Vendini Software


 

Vendini is a web-based ticketing solution that enables event organizers to manage procedures such as ticket sales, event promotion, event logistics and box office management. This product caters to small and midsize businesses in the United States and Canada.

With Vendini, users can sell packages, tickets, memberships and accept donations from any internet-connected desktop or mobile device. This solution is capable of handling large ticket orders and multi-payment options, and it allows staff to make invoice adjustments at any time.

Vendini also enables patron or membership management by tracking and profiling members and rewarding those who make important contributions. This solution supports fundraisers and donation management by performing a detailed donor analysis and generating customized fundraising reports.

Vendini caters to the needs of organizations in the live event industries, including arts and music venues, universities, festivals, sports organizations and museums, among others.

 

Vendini - Event selection
 
  • Vendini - Event selection
    Event selection
  • Vendini - Add cards
    Add cards
  • Vendini - Complete orders
    Complete orders
  • Vendini - Mobile event selection
    Mobile event selection
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Vendini

 

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Software Advice Reviews (1)
More Reviews (33)

Showing 1-1 of 1

Molly from The Klein
Specialty: Entertainment

September 2016

September 2016

Vendini Overview The Klein

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The ease of selling tickets. It is relatively quick and painless.

Likes Least

I do not like that you do not get receipts for cash purchases at the door. I also dislike that we are charged to change the structure of the seating map as well. We also have a lot of issues with calls being dropped by clients that are under the impression they have already purchased tickets.

Recommendations

If you need help ASK. The tutorials online are great and they have pretty descent and friendly customer service.

 
 
 
Showing 1-20 of 33

James from Sacramento Choral Society & Orchestra

November 2017

November 2017

It's refreshing to deal with our Vendini colleagues. Prompt, courteous, helpful and knowledgeable.

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Pros

We find the software quite intuitive and Vendini keeps adding new options that draw us closer to our patrons. That is a good thing.

Review Source: Capterra
 

Noel from Tavares Theater, Inc.

November 2017

November 2017

Vendini still has time for one-on-one contact while offering techno solutions as well.

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Pros

I am from the "dark ages" of computers, yet more than not can navigate successfully through the different areas.

Cons

The marketing platform leaves something to be desired. I am used to publishing and design programs which allow placement of art in a much less rigid and limited manner.

Review Source: Capterra
 

Jessie from Tallgrass Theatre Company
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We have worked with Vendini for about 5 years and are pleased with the product and the support.

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Pros

Having all of our sales and patron data in one place, being able to manage ticket sales, memberships and email communications in one central hub.

Cons

Specific reports we need (for instance, ZIP codes) are difficult to run the way we need to see them. Not being able to import donation data to show up properly into patron record (besides processing the donation through Vendini).

Review Source: Capterra
 

De from Corning Opera House

October 2017

October 2017

Easy to use! love it.

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Pros

User friendly. It posts to Facebook automatically. When sending an email you just click the event to share and all the information is generated for you, no retyping it again.

Cons

The member fees....but they are comparable to others, so we really can't complain. Waiting 90 days to receive the last funds from an event.

Review Source: Capterra
 

Annie from Dancentre South & DanceFest, Inc.

October 2017

October 2017

Appreciate this great software and support.

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Pros

Ability to tailor it to my needs. Like quick deposit of funds. Like appearance for user and producer

Cons

large list view when I have multiple events. Wish we could have a table view. Too much to scroll for my festival master classes.

Review Source: Capterra
 

Bill from Edison Theatre

October 2017

October 2017

Vendini has made ticketing super easy for us

Ease-of-use

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Pros

The ticketing software is very easy to use. Vendini has made everything from setting up events to selling tickets a very straight-forward and intuitive process. Training new box office staff takes almost no time at all.

Review Source: Capterra
 

Shandra from Jubilee Theatre

October 2017

October 2017

I have had the great pleasure of working with Vendini for 5 yrs, I love it!

Ease-of-use

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Pros

How user-friendly the software is. The excellent customer service. Any questions, concerns, or
issues, which are usually user-error, the support team is always helpful.

Cons

The inflexibility with surveys, some patron reporting, but I feel in time,
those issues will be resolved.

Review Source: Capterra
 

Carl from Howland Chamber Music Circle
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A very complete solution that has helped us with ticketing, marketing and patron management.

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Helped us sell more tickets by giving us online ticket sales, email marketing, reporting and patron management all in one package.

Pros

All the major functions are completely integrated: ticket sales, online sales, marketing, patron management and reporting. Setup of new events is a snap.

Cons

The reporting features seem to do what we want but it can be difficult to figure out what you need to do to get the report you want. On the other hand, the customer support is always there to help and explain things as needed. The email functionality needs to be updated as well--not terribly modern looking emails, and the functionality is a bit buggy.

Review Source: Capterra
 

Lisa from The Villages Entertainment

August 2017

August 2017

We do approximately 450 ticketed shows per year, and Vendini makes our job so easy!

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Pros

Ease of use! From building events to selling tickets, we find it extremely easy to maneuver. Designing event layouts - Gift Card Availability - Event Reminders

Cons

Sometimes we have delays in reports loading, but this may be due to our amount of data. We would like to see the availability of Gift Card use with package purchases.

Review Source: Capterra
 

Brandon from Mile High Freedom Bands

August 2017

August 2017

Easy to use.

Ease-of-use

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Pros

We love Vendini!! Ease of creating events, to the customer transactions it gives us everything we need. It is wonderful to keep all of our consumer information all in one location.

Cons

Still waiting for the Android based software. That is our only grip at this time. Looking forward to having this soon.

Review Source: Capterra
 

Bill from Pigeon Band Shell

August 2017

August 2017

Vendi online ticketing has boosted our ticket sales!

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Pros

The step by step process for setting up each event is straightforward and super easy to use. For our customers, using Vendi online to purchase and print their tickets is uncomplicated and trouble free. Our presale ticket prices are slightly discounted, so online tickets purchased through Vendini save our guests money as well assist us in projecting our event attendance.

Cons

I honestly cannot think of a downside to using the software. If you run into trouble or are uncertain about how to access features, the customer support team is friendly, knowledgeable, and willing to assist you right away.

Review Source: Capterra
 

Cathy from Pomona College Theatre Department

June 2017

June 2017

Vendini is a reliable, user-friendly, electronic ticketing interface

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Pros

While the software is accessible, it's really the customer support team that is incredible. Over the three years of use, whatever the question or the need to troubleshoot a matter, they are on top of it. Prompt responses are a given. Friendly, capable staffing makes a huge difference for me and all delivered without my need of being an expert. A great product that serves the needs of our theatre patrons online and at the box office, the software provides what is needed for a small venue or larger organization.

Review Source: Capterra
 

Laurie from FestForums
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Pleased with Vendini!

Ease-of-use

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Switched from another ticketing platform and was nervous about the ease of transition. From end to end, the process was seamless & pleasant. They are partners & problem solvers.

Pros

Easy to use

Review Source: Capterra
 

Michelle from Vanishing Texas Tours

March 2017

March 2017

The BEST reservation/ticketing software !

Ease-of-use

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I looked for ten years (no kidding) for the best software for our reservations and ticketing needs. We tried a few during that time frame that just didn't work well enough to suit our needs. I stumbled upon Vendini at an INTIX conference and instantly fell in love. The software has done exactly what I need AND the developers LISTEN to my needs and have actually improved the software based on our requests. They answer the phone when I have problems and FIX it, right away (there has only been a need for this a few times in over 4 years). The additions and features with all the available reports have made my job so much easier. We are more efficient in our marketing efforts (which has saved us a ton of money) due to the reports that tell us where our customers are coming from. The website that is attached to the software makes it a snap to always have the most up to date information on the web for our customers (which in turn has cut down on the number of phone calls from customers because they can easily find that info about us on our website now)
Try it... (I don't work for Vendini)... The day you sign up will be a very happy day. Your job will become so much easier, efficient and FUN. Plus Vendini has Camp Vendini every year where you can go and learn more about the functions of the software, learn about business in general and have some good old fashioned FUN networking with others from the same industry.
I recommend Vendini 100%

Review Source: Capterra
 

Lee from SMU Meadows School of the Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Vendini is the Choice When You Need Flexible, Easy-to-Use and Easy-to-Teach Ticketing Software

Ease-of-use

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I've been using Vendini ticketing software for eight years and have trained countless numbers of students at my University Box Office how to use the software in a quick amount of time. As our staffing changes each semester, and our events can change on a dime, the ability to train quickly, make changes instantly, and have flexible software that is easy to use, is imperative. I created some great relationships with the Vendini support team so that when there is an occasional hiccup, I know who to call and receive courteous and helpful service. But perhaps the most important aspect of Vendini is that it gets the job done. Not everything has to be complicated, and Vendini isn't!

Pros

The ease of use and the flexibility.

Cons

It gets hung up sometimes and often it is because we need the latest update on a flash player but didn't even know it changed. I wish we had advisories about that.

Advice to Others

For a box office that has rotating staff that don't have the time to make operating ticketing software their first priority, this is a great option. I can teach someone to use Vendini at the window in five minutes to get us through a busy show. Then, teaching the more intricate levels of reporting, exchanges etc. is easy to build on. I have a student staff of 30 and often many of them change each semester based on their school schedules. Ease of use and success at accomplishing the task are my main priorities and Vendini accomplishes both. It is also affordable!

Review Source: Capterra
 

Jim from Riviera Theatre
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A great Company that keeps you in control of your ticketing

Ease-of-use

Functionality

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We love Vendini - from the ease of creating events, to the customer transactions it gives us everything we need.

Pros

Ease of use

Cons

Adding VIP event add ons (meet & great, etc)

Advice to Others

Use it, and don't be afraid to call support...

Review Source: Capterra
 

Michelle from Vanishing Texas Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Vendini is choice for ticketing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I searched 8 years for the best ticketing and reservation software. I found Vendini at the International Ticketing Trade Show in San Antonio about 4 years ago. They were great back then, but with all the enhancements that they have added every year since then Vendini is the only software that I use to sell my tickets and take reservations for my events.

Pros

I like that this software can sell tickets across all my electronic platforms. It's mobile friendly. The reporting features are great. There are so many report options that I was able to find just the one that fits my needs. Most importantly the customer service is top notch! The Vendini team works year round to make this software the best in the business. They listen to our needs within the industry and then they figure out a way to incorporate those needs to continually keep the software up to date. Vendini tickets continues to by our companies ticketing choice year after year!

Cons

That I can't figure out how to make it send me a text or SMS message an hour before a kayak renter is due to arrive. Or how to make it send me a text or SMS message if a kayak renter books a boat less than 12 hours prior to sales cut-off time.

Advice to Others

Vendini tickets is worth the time to give it a trial run. Once you've used it for 6 months to a year then you will see for yourself why this software package is the best one on the market. Vendini has so many features available that the software is completely customizable to fit most organizations.

Review Source: Capterra
 

April from STAGEStheatre

February 2017

February 2017

This is what you need to run a successful box office!

Ease-of-use

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Everything you could possibly need is provided by Vendini. They are always looking for new ways to keep their product innovative and fresh. They have great customer service and they really care about your company and you and that's what I want in a company. Their is no need to go anywhere else it's all here.

Review Source: Capterra
 

Shelley from Arthur Zankel Music Center-Skidmore College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Best decision my venue has made!

Ease-of-use

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The Vendini system has been the best investment we could have made in opening our venue. The ease of use and overall features have been a blessing to us as we navigated getting our patrons to use a new ticket system. The staff is always available to help and they are always finding new ways of improving.

Pros

Ease of use/training
Marketing add ons to the ticket system

Cons

It is not as customizable as I would like.

Review Source: Capterra
 

Laura from Midland Community Theatre

February 2017

February 2017

I'm a big fan of Vendini

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I appreciate how easy it is to use the program, and that when I do call with any kind of issue I am rarely treated like a "number". It has happened a few times over the years, but more times than not I feel that the person I am speaking with will do whatever they can to solve my issue or find the person that can. This is one of the first things I tell people when speaking about Vendini. In this age of automated customer services, it is very nice to speak to a real person that seems to truely care.

Review Source: Capterra