MySurveyLab software


26 reviews(5.0/5)
26 reviews(5.0/5)

MySurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.

MySurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colors and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. MySurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.

Integration include applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. MySurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes.

MySurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.

Supported Operating System(s):
Linux , Web browser (OS agnostic)

26 Reviews of MySurveyLab

Showing 1 - 20 of 26

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  • Kirill from PRADATA

    Number of employees: 51-200 employees

    June 2018

    Positive experience - all aspects

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had a theory regarding our product and needed to conduct a survey to prove it right or wrong, The results were very, very helpful.

    Pros

    The survey was easy to create.
    The reports are easy to use.
    The support team is helpful and responds fast.
    They can provide their own panel of respondents which was extremely helpful.

    Cons

    The service did not accept cards so I had to make a wire transfer. It was not a big problem anyway.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: MySurveyLab, mysurveylab.com

    June 2018

    Hi Kirill. Thanks for nice words. We are working on the card payments for the sampling services, so next time we will be ready. :) We currently do support cards for all our subscription plans.

  • Yuliia from student

    March 2018

    Great choice for Bachelor thesis research

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used MySurveyLab for my Bachelor thesis research. The design is really clear and intuitive. There are many types of questions available to create. I easily shared my survey, downloaded results and attached them to my thesis. Also I'm thankful for 50% discount I received as a student.

    Cons

    I can't find any cons except it' only sometimes hard to find some features. But it is a really good tool in general.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Travi from Insurance

    Specialty: Insurance

    Number of employees: 11-50 employees

    March 2018

    Great Software to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Easy to use and set up
    -Works well on any internet browser
    -I would recommend this product to a friend

    Cons

    -Sometimes it is a bit slow
    -Can be cumbersome at times
    -Cost effective program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Princess from HITLAB

    Specialty: Consulting

    Number of employees: 51-200 employees

    February 2018

    Using MySurveyLab

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.

    Cons

    The starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jakob from Bjorglarsen

    Number of employees: 2-10 employees

    February 2018

    Great mobile app for offline survey collection

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.

    Pros

    Great mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • September 2017

    Perfect tool for academic research

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

    Cons

    I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Grzegorz from PKC

    December 2016

    Best on market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Mysurveylab is really fast in comparison to other tools on market. You don't have to wait for every single piece of data. They have best cross tabulation I ever use. Real if you need this functionality there is no better option.

    Pros

    Functionalities like SPSS, Heat maps, Cross tabulation and report filters.

    Cons

    Help is not always helpful

    Review Source: Capterra
  • Janina from UJK Kielce

    December 2016

    very good research tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Service support competent people willing to help, friendly attitude towards the client and looking for effective solutions

    Review Source: Capterra
  • Izotov from Fozzy Group

    November 2016

    Mysurveylab - excellent solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great survey software and professional customer support. We used online surveys with heat map and hot spot questions and software worked really well. It is real pleasure to work with mysurveylab.com.

    Pros

    functionality, support, loyalty, cost, continuous improvement

    Cons

    need a more modern interface

    Review Source: Capterra
  • Artur from The Jan Kochanowski University in Kielce

    November 2016

    Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm 3 years client of the company. The cooperation is excellent. Customer Support respond immediately.

    Review Source: Capterra
  • Marcin from Jagiellonian University

    November 2016

    Strongly recommend mySurveyLab.com

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions. Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge. I strongly recommend mySurveyLab.com!

    Pros

    - great support team
    - various functions
    - low price
    - professional statistics in different file formats

    Cons

    - It's hard to find any cons

    Review Source: Capterra
  • Tomasz from Center for Social Research and Analysis

    November 2016

    Efficient software with great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been conducting our surveys with MySurveyLab for many years now. What is worth to underline is the great support team that is always ready to help and effective. When it comes to create surveys, MSL has everything what you demand from that kind of tool.

    Review Source: Capterra

    Response: mySurveylab, mysurveylab.com

    November 2016

    Thanks for very nice words.:) We are always happy to help.

  • Dorota from Ravelo

    October 2016

    Advanced software useful & cheap

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company used mySurveyLab - really high quality. Software is easy, everything is clear. Many useful features. Customer support on the highest level.

    Review Source: Capterra
  • Tomasz from PBS

    October 2016

    Very nice software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Really good software for beginners and bigger buisnesses wishing to hear their cusotmers.. Good pricing model. What i like most about it its still progres.

    Review Source: Capterra
  • Joanna from JL Marketing

    Number of employees: 2-10 employees

    June 2016

    User friendly app, great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a very useful tool. This app is easy in use, the interface is user friendly and the support is very kind and helpful.

    Pros

    great user support, great multi-language surveys

    Review Source: Capterra
  • Artur from PPM Solutions

    Number of employees: 2-10 employees

    June 2016

    mySurveyLab - flexible and very intuitive tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    mySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.

    Pros

    mySurveyLab is easy to use and very intuitive tool

    Review Source: Capterra
  • June 2016

    User friendly, great support

    Quality
    Support
    N/A

    mysurveylab.com customer support is outstanding. They answer is always quick and to the point. It is a real pleasure to work with them. The software itself is easy to use, and what is impotent for me it provides excellent multi-language survey features.

    Pros

    great user support, great multi-language surveys

    Review Source: GetApp

    Response: 7 Points Ltd., mysurveylab.com

    June 2016

    Many thanks. Our happy customers are real motivation for us.

  • Timea from BALAJCZA Specialized Translations

    Number of employees: 2-10 employees

    May 2016

    Very satisfied with mySurveyLab online surveys

    Ease-of-use
    Quality
    Support
    N/A

    mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.

    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 10,000+ employees

    May 2016

    The best tool if you want to gather data quickly

    Ease-of-use
    Quality
    Support
    Value for Money

    It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out.

    Review Source: GetApp
  • Joanna from Accenture

    Number of employees: 10,000+ employees

    May 2016

    Flexible and user-friendly

    Quality
    Support
    N/A

    Easy to use, diverse question options including great ranking question. Flexible and scalable. Works great for small, private assignments and complex corporate projects.

    Review Source: GetApp
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