HipChat Software


 

HipChat is a private instant messenger-based collaboration solution that allows teams to connect over chat rooms or video chats and share documents through the platform.

This solution enables users to share screens with colleagues to foster collaboration in real time. Users can drag-and-drop files from desktops or cloud-based drives to share with colleagues within the system.

HipChat also offers the ability to create multiple projects, chat rooms for teams or clients, alerts for message notifications and search capabilities on group names, text, links and files. The solution provides synchronous access across desktops, mobile devices or web applications.

HipChat offers secure 256-bit SSL encryption and role-based user access. The product caters to the needs of customers primarily in technology and media.

This solution integrates with third-party applications such as JIRA, Bitbucket, GitHub, Asana, Google Hangouts and Zendesk, among others. 

 

HipChat - Team-wide collaboration
 
  • HipChat - Team-wide collaboration
    Team-wide collaboration
  • HipChat - Social networking
    Social networking
  • HipChat - Third-party integration
    Third-party integration
  • HipChat - Video conferencing
    Video conferencing
  • HipChat - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

122 Reviews of HipChat

 

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Software Advice Reviews (17)
More Reviews (105)

Showing 1-17 of 17

Rebecca from Pinnacle Group
Specialty: Professional services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Helpful Interoffice Chat System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily chat with other team members individually and in groups.
Ability to use on your computer and phone is a huge plus.
I really like that when away, I receive an email as well. This helps me to more quickly respond to needs that I would have otherwise missed.

Cons

The history is not very long on the version we have so the search feature is not helpful and we have to save important information in multiple places.

 
 

Rick from Daxko
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Transformed how we communicate & makes remote team member's accessible

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros

Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons

Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

 
 

Davinder from Damco
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great for business use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hipchat so much easy to have a quick conversation with multiple people within company.Get notified with in-app, email, SMS, and mobile push notifications.
We are using three product together JIRA, confluence and Hipchat . This is nice combination

Cons

I think if you work with hipchat the say no for Cons. just have issue with video call. Emotions are very less

 
 

Antoniana from North Atlantic Treaty Organisation (NATO)
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I love HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

. Rooms for every departments within company and ability to invite users.

. Task control and more efficient development process.

Pros

The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons

This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

 
 

Priyanka from Pinaki Technology
Specialty: HR
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Used Hipchat for team discussions and coordination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to use this as a end to end communication system.
Real time integration with other tools like Jira,Confluence etc.
Ability to create rooms for specific discussions.

Cons

Voice call options can be improved, ability to share large files over chat will be an added advantage.
Video call options can be added.

 
 

ERIC from ATLASSIAN
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easiest Collaboration Tool EVAR!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, great for no setup video conferencing, love the emoticons!
Also great for group or team chats

Cons

NONE at all, If anything it lacks in notoriety compared to competitors, and that slows customer adoption.

 
 

Matt from WP Engine
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Good for biz

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use, very intuitive interface, integrates with enough services to work well for most companies

Cons

Not great for file sharing, doesn't work as well as competitions outside of organization. Integrations limited.

 
 

Aurelio from Small Army
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy to use and administer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate that this product makes it easy to admin a large group and control access and data between users.

 
 

Jess from DRI
Specialty: Consulting/analytics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great for Employee Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great for socializing with fellow coworkers.

Pros

When I started a new job at a company in Sacramento, we used HipChat to communicate. It was great for getting to know my fellow employees, and various departments used it to do things like organize sports teams.

Cons

Sometimes people would send important information via HipChat when it would've been better to send that via email.

 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Hipchat user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great chat service client. Similar to slack or any of the other instant messaging services, nothing special about it yet that i have seen. Can upload your own emojis and gifs to chat. One cool feature

Cons

None that I have seen so far. Have only used the web client so far and it works just fine. Desktop notifications are good too.

 
 

Max from Whole Foods Market
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Doesn't Fare well In comparison to Slack

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I use both Slack and HipChat on a daily basis to communicate with different teams at my company. Hip Chat is very clearly overshadowed by Slack in functionality, usability, and general responsiveness.

Pros

Integrates with other Atlassian products

Cons

Mobile app is weak - logs me out randomly and is inconsistent with when I receive notifications (a huge problem since this is the point of the software)

UI is clunky and hard to navigate, needs a huge overhaul to even begin to compete with Slack.

Ability to easily create chats and group channels is clunky is not seamless. You must create a full room and invite people. Slack allows you to create group chats on the fly just by typing in names.

 
 

Chandler from Spice works
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Not a big fan of hipchat...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Being able to add custom emoticons is pretty cool. Complaints aside, the app does allow you to chat with colleagues, which accomplishes its main goal.

Cons

It seems like there are numerous server side issues because on many occasions we'll lose access to hipchat for an extended period of time. The mobile app isn't always consistent in showing which chats have new messages which can cause messages to be missed.

 
 

Chris from Klyp
Specialty: Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Nice for internal teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use HipChat internally for our development team. It does a great job of keeping track of conversations and reduced the amount of meetings that we have.

I also like the new bots that are coming out, both for fun and productivity.

Pros

Administered by company Admin, bots and history.

Cons

Cannot connect to other organizations or invite customers

 
 

JAMIE from CREDITCARDS.COM
Specialty: Financial services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

EASY, INTUITIVE

Ease-of-use

Functionality

Product Quality

Customer Support

HIPCHAT IS EASY TO USE, AND HAS LOTS OF GREAT FEATURES. IT'S NOT QUITE AS ALL-ENCOMPASSING AS SLACK, BUT IT'S A PRETTY CLOSE SECOND. I'D DEFINITELY RECOMMEND IT.

 
 

Terrence from Acquia
Specialty: Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Pretty good but hey, it's not slack.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just generally less fun and intuitive as Slack. They are clearly working hard to get there but usability is just not as effortless and enjoyable.

Pros

Does it's basic job well

Cons

Not so 'delightful' not as responsive/aware. Like the way slack sees you do something and says 'do you always want me to do it like that?'

 
 

Liz from Capital factory
Specialty: Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Hipchat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love the karma! Easy to use, nice emojis. So great. Truly nice. Words words words. Chat rooms are fun.

Cons

Slack is more popular and i wish it was integrated with slack and gchat and twitter and medium and snap chat. I want to snap my hip chats to twitter

 
 

Craig from HZDG
Specialty: Advertising
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

It's okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used this for a little bit at our company before switching over to Slack. Probably prefer Slack as a internal comms tool but nothing bad with this one

 
 
 
Showing 1-20 of 105

Johnny from Grand Guignol Network
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great for Remote Teams!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hipchat helps make my team that is spread out throughout the country feel closer together and the ability to create different chat rooms is very convenient.

Cons

This isn't necessarily a complaint, but I do have to use other software for audio/video chat and screen sharing. It would be a great feature and allow me to get rid of the other software I use for it.

Source: Capterra
 

Corey from QuP

June 2017

June 2017

Quick, Easy, Entertaining

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There's productive and entertaining add ons to this super easy to use IM program that just make communication more fun.

Cons

That more of my coworkers don't use it! Haha - the only thing I would change is that I wish the gif emoticons were larger

Source: Capterra
 


June 2017

June 2017

Has a lot of potential

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

HipChat lets me have all notifications, files, links and information in one place, and makes communication very easy with all co-workers. It is also very easy to use and integrate with other apps.

Cons

I think that the information in the sidebar would be improved if you could organize the files and links in folders, or add comments to them to give an indication to other people what they are about.
It takes quite long to open the files in the sidebar. When this happens, I click on the download icon and it takes less time to display the file on the browser.

Source: GetApp
 

Fabiana from PartnerHero

June 2017

June 2017

Instant messaging made easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved the analytics on a weekly and monthly basis. It's super easy to get started with and definitely meant for small or large teams.

Cons

The integrations and features are very limited

Source: Capterra
 

Chris from Figmints

June 2017

June 2017

Great Team Communication Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, clean interface, and some basic, fun features our team enjoys using daily to communicate.

Cons

It doesn't have the range of features that Slack can offer, and seems just a little more behind the curve in tech than some other instant messenger tools.

Source: Capterra
 

Scott from Rapid Recovery
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Tried it out, could not leave Slack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integrations are good but Slack is still the king.

Pros

At the core, it is a good way to collaborate with your team. Easy to use and set up. Nice for integrating with other Atlassian products.

Cons

It does the standard but does not keep up with the Slack community, feature updates, and customer support.

Source: Capterra
 

Steve from Reminderband, Inc.

June 2017

June 2017

Meets our companies needs for in-house communication.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HipChat is easy to install and either use the desktop client or the web client. They are always posting new updates and fixes without really changing the core product--so users always feel comfortable with it.

Cons

I can't really think of a negative of the software. Perhaps one of the Pro's actually appears to be a negative at times because the software requests that you close in order to apply updates. Since they regularly update the software, it seems to require regular restarts (maybe once every three weeks).

Source: Capterra
 


June 2017

June 2017

Its Ok. Its free and it gives what it promises. Simple.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Free. Integration with other Atlassian products. Most of the features you are looking for in this kind of app.

Source: GetApp
 

Kristi from PureCars
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Convenient and easy to use chat software for the workplace

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy mass notification and instant messaging

Pros

The search history feature is by far the most useful and helpful tool. I've used it to find things from months ago instead of having to scroll through chat history.

Cons

The mobile experience is not very good at all. The notifications are not easy to find once you open the app after receiving notification of a message.

Source: Capterra
 

David from eDocument Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great for chat and group chat but group video needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1-on-1 and group chat with cross-device functionality

Pros

The cross-device support and ability to HipChat privately and in large groups is a superb as well as the number of integrations make keeping up-to-date a breeze.

Cons

The 1-on-1 and group video quality is consistently letting me down with stuttering, crashing, and on going connectivity issues.

Source: Capterra
 

Ashley from PureCars
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

What an awesome product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I can communicate with my team and co-workers daily. I love the fact that this software also comes in an app form!

Cons

What I like least about HipChat is that co-workers can HipChat me even when I am offline. Sometimes, I don't see messages until the next day, I feel as though people should not be able to communicate unless you are shown as available. It's a very minor con.

Source: Capterra
 

Lane from Humble AF, LLC

May 2017

May 2017

It's like a parody of Slack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It kinda, sorta, sends messages and despite being a terrible failure at that it doesn't send me spam.

Pros

Free unlimited storage for messages that are sent through the software between users and in the channels.

Cons

Slow, notifications in mobile app are challenging the performance of the Yugo, turtle speed notifications in Mac app, no sync between read messages on different clients (read something on a Mac, it shows as unread on an iPhone), search is worthless, no ability to reset password from iPhone or from mobile website, password stops working on iPhone, the app shows notifications on an iPhone when there are none.

Source: Capterra
 


April 2017

April 2017

HipChat Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hip Chat is great. You are able to communicate efficiently and effectively across a large organization. It is very easy to use and is a great tool for larger companies to use.

Pros

Can send a simple instant message instead of constructing an email or picking up the phone. Very user friendly and not a confusing interface at all.

Cons

Sometimes software updates caused an issue with our systems. But it got sorted out fairly quickly. No other complaints

Advice to Others

It's easy to use and would recommend to any organization.

Source: GetApp
 

Samantha from Realty Keystone and management.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great for business use !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great to use, The only problem we do have with it is the Notifications not working consistently, If the notifications were to be pushed when offline Hipchat would be great, Overall it is so great to use for messaging, I use HipChat within my company and with my clients. Worth using and have helped me a lot with getting the built for business. Persistent, searchable, and loaded with goodies

Source: Capterra
 

Tessa from JM Bullion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Easy to Use; Not Too Shabby!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use HipChat for our real-time interoffice communications. We have group chats set up, and individuals can also chat among themselves. It's really great, though it's always embarrassing when you think you're in a private chat, and in reality, you're writing in the ENTIRE company's group chat!

I do wish everyone had permissions to set up groups, so you could have a chat group for, say, the company kickball team rather than just formal work chat groups. And I'm really not a fan of the emoticons. But it's a breeze to use, and I'm a huge fan of having both visual and auditory notifications. I need to hear the tone alerting me to a new message, and I need to see that flashing yellow on my desktop with the red number reminding me I've forgotten about the tone I heard. It's great having both features, and being able to utilize both simultaneously. Overall, I'm a fan of HipChat.

Pros

Ease of Use

Cons

Only Admins can set up chat groups

Advice to Others

Improve Emoticons and Ease of Use of Emoticons!

Source: Capterra
 

Lucy from Strategic Internet Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Way easier than Slack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use HipChat as an agency. That way the whole team can be in on the conversation - and so much information and documentation that would otherwise clog up your email, can be transferred in a quick hip chat message. Different rooms can be created for different conversations (you can set the privacy levels and participants for each), and its easy to @message people to specifically notify them.
HipChat follows a more chronological order than other app like Slack, which I feel makes it more easy to follow.

Pros

Easy to set permissions, easy to mention and notify people, good file sharing, great integrations (gifs, bots etc), available on desktop and mobile. A great way to keep track, without the emails!

Cons

Not many bad points! Sometimes if you're signed in on mobile, or have hip chat open on another device, it can be easy to miss a message but that's about it .

Advice to Others

Nope

Source: Capterra
 

Luis from AV

April 2017

April 2017

Excellent platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Hipchat for a couple of years, and it works pretty well. I love its integrations with other apps, like JIRA, Runscope, Bamboo and so on.

Moreover, users can create public and private rooms, create tasks, polls, upload images, videos, and different kind of documents.

Source: Capterra
 

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great messaging app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our development team has used HipChat for over two years. We highly recommend it. Its interface is simple and very intuitive.

You can create message groups by inviting multiple members to be aware of all the details of a particular project. You can also initiate messages one by one.

If you use other Atlassian tools it can also be easily integrated. For example, in our case we use Jira so we can integrate the creation of issues so that they automatically generate messages in a group of HipChat.

Pros

Easy to use and configure. Integrates with other Atlassian products. Has messages history, attachments, and in the paid version has video chat that works great.

Cons

None so far.

Source: Capterra
 

Travis from PureCars
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

makes intra-office communication a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hipchat is the easier and most pleasurable to use of the enterprise chat solutions I have used. I love the layout and value for price.

Pros

clean, simple interface, ease of use, value for price

Cons

features could be more robust

Advice to Others

perhaps increase visibility - I had never heard of HC before but have recommended it to many since.

Source: Capterra
 

Ray from PureCars

April 2017

April 2017

Much more convenient than inter-office emails

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company has many different departments in office and out in the field. We constantly need to communicate collaboratively about clients. HipChat makes it so much easy to have a quick conversation with multiple people within our company on the fly. Our outside reps are able to communicate via their mobile devices so they always feel connected. HipChat saves a tremendous amount of time with group chats...everyone stays on the same page. You can also load documents, website links, etc. into a hipchat conversation.

Source: Capterra