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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes ...Read more about DrChrono

4.0 (482 reviews)

286 recommendations


FrontRunners 2024

The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physi...Read more about athenaOne

3.8 (849 reviews)

278 recommendations


RXNT’s cloud-based, ONC-certified medical software—Billing, Practice Management, EHR, and more—improves clinical outcomes & revenue cycle management. Simple, transparent pricing includes free setup and training, free data transfer...Read more about RXNT

4.3 (448 reviews)

278 recommendations

ChartLogic EHR

ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other compl...Read more about ChartLogic EHR

3.8 (64 reviews)

78 recommendations

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NextGen Office

FrontRunners 2024

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-t...Read more about NextGen Office

4.0 (1264 reviews)

65 recommendations

Elation Health

Elation Health is the most trusted technology platform for high-value primary care. Since 2010, the company has delivered clinical-first solutions — built on a collaborative EHR platform — that help practices start, grow, communic...Read more about Elation Health

4.4 (52 reviews)

53 recommendations


AestheticsPro is a cloud-based, HIPAA compliant medical spa management software solution that offers staff and calendar management along with client management, a point-of-sale and marketing tools within a suite. The staff manage...Read more about AestheticsPro

4.3 (446 reviews)

52 recommendations

Compulink Healthcare Solutions

FrontRunners 2024

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantage includes smart f...Read more about Compulink Healthcare Solutions

4.1 (283 reviews)

50 recommendations

NextGen Enterprise

NextGen Healthcare provides scalable, integrated solutions and professional services to help your practice administer excellent care and operate your business more efficiently. We serve medium to large enterprise-level ambulatory ...Read more about NextGen Enterprise

3.9 (11 reviews)

38 recommendations


PtEverywhere transforms rehab therapy practices with its comprehensive growth solution. Designed for physical, occupational, and speech therapy practices of any size, it provides an all-in-one EMR+ solution, including scheduling, ...Read more about PtEverywhere

4.9 (7 reviews)

37 recommendations


Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ...Read more about Vagaro

4.7 (3387 reviews)

30 recommendations


FrontRunners 2024

ModMed, also known as Modernizing Medicine®, is an award-winning software company that places doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Services include electronic health...Read more about ModMed

4.2 (172 reviews)

29 recommendations


PracticeQ is a secure and cloud-based practice management software that assists healthcare practitioners with onboarding, managing, and securing patient interactions. Teams can streamline booking, billing, and charting processes. ...Read more about PracticeQ

4.9 (15 reviews)

29 recommendations


FrontRunners 2024

CharmHealth is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficient...Read more about CharmHealth

4.3 (131 reviews)

26 recommendations


NovoClinical is a completely secure, cloud-based system that can be implemented quickly. Reports and templates can be customized with features and fields specific to each practice and/or provider. NovoClinical offers insuranc...Read more about NovoClinical

4.8 (27 reviews)

17 recommendations


DocVilla is a HIPAA-compliant Cloud-based software for medical practices. DocVilla offers integrated EHR (Electronic Health Records), EMR (Electronic Medical Records), Telemedicine, Electronic Prescriptions (eRx), EPCS (Electronic...Read more about DocVilla

5.0 (15 reviews)

12 recommendations


Simultaneously running a successful multi-disciplinary practice & handling technical support for thousands of practices nationwide, we have a unique perspective when it comes to supporting your practice -- whether it's a small hom...Read more about ECLIPSE

4.6 (272 reviews)

9 recommendations


Experity is the only company with an entire software suite and service offerings purpose-built for urgent care, including an EMR/ PM, patient engagement, teleradiology, business intelligence, and medical billing. Experity, a GTCR ...Read more about Experity

4.3 (208 reviews)

9 recommendations

Qualifacts Insync

Qualifacts InSync streamlines essential healthcare functions like charting, billing, scheduling, medication management, and telehealth within a cohesive cloud-based platform. Trusted by numerous practices nationwide, InSync elevat...Read more about Qualifacts Insync

4.5 (372 reviews)

4 recommendations


CureMD is a certified cloud-based EHR, practice management, patient portal and revenue cycle management. CureMD helps physicians and office staff manage their practice operations. It also helps practices adopt Meaningful Use - dri...Read more about CureMD

3.4 (66 reviews)

4 recommendations

Buyers Guide

Last Updated: March 16, 2023

The patient scheduling market is surprisingly complex for such a straightforward application. Most vendors offer some degree of medical appointment functionality, resulting in a fragmented market with hundreds of options for just about every medical specialty and size of organization. We have written this guide to help buyers understand the medical scheduling software market and know where to begin their research.

Here’s what we’ll cover:

What Is Patient Scheduling Software?

Deployment Strategies

What Type of Buyer Are You?

Benefits and Potential Issues

Market Trends You Should Understand

The Vendor Landscape

What Is Patient Scheduling Software?

“If I had a nickel for every missed appointment, I’d be a millionaire,” say most doctors. Computerized patient scheduling systems are designed to help alleviate the burden of no-shows and last-minute calls to reschedule. These systems help practices manage the process of setting patient appointments and follow-ups. At the individual level, systems help schedulers enter patient contact information and demographics, appointment times, reasons for visits and chief complaints and billing or insurance information. The primary goals are to help practices automate the appointment process, maximize the number of patient visits and minimize no-shows and cancellations. 


Appointments dashboard screenshot in NueMD

More advanced medical scheduling systems will integrate with electronic medical records (EMR) or billing systems, provide automated phone, email or text message reminders to patients and allow patients to request appointment times and enter some intake information online. 

Deployment Strategies

Medical appointment scheduling software buyers will have the option to purchase a standalone system or a full suite of integrated scheduling, billing or EMR modules. The right deployment option will depend on the buyers' requirements and budget. In general, most companies that offer medical appointment software require buyers to purchase multiple modules in a suite.

However, standalone medical scheduling systems can be more affordable than complete suites. Patient appointment scheduling vendors such as NueMD and Practice Management ULTRA offering standalone modules.

Another viable strategy for buyers looking for an affordable deployment option is to consider software as a service (SaaS), or online patient scheduling software. In addition to being a cost-effective way to get a medical appointment scheduling system up and running, Web-based solutions can be easier to host and maintain because the system is installed off-premise and supported by the vendor rather than internal IT staff. PrognoCIS by Bizmatics is just one of many Web-based practice management vendors with online medical appointment scheduling applications.

What Type of Buyer Are You?

Before you can evaluate systems, you’ll want to know what buyer category you belong to. We believe at least 90 percent of buyers fall into one of these categories:

Standalone buyers. These buyers are looking for a straightforward solution without lots of bells and whistles, but something robust enough to support their primary needs. 

Complete suite buyers. These buyers work for practices that are looking for appointment functionality integrated with EMR and/or billing modules. We are hearing from lots of these buyers due to the HITECH Act requiring most physician practices to adopt EMRs. 

Cost-conscious buyers. These buyers have the most basic needs and are typically looking for an affordable option. They may be open to a Web-based system, but due to their budget they will likely implement an on-premise system. 

Multi-location buyers. These buyers work for practices who need to access schedule data from multiple locations, including satellite offices, hospitals or home. They often prefer Web-based deployment due to ease of implementation and sharing of data.  

Benefits and Potential Issues

A scheduling tool should benefit providers, front office staff and back office staff. Buyers should expect to realize the following benefits when implementing online medical scheduling systems:

  • Organization and efficiency: With formal scheduling tools, office staff should be able to see quickly when providers are available. They should be able to gather patient information and finish the call quickly, allowing them to focus on other tasks or receive more calls.

  • Improved provider-patient communication: By receiving automated appointment reminders via phone, text message and email, patients are much more likely to confirm and show up for their scheduled appointment times.

  • Improved patient experience: By streamlining the appointment making process, patients face fewer of the annoyances they can face when calling to schedule appointments—long hold times, back-and-forth determination of suitable appointments and lengthy explanations of chief complaints and contact information.

  • Reduced no-shows: One of the biggest challenges for outpatient health care providers is reducing the number of patients that simply fail to show up for their appointments. This results in wasted time and money. Automated electronic scheduling software can help office staff track and analyze no-show trends within their practice. In addition, the system can assist in determining the most effective method for managing and sending appointment reminders.

  • Same-day appointments: Online medical appointment scheduling software could also permit doctors to offer same-day appointments. While this would require additional staff support to continuously monitor and evaluate appointments, no-shows and waitlisted patients, it could lead to greater patient satisfaction and revenue.

The primary concern we hear from most buyers is data security. Buyers will want to ensure that the selected system is HIPAA compliant, and should be aware the most formal medical scheduling programs will meet HIPAA requirements. Many affordable options such as Microsoft Outlook and Google Calendar are not HIPAA compliant. Surprisingly, we occasionally hear from practices using these systems. 

Market Trends to Understand

SaaS. SaaS solutions have become very popular and comprise a large portion of scheduling system implementations. Web-based deployment makes it easy for smaller practices to implement a system without IT staff, and it also helps large practices share data across multiple locations.  

Patient portal. More and more vendors are offering patient portals that allow patients to request appointment times online. These portals are typically integrated with systems that offer electronic medical records and/or billing. 

Online services. Although a nascent concept and not available yet nationwide, start-up services such as could become large source of new patients for providers in the future. Buyers might want to consider ensuring that their selected vendor offers an open system that can integrate with and other similar services. 

The Vendor Landscape

While the landscape is very saturated and may appear confusing, the available options can be segmented by their suitability to the different buyer and company types.

This type of buyer...

Should evaluate these systems

Standalone system buyers

AdvancedMD, NueMD, MedLedger

Complete suite buyers

eClinicalWorks, Allscripts, NextGen EHR

Cost-conscious buyers

Microsoft Outlook, ScheduleView

Multi-location buyers

LeonardoMD, AdvancedMD