SnapEngage Software

SnapEngage Software

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About SnapEngage

SnapEngage is a HIPAA compliant live chat solution that caters to businesses across various industry verticals such as travel, hospitality, real estate, health care, insurance, education and more. Key features include SMS-to-chat, a chat portal, custom design and more. SnapEngage supports integration with a wide range of customer relationship management (CRM) platforms and a host of 'look and feel'user interface modification options. It also offers users the ability to transfer files to and from customers via the live chat window and an option that lets them initiate a chat session directly from their mobile phone by sending an SMS (text) messages. Third-party applications integrations include SAP, Salesforce, Facebook, Hubspot, Zendesk, Microsoft Dynamics CRM...

SnapEngage Pricing

Multiple pricing plans available to meet your needs. Priced per user/per month.

Starting price: 

$16.00 per year

Free trial: 

Available

Free version: 

Not Available

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Live Chat: We provide chatbots and are a fully-featured bot platform. We can help you automate your customer experience and engagement with advanced chatbot automation. Accelerate your business with bot-forward solution

SnapEngage User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 7 reviews

Ken

Verified reviewer

Company size: 11-50 employees

Industry: Internet

Time used: Less than 2 years

Review Source: GetApp

May 2016

Live Chat Review

I have used SnapEngage since 2011, with two SaaS companies. With both companies, I brought live chat to the marketing department for the first time, so had to go through the vendor review, set-up, initial training, and optimization.

Pros

--Excellent support. They use their own chat tool and consistently get back to me with a detailed answer in minutes. --Great UI for the chatters, and the consumers --Great integration with Salesforce

Cons

--Wish they gave more ideas on how to use Proactive Chat, that have produced clear results. They provide some, but they are pretty generic

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

March 2019

SnapEngage

Pros

Using Snapengage you can easily connect with your customers via chat and also the new UI is looking a bit better.

Cons

Even though the UI looks better, design wise, there are some features that were better in the old one, for example, the chats from your team were in the same section as the chats from the customers, which made it easier to communicate with your team and paying attention to the customers

April

Verified reviewer

Company size: 51-200 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Functionality

out of 5

November 2020

Great tool to stay organize and prioritize chats

Overall, I enjoy using SnapEngage to meet the needs of our clients.

Pros

This web-based software is easy to load and has a helpful sound-activated notification that alerts me, so I am able to work on other projects while I am waiting for clients to chat in. The auto-pause feature is also helpful if I forget to sign out of the queue.

Cons

Occasionally, chats will take hours to transfer into FreshDesk causing clients to get frustrated with the long response time. Although this happens infrequently, when it does happen it is quite memorable because clients I am serving are frequently irritated with the delays in responses.

Ryan

Verified reviewer

Company size: 501-1,000 employees

Industry: Accounting

Time used: Less than 6 months

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

March 2018

Awesome Livechat

Pros

It's super easy to get setup and rolling with the tool and deploy it across the websites you manage. Support is also great from SnapEngage.

Cons

Any kinds of customizations are a little tricky to make. Proactive chat features are great, but it would be nice to get some bot support to filter out some questions before hitting a live agent.

Mateus

Verified reviewer

Company size: 11-50 employees

Industry: Translation and Localization

Time used: Less than 6 months

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Functionality

out of 5

August 2018

Straightforward choice for a chat app.

Pros

If you looking for an basic web chat feature to you websites and stuff SnapEngage is quite sufficient, it is easy to use and set up, you dont need to have massive coding skills to set app this chat and the experience the app provides is satisfactory.

Cons

Not much of cons to say, it does everything it proposes to, sure there are a few more complete options out there but SnapEngage works very well, however I would say that the UI dashboard could be improved in the visual side, to make it more appealing.

Behnam

Verified reviewer

Time used: Free Trial

Review Source: GetApp

This review was submitted organically. No incentive was offered

October 2018

Mark

Verified reviewer

Company size: 2-10 employees

Industry: Translation and Localization

Time used: Less than 6 months

Review Source: GetApp

3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5

February 2016