Kimble Software

3.95 / 5 (22)

Our advisors have recommended this product 1 time in the last 30 days

About Kimble

Kimble PSA helps professional service organizations make better decisions, sooner. Global leaders in consulting, software, and hi-tech such as NTT Data, Sage, and Canon use Kimble to optimize resource utilization, profitability, and business scalability. Kimble is the only leading provider focused exclusively on PSA, constantly innovating to improve team collaboration and efficiency around key services processes.Built to work seamlessly with CRM, Kimble drives predictability, enabling businesses to consistently deliver value to their customers. Model the proposed scope, find the ideal resources, make sure the project stays on track as time is booked against it, and invoice for that work – all in real-time – keeping everyone in sync about what’s happening and what’s g...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

22 Reviews of Kimble

Average User Ratings

Overall

3.95 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(8)

8

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

February 2021

Michael from MC+A

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Kimble has been the best PSA tool that I've used

We are going on something like 7 or 8 years of running Kimble PSA. We're happy that they have expanded functionality into more parts of our business. It's been hard to keep up with their innovations.

Pros

Implementing Kimble has provided us with many out of the box best practices. Time tracking is easy enough to us for consultants but the integrated system provides us with the operational flexibility to engage in so many different way as more importantly understand the financials behind

Cons

We initially were attracted to Kimble because of its integration with SFDC overtime we have found the salesforce experience to be sluggish and bloated.

Reasons for Choosing Kimble

At the time, Harvest had no forecasting capabilities.

Reasons for Switching to Kimble

Cost, Integration, Performance.

April 2020

Laura from Caveo Learning

Company Size: 51-200 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Kimble gives the visibility of the business while providing a platform for accountability

My experience, and our company's experience, has been good. We learn more all the time, and the ease of visibility of business revenue is amazingly powerful. Our teams have taken initiative to expand their use of the tool and are open to trying new features.

Pros

The instant visibility of how your company is doing - everything from proposals to invoicing, it shows revenue flow, resource availability, and project status. There is always more to implement, and we have the ability to implement what features we want, when we want it. By doing so, it also requires us to evaluate our business practices and align with best practices based on the way Kimble functions. Our Customer Success Managers have been amazing, responsive, and the team is always willing to help us implement additional functionality.

Cons

The administrator training and resources are lacking, where we need to depend upon ZenDesk and our Customer Success Manager to provide support. Most of the technical resources are based on how the technology functions, but it's difficult to find details on some of the options on the administrative side, and best practices on how customers use different features (such as usage of the Other Activities fields, and such). I think what is missing is the practical usage and governance suggestions around how to setup and use features, particularly as you are implementing them.

Reasons for Choosing Kimble

n/a

Reasons for Switching to Kimble

Our VP of Client Services had a great previous experience with Kimble and found that the connection between Salesforce and Kimble was something that we needed to break down the pillars that existed between Sales and Operations.

November 2021

David from STC LLC

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2021

Kimble has improved our bottom line

Improved our business bottom line after transitioning from PlanView

Pros

Ease of use, web-based. Also customer support is generally very good.

Cons

Some of the features, e.g. entiring "personal time off", are not intuitive. "Time Off" actually means "Project Time Off" and not "Vacation".

Reasons for Switching to Kimble

Features were better with Kimble, simple integration with Salesforce

April 2020

Tom from RedQuadrant

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

4.0

April 2020

Considered view of a relatively new user

Our account managers are really helpful and we are slowly (after some years) getting reliable MI out of the system. However, the licensing costs are crazy and we are paying for far more than we use.

Pros

Using Kimble has enabled us to ensure everyone is working accurately under contract, can self bill and be paid easily. There are also lots of features for reporting and creating your own, bespoke, reports if you have people that can do such things. The phone app is better now and works well. The customer service people are always very willing to help and clearly try to resolve issues.

Cons

I have nothing to compare against so some of these issues may be industry-wide, however: - It is not an intuitive system either as a user or as an administrator. For a SME, we don't tend to have people working full time on the system and so, unless you use it consistently, it is easy to forget odd conventions that lead you in a wrong direction. - It is too big for what we need. There are so many options, it is bewildering and I do wonder if a paired back 'lite' version at a more reasonable price would help. - The pricing is terrible. Having to buy packs of licenses is out-of-date and, in the current climate, being told we have no options to spread an annual payment across 12 months means Kimble itself is now on our corporate risk register (the only option offered was a 6 month split but with a 6% premium added because of the tie-in with Salesforce. In the days of pay-as-you-go, this is outdated and unfair.

Reasons for Choosing Kimble

At the time, the promise of reliable management information and the benefits above. It was also a cost-effective solution once - but not any longer. However the cost of change means we are stuck.

November 2021

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

November 2021

Very useful for project management collaboration

Pros

This is a great tool for project management collaboration. You can control your project tasks, resources, PnL and also time tracking.

Cons

It’s not easy to use and requires advanced training