MySurveyLab Software


MySurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.

MySurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colors and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. MySurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.

Integration include applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. MySurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes.

MySurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.

Example survey
Example survey

Example survey

Example response breakdown

Example response breakdown

List of responses

List of responses

Net promoter score

Net promoter score

List of surveys

List of surveys

Supported Operating System(s):

Linux, Web browser (OS agnostic)



26 Reviews of MySurveyLab

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 26 reviews

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Kirill from PRADATA

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Positive experience - all aspects

We had a theory regarding our product and needed to conduct a survey to prove it right or wrong, The results were very, very helpful.

Pros

The survey was easy to create.
The reports are easy to use.
The support team is helpful and responds fast.
They can provide their own panel of respondents which was extremely helpful.

Cons

The service did not accept cards so I had to make a wire transfer. It was not a big problem anyway.

Review Source: Capterra

Response: MySurveyLab, mysurveylab.com

June 2018

Hi Kirill. Thanks for nice words. We are working on the card payments for the sampling services, so next time we will be ready. :) We currently do support cards for all our subscription plans.

Yuliia from student

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great choice for Bachelor thesis research

Pros

I used MySurveyLab for my Bachelor thesis research. The design is really clear and intuitive. There are many types of questions available to create. I easily shared my survey, downloaded results and attached them to my thesis. Also I'm thankful for 50% discount I received as a student.

Cons

I can't find any cons except it' only sometimes hard to find some features. But it is a really good tool in general.

Review Source: GetApp

Travi from Insurance

Industry:  Insurance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great Software to use

Pros

-Easy to use and set up
-Works well on any internet browser
-I would recommend this product to a friend

Cons

-Sometimes it is a bit slow
-Can be cumbersome at times
-Cost effective program

Review Source

Princess from HITLAB

Industry:  Consulting

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Using MySurveyLab

Pros

I like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.

Cons

The starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.

Review Source

Jakob from Bjorglarsen

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great mobile app for offline survey collection

The software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.

Pros

Great mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Perfect tool for academic research

Pros

Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

Cons

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Review Source: GetApp

Grzegorz from PKC

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Best on market

Mysurveylab is really fast in comparison to other tools on market. You don't have to wait for every single piece of data. They have best cross tabulation I ever use. Real if you need this functionality there is no better option.

Pros

Functionalities like SPSS, Heat maps, Cross tabulation and report filters.

Cons

Help is not always helpful

Review Source: Capterra

Janina from UJK Kielce

Ease-of-use

Value for money

Customer support

Functionality

December 2016

very good research tool

Service support competent people willing to help, friendly attitude towards the client and looking for effective solutions

Review Source: Capterra

Izotov from Fozzy Group

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Mysurveylab - excellent solution

Great survey software and professional customer support. We used online surveys with heat map and hot spot questions and software worked really well. It is real pleasure to work with mysurveylab.com.

Pros

functionality, support, loyalty, cost, continuous improvement

Cons

need a more modern interface

Review Source: Capterra

Artur from The Jan Kochanowski University in Kielce

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Experience

I'm 3 years client of the company. The cooperation is excellent. Customer Support respond immediately.

Review Source: Capterra

Marcin from Jagiellonian University

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Strongly recommend mySurveyLab.com

I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions. Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge. I strongly recommend mySurveyLab.com!

Pros

- great support team
- various functions
- low price
- professional statistics in different file formats

Cons

- It's hard to find any cons

Review Source: Capterra

Tomasz from Center for Social Research and Analysis

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Efficient software with great support

We've been conducting our surveys with MySurveyLab for many years now. What is worth to underline is the great support team that is always ready to help and effective. When it comes to create surveys, MSL has everything what you demand from that kind of tool.

Review Source: Capterra

Response: mySurveylab, mysurveylab.com

November 2016

Thanks for very nice words.:) We are always happy to help.

Dorota from Ravelo

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Advanced software useful & cheap

Our company used mySurveyLab - really high quality. Software is easy, everything is clear. Many useful features. Customer support on the highest level.

Review Source: Capterra

Tomasz from PBS

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Very nice software

Really good software for beginners and bigger buisnesses wishing to hear their cusotmers.. Good pricing model. What i like most about it its still progres.

Review Source: Capterra

Joanna from JL Marketing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2016

User friendly app, great support

It's a very useful tool. This app is easy in use, the interface is user friendly and the support is very kind and helpful.

Pros

great user support, great multi-language surveys

Review Source: Capterra

Artur from PPM Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2016

mySurveyLab - flexible and very intuitive tool

mySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.

Pros

mySurveyLab is easy to use and very intuitive tool

Review Source: Capterra

June 2016

User friendly, great support

mysurveylab.com customer support is outstanding. They answer is always quick and to the point. It is a real pleasure to work with them. The software itself is easy to use, and what is impotent for me it provides excellent multi-language survey features.

Pros

great user support, great multi-language surveys

Review Source: GetApp

Response: 7 Points Ltd., mysurveylab.com

June 2016

Many thanks. Our happy customers are real motivation for us.

Timea from BALAJCZA Specialized Translations

Number of employees:  2-10 employees

Ease-of-use

May 2016

Very satisfied with mySurveyLab online surveys

mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.

Review Source: GetApp
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

May 2016

The best tool if you want to gather data quickly

It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out.

Review Source: GetApp

Joanna from Accenture

Number of employees:  10,000+ employees

May 2016

Flexible and user-friendly

Easy to use, diverse question options including great ranking question. Flexible and scalable. Works great for small, private assignments and complex corporate projects.

Review Source: GetApp

Displaying 1 - 20 of 26 reviews