# Best Chatbot Software - 2026 Reviews & Pricing

> Find the best Chatbot Software for your organization. Compare top Chatbot Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/live-chat/chatbot-comparison

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# Best Chatbot Software of 2026

Updated June 15, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

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374 results

### Compare Products

Showing 1 - 25 of 374 products

#### Company Size

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-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

[Velaro](https://www.softwareadvice.com/crm/velaro-profile/)

Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Vel...[Read more about Velaro](https://www.softwareadvice.com/crm/velaro-profile/)

**3.9**

([9 reviews](https://www.softwareadvice.com/crm/velaro-profile/#reviews))

**1**

recommendations

Free trial

Free version

Integrations

Integrations

Google Analytics 360

NetSuite

+13 more

+12 more

+11 more

Velaro's Best Rated Features

5.0Real-time Consumer-facing Chat

See All

Velaro's Worst Rated Features

Call Center Management

See All

[Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational A...[Read more about Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

**4.7**

([590 reviews](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Wix

Google Analytics 360

+42 more

+41 more

+40 more

Tidio's Best Rated Features

5.0Customer Surveys

See All

Tidio's Worst Rated Features

Document Storage

See All

[Denser AI](https://www.softwareadvice.com/live-chat/denser-ai-profile/)

Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This...[Read more about Denser AI](https://www.softwareadvice.com/live-chat/denser-ai-profile/)

**5.0**

([31 reviews](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/))

Free trial

Free version

Denser AI's Best Rated Features

5.0Natural Language Processing

See All

Denser AI's Worst Rated Features

4.85API

See All

[Acobot](https://www.softwareadvice.com/lead-nurturing/acobot-profile/)

Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help ...[Read more about Acobot](https://www.softwareadvice.com/lead-nurturing/acobot-profile/)

**4.9**

([31 reviews](https://www.softwareadvice.com/lead-nurturing/acobot-profile/#reviews))

Free trial

Free version

[Acquire](https://www.softwareadvice.com/crm/acquire-hd-profile/)

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email...[Read more about Acquire](https://www.softwareadvice.com/crm/acquire-hd-profile/)

**5.0**

([20 reviews](https://www.softwareadvice.com/crm/acquire-hd-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Shopify

+32 more

+31 more

+30 more

Acquire's Best Rated Features

5.0Social Media Integration

See All

Acquire's Worst Rated Features

5.0Call Center Management

See All

[Amio](https://www.softwareadvice.com/live-chat/amio-profile/)

Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries. Amio's chatbot can answer any afte...[Read more about Amio](https://www.softwareadvice.com/live-chat/amio-profile/)

**4.9**

([17 reviews](https://www.softwareadvice.com/live-chat/amio-profile/#reviews))

Free trial

Free version

Integrations

Integrations

WhatsApp

Telegram

+21 more

+20 more

+19 more

Amio's Best Rated Features

5.0Pre-Configured Bot

See All

Amio's Worst Rated Features

4.40AI/Machine Learning

See All

[Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/)

Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organ...[Read more about Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/)

**4.7**

([108 reviews](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Adobe Commerce

+30 more

+29 more

+28 more

Comm100's Best Rated Features

5.0Real-time Consumer-facing Chat

See All

Comm100's Worst Rated Features

Multi-Channel Communication

See All

[Boost.AI](https://www.softwareadvice.com/live-chat/boost-ai-profile/)

boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, ...[Read more about Boost.AI](https://www.softwareadvice.com/live-chat/boost-ai-profile/)

**4.8**

([23 reviews](https://www.softwareadvice.com/live-chat/boost-ai-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Zendesk Suite

+16 more

+15 more

+14 more

Boost.AI's Best Rated Features

5.0Generative AI

See All

Boost.AI's Worst Rated Features

4.0Code-free Development

See All

[Formilla.com](https://www.softwareadvice.com/live-chat/formilla-profile/)

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combina...[Read more about Formilla.com](https://www.softwareadvice.com/live-chat/formilla-profile/)

**4.8**

([29 reviews](https://www.softwareadvice.com/live-chat/formilla-profile/#reviews))

Free trial

Free version

[Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/)

Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses be...[Read more about Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/)

**4.8**

([29 reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Clio

Square Appointments

+65 more

+64 more

+63 more

Smith.ai's Best Rated Features

5.0Natural Language Processing

See All

Smith.ai's Worst Rated Features

Workflow Management

See All

[Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/)

Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support vi...[Read more about Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/)

**4.6**

([79 reviews](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/))

Free trial

Free version

Integrations

Integrations

SurveyMonkey

Twilio

+65 more

+64 more

+63 more

Kustomer's Best Rated Features

5.0SMS Messaging

See All

Kustomer's Worst Rated Features

Sentiment Analysis

See All

[Desku](https://www.softwareadvice.com/product/371788-Desku/)

Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers adv...[Read more about Desku](https://www.softwareadvice.com/product/371788-Desku/)

**4.7**

([36 reviews](https://www.softwareadvice.com/product/371788-Desku/reviews/))

Free trial

Free version

Integrations

Integrations

WooCommerce

Shopify Plus

+6 more

+5 more

+4 more

Desku's Best Rated Features

5.0Customizable Reports

See All

Desku's Worst Rated Features

2.67Multi-Channel Communication

See All

[Moveo.AI](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/)

Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, drive...[Read more about Moveo.AI](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/)

**5.0**

([9 reviews](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#reviews))

Free trial

Free version

Integrations

Integrations

WhatsApp

Viber

+8 more

+7 more

+6 more

Moveo.AI's Best Rated Features

5.0For No-Code Development

See All

Moveo.AI's Worst Rated Features

4.75Code-free Development

See All

[RingCentral Engage Digital](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/)

RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to you...[Read more about RingCentral Engage Digital](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/)

**4.8**

([13 reviews](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Instagram

Bazaarvoice

+20 more

+19 more

+18 more

RingCentral Engage Digital's Best Rated Features

5.0Data Import/Export

See All

RingCentral Engage Digital's Worst Rated Features

Support Ticket Management

See All

[Support Board](https://www.softwareadvice.com/live-chat/support-board-profile/)

Support Board is an artificial intelligence (AI)-enabled solution that lets small to large organizations automate customer commu...[Read more about Support Board](https://www.softwareadvice.com/live-chat/support-board-profile/)

**4.9**

([10 reviews](https://www.softwareadvice.com/live-chat/support-board-profile/#reviews))

Free trial

Free version

Integrations

Integrations

WooCommerce

Messenger

+13 more

+12 more

+11 more

Support Board's Best Rated Features

5.0Transcripts/Chat History

See All

Support Board's Worst Rated Features

4.57File Sharing

See All

[Ada](https://www.softwareadvice.com/product/171805-Ada-Support/)

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across s...[Read more about Ada](https://www.softwareadvice.com/product/171805-Ada-Support/)

**4.7**

([15 reviews](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/))

Free trial

Free version

Integrations

Integrations

Zendesk Suite

Salesforce Service Cloud

+25 more

+24 more

+23 more

Ada's Best Rated Features

5.0Sentiment Analysis

See All

Ada's Worst Rated Features

Email Management

See All

[Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/)

Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visit...[Read more about Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/)

**4.6**

([148 reviews](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Zoho CRM

+28 more

+27 more

+26 more

Crisp's Best Rated Features

5.0Lead Distribution

See All

Crisp's Worst Rated Features

Lead Qualification

See All

[Pypestream](https://www.softwareadvice.com/crm/pypestream-profile/)

Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve cust...[Read more about Pypestream](https://www.softwareadvice.com/crm/pypestream-profile/)

**4.8**

([8 reviews](https://www.softwareadvice.com/crm/pypestream-profile/#reviews))

Free trial

Free version

Integrations

Integrations

BigCommerce

Coupa

+10 more

+9 more

+8 more

[Verloop](https://www.softwareadvice.com/conversational-marketing/verloop-profile/)

Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliv...[Read more about Verloop](https://www.softwareadvice.com/conversational-marketing/verloop-profile/)

**4.7**

([10 reviews](https://www.softwareadvice.com/conversational-marketing/verloop-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Shopify

Freshdesk

+7 more

+6 more

+5 more

Verloop's Best Rated Features

5.0Chatbot

See All

Verloop's Worst Rated Features

4.0Transcripts/Chat History

See All

[Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/)

Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI age...[Read more about Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/)

**4.6**

([43 reviews](https://www.softwareadvice.com/crm/kommunicate-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Shopify

BigCommerce

+20 more

+19 more

+18 more

Kommunicate's Best Rated Features

5.0Email Management

See All

Kommunicate's Worst Rated Features

4.33Knowledge Base Management

See All

[BotPenguin](https://www.softwareadvice.com/product/463719-BotPenguin/)

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instag...[Read more about BotPenguin](https://www.softwareadvice.com/product/463719-BotPenguin/)

**4.8**

([6 reviews](https://www.softwareadvice.com/product/463719-BotPenguin/#reviews))

Free trial

Free version

Integrations

Integrations

Capsule

GitBook

+59 more

+58 more

+57 more

BotPenguin's Best Rated Features

5.0Code-free Development

See All

BotPenguin's Worst Rated Features

1.0Customizable Branding

See All

[Automatic Chat](https://www.softwareadvice.com/artificial-intelligence/automatic-chat-profile/)

Automatic Chat is an advanced and cost-effective custom AI chatbot platform. Leveraging the unparalleled capabilities of GPT-4, ...[Read more about Automatic Chat](https://www.softwareadvice.com/artificial-intelligence/automatic-chat-profile/)

**5.0**

([2 reviews](https://www.softwareadvice.com/artificial-intelligence/automatic-chat-profile/#reviews))

Free trial

Free version

Automatic Chat's Best Rated Features

5.0Language Detection

See All

Automatic Chat's Worst Rated Features

5.0Chatbot

See All

[Chatsi](https://www.softwareadvice.com/product/521856-Chatsi/)

Chatsi is an AI-enabled virtual sales assistant designed for Shopify stores that aims to bridge the gap between in-store sales e...[Read more about Chatsi](https://www.softwareadvice.com/product/521856-Chatsi/)

**5.0**

([2 reviews](https://www.softwareadvice.com/product/521856-Chatsi/#reviews))

Free trial

Free version

Integrations

Integrations

WooCommerce

Shopify Plus

+7 more

+6 more

+5 more

Chatsi's Best Rated Features

5.0Reporting/Analytics

See All

Chatsi's Worst Rated Features

5.0Third-Party Integrations

See All

[Cresta](https://www.softwareadvice.com/quality-assurance/cresta-profile/)

Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial intelligence-...[Read more about Cresta](https://www.softwareadvice.com/quality-assurance/cresta-profile/)

**5.0**

([2 reviews](https://www.softwareadvice.com/quality-assurance/cresta-profile/#reviews))

Free trial

Free version

Integrations

Integrations

TeamSupport

Twilio

+30 more

+29 more

+28 more

Cresta's Best Rated Features

5.0Reporting & Statistics

See All

Cresta's Worst Rated Features

5.0Call Recording

See All

[FirstLanguage](https://www.softwareadvice.com/live-chat/firstlanguage-profile/)

FirstLanguage API is a cloud-based API service. It enables developers to build NLP-based applications. FirstLanguage enables no...[Read more about FirstLanguage](https://www.softwareadvice.com/live-chat/firstlanguage-profile/)

**5.0**

([2 reviews](https://www.softwareadvice.com/live-chat/firstlanguage-profile/#reviews))

Free trial

Free version

FirstLanguage's Best Rated Features

5.0Text Analysis

See All

FirstLanguage's Worst Rated Features

4.0Topic Classification

See All

1

[2](https://www.softwareadvice.com/live-chat/chatbot-comparison/?page=2)[3](https://www.softwareadvice.com/live-chat/chatbot-comparison/?page=3)[4](https://www.softwareadvice.com/live-chat/chatbot-comparison/?page=4)[5](https://www.softwareadvice.com/live-chat/chatbot-comparison/?page=5)

...

[15](https://www.softwareadvice.com/live-chat/chatbot-comparison/?page=15)

## Popular Comparisons

[

ChatGPT vs Writesonic

](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/writesonic/)[

Tidio vs LiveAgent

](https://www.softwareadvice.com/crm/liveagent-profile/vs/tidio-chat/)[

Crisp vs Drift

](https://www.softwareadvice.com/help-desk/crisp-profile/vs/drift/)

## Your Guide to Top Chatbot Software, July 2025

Software Advice uses reviews from real software users to highlight the top-rated Chatbot products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Alana](https://www.softwareadvice.com/live-chat/alana-ai-profile/)
-   [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)
-   [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/)
-   [Drift](https://www.softwareadvice.com/live-chat/drift-profile/)
-   [Intercom](https://www.softwareadvice.com/crm/intercom-profile/)
-   [Kenyt AI Agents](https://www.softwareadvice.com/crm/kenyt-ai-profile/)
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)
-   [Sobot](https://www.softwareadvice.com/product/524506-Sobot/)
-   [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)
-   [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

As technology advances, businesses find more effective ways to engage and interact with customers. Live chat software is a telling example that improves upon email interactions and helps businesses offer instant responses to customer queries.

However, the biggest limitation of live chat platforms is that they require a substantial workforce to address all incoming customer inquiries in a timely manner. And replying to similar queries repeatedly is a low-productive task at best that can easily get frustrating for customer service executives.

Chatbot software can solve these challenges. It can serve as the bridge between providing optimal customer service and saving customer service executives' bandwidth for more discerning tasks.

In this buyers guide, we’ll look at what exactly a chatbot solution is, what are its common features, and other factors to keep in mind when buying one.

Here’s what we’ll cover:

-   [What is chatbot software?](#Whatischatbotsoftware)
    
-   [Common features of chatbot software](#Commonfeaturesofchatbotsoftware)
    
-   [What type of buyer are you?](#Whattypeofbuyerareyou)
    
-   [Key considerations](#Keyconsiderations)
    

## What is chatbot software?

Chatbot software is a computer program with conversational interface that allows it to hold conversations with human users via textual (and auditory in some advanced cases) methods. Typically, these programs can be set up as widgets on websites, messaging platforms, social media sites, and mobile apps.

Based on their complexity, chatbot software can be basic tools that offer responses based on pre-built scripts or more advanced solutions such as virtual assistants that perform transactions on the behalf of human users.

_Chatbot builder in Landbot.io (_[Source](https://www.softwareadvice.com/crm/landbot-profile/)_)_

## Common features of chatbot software

Chatbot software allows users to easily create chatbots, set them up on the web or mobile apps, and derive customer insights. Let’s look at some of the common features of the tool.

**Chatbot builder**

Create scripted responses and actions for the chatbot to execute during a conversation with human users. Build responses using visual elements such as cards, carousels, checkboxes, and multiple-choice answers.

**Templates**

Use premade chatbot templates for different industry verticals and use cases such as lead generation, customer service, ecommerce, and HR recruitment.

**Training**

Improve the performance of the chatbot by applying machine learning and natural language processing (NLP) to analyze conversations.

**Chat widget**

Add a chat widget to your website by copying and pasting automatically generated code.

**Integration**

Embed the chatbot on various social channels and messaging platforms, such as Slack or Facebook Messenger, using built-in integrations or via APIs.

**Analytics**

Gain business insights by viewing and analyzing reports on the average number of chats, popular conversations topics, peak hours, etc.

## What type of buyer are you?

The buyer groups for chatbot software are largely based on their IT budget and business needs. Let's look at the chief concerns of these two buyer groups:

-   **Large businesses:** These buyers typically have substantial budget and in-house IT expertise, which allows them to invest in building chatbots with extensive functionalities, such as NLP capabilities. These buyers can explore chatbot development frameworks such as Facebook's Wit.ai and Microsoft Bot Framework to build their own chatbots.
    
-   **Small and midsize businesses:** These buyers typically lack deep in-house IT expertise and sizeable budget. As a result, they should begin with the services of cloud-based chatbot software vendors that help users create chatbots using drag-and-drop interfaces without any coding. Using cloud-based chatbot solutions that come with monthly/annual subscription fees is also a low-risk way for SMBs to explore chatbots.
    

## Key considerations

Before buying chatbot software, there are a couple of considerations to keep in mind.

-   **Security concerns:** The majority of chatbot solutions on the market are cloud-based instead of on-premise. As a result, data security and privacy can be a concern, especially for businesses that work in highly-regulated industries such as finance and healthcare. Moreover, with new privacy regulations such as GDPR, businesses should thoroughly investigate cloud-based chatbot vendors on their privacy and data protection measures.
    
-   **Capability concerns:** Chatbot solutions vary greatly when it comes to capabilities. There are basic chatbot solutions, known as scripted chatbots, that are easy to create, come at a low cost, but can only offer pre-programmed answers. On the other end are contextual chatbots with NLP capabilities, which can not only understand nuanced language but can also execute tasks on the behalf of users. However, businesses that want such capabilities in their chatbots need to have the right IT team with specialized domain knowledge.
    

_Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication._

### Related Chatbot Software

-   [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/)
-   [Natural Language Processing (NLP) Software](https://www.softwareadvice.com/nlp/)