Vendini Software


 

Vendini is a web-based ticketing solution that enables event organizers to manage procedures such as ticket sales, event promotion, event logistics and box office management. This product caters to small and midsize businesses in the United States and Canada.

With Vendini, users can sell packages, tickets, memberships and accept donations from any internet-connected desktop or mobile device. This solution is capable of handling large ticket orders and multi-payment options, and it allows staff to make invoice adjustments at any time.

Vendini also enables patron or membership management by tracking and profiling members and rewarding those who make important contributions. This solution supports fundraisers and donation management by performing a detailed donor analysis and generating customized fundraising reports.

Vendini caters to the needs of organizations in the live event industries, including arts and music venues, universities, festivals, sports organizations and museums, among others.

 

Vendini - Event selection
 
  • Vendini - Event selection
    Event selection
  • Vendini - Add cards
    Add cards
  • Vendini - Complete orders
    Complete orders
  • Vendini - Mobile event selection
    Mobile event selection
Supported Operating System(s):
Web browser (OS agnostic)

40 Reviews of Vendini

 

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Software Advice Reviews (2)
More Reviews (38)

Showing 1-2 of 2

Erin from Elle Cave Entertainment
Specialty: Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Expensive but worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best ticking system out there, with many advanced features. Easy to use and learn. Marketing features are so useful.

Cons

The fees are very expensive, particularly their merchant services which charge fees based on facevalue.

Review Source
 
 

Molly from The Klein
Specialty: Entertainment

September 2016

September 2016

Vendini Overview The Klein

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The ease of selling tickets. It is relatively quick and painless.

Likes Least

I do not like that you do not get receipts for cash purchases at the door. I also dislike that we are charged to change the structure of the seating map as well. We also have a lot of issues with calls being dropped by clients that are under the impression they have already purchased tickets.

Recommendations

If you need help ASK. The tutorials online are great and they have pretty descent and friendly customer service.

 
 
 
Showing 1-20 of 38

Ane from Players Guild@Sugar Hill

January 2018

January 2018

Best decision we ever made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and customer support. I'm no techie, but I'm able to navigate the software with ease. And if I have a problem or question, Vendini customer support is so quick to answer and always helps me out!

Cons

I'd love to see us be able to capture as donations the money people add to their ticket price when they donate through buying tickets.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: January 2018

January 2018

 

Ane, thank you for the kind words! We're so happy you and the PG@SH team are a part of our Vendini family.

We'd love to learn more about what you mean by the donations note you mentioned. Keep an eye out for an email from us to find out more.

Cheers,
The Vendini Team

 

Andrew from Episcopal Church of the Ascension Knoxville, TN

January 2018

January 2018

Easy event set up with the ability to sell tickets without worry and to work on other projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The best part of this software is that it is cloud-based, easy to navigate and setup, they give you template/dimensions for graphics, and the sales interface is easy for anyone in the office to grasp. By the time someone has typed a donation letter, I've already processed payment and printed the tickets. It is, hands down, the best ticket system for managing not only the ticket sales, but the relationship with the customer. Yeah, I could do a one-time ticket sale with EventBrite or BrownPaper Tickets (whatever they're called), but I don't have a long running capture of deep customer spending and attendance history.

Cons

The only thing that we ran up against was that pew style seating is hard to section off in the software and, inevitably, it was easier to create general "rooms" for reserved sections rather than using the seating chart for a church sanctuary. It's wonderful for theater seating!

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: January 2018

January 2018

 

Andrew, thanks for sharing your thoughts and insights here. We're happy to hear that the system is easy to use and has been a good fit for you folks at Episcopal Church of the Ascension.

We feel lucky to partner with you and are grateful you're a part of the Vendini family.

Cheers,
The Vendini Team

 

Jon from Capitol Theatre Center
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Have installed Vendini in several theatres I've administered, all with excellent results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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All kinds of reports, easy look-up of orders and patrons, efficient use of time when creating events as the process walks you through it and after creating a couple of events, the process is very easily repeated to set up other events.

Pros

It's intuitive and walks you through virtually everything which makes it very easy to use. New users can be trained in a matter of minutes.

Cons

There are rare glitches which is to be expected but the Tech Support is excellent and usually has a solution/fix quickly.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: January 2018

January 2018

 

Hello Jon,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

 

Joseph from Arkansas Public Theatre
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Could not manage our theatre without Vendini

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Vendini literally is the backbone of our business. I can not imagine another way to keep track of our sales and our patrons.

Pros

It's easy to learn and quick to teach others. Very intuitive. Love the mobile/ipad apps as well as the Facebook integration and the e-blast capabilities. Easy to reach out for help/customer service.

Cons

Some of the forms need fixed, some info will go back to blank for no reason. The toggling between admin and sales can lock up the app. Getting the right report to print can be a challenge.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: December 2017

December 2017

 

Hello Joseph,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

 

Diane from Presentation High School and South Bay Musical Theatre

November 2017

November 2017

Vendini continues to evolve and grow. The reports are great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Ease of use. Set up is simple. Email marketing is very easy to use, and very useful. Patrons live it too.

Cons

The only thing I can think of is, I would The an easy way to email patrons attending a specific date of a performance. There is a workaround to do this, but I would like a couple clicks way to do this.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: December 2017

December 2017

 

Hello Diane,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

 

James from Sacramento Choral Society & Orchestra

November 2017

November 2017

It's refreshing to deal with our Vendini colleagues. Prompt, courteous, helpful and knowledgeable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

We find the software quite intuitive and Vendini keeps adding new options that draw us closer to our patrons. That is a good thing.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: November 2017

November 2017

 

Hello James,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

 

Noel from Tavares Theater, Inc.

November 2017

November 2017

Vendini still has time for one-on-one contact while offering techno solutions as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I am from the "dark ages" of computers, yet more than not can navigate successfully through the different areas.

Cons

The marketing platform leaves something to be desired. I am used to publishing and design programs which allow placement of art in a much less rigid and limited manner.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: November 2017

November 2017

 

Hello Noel,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

 

Jessie from Tallgrass Theatre Company
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We have worked with Vendini for about 5 years and are pleased with the product and the support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

Having all of our sales and patron data in one place, being able to manage ticket sales, memberships and email communications in one central hub.

Cons

Specific reports we need (for instance, ZIP codes) are difficult to run the way we need to see them. Not being able to import donation data to show up properly into patron record (besides processing the donation through Vendini).

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: October 2017

October 2017

 

Hello Jessie,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Just to let you know, we've recently made it possible to import all donation data!

Thanks again!

 

De from Corning Opera House

October 2017

October 2017

Easy to use! love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

User friendly. It posts to Facebook automatically. When sending an email you just click the event to share and all the information is generated for you, no retyping it again.

Cons

The member fees....but they are comparable to others, so we really can't complain. Waiting 90 days to receive the last funds from an event.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: October 2017

October 2017

 

Hello De,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Looking forward to our continued relationship!

Thanks again!

 

Annie from Dancentre South & DanceFest, Inc.

October 2017

October 2017

Appreciate this great software and support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Ability to tailor it to my needs. Like quick deposit of funds. Like appearance for user and producer

Cons

large list view when I have multiple events. Wish we could have a table view. Too much to scroll for my festival master classes.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: October 2017

October 2017

 

Hello Annie,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Looking forward to our continued relationship!

Thanks again!

 

Bill from Edison Theatre

October 2017

October 2017

Vendini has made ticketing super easy for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

The ticketing software is very easy to use. Vendini has made everything from setting up events to selling tickets a very straight-forward and intuitive process. Training new box office staff takes almost no time at all.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: October 2017

October 2017

 

Hello Bill,

Thank you so much for the incredible review! We really appreciate you taking the time to let everyone know how well our product has worked for you. Looking forward to our continued relationship!

Thanks again!

 

Shandra from Jubilee Theatre

October 2017

October 2017

I have had the great pleasure of working with Vendini for 5 yrs, I love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How user-friendly the software is. The excellent customer service. Any questions, concerns, or
issues, which are usually user-error, the support team is always helpful.

Cons

The inflexibility with surveys, some patron reporting, but I feel in time,
those issues will be resolved.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: October 2017

October 2017

 

Hello Shandra,

Thanks for the great insights you shared in your review. We appreciate your feedback and feel lucky to partner with you and the Jubilee Theatre team.

We're always working hard on updating our patron reporting and we'll let you know once the updates go live!

Thanks for being a part of the Vendini family!

Cheers,
The Vendini Team

 

Carl from Howland Chamber Music Circle
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A very complete solution that has helped us with ticketing, marketing and patron management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Helped us sell more tickets by giving us online ticket sales, email marketing, reporting and patron management all in one package.

Pros

All the major functions are completely integrated: ticket sales, online sales, marketing, patron management and reporting. Setup of new events is a snap.

Cons

The reporting features seem to do what we want but it can be difficult to figure out what you need to do to get the report you want. On the other hand, the customer support is always there to help and explain things as needed. The email functionality needs to be updated as well--not terribly modern looking emails, and the functionality is a bit buggy.

Review Source: Capterra

  Response: Vendini, Vendini Inc.

Date: October 2017

October 2017

 

Carl, thanks for the great insights you shared in your review. We appreciate the feedback and feel lucky to partner with you and the Howland Chamber Music Circle team.

We're hard at work on an improved email marketing tool and look forward to your feedback when it goes live.

Thanks for being a part of the Vendini family!

Cheers,
The Vendini Team

 

Lisa from The Villages Entertainment

August 2017

August 2017

We do approximately 450 ticketed shows per year, and Vendini makes our job so easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use! From building events to selling tickets, we find it extremely easy to maneuver. Designing event layouts - Gift Card Availability - Event Reminders

Cons

Sometimes we have delays in reports loading, but this may be due to our amount of data. We would like to see the availability of Gift Card use with package purchases.

Review Source: Capterra
 

Brandon from Mile High Freedom Bands

August 2017

August 2017

Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

We love Vendini!! Ease of creating events, to the customer transactions it gives us everything we need. It is wonderful to keep all of our consumer information all in one location.

Cons

Still waiting for the Android based software. That is our only grip at this time. Looking forward to having this soon.

Review Source: Capterra
 

Bill from Pigeon Band Shell

August 2017

August 2017

Vendi online ticketing has boosted our ticket sales!

Ease-of-use

Functionality

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Value for Money

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Usability
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Support

If you run into trouble or are uncertain about how to access features, the customer support team is friendly, knowledgeable, and willing to assist you right away.

Pros

The step by step process for setting up each event is straightforward and super easy to use. For our customers, using Vendi online to purchase and print their tickets is uncomplicated and trouble free. Our presale ticket prices are slightly discounted, so online tickets purchased through Vendini save our guests money as well assist us in projecting our event attendance.

Review Source: Capterra
 

Cathy from Pomona College Theatre Department

June 2017

June 2017

Vendini is a reliable, user-friendly, electronic ticketing interface

Ease-of-use

Functionality

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Value for Money

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Pros

While the software is accessible, it's really the customer support team that is incredible. Over the three years of use, whatever the question or the need to troubleshoot a matter, they are on top of it. Prompt responses are a given. Friendly, capable staffing makes a huge difference for me and all delivered without my need of being an expert. A great product that serves the needs of our theatre patrons online and at the box office, the software provides what is needed for a small venue or larger organization.

Review Source: Capterra
 

Laurie from FestForums
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Pleased with Vendini!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Switched from another ticketing platform and was nervous about the ease of transition. From end to end, the process was seamless & pleasant. They are partners & problem solvers.

Pros

Easy to use

Review Source: Capterra
 

Michelle from Vanishing Texas Tours

March 2017

March 2017

The BEST reservation/ticketing software !

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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I looked for ten years (no kidding) for the best software for our reservations and ticketing needs. We tried a few during that time frame that just didn't work well enough to suit our needs. I stumbled upon Vendini at an INTIX conference and instantly fell in love. The software has done exactly what I need AND the developers LISTEN to my needs and have actually improved the software based on our requests. They answer the phone when I have problems and FIX it, right away (there has only been a need for this a few times in over 4 years). The additions and features with all the available reports have made my job so much easier. We are more efficient in our marketing efforts (which has saved us a ton of money) due to the reports that tell us where our customers are coming from. The website that is attached to the software makes it a snap to always have the most up to date information on the web for our customers (which in turn has cut down on the number of phone calls from customers because they can easily find that info about us on our website now)
Try it... (I don't work for Vendini)... The day you sign up will be a very happy day. Your job will become so much easier, efficient and FUN. Plus Vendini has Camp Vendini every year where you can go and learn more about the functions of the software, learn about business in general and have some good old fashioned FUN networking with others from the same industry.
I recommend Vendini 100%

Review Source: Capterra
 

Lee from SMU Meadows School of the Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Vendini is the Choice When You Need Flexible, Easy-to-Use and Easy-to-Teach Ticketing Software

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

I've been using Vendini ticketing software for eight years and have trained countless numbers of students at my University Box Office how to use the software in a quick amount of time. As our staffing changes each semester, and our events can change on a dime, the ability to train quickly, make changes instantly, and have flexible software that is easy to use, is imperative. I created some great relationships with the Vendini support team so that when there is an occasional hiccup, I know who to call and receive courteous and helpful service. But perhaps the most important aspect of Vendini is that it gets the job done. Not everything has to be complicated, and Vendini isn't!

Pros

The ease of use and the flexibility.

Cons

It gets hung up sometimes and often it is because we need the latest update on a flash player but didn't even know it changed. I wish we had advisories about that.

Advice to Others

For a box office that has rotating staff that don't have the time to make operating ticketing software their first priority, this is a great option. I can teach someone to use Vendini at the window in five minutes to get us through a busy show. Then, teaching the more intricate levels of reporting, exchanges etc. is easy to build on. I have a student staff of 30 and often many of them change each semester based on their school schedules. Ease of use and success at accomplishing the task are my main priorities and Vendini accomplishes both. It is also affordable!

Review Source: Capterra