--- title: "Best Chatbot Software - 2026 Reviews & Pricing" description: "Find the best Chatbot Software for your organization. Compare top Chatbot Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/live-chat/chatbot-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Chatbot Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Chatbot Software of 2026 Updated September 17, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 798 results ### Compare Products Showing 1 - 25 of 798 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: HelpCrunch [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) 4.78 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is cloud-based, so no installation is required. Core features include live chat, email marketing, a shared inbox, a knowledge base, and automated messaging. Live chat lets support teams respond to visitors in real time, while automated messages can be triggered based on user behavior to guide customers through onboarding or re-engage inactive users. The shared inbox consolidates conversations from chat, email, and social channels into one place, reducing the chance of missed messages. HelpCrunch also includes a built-in knowledge base tool, allowing teams to publish self-service help articles and reduce repetitive support requests. Support for HelpCrunch users is available via email, live chat, and an online knowledge base with documentation and guides.... [Read more](https://www.softwareadvice.com/crm/helpcrunch-profile/) ### Best rated features: Real-Time Monitoring 5.0 Surveys & Feedback 5.0 Customer Database 5.0 Catalog Management 5.0 ### Worst rated features: Canned Responses 3.0 Third-Party Integrations 3.0 Call Center Management 4.0 Social Media Integration 4.0 [See all features](https://www.softwareadvice.com/crm/helpcrunch-profile/#key-features) ### Basic $15.00/month Total pricing depends on the number of team members and emails. ### Pro $25.00/month Total pricing depends on the number of team members and emails. ### Enterprise Custom Pricing available upon request Contact for pricing details [See full pricing details](https://www.softwareadvice.com/crm/helpcrunch-profile/#pricing-and-plans) ### Product: Tidio [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.73 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) ### What users love - Versatile live chat experience - Efficient customer service automation - Broad platform integration options ### To take in mind - Expensive for small businesses ### Best rated features: Customer Surveys 5.0 Activity Tracking 5.0 Help Desk Management 5.0 Interactive Content 5.0 [See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features) ### Free $0.00/month For solo entrepreneurs. Free forever. No credit card required. ### Starter $24.17/month Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ### Growth $49.17/month Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans) ### Product: Smith.ai [Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/) 4.87 [(47)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls. Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. All plans come with a 30-day money-back guarantee.... [Read more](https://www.softwareadvice.com/marketing/smith-ai-profile/) ### Best rated features: Performance Metrics 5.0 Workflow Management 5.0 Alerts/Escalation 5.0 Interaction Tracking 5.0 ### Worst rated features: Campaign Management 3.0 Chatbot 4.0 [See all features](https://www.softwareadvice.com/marketing/smith-ai-profile/#key-features) ### Product: Denser Search and Chat [Denser Search and Chat](https://www.softwareadvice.com/live-chat/denser-ai-profile/) 4.97 [(31)](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Denser Search and Chat is an AI chatbot and search platform that helps small to midsize businesses across e-commerce, healthcare, legal, and customer support industries manage website search and automated customer interactions. The software is cloud-based, making it accessible without on-premises installation. Core features include AI-powered site search, document question-and-answer, and embeddable chat widgets that can be added to websites without coding. Denser Search and Chat allows businesses to connect multiple data sources — such as websites, PDFs, and databases — so the chatbot can answer questions drawn from existing content. Conversation history tracking helps teams review past interactions and improve responses over time. Support is available around the clock through a knowledge base, email, and live chat, giving users ongoing access to help when needed.... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/) ### Best rated features: Natural Language Processing 5.0 Lead Capture 5.0 AI/Machine Learning 5.0 Chatbot 5.0 [See all features](https://www.softwareadvice.com/live-chat/denser-ai-profile/#key-features) ### Starter $19.00/month $19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) ### Standard $89.00/month $89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) ### Product: Acobot [Acobot](https://www.softwareadvice.com/lead-nurturing/acobot-profile/) 4.90 [(31)](https://www.softwareadvice.com/lead-nurturing/acobot-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience. Main features include a virtual shop assistant with upselling and cross-selling capabilities, lead capture, With Acobot, businesses can improve online sales by using Acobot's intelligent bot, Aco, to gently nudge customers throughout the shopping experience. Aco is simple to set up with any online store and is ready within a matter of minutes. Acobot allows users to customize the appearance of the chat widget along with any tasks. Aco can promote items, increase checkouts and reduce cart abandonment by reminding customers about sales prices, offering discounts when necessary, and up-selling/cross-selling items to increase the quality of the buyer experience. Acobot offers a group of dedicated specialists to help implement and ensure the success of Aco.... [Read more](https://www.softwareadvice.com/lead-nurturing/acobot-profile/) ### Acobot $9.00/month You can avail a 15-day free trial. [See full pricing details](https://www.softwareadvice.com/lead-nurturing/acobot-profile/#pricing-and-plans) ### Product: Acquire [Acquire](https://www.softwareadvice.com/crm/acquire-hd-profile/) 4.95 [(20)](https://www.softwareadvice.com/crm/acquire-hd-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to redefine your customer experience and enable your teams to truly streamline customer conversations - connect all your communication channels and instantly engage customers across all devices. See all communication touchpoints in one view. Customer profiles will allow you to get a complete understanding of your customer journey to optimize customer experience and engage visitors accordingly. Integrate your knowledge base to improve live chat performance and see which of your internal support content customers like the most. Create campaign triggers and customize chat routing amongst teams. Track all your customer communication across multiple channels in a single timeline and respond instantly from one place.... [Read more](https://www.softwareadvice.com/crm/acquire-hd-profile/) ### Best rated features: Social Media Integration 5.0 Customizable Branding 5.0 Mobile Access 5.0 Real-Time Chat 5.0 [See all features](https://www.softwareadvice.com/crm/acquire-hd-profile/#key-features) ### Product: Comm100 [Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/) 4.69 [(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Comm100 is an omnichannel customer engagement platform that helps small to enterprise-level businesses in education, financial services, government, healthcare, e-commerce, and telecommunications manage customer support across multiple digital channels. The software is available as a cloud-based solution or as an on-premises deployment for organizations with data security or compliance requirements. Core features include live chat, AI-powered chatbots, a ticketing system, email management, social media messaging, co-browsing, video and audio chat, a knowledge base, and reporting and analytics dashboards. Automated routing directs incoming conversations to the right agent or bot, while canned responses help teams reply to common questions quickly. A bot-to-agent handoff feature ensures complex queries are escalated to a live agent when needed. Visitor monitoring and proactive chat invitations allow teams to engage customers before they reach out. Comm100 also integrates with CRM and third-party tools, helping businesses connect their existing workflows. Reporting and analytics dashboards give managers visibility into team performance and customer interactions. Support options include email, phone, live chat, and a knowledge base.... [Read more](https://www.softwareadvice.com/live-chat/comm100-profile/) ### Best rated features: Real-time Consumer-facing Chat 5.0 Live Chat 5.0 Code-free Development 5.0 Chat/Messaging 5.0 ### Worst rated features: Proactive Chat 2.0 Autoresponders 2.0 [See all features](https://www.softwareadvice.com/live-chat/comm100-profile/#key-features) ### Live Chat Startup $31.00/month You can start a free trial. ### Live Chat Plus $55.00/month You can start a free trial. ### Live Chat Ultra Custom Pricing available upon request Book a demo and get direct pricing for your unique requirements [See full pricing details](https://www.softwareadvice.com/live-chat/comm100-profile/#pricing-and-plans) ### Product: Amio [Amio](https://www.softwareadvice.com/live-chat/amio-profile/) 4.94 [(17)](https://www.softwareadvice.com/live-chat/amio-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries. Amio's chatbot can answer any after-sales query but it can also help with purchasing by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them, your e-commerce store can increase conversion by over 20%. Amio will use your product feeds to keep you up-to-date on stock, price changes, and new products. Adding Amio to your online store is simple and doesn't require much time: 1. AI training - add product feeds and other e-shop information 2. Change static answers - order status, complaints, etc. 3. Connect it to the helpdesk - allow customers to connect with your live agents. 4. Deployment - use Google Tag Manager (GTM) or JavaScript.... [Read more](https://www.softwareadvice.com/live-chat/amio-profile/) ### Best rated features: Performance Metrics 5.0 Pre-Configured Bot 5.0 Customizable Branding 5.0 For Sales/Marketing 5.0 [See all features](https://www.softwareadvice.com/live-chat/amio-profile/#key-features) ### Chatbot Starter $150.00/month 400 automated chats. Additional 400 messages for $100. ### AI Expert $350.00 1.000 automated messages Additional 1.000 messages for $150. [See full pricing details](https://www.softwareadvice.com/live-chat/amio-profile/#pricing-and-plans) ### Product: Boost.AI [Boost.AI](https://www.softwareadvice.com/live-chat/boost-ai-profile/) 4.83 [(23)](https://www.softwareadvice.com/live-chat/boost-ai-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms.... [Read more](https://www.softwareadvice.com/live-chat/boost-ai-profile/) ### Best rated features: Generative AI 5.0 Live Chat 5.0 Lead Capture 5.0 Chatbot 5.0 ### Worst rated features: Code-free Development 4.0 Personalization and Recommendation 4.0 [See all features](https://www.softwareadvice.com/live-chat/boost-ai-profile/#key-features) ### Basic $50,000.00/year [See full pricing details](https://www.softwareadvice.com/live-chat/boost-ai-profile/#pricing-and-plans) ### Product: Formilla.com [Formilla.com](https://www.softwareadvice.com/live-chat/formilla-profile/) 4.79 [(29)](https://www.softwareadvice.com/live-chat/formilla-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers. Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support. Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site. Helper Chat Bots use Artificial Intelligence to answer commonly asked questions at any time, day or night. Consistently train your bot to learn to answer additional questions, freeing up time to focus on other tasks while providing immediate support to your customers. Use marketing automation tools to target customers with custom In-App pop-up messages that encourage a given action, and keep customers coming back to your website with automatic email messaging.... [Read more](https://www.softwareadvice.com/live-chat/formilla-profile/) ### Free $0.00/month Forever free plan for small businesses that needs 1 chat agent and up to 30 chats per month. ### Premium $24.99/month Offers a 15-day free trial and requires no credit card. Custom bots and A.I. chat bots are available as add-ons with extra charges.... [Read more](https://www.softwareadvice.com/live-chat/formilla-profile/#pricing-and-plans) ### Professional $49.99/month Offers a 15-day free trial and requires no credit card. Custom bots and A.I. chat bots are available as add-ons with extra charges.... [Read more](https://www.softwareadvice.com/live-chat/formilla-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/live-chat/formilla-profile/#pricing-and-plans) ### Product: Kustomer [Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) 4.65 [(80)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.... [Read more](https://www.softwareadvice.com/customer-experience/kustomer-profile/) ### Best rated features: SMS Messaging 5.0 Chat/Messaging 5.0 Activity Tracking 5.0 Inbox Management 5.0 ### Worst rated features: Knowledge Base Management 3.5 [See all features](https://www.softwareadvice.com/customer-experience/kustomer-profile/#key-features) ### Product: Activechat [Activechat](https://www.softwareadvice.com/live-chat/visual-chatbot-builder-profile/) 4.69 [(65)](https://www.softwareadvice.com/live-chat/visual-chatbot-builder-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary ActiveChat visual chatbot platform that enables businesses in customer service, call centers and eCommerce industry to design and deploy artificial intelligence (AI)-enabled chat agents. The platform allows organizations to automate various repetitive tasks in the customer service workflow and interact with clients across websites, mobile apps or Facebook Messenger. ActiveChat allows enterprises to design personal assistants to respond to customer queries across email, SMS, and other communication channels. The chatbots utilize natural language processing (NLP) capabilities to provide personalized responses and solutions based on clients’ emotions. Teams can view and share knowledge with members across departments. Additionally, the application automatically categorizes customers based on past interactions and assigns conversations to specific support agents. ActiveChat lets managers monitor interactions and gain insights into the customer response, emotional engagement and the performance of agents. Pricing details are available on request and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/live-chat/visual-chatbot-builder-profile/) ### Best rated features: Sentiment Analysis 5.0 AI/Machine Learning 5.0 Natural Language Processing 5.0 Intent Recognition 5.0 [See all features](https://www.softwareadvice.com/live-chat/visual-chatbot-builder-profile/#key-features) ### Basic $9.00/month [See full pricing details](https://www.softwareadvice.com/live-chat/visual-chatbot-builder-profile/#pricing-and-plans) ### Product: Desku [Desku](https://www.softwareadvice.com/product/371788-Desku/) 4.72 [(36)](https://www.softwareadvice.com/product/371788-Desku/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.... [Read more](https://www.softwareadvice.com/product/371788-Desku/) ### Best rated features: Customizable Reports 5.0 Support Ticket Management 4.7 Ticket Management 4.6 Self Service Portal 4.6 ### Worst rated features: Multi-Channel Communication 2.7 CRM 3.8 API 4.0 [See all features](https://www.softwareadvice.com/product/371788-Desku/#key-features) ### Startup $19.00/month Perfect For Small Team Np Credit/Debit Card Required ### Team $39.00/month Perfect For Small Team Np Credit/Debit Card Required ### Business $49.00/month Perfect For Businesses Np Credit/Debit Card Required [See full pricing details](https://www.softwareadvice.com/product/371788-Desku/#pricing-and-plans) ### Product: Moveo.AI [Moveo.AI](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) 5.0 [(9)](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling the automation of a wide array of business processes. At the core of Moveo's capabilities are our proprietary LLMs, ensuring unparalleled data security and reliability. Hosted privately, these LLMs are finely tuned specifically for business conversations, surpassing third-party models like GPT-4. With an impressive 99% uptime, Moveo.AI guarantees uninterrupted and secure interactions, prioritizing the confidentiality of your data. Supporting 21 languages, the platform facilitates human-like conversations globally. The NLP chatbots excel in accurately predicting intents, identifying inaccuracies, and delivering hyper-personalized experiences. The platform's self-learning capabilities are powered by deep learning algorithms, continuously improving by leveraging insights from past interactions. Moveo's virtual agents optimize intent recognition, propose new intents through training phrases, and fine-tune performance using data from existing sources, ensuring ongoing enhancement in addressing customer needs.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) ### Best rated features: For No-Code Development 5.0 Natural Language Processing 5.0 Feedback Management 5.0 Multi-Channel Communication 5.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#key-features) ### Free Trial $0.00/month [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#pricing-and-plans) ### Product: RingCentral Engage Digital [RingCentral Engage Digital](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/) 4.77 [(13)](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.... [Read more](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/) ### Best rated features: Data Import/Export 5.0 Customizable Forms 5.0 Lead Management 5.0 Feedback Management 5.0 ### Worst rated features: Customer Database 2.7 Alerts/Escalation 3.0 Knowledge Management 4.0 [See all features](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/#key-features) ### Product: Support Board [Support Board](https://www.softwareadvice.com/live-chat/support-board-profile/) 4.90 [(10)](https://www.softwareadvice.com/live-chat/support-board-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Support Board is an artificial intelligence (AI)-enabled solution that lets small to large organizations automate customer communication processes on business websites using WordPress chat integration and bots. It enables professionals to modify message layouts by adding customizable background images, colors, brand headers and other elements. It comes with a user management module, which allows supervisors to classify information based on leads, visitors or users and facilitate restricted data access among team members. Features of Support Board include white labeling, issue resolution, analytics, surveys, chat transcripts, desktop notifications and more. Additionally, it enables agents to quickly respond to customer queries using custom saved replies, eliminating manual data entry. Support Board facilitates integration with Slack and Google Dialogflow, which lets employees receive and respond to customer messages, share media files and update the conversation history in real-time. The solution is available on a one-time license and support is extended via email.... [Read more](https://www.softwareadvice.com/live-chat/support-board-profile/) ### Best rated features: Transcripts/Chat History 5.0 Canned Responses 5.0 Offline Form 5.0 Proactive Chat 5.0 [See all features](https://www.softwareadvice.com/live-chat/support-board-profile/#key-features) ### PHP version $59.00one time On-promise, self-hosted version Source code access Lifetime license Lifetime updates ### WP version $59.00one time On-promise, self-hosted version Source code access Lifetime license Lifetime updates ### 5000 messages $5.00/month 5000 messages a month 2 agents 1000000 characters to train the chatbot [See full pricing details](https://www.softwareadvice.com/live-chat/support-board-profile/#pricing-and-plans) ### Product: Blazeo [Blazeo](https://www.softwareadvice.com/live-chat/apexchat-profile/) 4.79 [(14)](https://www.softwareadvice.com/live-chat/apexchat-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS communications.... [Read more](https://www.softwareadvice.com/live-chat/apexchat-profile/) ### Best rated features: Customizable Branding 5.0 Reporting/Analytics 5.0 Transcripts/Chat History 5.0 Mobile Access 5.0 [See all features](https://www.softwareadvice.com/live-chat/apexchat-profile/#key-features) ### Product: Instabot [Instabot](https://www.softwareadvice.com/conversational-marketing/instabot-profile/) 5.0 [(6)](https://www.softwareadvice.com/conversational-marketing/instabot-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Instabot is a chatbot that uses natural language processing and other AI to understand users. It can answer questions, capture contacts, and book meetings instantly, using natural language processing (NLP) and AI to increase your conversions and reduce costs. It's effortless to build, integrate, and launch Instabot either on your website or as a landing page, in just 20 minutes or less. Or, have the Instabot team create the first custom conversion chatbot for you. Once deployed, users can see and export a wide range of informative analytics, explore suggestions for optimization, and even edit your bot on the fly. Because Instabot is a smart chatbot, it's able to gain knowledge quickly and answer hundreds of questions over time using cutting-edge AI and NLP technology.... [Read more](https://www.softwareadvice.com/conversational-marketing/instabot-profile/) ### Best rated features: Intent Recognition 5.0 Live Chat 5.0 Chatbot 5.0 Natural Language Processing 5.0 [See all features](https://www.softwareadvice.com/conversational-marketing/instabot-profile/#key-features) ### Basic $49.00/month [See full pricing details](https://www.softwareadvice.com/conversational-marketing/instabot-profile/#pricing-and-plans) ### Product: Ada [Ada](https://www.softwareadvice.com/product/171805-Ada-Support/) 4.67 [(15)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Ada is an AI-powered customer experience platform built for enterprise companies in financial services, travel, SaaS, ecommerce, retail, health insurance, insurance, and gaming industries. It autonomously resolves customer inquiries across voice, chat, email, SMS, WhatsApp, Messenger, Instagram, and custom channels without requiring human involvement for the majority of interactions. The software is cloud-based and deployable across web, iOS, Android, and React Native via SDKs. A single AI agent configuration works across all channels and 60 languages, removing the need for per-channel maintenance. Core features include a Unified Reasoning Engine for consistent logic across all channels, a Conversation Hub for omnichannel delivery, Playbooks for structured multi-step workflows, a Knowledge Hub that pulls answers from existing content without intent-specific training, and a Performance Center for tracking resolution rates, CSAT, and cost per resolution. Automated coaching applies feedback from past conversations to future interactions. Full conversation history transfers to human agents on escalation. Ada integrates with Zendesk, Salesforce, Twilio, Genesys, and NICE CXone via open APIs and SDKs. It holds SOC 2 Type II, HIPAA, GDPR, and PCI DSS certifications. Support is available through a sandbox testing environment, documentation, and vendor support channels.... [Read more](https://www.softwareadvice.com/product/171805-Ada-Support/) ### Best rated features: Sentiment Analysis 5.0 Natural Language Processing 5.0 Chatbot 5.0 Reporting/Analytics 5.0 ### Worst rated features: Knowledge Base Management 4.0 [See all features](https://www.softwareadvice.com/product/171805-Ada-Support/#key-features) ### Product: Crisp [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) 4.57 [(148)](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time. Features of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts. Crisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.... [Read more](https://www.softwareadvice.com/help-desk/crisp-profile/) ### Best rated features: Lead Distribution 5.0 Interaction Tracking 5.0 CRM 5.0 Automated Routing 5.0 [See all features](https://www.softwareadvice.com/help-desk/crisp-profile/#key-features) ### Free $0.00/month This is a free plan. ### Mini $45.00/month The plan includes 4 seats, 5000 user profiles and offers a 14-day free trial. ### Essentials $95.00/month The plan includes 10 seats, 50 000 user profiles and offers a 14-day free trial. [See full pricing details](https://www.softwareadvice.com/help-desk/crisp-profile/#pricing-and-plans) ### Product: Kommunicate [Kommunicate](https://www.softwareadvice.com/crm/kommunicate-profile/) 4.61 [(44)](https://www.softwareadvice.com/crm/kommunicate-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI agents, live chat, a shared inbox, and omnichannel customer engagement. Kommunicate AI agents can be trained on your company's knowledge sources, including website content, documents, and knowledge base articles. Powered by the latest AI models from OpenAI, Anthropic, and Google Gemini, they deliver accurate, contextual, and personalized customer support. Deploy AI agents across chat, email, voice, and popular messaging channels such as WhatsApp, Instagram, Telegram, Viber, LINE, and more. Manage all customer conversations from a unified inbox while ensuring a seamless experience across channels. Kommunicate integrates with leading customer support platforms, including Zendesk, Freshdesk, Zoho Desk, and others, allowing AI agents and human agents to work together within your existing support workflows.... [Read more](https://www.softwareadvice.com/crm/kommunicate-profile/) ### Best rated features: Email Management 5.0 Support Ticket Management 5.0 Multi-Channel Communication 5.0 Geotargeting 5.0 [See all features](https://www.softwareadvice.com/crm/kommunicate-profile/#key-features) ### Starter $40.00/month For startups and teams introducing trusted automation ### Professional $200.00/month For growing teams ready to scale automation with control ### Enterprise Custom Pricing available upon request For enterprises with customized needs [See full pricing details](https://www.softwareadvice.com/crm/kommunicate-profile/#pricing-and-plans) ### Product: Pypestream [Pypestream](https://www.softwareadvice.com/crm/pypestream-profile/) 4.75 [(8)](https://www.softwareadvice.com/crm/pypestream-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCommerce, and various other industries, it uses Dovetail AI, a natural understanding and search technology to analyze and automate conversations based on customers' tones, emojis, and sentiments. Customers can utilize Pypestream's IVR-to-messaging module to opt and converse with agents in messages. The artificial intelligence-enabled system automatically escalates customer conversations to live agents as per requirements. Additionally, developers can use a self-service portal to build customizable chat solutions to deploy across Whatsapp, Facebook Messenger and Amazon Alexa. Pypestream provides API integrations, which allows businesses to extract data from third-party systems and trigger outbound notifications or authenticate users. Pricing is available on request and support is extended via online measures.... [Read more](https://www.softwareadvice.com/crm/pypestream-profile/) ### Product: LiveHelpNow [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) 4.60 [(72)](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs. With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call. Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more! You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media. You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite. Quick, easy installation. No setup fees or contract. Free training and 24/7 support. Trusted by over 8000 businesses worldwide.... [Read more](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) ### Best rated features: Customer Database 5.0 Knowledge Base Management 5.0 Geotargeting 5.0 Reporting/Analytics 5.0 ### Worst rated features: Ticket Management 4.0 Email Management 4.0 [See all features](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/#key-features) ### Basic $21.00/month The pricing is module-based. You need to select the required modules for a personalized pricing. [See full pricing details](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/#pricing-and-plans) ### Product: Verloop [Verloop](https://www.softwareadvice.com/conversational-marketing/verloop-profile/) 4.70 [(10)](https://www.softwareadvice.com/conversational-marketing/verloop-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance. With 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction. Verloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual and personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate. Our voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. To further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints. Ideal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint.... [Read more](https://www.softwareadvice.com/conversational-marketing/verloop-profile/) ### Best rated features: Chatbot 5.0 Customer Support 4.0 Transcripts/Chat History 4.0 [See all features](https://www.softwareadvice.com/conversational-marketing/verloop-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/conversational-marketing/verloop-profile/#pricing-and-plans) ### Product: Conversica [Conversica](https://www.softwareadvice.com/conversational-marketing/conversica-automated-sales-assistant-profile/) 4.62 [(21)](https://www.softwareadvice.com/conversational-marketing/conversica-automated-sales-assistant-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Conversica is a conversational AI platform that helps mid-market and enterprise businesses in higher education, automotive, and financial services manage lead follow-up and customer engagement. The software is deployed cloud-based, so no installation is required. Core features include automated two-way messaging across email and SMS, lead qualification, and conversation analytics. Sales and marketing teams can use Conversica to contact and nurture leads at scale, flagging interested prospects for human follow-up when the time is right. Enrollment and retention teams in higher education can use the platform to reach students throughout the enrollment journey. Conversation analytics give managers visibility into outreach performance and response trends. Conversica integrates with common CRM and marketing automation tools, helping teams keep data consistent across systems. Support is available via email, phone, and an online knowledge base.... [Read more](https://www.softwareadvice.com/conversational-marketing/conversica-automated-sales-assistant-profile/) ### Best rated features: Chatbot 5.0 CRM 5.0 Code-free Development 5.0 AI/Machine Learning 5.0 ### Worst rated features: Performance Metrics 3.5 Contact Management 4.0 Campaign Management 4.0 [See all features](https://www.softwareadvice.com/conversational-marketing/conversica-automated-sales-assistant-profile/#key-features) ### Basic $2,999.00/month [See full pricing details](https://www.softwareadvice.com/conversational-marketing/conversica-automated-sales-assistant-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=5) ... [32](https://www.softwareadvice.com/live-chat/chatbot-comparison/?__ai_markdown=true&page=32) ## Popular Comparisons [ Brevo Marketing Platform vs Pipedrive ](https://www.softwareadvice.com/scheduling/brevo-profile/vs/pipedrive/)[ ChatGPT vs Writesonic ](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/writesonic/)[ LiveChat vs LiveAgent ](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ Notion vs Celoxis ](https://www.softwareadvice.com/project-management/celoxis-profile/vs/notion/) ## Your Guide to Top Chatbot Software, July 2025 Software Advice uses reviews from real software users to highlight the top-rated Chatbot products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Alana](https://www.softwareadvice.com/live-chat/alana-ai-profile/) - [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) - [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) - [Drift](https://www.softwareadvice.com/live-chat/drift-profile/) - [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) - [Kenyt AI Agents](https://www.softwareadvice.com/crm/kenyt-ai-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Sobot](https://www.softwareadvice.com/product/524506-Sobot/) - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) - [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. As technology advances, businesses find more effective ways to engage and interact with customers. Live chat software is a telling example that improves upon email interactions and helps businesses offer instant responses to customer queries. However, the biggest limitation of live chat platforms is that they require a substantial workforce to address all incoming customer inquiries in a timely manner. And replying to similar queries repeatedly is a low-productive task at best that can easily get frustrating for customer service executives. Chatbot software can solve these challenges. It can serve as the bridge between providing optimal customer service and saving customer service executives' bandwidth for more discerning tasks. In this buyers guide, we’ll look at what exactly a chatbot solution is, what are its common features, and other factors to keep in mind when buying one. Here’s what we’ll cover: - [What is chatbot software?](#Whatischatbotsoftware) - [Common features of chatbot software](#Commonfeaturesofchatbotsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Key considerations](#Keyconsiderations) ## What is chatbot software? Chatbot software is a computer program with conversational interface that allows it to hold conversations with human users via textual (and auditory in some advanced cases) methods. Typically, these programs can be set up as widgets on websites, messaging platforms, social media sites, and mobile apps. Based on their complexity, chatbot software can be basic tools that offer responses based on pre-built scripts or more advanced solutions such as virtual assistants that perform transactions on the behalf of human users. _Chatbot builder in Landbot.io (_[Source](https://www.softwareadvice.com/crm/landbot-profile/)_)_ ## Common features of chatbot software Chatbot software allows users to easily create chatbots, set them up on the web or mobile apps, and derive customer insights. Let’s look at some of the common features of the tool.

Chatbot builder

Create scripted responses and actions for the chatbot to execute during a conversation with human users. Build responses using visual elements such as cards, carousels, checkboxes, and multiple-choice answers.

Templates

Use premade chatbot templates for different industry verticals and use cases such as lead generation, customer service, ecommerce, and HR recruitment.

Training

Improve the performance of the chatbot by applying machine learning and natural language processing (NLP) to analyze conversations.

Chat widget

Add a chat widget to your website by copying and pasting automatically generated code.

Integration

Embed the chatbot on various social channels and messaging platforms, such as Slack or Facebook Messenger, using built-in integrations or via APIs.

Analytics

Gain business insights by viewing and analyzing reports on the average number of chats, popular conversations topics, peak hours, etc.

## What type of buyer are you? The buyer groups for chatbot software are largely based on their IT budget and business needs. Let's look at the chief concerns of these two buyer groups: - **Large businesses:** These buyers typically have substantial budget and in-house IT expertise, which allows them to invest in building chatbots with extensive functionalities, such as NLP capabilities. These buyers can explore chatbot development frameworks such as Facebook's Wit.ai and Microsoft Bot Framework to build their own chatbots. - **Small and midsize businesses:** These buyers typically lack deep in-house IT expertise and sizeable budget. As a result, they should begin with the services of cloud-based chatbot software vendors that help users create chatbots using drag-and-drop interfaces without any coding. Using cloud-based chatbot solutions that come with monthly/annual subscription fees is also a low-risk way for SMBs to explore chatbots. ## Key considerations Before buying chatbot software, there are a couple of considerations to keep in mind. - **Security concerns:** The majority of chatbot solutions on the market are cloud-based instead of on-premise. As a result, data security and privacy can be a concern, especially for businesses that work in highly-regulated industries such as finance and healthcare. Moreover, with new privacy regulations such as GDPR, businesses should thoroughly investigate cloud-based chatbot vendors on their privacy and data protection measures. - **Capability concerns:** Chatbot solutions vary greatly when it comes to capabilities. There are basic chatbot solutions, known as scripted chatbots, that are easy to create, come at a low cost, but can only offer pre-programmed answers. On the other end are contextual chatbots with NLP capabilities, which can not only understand nuanced language but can also execute tasks on the behalf of users. However, businesses that want such capabilities in their chatbots need to have the right IT team with specialized domain knowledge. _Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication._ ### Related Chatbot Software - [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.com/nlp/)