Finding software can be overwhelming. Chatbot software is a tool that can help various industries in offering better customer service and improve knowledge sharing among employees.

Showing 1-20 of 42 products

Velaro

Velaro is a SaaS engagement solution designed for sales, marketing and customer care teams sizes up to Enterprise organizations designed to facilitate personalized customer journey interactions. Key features include live chat, contextual,... Read more

Price:

Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Learn More

SnapEngage Live Chat

SnapEngage is a HIPAA compliant live chat solution that caters to businesses across various industry verticals such as travel, hospitality, real estate, health care, insurance, education and more. Key features include SMS-to-chat,... Read more

Price:

Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Comm100

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Learn More

LiveHelpNow

LiveHelpNow multi channel help desk/call center software facilitates real-time customer service communications via the following channels: Live chat, Chat Bot, SMS/Text, Email, Facebook, VoIP(Phone) as well as provides ability to... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Learn More

LiveEngage

LivePerson offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Acquire

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to redefine... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

HappyFox

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy,... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Verloop.io

Verloop.io is a customer support automation platform that helps brands deliver delightful customer support experiences. Verloop.io provides instant, real-time support across various channels (Website, Apps, Facebook, Email, WhatsApp,... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Ellie

Utilizing deep learning and intelligent UI technology, Ellie is a voice-enabled virtual assistant that helps businesses across the BGFI, Telecom, FMCG/Retail industries with employee engagement, cost reduction, and lead gen by automating... Read more

Price:

Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Drift

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access,... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Smith.ai

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Yellow Messenger

Trusted by over 100 enterprises, Yellow Messenger is a conversational AI platform that utilizes cognitive engagement technology to help businesses implement human-like chatbots across voice and text communication channels. With end-to-end... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Learn More

Heyday

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... Read more

Price:

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

QuickBlox

QuickBlox provides a set of tools that help to build a brand-new chatting application or to integrate the chatting functionality to the existing software system. The solution will work for the product from any business area - healthcare,... Read more

Price:

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

TABLE

TABLE is an all-in-one customer experience management (CXM) solution that empowers organizations to manage all customer interactions in one single messenger interface. TABLE enhances customer experiences through the use of integrated... Read more

Price:

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

ExecVision

ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics. Firms can use the artificial-intelligence... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Rocket.Chat

Rocket.Chat is a collaboration solution that helps businesses establish communication through live chat, audio/video conferencing, screen sharing and more. It comes with a real-time message translation tool, which allows users to communicate... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Learn More

Zoho SalesIQ

Zoho SalesIQ is a cloud-based live chat solution that helps businesses manage processes for monitoring website traffic in real-time through lead scoring and interactive email campaigns. Key features include canned responses, geo-targeting,... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Freshchat

Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automated lead generation... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

True Lark

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7 coverage,... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Learn More

Buyers guide

As technology advances, businesses find more effective ways to engage and interact with customers. Live chat software is a telling example that improves upon email interactions and helps businesses offer instant responses to customer queries.

However, the biggest limitation of live chat platforms is that they require a substantial workforce to address all incoming customer inquiries in a timely manner. And replying to similar queries repeatedly is a low-productive task at best that can easily get frustrating for customer service executives.

Chatbot software can solve these challenges. It can serve as the bridge between providing optimal customer service and saving customer service executives' bandwidth for more discerning tasks.

In this buyers guide, we’ll look at what exactly a chatbot solution is, what are its common features, and other factors to keep in mind when buying one.

Here’s what we’ll cover:

What is chatbot software?

Chatbot software is a computer program with conversational interface that allows it to hold conversations with human users via textual (and auditory in some advanced cases) methods. Typically, these programs can be set up as widgets on websites, messaging platforms, social media sites, and mobile apps.

Based on their complexity, chatbot software can be basic tools that offer responses based on pre-built scripts or more advanced solutions such as virtual assistants that perform transactions on the behalf of human users.

Defining vehicle and mobile workforce rules in High Point GPS software

Chatbot builder in Landbot.io (Source)

Common features of chatbot software

Chatbot software allows users to easily create chatbots, set them up on the web or mobile apps, and derive customer insights. Let’s look at some of the common features of the tool.

Chatbot builder Create scripted responses and actions for the chatbot to execute during a conversation with human users. Build responses using visual elements such as cards, carousels, checkboxes, and multiple-choice answers.
Templates Use premade chatbot templates for different industry verticals and use cases such as lead generation, customer service, ecommerce, and HR recruitment.
Training Improve the performance of the chatbot by applying machine learning and natural language processing (NLP) to analyze conversations.
Chat widget Add a chat widget to your website by copying and pasting automatically generated code.
Integration Embed the chatbot on various social channels and messaging platforms, such as Slack or Facebook Messenger, using built-in integrations or via APIs.
Analytics Gain business insights by viewing and analyzing reports on the average number of chats, popular conversations topics, peak hours, etc.

What type of buyer are you?

The buyer groups for chatbot software are largely based on their IT budget and business needs. Let's look at the chief concerns of these two buyer groups:

  • Large businesses: These buyers typically have substantial budget and in-house IT expertise, which allows them to invest in building chatbots with extensive functionalities, such as NLP capabilities. These buyers can explore chatbot development frameworks such as Facebook's Wit.ai and Microsoft Bot Framework to build their own chatbots.

  • Small and midsize businesses: These buyers typically lack deep in-house IT expertise and sizeable budget. As a result, they should begin with the services of cloud-based chatbot software vendors that help users create chatbots using drag-and-drop interfaces without any coding. Using cloud-based chatbot solutions that come with monthly/annual subscription fees is also a low-risk way for SMBs to explore chatbots.

Key considerations

Before buying chatbot software, there are a couple of considerations to keep in mind.

  • Security concerns: The majority of chatbot solutions on the market are cloud-based instead of on-premise. As a result, data security and privacy can be a concern, especially for businesses that work in highly-regulated industries such as finance and healthcare. Moreover, with new privacy regulations such as GDPR, businesses should thoroughly investigate cloud-based chatbot vendors on their privacy and data protection measures.

  • Capability concerns: Chatbot solutions vary greatly when it comes to capabilities. There are basic chatbot solutions, known as scripted chatbots, that are easy to create, come at a low cost, but can only offer pre-programmed answers. On the other end are contextual chatbots with NLP capabilities, which can not only understand nuanced language but can also execute tasks on the behalf of users. However, businesses that want such capabilities in their chatbots need to have the right IT team with specialized domain knowledge.

Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.