All Giosg Reviews
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Giosg Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.8
Value for money
4.4
Functionality
4.2
Pros
"The ability to edit live chat labels is also a big plus where unlike in other tools you do not have to rummage through a separate chat support tool to correct a mistake."
"Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top."
"I really enjoy the customization features and how we can create great workflows for customers and partners when they need to get a hold of one of our consultants."
Cons
"Goal settings were a bit complex to get in use"
"Reporting is quite cumbersome and you cannot other peoples todays chats (we used this for a supplier to customer chat day and would have liked to see the report immediately)"
"Statistics are quite hard to join together or transform to readable form, both in live chat and interaction designer"
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