About InTheChat

InTheChat is a cloud-based digital marketing customer service platform for companies of all sizes. It enables businesses to connect with customers via SMS texting, social media, live chat, messengers, email and chatbots. The solution features secure authentication, which ensures that customers’ identities are verified either automatically or manually before the requests are processed. InTheChat’s "Visual IVR chatbot" feature offers defined set of questions and answers through which customers can navigate and find required information. The "Conversational Chatbots" feature analyzes the customer inquiries and sends automated replies based on predefined rules. InTheChat’s customer relationship management integration allows users to access customer information from a s...
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Mobile app

InTheChat User Reviews

OVERALL RATING

Showing 2 reviews

Robert

Company size: 10,000+ employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2017

Great intercompany relations

Since the onset of our relationship with John and his team he has consistently been a very involved business partner. Ensuring that the needs of our company were always at the forefront of future developments and consistently being present to solicit feedback and opinions about the software. The ITC team has always closely aligned with our customer centric model and worked to help facilitate our customer interactions online.

Raphael

Company size: 10,000+ employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

Gives you the option

Overall, seeing as to how it helps ease the communication between companies and yourself, its a product that greatly prompts users to use it.

Pros

This product is excellent in the sense that it gives you the option to choose how you wish to contact with the company (through which intermediary platform)

Cons

If you already are connected to the company via the intermediary platform it may not be as useful to use this application.