RegOnline is a cloud-based event registration and management solution that caters to businesses of all sizes across various industries. The solution helps users manage attendee lists, create online registration forms, promote events and measure event ROI with real-time analytics tools.

RegOnline allows users to create online registration forms for attendees with options to apply discount codes, access travel information and track session times. The website and theme designer feature helps users create customized web pages and logos for registration forms and marketing emails.

RegOnline integrates with payment gateways that are PCI Level 1-compliant, enabling users to collect and manage online payments safely in various currency options and registration types. Users can create and send emails and create social media posts to share with their followers through Facebook, Twitter and LinkedIn.

Other features include creating attendee directories, building membership plans, measuring event success rates and printing badges, labels or certificates.

RegOnline is available on a per-registrant basis that includes support via phone and email.



43 Reviews of RegOnline

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 43 reviews

November 2018

William from CCEF

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

If you can deal with some eccentricities, Regonline is a feature packed software for a low price

Pros

Regonline is a fantastic, low cost solution for businesses that have a very specific list of needs for their event registrations. It does a lot of things and gives you power to customize (almost) anything. Reporting is accurate and a breeze to set up. Invoicing works very well. More flexibility than Eventbrite.

Cons

The problem is the interface: it's a little dated in appearance, and it can be difficult to format things in the way which you want them to appear. Most of my difficulty came in making custom logic questions in the agenda section of registration. It was hard to know how an edit would look on the public site, and it was easy to think you saved something when you really didn't. I've had many frustrating afternoons trying to figure it out. But it can still be worth the time!

November 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Affordable, great features, worth the cost

Pros

Our company has been hosting conferences for almost 6 years. We first used a homegrown registration system and manual entries in Excel, then used WuFoo forms, and finally graduated to RegOnline and it's full set of features. The real-time integration in Airtable is awesome. I also like that we can restrict which fields various team members see from our registration lists. The automated follow up emails alone are worth the cost.

Cons

Our events do have a lot of no-shows because of the nature of events, so it does hurt to have to pay a price-per-registrant model knowing that on average somewhere between 40-60% of registrants aren't going to come.

March 2018

jane from LADIVA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

full features

Pros

full features and easy to use
one platform for marketing, registration, follow-ups and reports makes life much easier

February 2018

Kaylah from DiscipleMakers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

It has worked very well for our company, and did most of things things we need we needed to do.

Pros

I like that it provides a platform for us to mange our event attendance, charge participants and manage hotel bookings. It compiles all the questions for you in a handy spreadsheet, and you can collect any information you would like, including photos- of passports, or bio photos.

Cons

We dislike the high fees associated with credit card payments. I really dislike that I can't share the Firm that each attendee is with on the general roster due to "privacy issues" - since they can opt out of the roster, I don't see why that is an issue. Oh, and I wish when I would do "additional charges" that I could put in specifically what it was for on the invoice, rather than that unspecific term.

February 2018

Meghan from Real Estate

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great and easy to use.

Pros

I like how effective the software is. It has exactly what I need for effective follow through and is user friendly.

Cons

There is a bit of a learning curve when first starting using the software. Although, it is overall user friendly and I could learn quickly.

January 2018

Elizabeth from DiscipleMakers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

RegOnline is a great system to use for registering for events!

Pros

What I like most about the software is that it is very intuitive and easy to use. I find that when I have to register for an event with my company, it is very simple and I don't ever have any issues completing the form. I also like that I get a confirmation email when I have finished the form so that I know what it was that I had filled out.

Cons

I think that the interface isn't the most aesthetically pleasing and could be redone so that it is more appealing. I think an upgrade to how the software looks could be a benefit to the system.

November 2017

Jenny from DiscipleMakers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

November 2017

Easy to use for both me and my coworkers, as well as the registrants, and affordable for us.

Pros

I like the power of the software. So on the agenda tab, as an example, I can easily set up multiple layers of questions to get a ton of information on each registrant.

Cons

Though I enjoy that it now is far more aesthetically pleasing than before the upgrade, it has become less intuitive when it comes to adding headers, as an example.

November 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

Regonline provides a powerful registration software at a great price. It is somewhat spotty.

Our small non-profit benefited from having a powerful software at a price that still let us run cheap events.

Pros

I like the ability to export detailed reports, conditional logic inside the registration builder, new themes to make registration look nicer and multiple registrant types.

Cons

The software's user interface can be lacking at times, even after a redesign last year. Often you need to go 2 or 3 menus deep to change something, then back out of all of those menus before you can see what that change looks like visually.

October 2016

Krystle from Salesforce

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Great product but needs to be more flexible

Awesome support! Love RegOnline although I wish the product was more functional. Great company though.

October 2016

Mercedes from e-Builder, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2016

Great for smaller events!

We have used Regonline for several years and as our event has grown in attendance, we have found that we need certain features that are not currently available with our subscription. Otherwise, the software offers all the features necessary to fully execute an event! It's easy to use, but could use some more flexibility.

Pros

Ease of use

Cons

Lack of flexibility to scale in size.

March 2016

Natasha from Richmond Music Festival

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

March 2016

horrible customer service

We have been using this company for several years since the time it was called Thriva. from the time the system was bought by Regonline we had constant customer service issues, issues with system being down right in the heat of the registration process, pricing change announcements 2 weeks prior to the opening of the registration as well is delays in payment. I had to spend hours on the phone to get our payment. We are are looking for a new registration company.

Response from Cvent of Lanyon

Replied March 2016

We are so sorry you are having issues. We strive to provide quality customer service and best-in-class software. Please email your issue to marketing@lanyon.com and we¿ll look into it and be in touch ASAP. Thank you.

February 2016

Lynn from IEEE

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

Excellent Customer Service

I have been working with RegOnline for roughly 8 months within the IEEE account. Initially, we offered our clients the ability to be under our account and were creating sub folders for each conference. Working with Erin Evans, we have moved our client conferences to sub accounts with billing direct through RegOnline. Erin made the transition seamless and answers any questions I have at any time. When I came on board, Erin set me up with custom training to review all the components of RegOnline. The system is simple to use and easily updated. We recommend RegOnline to many of our conference organizers.

February 2016

Andrea from CSE Software

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

February 2016

The software provides a good template for event registrations

The pro's far outweigh the cons in the software. We have run into a couple of scenarios in which we could not get the software tweaked correctly to fit the needs of our event, but it was a very odd circumstance. For the most part the experiences I have had have been very satisfactory. Anytime I need anything I am able to reach Customer Support and they are amazing. Our account representative, Phil is remarkable. He has worked with us diligently and is always pleasant and helpful. If every company we did business had a rep like him working with us business could go so much more smoothly.

February 2016

Deb from Association of KFC Franchisees, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

Long time client

Our association has been using RegOnline software for our meetings registration, membership, and donation collection for over seven years. Lanyon has worked with us on pricing and customer service couldn't be better. Having a dedicated agent is extremely beneficial, especially when problems and issues occur. I rarely have to wait more than a couple of hours for solutions to any problems I encounter. I highly recommend RegOnline for its flexibility and structure.

February 2016

Jessica from Equity Trust

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

February 2016

Excellent Customer Service and reliable Product!

I am a meeting planner and have used RegOnline daily for 2 years now. I had never used the site prior and found it fairly easy to teach myself how to use the program to build registration portals for my events. In the event I had any questions I would contact my service rep, Phillip, who would always return my calls or email immediately with answers. I am very happy with my experience and plan to keep using RegOnline for my event needs.

January 2016

Heather from Indiana Dental Association

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Choose RegOnline!

I'm a meeting planner and have used the RegOnline platform and meeting management system since 2010! RegOnline is very user-friendly. With zero design or coding experience, I can use their templates or customize them to match your organization's color schemes, fonts, graphics and designs. The best part is I can setup a variety of registration events at my own pace and at my convenience. If I need help, it's available with one phone call. Our organization uses RegOnline for our annual conference of 1,600 attendees and the product offers start to finish features -initial registration setup, event management, real-time attendee registration, confirmation emails, easy event tracking, printing badges, creating mailing labels, hotel reservations, plus a variety of marketing and attendee onsite features. With RegOnline, you will not be disappointed!

January 2016

Amy from The Royal Ottawa

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

January 2016

Customer service, payment facilitation and agenda builder

The interface is easy to use. The customer service is friendly, prompt, knowledgeable and courteous. The payment screen is excellent. The primary challenge with RegOnline is the agenda builder. It is not very useful and difficult to use so I do not even bother anyone. I just upload a .pdf agenda to the website to avoid the headache.

January 2016

Megan from Jameson Publishing

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Pleased with RegOnline for conference registration

We have been using RegOnline for registration only for 3 years and are very pleased with the platform. We have not needed to use some of the other features, so I cannot comment on those (badge printing, passkey integration, website, etc.) The technical support group has always been able to assist me when needed and I found them to be very responsive. We did have a billing issue early on, but the account rep was helpful in fixing the issue. Overall an easy platform to use and we have had no complaints from attendees.

November 2015

Wendy from Dance Eisteddfod

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2015

Great program easy to use

I love this program set up my whole event with out any fees etc ,Fast reply to emails from Australia ,No charges directly to my event and entrants pay a small percentage to regonline , Love that you can customise with conditional logic . Sadly they have not made any changes in the last 3 years and I have been told they are not going to improve it SAD as it could be GREAT with a few tweaks.

August 2015

Brian from VIP Events

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

August 2015

Customer Service is Non-Existant

Stay very far away from this product. My specific representative will not help. They don't call back, after 8 messages. They don't email back. I'm currently on-hold again with the toll free number - that's no better. I can't wait to leave them. Worst customer service of any company I've ever encountered in any industry. It's really that bad.