Kourts Software

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About Kourts

Kourts is a club management solution that helps tennis clubs streamline processes related to scheduling, sales, customers and more from within a centralized platform. It enables instructors to schedule private lessons and manage bookings for singles and doubles. Kourts allows staff members to set up rules for maximum simultaneous bookings, cancellation policies, check-in requirements and membership expiration. It enables organizations to promote clinics and add details, such as clinic names, descriptions, maximum participants and minimum NTRP requirements. The built-in dashboard allows supervisors to generate reports to gain insights into occupancy rates, weekly performance, revenue sources and other key metrics. Additionally, customers can automatically receive email ...
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Kourts facility settings

Kourts User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 38 reviews

User Profile

Alex

Verified reviewer

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Transitioning from Paper to Online Court Sheets Made Easy

Kourts has helped our facility of 21 tennis courts transition from time consuming paper court sheets to online court sheets seamlessly. With Kourts, we are able to access the court sheets at any time, from any place. Set up was quick and easy. Our concerns and needs are met promptly with answers and solutions. The staff are friendly, knowledgeable and are always available via phone or email to help answer any questions. If you are looking to transition to online court sheets, or change your current provider, I highly recommend looking into Kourts.

Pros

Ease of use Availability - desktop and on the go Tracking information

Cons

There are some areas of improvement specific to our Club, we are working on addressing them with the Kourts team.

Laura

Company size: 2-10 employees

Industry: Recreational Facilities and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Excellent Customer Service and Individualization of Product for my business

Excellent Customer Service from initial set-up with tons as assistance exporting of all our membership data base, to our any small issues that have arisen over the past year plus. We look forward to seeing any expansion of the product!

Pros

We have found the Kourts program extremely easy to use and to train both our staff, reception and pros and our members to use. The App makes it easy for anyone to book courts and/or if allowed to also register for clinics. Any small issue we have ever had has been addressed almost immediately by the staff. Kourts has recently added a Mass Email feature which we have found to be extremely helpful and is process of integrating a complete POS system which we are sure to look at once it is complete. They have been extremely reactive to adding features and taking suggestions to improve the system to meet our needs.

Cons

There are a few procedures within the system that require us to do a bit of setup at the start of the year but well worth the time and as time has progressed some of those procedures have either been negated or have become easy to utilize.

Reasons for choosing Kourts

Ease of use and Cost

Gabriella

Company size: 501-1,000 employees

Industry: Sports

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2018

Kourts App/Desktop Review

It’s been an easy transition to easy Kourts. I do wish that were certain features like being able to download all of the “players” Or if someone has made multiple bookings that you could view all of those bookings, Day, time and pro and be able to print or email that schedule. Other than that Kourts is really easy to use and has everything that you would need at a tennis club.

Pros

It’s really easy app to use. It’s easy see what your own schedule is, along with everything else that’s scheduled for the day, week, or month

Cons

There’s been a few technical difficulties but since the app is still being built and there’s updates and functions always being added I know that once everything is 100% Kourts will only be even better than it is now.

Response from Kourts

Gabriella, Thank you for the review! Since you submitted your review we've released some new features. You can now download a list of players and view a player's entire booking history among many other new features! Please reach out anytime with questions or comments -- we value and appreciate your feedback greatly!

Replied March 2019

Sharon

Company size: 2-10 employees

Industry: Sports

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Kourts has been great for our club!

I am very pleased with Kourts. It makes my life as a social director much easier as far as managing the court reservation system at our club. It is easy for me to make changes, add/delete or move things around and to help members when they get stuck. We recently began to use the online system for clinic reservations as well and that seems to be working fine as well.

Pros

Prior to Kourts we never had a proper online court reservation system, so the implementation of Kourts has been very beneficial for our club. I find it easy to use from both a player and an administrative role. We got in on the ground floor and were able to make some suggestions as far as software and things we wanted to see on the app. Everyone at Kourts was really helpful and continues to solve any minor issues we may have in a timely manner.

Cons

I feel the app is overall pretty user friendly. Occasionally a member will struggle getting the app to work even though I have added them as a player. For some reason the setting for booking 14 days out has given a few of our members a problem and would only show they could book 1 week out. The Kourts customer service (Walid mainly) has always been able to help them and solve their issues. Another question I get often is why they cannot change the players names once they have already been added to a booking, but I understand this is not currently part of your software. I think it would be nice if the members could have that capability.

Reasons for choosing Kourts

n/a

John

Company size: 51-200 employees

Industry: Recreational Facilities and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Kourts gets the job done

Kourts has been a great partner. Using an online booking platform and decreased our administrative burden substantially. Kourts has been great in helping train our staff, answer questions, and make changes to our software settings as necessary. Staff and customers are appreciative of the more seamless court booking experience.

Pros

Extremely easy to use for both staff and end-users. Simple intuitive interface. Tech support is fast, friendly, and helpful. End-users are happy to have ability to book their tennis, squash and pickleball courts quickly and seamlessly. Automatic email confirmations of court bookings and changes to bookings are useful. Training time for new employees is next to nothing, which is important when there is a lot of front desk attendant turnover.

Cons

Look forward to continued expansion of features for e-blasts, reporting, etc

Reasons for choosing Kourts

Easier, more intuitive, great tech support

Reasons for switching to Kourts

Poor customer service and our previous booking platform was web based, not app based (ie compatible with smart phones)

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