Aisera’s Conversational AI is designed to enhance conversations and productivity for internal service desk teams. To decrease ticket workload, it uses a virtual assistant with automated issue resolution and self-service capabilities for voice, chat, and text support. Using unsupervised natural language processing (NLP), the virtual assistant can identify intent phrases within help desk conversations. Aisera’s Conversational AI can pick up on various context changes and shift topics while still keeping track of original requests. Businesses can use behavior-based recommendations to further personalize support flows. Additionally, users can receive automated alerts for tasks requiring actions, such as account password resets. This solution has been used to anal...
1 / 5