Amilia is an online registration and client membership management solution designed primarily for small and midsized businesses. It helps businesses collaborate with members through registration management, billing and fundraising activities and also offers reporting capabilities.
This solution is suitable for schools, clubs, camps, associations and other membership-based organizations.
Amilia allows businesses to create online stores for selling membership plans or products, as well as receive online donations from members. Users can create online registration forms for classes, activities or other events and share information with their target audience.
Users can set restriction on the registration process to prevent over-booking. The platform captures member information collected through registration forms and automatically creates client databases.
Amilia allows businesses to send both mass and targeted individual emails to members with information regarding membership renewal dates, promotional activities, upcoming events and other general announcements.
Other features include customizable forms, automatic billing, online payments, managing promotions and fundraising.
Nicole from Ottawa Gymnastics Centre
Overall, Amilia is a fantastic system in terms of it being very user friendly for members and clients. Our online registration numbers have gone up, and there are less people calling in to register now - which we believe is all because Amilia is user friendly and simple to navigate. It has definitely been a positive change for OGC overall.
However, I have been disappointed in the lack of follow up from the Amilia chat (please refer to my explanation in the survey comments) .
I also was disappointed at the beginning of our journey with Amilia as all of us here felt as though we were thrown into the deep end. I had about a 3 hour training session with Amilia to show me how to add clients, create activities, and take payments. Little did I know, this was literally the bare minimum of what I would need to know to serve the OGC community (over 2,000 members). I would have appreciated a more extensive training with myself and my team to get us better equipped for the switch.
I have several enhancement requests that I have submitted and seen nothing change, or that I would like to speak to you directly about that I believe would not only benefit the OGC, but every other company that works with you. These requests are mainly in order to save time administratively, or to ease some complaints we have received from customers. I will create a document with such requests and submit it to Betty by e-mail.
Thanks for your time,
Sheryl from Comité Jeunesse NDG
Employees number: 11-50 employees
We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work.
The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great.
The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps)
Kellie from Cheer Sport Sharks
We recently moved over to this system and it is truly life changing. We have 90% of our programs transferred over to Amilia and our families are loving it. Our Staff have more time to connect and make sure we are giving our parents the customer service they deserve.
Geneviève from Village de Senneville
Employees number: 2-10 employees
Incredible customer service! Very nice platform, easy to use and userfriendly for the customers. Thank you!
Not bilingual. Need more filters to export database. Need more possibilities for promo et frais
Nathan from Mainland Regional High School
Overall, our experience with Amilia was a positive one and the customer service was top notch. If we had a need to use a product like this again we would definitely consider Amilia in the future.
Cj from PCT Cheer & Tumble
Amilia has changed the way we interact with our customers and the way we are able to collect and link information to their accounts. So far we are very happy with the platform.
Kelly from TCP
...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007...
In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system.
The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process.
Just not worth it until they get it sorted out.
Could be a really cute system for a simple setup.
And their support team is really nice. ;)
customer support is very nice
not flexible enough
Carla from Paysafe
We value having Amilia as a partner. They¿re constantly working with us to ensure that we offer our mutual clients the best service possible. Amilia is both transparent and up-front so there¿s never any surprises when doing business with them.
We actually have members of our staff that have used Amilia to register their families for activities. We also have staff members that volunteer for sports and recreation organizations that use the Amilia platform to power their registrations. In both cases, we receive feedback that they are delighted with their customer experience from start to finish. Everything you need is in one place and it¿s super simple to navigate.
The support staff is great- questions are always answered right away and you really get the sense that they care about the businesses and end users that use their software. Being able to interface with Amilia from so many aspects, we know that they are a great choice for businesses who need online registration. Great company, great people!
Christine from Tumblers Gymnastics Centre
We have just begun to use Amilia and so far we love the service. For our first experience using on-line registration it has been smooth and easy. The customer service is great and quick to respond. The service seems to always be evolving and upgrading to better suit our needs. Two thumbs up from Tumblers Gymnastics.
Kyle from Kyle Shewfelt Gymnastics
After an extensive search and intense "free trial" period with various options, we decided that Amilia was the right fit for us to manage our online registration, merchandise sales and customer database for our gymnastics facility and we are thrilled with the results thus far!
From the get go, the support team guided us through the set-up and made sure we were ready for our first registration period. They went above and beyond to ensure we understood the back end of the system and that all of our current customers were transferred over from our former system. Change is always hard, but they made it as painless as possible.
Amilia is easy to use and has saved us valuable time. Our team actually stared at each other in disbelief on the evening of public registration because the classes were filling and the phone was silent! Obviously our new customers found it intuitive to use as well! We actually closed the office 30 minutes early and went for a beer to celebrate :)
The Amilia team is highly responsive to product feedback and they were very quick to release a feature we really needed: waiting lists. It seems like there is a constant wave of awesome new features added. Talk about pro-active; each time we ask for a new feature, it's usually in the development stage already! No need to worry...the adoption time of new features takes mere minutes with the step by step guides and support from our specialist, Marianne.
We have been so impressed that we have moved our Birthday Party and Camp Registrations over to the system as well.
We are very pleased with our choice and we highly recommend Amilia to anyone looking for an online registration system that is both appealing from the customer side and easy to use from the administrative side. What a great combination!
Any-Claude from Patinage Québec
Our large sports federation organizes many competitions, athlete seminars, training camps, coaches trainings and officials clinics throughout the year. All these events require a dependable on-line registration platform and Amilia definitely provides us with this service. It is a simple platform to work with and we are very satisfied with this product. As well, they offer excellent customer service!
Nicolas from Laws of Motion - Trampoline and Tumbling
3 weeks after meeting with a sales rep we were up and running. As with any change in process there were some minor hiccups along the way. The support team was amazing and responded in a very timely manner. Our admin hours were drastically cut (by about 80%) in managing registrations and chasing people for money.
Switching from manual registration to the Amilia system was the smartest decision I've ever made. Overall I would highly recommend this software to anyone looking for online registration for any recreational sport or activity.
Jennifer from Club Gymnacentre
When I took the helm of Gymnacentre, the organization was on the brink. Today, we are a well-established club with a solid reputation. AMILIA allowed us to continue to grow; we had reached a point where we were no longer able to carry out manual registration because they were so many.
Johanne from Langmobile
Registration online has never be so easy and worry free for our organisation. We started using Amilia in February this year and have increased our sales by 40%. The process for generating lists for our Animators has been very easy. We now use it for our Saturday classes and our preschool program. I strongly recommend this online registration platform!
Tania from Polarettes Gymnastics Club
We had been online for a few years with another company when we decided to switch to Amilia. The set up of information was straightforward and easy to use. Support is fast to respond and very informative with their answers
FRANCINE from CLUB GYMNIX
Just a quick word to let you know that even though September is our busiest month of the year with registrations, reimbursements, Schedule modifications and everything else, we at Gymnix club are highly satisfied with our choice of AMILIA as an online registration Platform!
The efficient support from the Customer success team has a lot to do with it too! I'm happy with the dynamics of your team and although I was a bit reluctant at first, I'm capable of recognizing good work being done! :) Congratulations to all the team.
christopher from Town of Montreal West
Amilia has been a great help to us, helping boost revenue and making our lives easier with its features. One of the great things about them is they listen to their clients and try to integrate our suggestions and needs into each update. Highly recommend for recreation programs