Help.com Chat Software

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About Help.com Chat

Help.com Live Chat is an online live chat software for small and midsize businesses across all kinds of industries. Key features include advanced reporting, integrations with other business software platforms and monitoring agents' productivity. Help.com has positioned its Live Chat application as a solution for smaller organizations with plans for growth. All features of Live Chat have been designed with scalability in mind so customers don't need to change their system as they expand. Help.com Live Chat integrates with various third-party applications such as Zendesk, Slack, Salesforce, Shopify and Magento. As with most live chat applications, Help.com’s Live Chat is a cloud-deployed solution. It is priced per month and, unlike many other solutions, per...

Help.com Chat Pricing

Price is based on per simultaneous active user.

Starting price: 

$36.00 per month

Free trial: 

Available

Free version: 

Not Available

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Help.com Chat User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

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Leo

Company size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

Perfect chat platform

I recommend using this software for your company

Pros

This is a great chat platform for business. It has a great UI and the details are perfect. Great support that takes feedback seriously. This is a very good software on a big or small business.

Cons

No complaints as of the moment. Looking forward for better updates in the future.

Christine

Industry: Computer Software

Time used: Less than 12 months

4.5

Ease-of-use

out of 5
5

Customer support

out of 5
4.5

Functionality

out of 5

August 2015

A new solution to watch out for.

Pros

Although the product has only been 1 year old, as a beta tester, it was impressive to see how complete the product was. The UI is very intuitive and they have thought of all of the details that a business would need with live chat. They also listen to customers and take feedback very seriously. When we've requested a feature, we would be able to see it shortly after.

Cons

No big complaints. Just waiting for them to be able to integrate with major CRMs.

Philip

Company size: 5,001-10,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

April 2019

Help.com Live Chat is an average product

Pros

I've used Help.com Live Chat for live support through several companies - I like that it has versatile functionality and can be placed in several places on websites.

Cons

Sometimes the software doesn't work as well when I have to set it to specific parameters or times.

Desmond

Industry: Computer Software

Time used: Less than 12 months

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2015

Excellent service, clean user interface

Pros

I like how Help.com has modernized live chat from the ground up, in a way that's suited for startups. The web application is also backed with a very responsive team. Live chat is still the fastest way to answer questions and turn web visitors into customers. A cool feature is predictive text, which lets you to see what the other person is typing in real time, before they hit send. We also integrated it with Zendesk to easily see the ticket history of a customer in one place.

Cons

Nothing significant. Would like to see more integrations.

Nikki

Industry: Primary/Secondary Education

Time used: Less than 6 months

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2015

Great product, Fantastic Support!

Pros

I love the User Interface it's got a nice sleek look and is easy to navigate. The support team and higher ups are all so friendly and helpful! I never have to worry about whether or not someone from the company is going to be able to help me nor do I have to worry about the time that they'll be able to help me in.

Cons

I haven't had any negative experiences with this company or the product!

Rajesh

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2019

Connecting business and customers together

please consider my advise to be more feature full.

Pros

It connects business with customers through chat functionality ,they can directly talk with business executives and discuss solutions and requirements.

Cons

it do not work for live shopping experience. it can be more feature full and be more interactive for customers.

Showing 6 reviews