RegOnline Software


41 reviews(4.0/5)
41 reviews(4.0/5)

RegOnline is a cloud-based event registration and management solution that caters to businesses of all sizes across various industries. The solution helps users manage attendee lists, create online registration forms, promote events and measure event ROI with real-time analytics tools.

RegOnline allows users to create online registration forms for attendees with options to apply discount codes, access travel information and track session times. The website and theme designer feature helps users create customized web pages and logos for registration forms and marketing emails.

RegOnline integrates with payment gateways that are PCI Level 1-compliant, enabling users to collect and manage online payments safely in various currency options and registration types. Users can create and send emails and create social media posts to share with their followers through Facebook, Twitter and LinkedIn.

Other features include creating attendee directories, building membership plans, measuring event success rates and printing badges, labels or certificates.

RegOnline is available on a per-registrant basis that includes support via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

41 Reviews of RegOnline

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  • jane from LADIVA

    Number of employees: 2-10 employees

    March 2018

    full features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    full features and easy to use
    one platform for marketing, registration, follow-ups and reports makes life much easier

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kaylah from DiscipleMakers

    Number of employees: 51-200 employees

    February 2018

    It has worked very well for our company, and did most of things things we need we needed to do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it provides a platform for us to mange our event attendance, charge participants and manage hotel bookings. It compiles all the questions for you in a handy spreadsheet, and you can collect any information you would like, including photos- of passports, or bio photos.

    Cons

    We dislike the high fees associated with credit card payments. I really dislike that I can't share the Firm that each attendee is with on the general roster due to "privacy issues" - since they can opt out of the roster, I don't see why that is an issue. Oh, and I wish when I would do "additional charges" that I could put in specifically what it was for on the invoice, rather than that unspecific term.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Meghan from Real Estate

    February 2018

    Great and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how effective the software is. It has exactly what I need for effective follow through and is user friendly.

    Cons

    There is a bit of a learning curve when first starting using the software. Although, it is overall user friendly and I could learn quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elizabeth from DiscipleMakers

    Number of employees: 51-200 employees

    January 2018

    RegOnline is a great system to use for registering for events!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about the software is that it is very intuitive and easy to use. I find that when I have to register for an event with my company, it is very simple and I don't ever have any issues completing the form. I also like that I get a confirmation email when I have finished the form so that I know what it was that I had filled out.

    Cons

    I think that the interface isn't the most aesthetically pleasing and could be redone so that it is more appealing. I think an upgrade to how the software looks could be a benefit to the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from DiscipleMakers

    Number of employees: 51-200 employees

    November 2017

    Easy to use for both me and my coworkers, as well as the registrants, and affordable for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the power of the software. So on the agenda tab, as an example, I can easily set up multiple layers of questions to get a ton of information on each registrant.

    Cons

    Though I enjoy that it now is far more aesthetically pleasing than before the upgrade, it has become less intuitive when it comes to adding headers, as an example.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    November 2017

    Regonline provides a powerful registration software at a great price. It is somewhat spotty.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our small non-profit benefited from having a powerful software at a price that still let us run cheap events.

    Pros

    I like the ability to export detailed reports, conditional logic inside the registration builder, new themes to make registration look nicer and multiple registrant types.

    Cons

    The software's user interface can be lacking at times, even after a redesign last year. Often you need to go 2 or 3 menus deep to change something, then back out of all of those menus before you can see what that change looks like visually.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Krystle from Salesforce

    Number of employees: 51-200 employees

    October 2016

    Great product but needs to be more flexible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Awesome support! Love RegOnline although I wish the product was more functional. Great company though.

    Review Source: Capterra
  • Mercedes from e-Builder, Inc.

    Number of employees: 51-200 employees

    October 2016

    Great for smaller events!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used Regonline for several years and as our event has grown in attendance, we have found that we need certain features that are not currently available with our subscription. Otherwise, the software offers all the features necessary to fully execute an event! It's easy to use, but could use some more flexibility.

    Pros

    Ease of use

    Cons

    Lack of flexibility to scale in size.

    Review Source: Capterra
  • Natasha from Richmond Music Festival

    March 2016

    horrible customer service

    Ease-of-use
    Quality
    Support

    We have been using this company for several years since the time it was called Thriva. from the time the system was bought by Regonline we had constant customer service issues, issues with system being down right in the heat of the registration process, pricing change announcements 2 weeks prior to the opening of the registration as well is delays in payment. I had to spend hours on the phone to get our payment. We are are looking for a new registration company.

    Review Source: Capterra

    Response: Cvent, Lanyon

    March 2016

    We are so sorry you are having issues. We strive to provide quality customer service and best-in-class software. Please email your issue to marketing@lanyon.com and we¿ll look into it and be in touch ASAP. Thank you.

  • Lynn from IEEE

    February 2016

    Excellent Customer Service

    Ease-of-use
    Quality
    Support

    I have been working with RegOnline for roughly 8 months within the IEEE account. Initially, we offered our clients the ability to be under our account and were creating sub folders for each conference. Working with Erin Evans, we have moved our client conferences to sub accounts with billing direct through RegOnline. Erin made the transition seamless and answers any questions I have at any time. When I came on board, Erin set me up with custom training to review all the components of RegOnline. The system is simple to use and easily updated. We recommend RegOnline to many of our conference organizers.

    Review Source: Capterra
  • Andrea from CSE Software

    February 2016

    The software provides a good template for event registrations

    Ease-of-use
    Quality
    Support

    The pro's far outweigh the cons in the software. We have run into a couple of scenarios in which we could not get the software tweaked correctly to fit the needs of our event, but it was a very odd circumstance. For the most part the experiences I have had have been very satisfactory. Anytime I need anything I am able to reach Customer Support and they are amazing. Our account representative, Phil is remarkable. He has worked with us diligently and is always pleasant and helpful. If every company we did business had a rep like him working with us business could go so much more smoothly.

    Review Source: Capterra
  • Deb from Association of KFC Franchisees, Inc.

    February 2016

    Long time client

    Ease-of-use
    Quality
    Support

    Our association has been using RegOnline software for our meetings registration, membership, and donation collection for over seven years. Lanyon has worked with us on pricing and customer service couldn't be better. Having a dedicated agent is extremely beneficial, especially when problems and issues occur. I rarely have to wait more than a couple of hours for solutions to any problems I encounter. I highly recommend RegOnline for its flexibility and structure.

    Review Source: Capterra
  • Jessica from Equity Trust

    February 2016

    Excellent Customer Service and reliable Product!

    Ease-of-use
    Quality
    Support

    I am a meeting planner and have used RegOnline daily for 2 years now. I had never used the site prior and found it fairly easy to teach myself how to use the program to build registration portals for my events. In the event I had any questions I would contact my service rep, Phillip, who would always return my calls or email immediately with answers. I am very happy with my experience and plan to keep using RegOnline for my event needs.

    Review Source: Capterra
  • Heather from Indiana Dental Association

    January 2016

    Choose RegOnline!

    Ease-of-use
    Quality
    Support

    I'm a meeting planner and have used the RegOnline platform and meeting management system since 2010! RegOnline is very user-friendly. With zero design or coding experience, I can use their templates or customize them to match your organization's color schemes, fonts, graphics and designs. The best part is I can setup a variety of registration events at my own pace and at my convenience. If I need help, it's available with one phone call. Our organization uses RegOnline for our annual conference of 1,600 attendees and the product offers start to finish features -initial registration setup, event management, real-time attendee registration, confirmation emails, easy event tracking, printing badges, creating mailing labels, hotel reservations, plus a variety of marketing and attendee onsite features. With RegOnline, you will not be disappointed!

    Review Source: Capterra
  • Amy from The Royal Ottawa

    January 2016

    Customer service, payment facilitation and agenda builder

    Ease-of-use
    Quality
    Support

    The interface is easy to use. The customer service is friendly, prompt, knowledgeable and courteous. The payment screen is excellent. The primary challenge with RegOnline is the agenda builder. It is not very useful and difficult to use so I do not even bother anyone. I just upload a .pdf agenda to the website to avoid the headache.

    Review Source: Capterra
  • Megan from Jameson Publishing

    January 2016

    Pleased with RegOnline for conference registration

    Ease-of-use
    Quality
    Support

    We have been using RegOnline for registration only for 3 years and are very pleased with the platform. We have not needed to use some of the other features, so I cannot comment on those (badge printing, passkey integration, website, etc.) The technical support group has always been able to assist me when needed and I found them to be very responsive. We did have a billing issue early on, but the account rep was helpful in fixing the issue. Overall an easy platform to use and we have had no complaints from attendees.

    Review Source: Capterra
  • Wendy from Dance Eisteddfod

    November 2015

    Great program easy to use

    Ease-of-use
    Quality
    Support

    I love this program set up my whole event with out any fees etc ,Fast reply to emails from Australia ,No charges directly to my event and entrants pay a small percentage to regonline , Love that you can customise with conditional logic . Sadly they have not made any changes in the last 3 years and I have been told they are not going to improve it SAD as it could be GREAT with a few tweaks.

    Review Source: Capterra
  • Brian from VIP Events

    August 2015

    Customer Service is Non-Existant

    Ease-of-use
    Quality
    Support

    Stay very far away from this product. My specific representative will not help. They don't call back, after 8 messages. They don't email back. I'm currently on-hold again with the toll free number - that's no better. I can't wait to leave them. Worst customer service of any company I've ever encountered in any industry. It's really that bad.

    Review Source: Capterra
  • Lauri from LAwS Communications

    August 2015

    I used to love it.

    Ease-of-use
    Quality
    Support

    I've used Regonline for years for my twice yearly conference and several training events. But for the last 9 months or so, they can't seem to get my money to me very quickly. For example. It's now Aug 24th as I write this, and I don't have the money paid by delegates for my conference in July. It's supposed to be in our hands by the 15th of the month. I've called both support and my account manager. Two business days later, I still haven't received a response. Their support for technical issues has always been good. But these problems started right when they gave me an an account manager. Then they made me guarantee them a number of sales each year. Yet, I've had nothing but problems collecting every since. And they don't seem to care very much. I'm now in the market for a new system.

    Review Source: Capterra
  • tom from forest runs

    August 2015

    clunky, slowly breaking at the seems, lanyon are turning their back on the software

    Ease-of-use
    Quality
    Support

    Has the potential to be great but too many things don't work as they are supposed to which means it's very hard to rely on. For the service this is a very expensive product. Not very intuitive either.

    Review Source: Capterra
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