--- title: "Best Chatbot Software - 2026 Reviews & Pricing" description: "Find the best Chatbot Software for your organization. Compare top Chatbot Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/live-chat/chatbot-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Chatbot Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Chatbot Software of 2026 Updated October 29, 2026 ## Chatbot FAQs Software Advice advisors had 17 conversations with buyers about Chatbot software between January 2025 and June 2026. These are the questions that came up most. - How do I choose the right Chatbot software for my business? Advisor-call conversations show that choosing the right chatbot software means matching the system's conversation abilities, like AI-powered text and voice responses, to the business’s needs for customer support or lead engagement. Buyers frequently mention the need to integrate with current tools, customize replies, and confirm that pricing fits their budget, which often lands around $50 to $55 per user per month. Teams also check whether the platform can scale as the business grows and support multiple communication channels, while deployment type (cloud or on-premise) is usually decided based on what fits best with their environment. - What is the best Chatbot software for a small to mid-size business? There is no single chatbot software that fits every small or midsize business, but when speaking with our advisors, buyers most often look for software that uses artificial intelligence for conversational support by text or voice. Buyers mention wanting easy setup, the ability to customize responses, and integration with their existing tools. Many also ask about plans that can scale as the business grows and offer support for multiple communication channels. Answer based on 10 advisor calls - What should businesses watch out for when choosing Chatbot software? According to our advisors, buyers looking at chatbot software are most often small businesses, and they should confirm that the tool fits both their current needs and growth plans. Deployment type questions are common, but evidence does not show a clear preference for cloud-based or on-premise solutions, so teams should pay close attention to what works best for their environment. Answer based on 12 advisor calls - What should I look for when comparing Chatbot software options? When comparing chatbot software options, during advisor calls, buyers consistently focus on finding an AI-based platform that can conduct conversations through text or voice. Buyers also check that the system supports both auditory and written communication to fit different user needs. Answer based on 12 advisor calls - How does Chatbot software handle its core workflows and key processes? Chatbot software uses artificial intelligence to carry on conversations with people through text or voice. A common theme in these conversations is buyers asking about how the chatbot can understand questions and provide relevant replies, either by text chat or speaking. Buyers also frequently mention wanting the chatbot to handle basic customer questions automatically, without needing a human involved. Answer based on 12 advisor calls - How much does Chatbot software cost? Most chatbot software is priced per user per month, with in advisor calls a median price of $50 and a typical range between $50 and $55 per user. Teams often ask about costs when comparing tools, and budget is a frequent factor in decision-making. Answer based on 9 advisor calls - What features should Chatbot software include? Buyers our advisors talk to often want chatbot software that can hold conversations with users either through text or voice. Across advisor calls, a common priority is for the system to understand questions and respond automatically, sometimes using artificial intelligence (AI) to make interactions feel more natural. Answer based on 12 advisor calls - What is Chatbot software and what does it do? Chatbot software gives automated replies to questions from customers, leads, or other users through chat or voice. In advisor calls, buyers we've talked to describe using these tools to handle common questions, offer support, and keep conversations going without a live agent present. Answer based on 12 advisor calls On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Frequently Asked Questions 5. Related Software Filter products 824 results ### Compare Products Showing 1 - 25 of 824 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Performance Metrics: 5/5 - Online Voice Transmission: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [HelpCrunch](/crm/helpcrunch-profile/) - Overall rating: 4.8/5 - Reviews: 195 - Starting price: $15.00/month - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is [Read more](/crm/helpcrunch-profile/) #### Features ##### Best rated features - Real-Time Monitoring: 5/5 - Surveys & Feedback: 5/5 - Customer Database: 5/5 - Catalog Management: 5/5 ##### Worst rated features - Canned Responses: 3/5 - Third-Party Integrations: 3/5 - Call Center Management: 4/5 - Social Media Integration: 4/5 [See all features](/crm/helpcrunch-profile/#key-features) #### Pricing ##### Basic - Price: $15.00/month - Total pricing depends on the number of team members and emails. ##### Pro - Price: $25.00/month - Total pricing depends on the number of team members and emails. ##### Enterprise - Price: Custom - Pricing available upon request - Contact for pricing details [See full pricing details](/crm/helpcrunch-profile/#pricing-and-plans) --- ### [Tidio](/live-chat/tidio-chat-profile/) - Overall rating: 4.7/5 - Reviews: 590 - Starting price: $0.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across [Read more](/live-chat/tidio-chat-profile/) ##### What users love - Versatile live chat experience - Efficient customer service automation - Broad platform integration options ##### To take in mind - Expensive for small businesses #### Features ##### Best rated features - Customer Surveys: 5/5 - Activity Tracking: 5/5 - Help Desk Management: 5/5 - Interactive Content: 5/5 [See all features](/live-chat/tidio-chat-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - For solo entrepreneurs. Free forever. No credit card required. ##### Starter - Price: $24.17/month - Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ##### Growth - Price: $49.17/month - Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](/live-chat/tidio-chat-profile/#pricing-and-plans) --- ### [Smith.ai](/marketing/smith-ai-profile/) - Overall rating: 4.9/5 - Reviews: 49 - Starting price: $0.00/month - Free trial: Not available - Free demo: Not available #### Overview Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without [Read more](/marketing/smith-ai-profile/) #### Features ##### Best rated features - On-Demand Communications: 5/5 - Live Chat: 5/5 - Workflow Management: 5/5 - Performance Metrics: 5/5 [See all features](/marketing/smith-ai-profile/#key-features) --- ### [Denser Search and Chat](/live-chat/denser-ai-profile/) - Overall rating: 5.0/5 - Reviews: 31 - Starting price: $19.00/month - Free trial: Available - Free demo: Not available #### Overview Denser Search and Chat is an AI chatbot and search platform that helps small to midsize businesses across e-commerce, healthcare, legal, and customer support industries manage [Read more](/live-chat/denser-ai-profile/) #### Features ##### Best rated features - Natural Language Processing: 5/5 - Lead Capture: 5/5 - AI/Machine Learning: 5/5 - Chatbot: 5.0/5 [See all features](/live-chat/denser-ai-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - $19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage ##### Standard - Price: $89.00/month - $89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G [See full pricing details](/live-chat/denser-ai-profile/#pricing-and-plans) --- ### [Acobot](/lead-nurturing/acobot-profile/) - Overall rating: 4.9/5 - Reviews: 31 - Starting price: $9.00/month - Free trial: Available - Free demo: Not available #### Overview Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers [Read more](/lead-nurturing/acobot-profile/) #### Pricing ##### Acobot - Price: $9.00/month - You can avail a 15-day free trial. [See full pricing details](/lead-nurturing/acobot-profile/#pricing-and-plans) --- ### [Acquire](/crm/acquire-hd-profile/) - Overall rating: 5.0/5 - Reviews: 20 - Free trial: Not available - Free demo: Not available #### Overview Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen [Read more](/crm/acquire-hd-profile/) #### Features ##### Best rated features - Social Media Integration: 5/5 - Customizable Branding: 5/5 - Mobile Access: 5/5 - Real-Time Chat: 5/5 [See all features](/crm/acquire-hd-profile/#key-features) --- ### [Comm100](/live-chat/comm100-profile/) - Overall rating: 4.7/5 - Reviews: 108 - Starting price: $31.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Comm100 is an omnichannel customer engagement platform that helps small to enterprise-level businesses in education, financial services, government, healthcare, e-commerce, and [Read more](/live-chat/comm100-profile/) #### Features ##### Best rated features - Real-time Consumer-facing Chat: 5/5 - Live Chat: 5/5 - Code-free Development: 5/5 - Chat/Messaging: 5/5 ##### Worst rated features - Proactive Chat: 2/5 - Autoresponders: 2/5 [See all features](/live-chat/comm100-profile/#key-features) #### Pricing ##### Live Chat Startup - Price: $31.00/month - You can start a free trial. ##### Live Chat Plus - Price: $55.00/month - You can start a free trial. ##### Live Chat Ultra - Price: Custom - Pricing available upon request - Book a demo and get direct pricing for your unique requirements [See full pricing details](/live-chat/comm100-profile/#pricing-and-plans) --- ### [Amio](/live-chat/amio-profile/) - Overall rating: 4.9/5 - Reviews: 17 - Starting price: $150.00/month - Free trial: Available - Free demo: Not available #### Overview Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries. Amio's chatbot can answer any after-sales query but it can also help with purchasing [Read more](/live-chat/amio-profile/) #### Features ##### Best rated features - Performance Metrics: 5/5 - Pre-Configured Bot: 5/5 - Customizable Branding: 5/5 - For Sales/Marketing: 5/5 [See all features](/live-chat/amio-profile/#key-features) #### Pricing ##### Chatbot Starter - Price: $150.00/month - 400 automated chats. Additional 400 messages for $100. ##### AI Expert - Price: $350.00 - 1.000 automated messages Additional 1.000 messages for $150. [See full pricing details](/live-chat/amio-profile/#pricing-and-plans) --- ### [Boost.AI](/live-chat/boost-ai-profile/) - Overall rating: 4.8/5 - Reviews: 23 - Starting price: $50,000.00/year - Free trial: Available - Free demo: Not available #### Overview boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, [Read more](/live-chat/boost-ai-profile/) #### Features ##### Best rated features - Generative AI: 5/5 - Live Chat: 5/5 - Lead Capture: 5/5 - Chatbot: 5/5 ##### Worst rated features - Code-free Development: 4/5 - Personalization and Recommendation: 4/5 [See all features](/live-chat/boost-ai-profile/#key-features) #### Pricing ##### Basic - Price: $50,000.00/year [See full pricing details](/live-chat/boost-ai-profile/#pricing-and-plans) --- ### [Formilla.com](/live-chat/formilla-profile/) - Overall rating: 4.8/5 - Reviews: 29 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in [Read more](/live-chat/formilla-profile/) #### Pricing ##### Free - Price: $0.00/month - Forever free plan for small businesses that needs 1 chat agent and up to 30 chats per month. ##### Premium - Price: $24.99/month - Offers a 15-day free trial and requires no credit card. Custom bots and A.I. chat bots are available ##### Professional - Price: $49.99/month - Offers a 15-day free trial and requires no credit card. Custom bots and A.I. chat bots are available [See full pricing details](/live-chat/formilla-profile/#pricing-and-plans) --- ### [Activechat](/live-chat/visual-chatbot-builder-profile/) - Overall rating: 4.7/5 - Reviews: 65 - Starting price: $9.00/month - Free trial: Available - Free demo: Not available #### Overview ActiveChat visual chatbot platform that enables businesses in customer service, call centers and eCommerce industry to design and deploy artificial intelligence (AI)-enabled chat [Read more](/live-chat/visual-chatbot-builder-profile/) #### Features ##### Best rated features - Sentiment Analysis: 5/5 - AI/Machine Learning: 5/5 - Natural Language Processing: 5/5 - Intent Recognition: 5/5 [See all features](/live-chat/visual-chatbot-builder-profile/#key-features) #### Pricing ##### Basic - Price: $9.00/month [See full pricing details](/live-chat/visual-chatbot-builder-profile/#pricing-and-plans) --- ### [Kustomer](/customer-experience/kustomer-profile/) - Overall rating: 4.7/5 - Reviews: 80 - Starting price: $89.00/month - Free trial: Not available - Free demo: Not available #### Overview Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment [Read more](/customer-experience/kustomer-profile/) #### Features ##### Best rated features - SMS Messaging: 5/5 - Chat/Messaging: 5/5 - Activity Tracking: 5/5 - Inbox Management: 5/5 ##### Worst rated features - Knowledge Base Management: 3.5/5 [See all features](/customer-experience/kustomer-profile/#key-features) --- ### [Desku](/product/371788-Desku/) - Overall rating: 4.7/5 - Reviews: 36 - Starting price: $19.00/month - Free trial: Available - Free demo: Not available #### Overview Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and [Read more](/product/371788-Desku/) #### Features ##### Best rated features - Customizable Reports: 5/5 - Support Ticket Management: 4.7/5 - Ticket Management: 4.6/5 - Self Service Portal: 4.6/5 ##### Worst rated features - Multi-Channel Communication: 2.7/5 - CRM: 3.8/5 - API: 4/5 [See all features](/product/371788-Desku/#key-features) #### Pricing ##### Startup - Price: $19.00/month - Perfect For Small Team Np Credit/Debit Card Required ##### Team - Price: $39.00/month - Perfect For Small Team Np Credit/Debit Card Required ##### Business - Price: $49.00/month - Perfect For Businesses Np Credit/Debit Card Required [See full pricing details](/product/371788-Desku/#pricing-and-plans) --- ### [Moveo.AI](/customer-communications-mngt/moveo-ai-profile/) - Overall rating: 5/5 - Reviews: 9 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language [Read more](/customer-communications-mngt/moveo-ai-profile/) #### Features ##### Best rated features - For No-Code Development: 5/5 - Natural Language Processing: 5/5 - Feedback Management: 5/5 - Multi-Channel Communication: 5/5 [See all features](/customer-communications-mngt/moveo-ai-profile/#key-features) #### Pricing ##### Free Trial - Price: $0.00/month [See full pricing details](/customer-communications-mngt/moveo-ai-profile/#pricing-and-plans) --- ### [Crisp](/help-desk/crisp-profile/) - Overall rating: 4.6/5 - Reviews: 148 - Starting price: $0.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and [Read more](/help-desk/crisp-profile/) #### Features ##### Best rated features - Lead Distribution: 5/5 - Interaction Tracking: 5/5 - CRM: 5/5 - Automated Routing: 5/5 [See all features](/help-desk/crisp-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This is a free plan. ##### Mini - Price: $45.00/month - The plan includes 4 seats, 5000 user profiles and offers a 14-day free trial. ##### Essentials - Price: $95.00/month - The plan includes 10 seats, 50 000 user profiles and offers a 14-day free trial. [See full pricing details](/help-desk/crisp-profile/#pricing-and-plans) --- ### [Support Board](/live-chat/support-board-profile/) - Overall rating: 4.9/5 - Reviews: 10 - Starting price: $5.00/month - Free trial: Available - Free demo: Not available #### Overview Support Board is an artificial intelligence (AI)-enabled solution that lets small to large organizations automate customer communication processes on business websites using [Read more](/live-chat/support-board-profile/) #### Features ##### Best rated features - Transcripts/Chat History: 5/5 - Canned Responses: 5/5 - Offline Form: 5/5 - Proactive Chat: 5/5 [See all features](/live-chat/support-board-profile/#key-features) #### Pricing ##### PHP version - Price: $59.00one time - On-promise, self-hosted version Source code access Lifetime license Lifetime updates ##### WP version - Price: $59.00one time - On-promise, self-hosted version Source code access Lifetime license Lifetime updates ##### 5000 messages - Price: $5.00/month - 5000 messages a month 2 agents 1000000 characters to train the chatbot [See full pricing details](/live-chat/support-board-profile/#pricing-and-plans) --- ### [Kommunicate](/crm/kommunicate-profile/) - Overall rating: 4.6/5 - Reviews: 44 - Starting price: $40.00/month - Free trial: Available - Free demo: Not available #### Overview Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI agents, live chat, a shared inbox, and omnichannel [Read more](/crm/kommunicate-profile/) #### Features ##### Best rated features - Email Management: 5/5 - Support Ticket Management: 5/5 - Multi-Channel Communication: 5/5 - Geotargeting: 5/5 [See all features](/crm/kommunicate-profile/#key-features) #### Pricing ##### Starter - Price: $40.00/month - For startups and teams introducing trusted automation ##### Professional - Price: $200.00/month - For growing teams ready to scale automation with control ##### Enterprise - Price: Custom - Pricing available upon request - For enterprises with customized needs [See full pricing details](/crm/kommunicate-profile/#pricing-and-plans) --- ### [RingCentral Engage Digital](/customer-experience/ringcentral-engage-digital-profile/) - Overall rating: 4.8/5 - Reviews: 13 - Starting price: $1.00/year - Free trial: Not available - Free demo: Not available #### Overview RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and [Read more](/customer-experience/ringcentral-engage-digital-profile/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Customizable Forms: 5/5 - Lead Management: 5/5 - Feedback Management: 5/5 ##### Worst rated features - Customer Database: 2.7/5 - Alerts/Escalation: 3/5 - Knowledge Management: 4/5 [See all features](/customer-experience/ringcentral-engage-digital-profile/#key-features) --- ### [Blazeo](/live-chat/apexchat-profile/) - Overall rating: 4.8/5 - Reviews: 14 - Starting price: $49.00/month - Free trial: Not available - Free demo: Not available #### Overview We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. [Read more](/live-chat/apexchat-profile/) #### Features ##### Best rated features - Customizable Branding: 5/5 - Reporting/Analytics: 5/5 - Transcripts/Chat History: 5/5 - Mobile Access: 5/5 [See all features](/live-chat/apexchat-profile/#key-features) --- ### [Instabot](/conversational-marketing/instabot-profile/) - Overall rating: 5/5 - Reviews: 6 - Starting price: $49.00/month - Free trial: Available - Free demo: Not available #### Overview Instabot is a chatbot that uses natural language processing and other AI to understand users. It can answer questions, capture contacts, and book meetings instantly, using natural [Read more](/conversational-marketing/instabot-profile/) #### Features ##### Best rated features - Intent Recognition: 5/5 - Live Chat: 5/5 - Chatbot: 5/5 - Natural Language Processing: 5/5 [See all features](/conversational-marketing/instabot-profile/#key-features) #### Pricing ##### Basic - Price: $49.00/month [See full pricing details](/conversational-marketing/instabot-profile/#pricing-and-plans) --- ### [Ada](/product/171805-Ada-Support/) - Overall rating: 4.7/5 - Reviews: 15 - Starting price: $60,000.00/year - Free trial: Not available - Free demo: Not available #### Overview Ada is an AI-powered customer experience platform built for enterprise companies in financial services, travel, SaaS, ecommerce, retail, health insurance, insurance, and gaming [Read more](/product/171805-Ada-Support/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Drag & Drop: 5/5 - Visual Analytics: 5/5 - Sentiment Analysis: 5/5 [See all features](/product/171805-Ada-Support/#key-features) --- ### [LiveHelpNow](/crm/livehelpnow-crm-profile/) - Overall rating: 4.6/5 - Reviews: 72 - Starting price: $21.00/month - Free trial: Available - Free demo: Not available #### Overview LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your [Read more](/crm/livehelpnow-crm-profile/) #### Features ##### Best rated features - Customer Database: 5/5 - Knowledge Base Management: 5/5 - Geotargeting: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Ticket Management: 4/5 - Email Management: 4/5 [See all features](/crm/livehelpnow-crm-profile/#key-features) #### Pricing ##### Basic - Price: $21.00/month - The pricing is module-based. You need to select the required modules for a personalized pricing. [See full pricing details](/crm/livehelpnow-crm-profile/#pricing-and-plans) --- ### [Inbenta](/crm/inbenta-profile/) - Overall rating: 4.7/5 - Reviews: 13 - Starting price: $4,000.00 - Free trial: Available - Free demo: Not available #### Overview Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powerful NLP technology, the platform is able to understand human [Read more](/crm/inbenta-profile/) #### Features ##### Best rated features - Access Controls/Permissions: 5/5 - Support Ticket Management: 5/5 - Speech Recognition: 5/5 - Third-Party Integrations: 5/5 ##### Worst rated features - File Sharing: 4/5 - Real-time Consumer-facing Chat: 4/5 [See all features](/crm/inbenta-profile/#key-features) #### Pricing ##### Basic - Price: $4,000.00 [See full pricing details](/crm/inbenta-profile/#pricing-and-plans) --- ### [Pypestream](/crm/pypestream-profile/) - Overall rating: 4.8/5 - Reviews: 8 - Starting price: $5,000.00/month - Free trial: Not available - Free demo: Not available #### Overview Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in [Read more](/crm/pypestream-profile/) --- 1 [2](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=5) ... [33](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=33) ## Popular Comparisons [ Brevo vs Pipedrive ](https://www.softwareadvice.com/scheduling/brevo-profile/vs/pipedrive/)[ ChatGPT vs Writesonic ](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/writesonic/)[ LiveChat vs LiveAgent ](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[ Tidio vs Fin ](https://www.softwareadvice.com/compare/157633-tidio-chat/vs/530033-Fin/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ Notion vs Celoxis ](https://www.softwareadvice.com/project-management/celoxis-profile/vs/notion/) ## Your Guide to Top Chatbot Software, July 2025 Software Advice uses reviews from real software users to highlight the top-rated Chatbot products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Alana](https://www.softwareadvice.com/live-chat/alana-ai-profile/) - [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) - [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) - [Drift](https://www.softwareadvice.com/live-chat/drift-profile/) - [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) - [Kenyt AI Agents](https://www.softwareadvice.com/crm/kenyt-ai-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Sobot](https://www.softwareadvice.com/product/524506-Sobot/) - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) - [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. As technology advances, businesses find more effective ways to engage and interact with customers. Live chat software is a telling example that improves upon email interactions and helps businesses offer instant responses to customer queries. However, the biggest limitation of live chat platforms is that they require a substantial workforce to address all incoming customer inquiries in a timely manner. And replying to similar queries repeatedly is a low-productive task at best that can easily get frustrating for customer service executives. Chatbot software can solve these challenges. It can serve as the bridge between providing optimal customer service and saving customer service executives' bandwidth for more discerning tasks. In this buyers guide, we’ll look at what exactly a chatbot solution is, what are its common features, and other factors to keep in mind when buying one. Here’s what we’ll cover: - [What is chatbot software?](#Whatischatbotsoftware) - [Common features of chatbot software](#Commonfeaturesofchatbotsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Key considerations](#Keyconsiderations) ## What is chatbot software? Chatbot software is a computer program with conversational interface that allows it to hold conversations with human users via textual (and auditory in some advanced cases) methods. Typically, these programs can be set up as widgets on websites, messaging platforms, social media sites, and mobile apps. Based on their complexity, chatbot software can be basic tools that offer responses based on pre-built scripts or more advanced solutions such as virtual assistants that perform transactions on the behalf of human users. _Chatbot builder in Landbot.io (_[Source](https://www.softwareadvice.com/crm/landbot-profile/)_)_ ## Common features of chatbot software Chatbot software allows users to easily create chatbots, set them up on the web or mobile apps, and derive customer insights. Let’s look at some of the common features of the tool. | Feature | Description | | --- | --- | | Chatbot builder | Create scripted responses and actions for the chatbot to execute during a conversation with human users. Build responses using visual elements such as cards, carousels, checkboxes, and multiple-choice answers. | | Templates | Use premade chatbot templates for different industry verticals and use cases such as lead generation, customer service, ecommerce, and HR recruitment. | | Training | Improve the performance of the chatbot by applying machine learning and natural language processing (NLP) to analyze conversations. | | Chat widget | Add a chat widget to your website by copying and pasting automatically generated code. | | Integration | Embed the chatbot on various social channels and messaging platforms, such as Slack or Facebook Messenger, using built-in integrations or via APIs. | | Analytics | Gain business insights by viewing and analyzing reports on the average number of chats, popular conversations topics, peak hours, etc. | --- ## What type of buyer are you? The buyer groups for chatbot software are largely based on their IT budget and business needs. Let's look at the chief concerns of these two buyer groups: - **Large businesses:** These buyers typically have substantial budget and in-house IT expertise, which allows them to invest in building chatbots with extensive functionalities, such as NLP capabilities. These buyers can explore chatbot development frameworks such as Facebook's Wit.ai and Microsoft Bot Framework to build their own chatbots. - **Small and midsize businesses:** These buyers typically lack deep in-house IT expertise and sizeable budget. As a result, they should begin with the services of cloud-based chatbot software vendors that help users create chatbots using drag-and-drop interfaces without any coding. Using cloud-based chatbot solutions that come with monthly/annual subscription fees is also a low-risk way for SMBs to explore chatbots. ## Key considerations Before buying chatbot software, there are a couple of considerations to keep in mind. - **Security concerns:** The majority of chatbot solutions on the market are cloud-based instead of on-premise. As a result, data security and privacy can be a concern, especially for businesses that work in highly-regulated industries such as finance and healthcare. Moreover, with new privacy regulations such as GDPR, businesses should thoroughly investigate cloud-based chatbot vendors on their privacy and data protection measures. - **Capability concerns:** Chatbot solutions vary greatly when it comes to capabilities. There are basic chatbot solutions, known as scripted chatbots, that are easy to create, come at a low cost, but can only offer pre-programmed answers. On the other end are contextual chatbots with NLP capabilities, which can not only understand nuanced language but can also execute tasks on the behalf of users. However, businesses that want such capabilities in their chatbots need to have the right IT team with specialized domain knowledge. _Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication._ ### Related Chatbot Software - [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.com/nlp/)