages, notifications or reminders about upcoming and confirmed bookings to customers, improving overall engagement rates. Additionally, ...


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Supported Operating System(s):

Web browser (OS agnostic)

411 Reviews of Appointfix

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(363)

363

4 stars

(65)

65

3 stars

(7)

7

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 411 results

January 2020

User Profile Picture

Isis M. from IMI Law

Verified Reviewer

Company Size: 1 employee

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

A real timesaver, and perfect for what I need!

With Appointfix, I can remind my clients and potential clients of their appointments with just a few taps. I get to go into the office already having a sense of who is coming and who will need to be rescheduled. No more calling them at 11:05 asking if they’re coming to their 11am appointment- I’ve confirmed it long before!

Pros

Allows for multiple texts per appointment, easily customizable and modifiable, multiple languages available, cost-benefit is outstanding, calendar sync- so much to love

Cons

Can’t use it on my computer (or, I haven’t yet found a way to do so)

Reasons for Choosing Appointfix

They offered the highest portion of necessary & desired features, and the greatest flexibility/customization, for the best price.

February 2021

Alonda from AH the Studio

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Game changer

My experience with Appointfix has been wonderful. The customer service is exceptional!! I had an issue with notifications and reminders failing to send. I reached out to customer service via email and got a response in less than 24hrs. The timeline given for correction was accurate and I was kept updated throughout the process. That experience gave me the confidence to know that I selected the right product for my needs.

Pros

Ever since COVID happened, the way I schedule my clients and services has completely changed and my time is limited and more valuable than ever. It is critical that I do not have missed appointments/no shows because clients forget they had an appointment scheduled. This is where Appointfix has changed the game. The instant notifications when the appointment is made and the 24hr reminder of that appointment has eliminated missed appointments. It also allows me to fill cancelled appointments because any cancellations are made 24hours in advance. This has really made all the difference for me at a time when every appointment slot counts. I am more than pleased with this software and have recommended it to my colleagues.

Cons

Periodically it will not sync between all my devices (4 in total) which will cause whichever device that I made or deleted an appointment on to not be accurate with the others. It doesn’t happen all the time but enough to be a bit frustrating

Reasons for Choosing Appointfix

I liked the set up and all that it had to offer

Reasons for Switching to Appointfix

The app performed poorly and inconsistently

September 2021

Lazaro from In The Cut

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2021

Great App and features

Excellent and awesome

Pros

Continued updating and bringing new features

Cons

I like the previous version of automated reminders

Reasons for Choosing Appointfix

It was free I have been using since it was made

November 2020

Nyomi from Baldivis Academy of Driving

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2020

Unimpressed

I have asked for a different support member, As I am not impressed with [SENSITIVE CONTENT HIDDEN] and his actions to remove payment details of his own accord. I am yet to have ANY help with ANY of the problems which need to be sorted. I thought I liked Appointfix and its ease of use. However right as we speak, we are testing other applications.

Pros

I liked how user friendly Appointfix was. I liked how it prompted the address, while filling in (a feature which has since been removed), the support team were helpful (yet did put in place what they said they were working on, being an address tab under a customer details ) The messages were sent from number and I could approve the messages.

Cons

The support team, well just [SENSITIVE CONTENT HIDDEN], who is condescending when I asked to have the text messages go back to the premium service with myself approving them. Questioning the tablets I use are able to send text, pointing out they are automated and I can change the out going message. The fact from 1st Nov 2020 we have send 176 text messages and being told we have used all 500 aloud text. This maybe due to a fault of the system sending 3 reminders to one client. Whcih we have had multiple reports from clients. Again a fault I have brought up with [SENSITIVE CONTENT HIDDEN] and support team, yet to receive a reply along with attached photo. Good customer service

Reasons for Choosing Appointfix

Was a helpful, user-friendly system. I still like it however you need to sort out somethings. Like sending multiple messages and tell members to pay for more.

Reasons for Switching to Appointfix

I thought at the time Appointfix was on point, I was mistaken. I used the basic (free trial) and was impressed, I then upgraded to premium subscription, still impressed. Then as my business continues to grow, I upgraded my Subscription to Platinum and wasn't happy I couldn't send text messages from my number, didn't like the changes to the maps app. And really don't like the support team lack of help.

July 2021

Emily Jean from The Ginger House Hair Studio

Company Size: 1 employee

Industry: Cosmetics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Hair salon

My business runs smoother, and appears more professional by using this app. I’m a one person show, so having something simple to set up and operate from my side, and also be simple to use for my clients, is integral.

Pros

I like that it’s free, and covers all the areas I need in order to run my business: online booking, client notes, simple and straightforward set up of services, calendar syncing

Cons

The “time off/book event” buttons are annoying in that once you click them, they send you to a random date/time selection, rather than the specific day and time you have clicked on to book off.

Reasons for Switching to Appointfix

Booker was way too expensive Booksy looked clumsy and cheap at the time