Netsmart Vision is an electronic medical records (EMR) solution for long-term care facilities that includes clinical, financial and marketing applications. Founded in 1999, the company serves clients that provide various forms of care, including skilled nursing, independent living, post-acute, home health and hospice organizations.

This software’s clinical capabilities document the patient health assessment process, and automatically generate care plan activities based on individual conditions. Netsmart Vision assigns an “alerts” tab to each patient so that important information—such as the delivery of high-risk medication—is tracked to assure safety.

Patient records are integrated with the software’s financial features, reducing duplicate data entry. Minimum Data Set (MDS) modules allow users to track and monitor activities that may impact Medicaid/Medicare reimbursements.

Netsmart Vision provides a referral management tool that assigns leads and inquiries to sales team members. An iPad app is also available for physicians to view patient records and communicate with staff.



9 Reviews of Vision

Overall rating

3.0 / 5 stars

Showing 1 - 9 of 9 reviews

October 2018

Terese from Insurance

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Have used HMX/Vision/My Unity since 2010 - business and census side

If it were up to me or to the majority of users - both clinical and finance departments this software would be gone. We dropped the use of the Resident Trust option and purchased separate software. Also dropped the use of the Rehab option and purchased separate software.

Pros

It's simple to learn. I really don't have anything else good to say

Cons

Terrible reporting functions. Very clunky to set-up. Very difficult to get any sort of custom reporting. Not intutitive. Screens waste a lot of space on nothing but the comment or text boxes are very small and can't be expanded. Forms building is very complicated.

September 2018

Derek from Campbell Marketing and Communications

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

4 of 5

September 2018

Netsmart... easy to use and efficient

Overall, Netsmart works great as an EMR system for our company. It allows easy readable access to all of our patients. It guarantees that our patients important information is all in one spot and easily readable.

Pros

The software is easy to use and can be changed to support the different braches/teams I work for.

Cons

It requires a lot of updates that can interrupt the work flow.

July 2018

JASVIN from University of Nevada-Las Vegas

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

Vision needs some TLC

Pros

Easy to set-up electronic medical records and MDS module to track and Hover MediCare/Caid reimbursements

Cons

Lack of customer care support, sorting out custom data, and non-friendly software If staff is not trained proper.

January 2018

Lisa from URMC @ MCH

Company Size: 10,000+ employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2018

Don’t bother

Customer service has virtually ignored complaints or has helped us with system fixes.

Cons

Difficult to place orders. Too many steps. No pros. Not efficient. EVERYTHING was so much more efficient with our old paper charts. ALL ASPECTS OF ORDER WRITING AND DOCUMENTING TAKES THREE TIMES LONGER THAN WITH PAPER CHART

November 2017

Robin from Senior Living Communities

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Post Acute Care Vision EHR

Pros

Vision has workflows that assist us in being more efficient and making sure nothing gets missed. The home screen is set up to help us get to where we need to be quickly, with less clicks. With multiple locations and care settings, having just one electronic record, under one organization structure has been a huge help. Our residents and clients flow seamlessly across our different care settings without redundant data entry or documentation.

Cons

If not trained properly, Vision can seem cumbersome and difficult. But in reality it is very user friendly.

June 2017

Ariane from NAHCI

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Vison software

I would definitely recommend vision to other companies that is struggling with their electronic software.

Pros

The product is the smartest product I've ever tested out there in the market. We are in the beginning of phase I kick off and we already seeing a good progress and so far we are liking every thing they are showing us. The customization itself is awesome!

September 2016

David from Willamette VIew

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2016

Great at putting data in, horrible at getting data out

The attraction to Vision is it's flexibility, but the forms building and customization is extremely challenging and clunky. Vision is cumbersome, it is difficult to use with Assisted Living even though it is advertised. It is expensive. The most frustrating part of Vision is that it was very hard to get meaningful data out of it. Easy to put data in hard to get flexible data out. I do not know what the ideal solution is, but I know it is not Vision

Pros

It is flexable

Cons

It is extremely challenging to get useful custom queries. For example getting a list of residents, room number and phone number was an issue. And that is just the beginning. Other concerns are cost of training, cost of implementation, quality of training.

November 2015

Brent from Country Life Care

Review Source: Capterra


Ease-of-use

1 of 5

Customer support

1 of 5

November 2015

Causes focus to shift from patient care to managing a computer system.

ive used this program while working as an MDS resource for Avalon and Deseret. Pros, it is a nice looking interface. If you want to do a comprehensive care plan hmx gives you that flexibility. Cons HMX is not intuitive and there are a lot of rabbit holes to get lost in. Customer support it is not very friendly or knowledgeable. We ended up spending a lot more money on overtime to make hmx work than it would have costed to convert do something decent like Matrix or PCC

August 2015

Rodolfo from Yeaman and Associates


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

August 2015

Workflow Analysis at Skilled Nursing Facility and care transitions

Pros

They are open towards interoperability which is a great step forward on getting LTPAC settings to help hospital stay compliant with Meaningful use. Health MedX is currently working with a local HIE in the State of Oklahoma to connect with the 7 largest health systems in the state.

Cons

There are cheaper options out there, Like Point Click Care