--- title: "Best Chronic Care Management Software - 2026 Reviews & Pricing" description: "Find the best Chronic Care Management Software for your organization. Compare top Chronic Care Management Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/medical/chronic-care-management-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Chronic Care Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Chronic Care Management Software of 2026 Updated November 1, 2026 On this page 1. Popular Comparisons 2. Buyers Guide Filter products 146 results ### Compare Products Showing 1 - 25 of 146 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [RXNT](/medical/rxnt-emr-profile/) - Overall rating: 4.3/5 - Reviews: 514 - Starting price: $32.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Available #### Overview RXNT is an ambulatory healthcare technology company that empowers medical practices, multi-location groups, and enterprise multi-specialty organizations to scale with confidence [Read more](/medical/rxnt-emr-profile/) ##### What users love - Simple setup and daily operation - Streamlined electronic prescribing workflow - Intuitive and user-friendly design ##### To take in mind - Limited and unresponsive support experience - Cumbersome patient data handling - Prescription processing and pharmacy issues #### Features ##### Best rated features - Online Forms: 5/5 - Therapy Notes: 5/5 - Search/Filter: 5/5 - SMS Reminders: 5/5 [See all features](/medical/rxnt-emr-profile/#key-features) #### Pricing ##### Scheduling - Price: $32.00/month - Manage patient appointments and office resources. ##### Electronic Health Records - Price: $126.00/month - Real-time access to custom charts and reports, lab test requests and review, and patient portal. ##### Practice Management - Price: $213.00/month - Streamline billing, reduce denials and rejections, and get reimbursed faster. Includes medical [See full pricing details](/medical/rxnt-emr-profile/#pricing-and-plans) --- ### [Tebra](/medical/kareo-profile/) - Overall rating: 4.0/5 - Reviews: 1,391 - Best for: On the rise - Free trial: Available - Free demo: Not available #### Overview "Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. It combines certified EHR technology, clinical documentation, [Read more](/medical/kareo-profile/) ##### What users love - Intuitive and user-friendly interface - Comprehensive onboarding and resources - Flexible provider and client access ##### To take in mind - Unresponsive and inconsistent support - Complex and unintuitive billing process - Unexpected fees and costly transitions #### Features ##### Best rated features - Lab Integration: 5/5 - Online Forms: 5/5 - Patient Flow Management: 5/5 - Mobile Alerts: 5/5 [See all features](/medical/kareo-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/medical/kareo-profile/#pricing-and-plans) --- ### [AdvancedEHR](/product/1018-AdvancedEHR/) - Overall rating: 3.6/5 - Reviews: 467 - Free trial: Not available - Free demo: Not available #### Overview The AdvancedMD EHR Software offers a comprehensive Electronic Medical Record (EMR) service designed to streamline and optimize various aspects of medical practice management. It [Read more](/product/1018-AdvancedEHR/) ##### What users love - Simple learning and daily use - Intuitive and user-friendly design ##### To take in mind - Complex and inefficient billing processes - Slow and unhelpful customer service - Insufficient and confusing training #### Features ##### Best rated features - Workflow Management: 5/5 - Initial Assessments: 5/5 - Vitals Tracking: 5/5 - Patient Intake: 5/5 [See all features](/product/1018-AdvancedEHR/#key-features) --- ### [athenaOne](/medical/athenacollector-athenaclinicals-profile/) - Overall rating: 3.8/5 - Reviews: 916 - Free trial: Available - Free demo: Available #### Overview athenaOne is an integrated solution designed for healthcare practices, offering electronic health records, revenue cycle management and patient engagement tools. The platform’s EHR [Read more](/medical/athenacollector-athenaclinicals-profile/) ##### What users love - Intuitive and user-friendly design - Convenient access from anywhere - Robust system-wide integrations ##### To take in mind - Slow and inconsistent support response - Impersonal and difficult portal experience - Complex and error-prone billing #### Features ##### Best rated features - Case Management: 5/5 - Patient Management: 5/5 - For Healthcare: 5/5 - Out-Patient Management: 5/5 ##### Worst rated features - For Orthopedics: 1/5 - Clinical Notes: 1/5 - Quotes/Estimates: 1/5 [See all features](/medical/athenacollector-athenaclinicals-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/medical/athenacollector-athenaclinicals-profile/#pricing-and-plans) --- ### [AdvancedMD Billing Services](/medical/amd-billing-profile/) - Overall rating: 4.1/5 - Reviews: 85 - Starting price: $100.00/month - Free trial: Not available - Free demo: Not available #### Overview AdvancedMD is a medical office software suite with cloud-based, integrated physician-patient workflow solutions including: practice management/medical billing, electronic health [Read more](/medical/amd-billing-profile/) #### Features ##### Best rated features - Dunning Management: 5/5 - Invoice History: 5/5 - Document Storage: 5/5 - Code & Charge Entry: 5/5 ##### Worst rated features - EHR/EMR Integration: 1/5 - Medical Billing: 2.5/5 - Insurance Eligibility Verification: 3.8/5 - Online Invoicing: 4/5 [See all features](/medical/amd-billing-profile/#key-features) --- ### [TotalMD](/medical/totalmd-profile/) - Overall rating: 4.4/5 - Reviews: 66 - Starting price: $129.00/month - Free trial: Available - Free demo: Not available #### Overview Running a successful medical practice requires more than great patient care, it requires efficient operations, accurate billing, and complete financial visibility. TotalMD is a [Read more](/medical/totalmd-profile/) #### Features ##### Best rated features - Customizable Templates: 5/5 - Third-Party Integrations: 5/5 - Appointment Management: 5/5 - Reporting & Statistics: 5/5 ##### Worst rated features - Remittance Advice: 3/5 - Practice Management: 3.3/5 [See all features](/medical/totalmd-profile/#key-features) #### Pricing ##### Basic - Price: $129.00/month [See full pricing details](/medical/totalmd-profile/#pricing-and-plans) --- ### [TheraOffice](/medical/theraoffice-profile/) - Overall rating: 4.4/5 - Reviews: 27 - Free trial: Not available - Free demo: Available #### Overview TheraOffice is an integrated physical therapy EMR software that seamlessly manages patient intake, scheduling, documentation, billing, accounting, and reporting to help you manage [Read more](/medical/theraoffice-profile/) #### Features ##### Best rated features - Patient Records Management: 5/5 - Reminders: 5/5 - Medical Billing: 5/5 - Claims Management: 5/5 ##### Worst rated features - For Physical Therapy: 1/5 - EMR/EHR: 1/5 - Appointment Management: 1/5 - Billing & Invoicing: 2/5 [See all features](/medical/theraoffice-profile/#key-features) #### Pricing ##### TheraOffice - Price: Custom - Pricing available upon request [See full pricing details](/medical/theraoffice-profile/#pricing-and-plans) --- ### [Practice Fusion](/medical/practice-fusion-profile/) - Overall rating: 3.7/5 - Reviews: 441 - Starting price: $199.00/month - Free trial: Available - Free demo: Not available #### Overview Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. [Read more](/medical/practice-fusion-profile/) ##### What users love - Intuitive and accessible interface ##### To take in mind - Unexpected fees and inflexible contracts - Limited and unresponsive support - Patient record management challenges #### Features ##### Best rated features - Therapy Notes: 5/5 - Initial Assessments: 5/5 - Self Service Portal: 5/5 - Data Import/Export: 5/5 [See all features](/medical/practice-fusion-profile/#key-features) #### Pricing ##### Practice Fusion EHR - Price: $199.00/month - 241-320 students- $219 [See full pricing details](/medical/practice-fusion-profile/#pricing-and-plans) --- ### [Compulink](/medical/compulinkhealthcare-profile/) - Overall rating: 4.1/5 - Reviews: 282 - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview Compulink Healthcare Solutions is a practice management platform offering electronic health records, billing, patient engagement and operational tools for medical practices. It [Read more](/medical/compulinkhealthcare-profile/) ##### What users love - Responsive and knowledgeable assistance - Tailored workflows and flexibility - Comprehensive and versatile functionality ##### To take in mind - Disruptive and problematic updates #### Features ##### Best rated features - Physician Scheduling: 5/5 - Patient Records Management: 5/5 - Medication Management: 5/5 - EMR/EHR: 5/5 ##### Worst rated features - ONC-ATCB Certified: 3/5 - Handwriting Recognition: 3/5 - Compliance Tracking: 3/5 [See all features](/medical/compulinkhealthcare-profile/#key-features) --- ### [NextGen Office](/medical/nextgen-profile/) - Overall rating: 4.0/5 - Reviews: 1,286 - Starting price: $300.00 - Free trial: Not available - Free demo: Not available #### Overview NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize [Read more](/medical/nextgen-profile/) ##### What users love - Intuitive interface and navigation - Flexible workflow personalization options - Supports practice growth and learning ##### To take in mind - Slow and unresponsive support experience - Cumbersome patient data management - Workflow and specialty limitations #### Features ##### Best rated features - Patient Data Security - Healthcare Claims Management: 5/5 - Claims Data Automation - Healthcare Claims Management: 5/5 - Patient Portal: 4.5/5 - Patient Communications: 4/5 ##### Worst rated features - Surveys & Feedback: 2.5/5 - Workflow Management: 4/5 - Patient Communications: 4/5 [See all features](/medical/nextgen-profile/#key-features) --- ### [CollaborateMD](/medical/collaboratemd-profile/) - Overall rating: 4.1/5 - Reviews: 113 - Best for: HIPAA Compliant - Free trial: Not available - Free demo: Not available #### Overview Looking to simplify billing, increase efficiency, and maximize revenue? CollaborateMD by EverHealth is cloud-based practice management and medical billing software that [Read more](/medical/collaboratemd-profile/) #### Features ##### Best rated features - EMR/EHR: 5/5 - For Substance Abuse Therapy: 5/5 - Document Management: 5/5 - Healthcare Compliance: 5/5 ##### Worst rated features - Dunning Management: 1/5 - Scheduling: 1/5 [See all features](/medical/collaboratemd-profile/#key-features) --- ### [zHealth](/medical/zhealth-ehr-profile/) - Overall rating: 4.6/5 - Reviews: 129 - Starting price: $50.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview zHealth is an industry-leading, all-in-one chiropractic software with features - custom SOAP notes, integrated billing, scheduling & real-time phone support. The software comes [Read more](/medical/zhealth-ehr-profile/) #### Features ##### Best rated features - Reminders: 5/5 - Recurring/Subscription Billing: 5/5 - Access Controls/Permissions: 5/5 - EMR/EHR: 5/5 ##### Worst rated features - Booking Management: 3.3/5 - Alerts/Notifications: 3.3/5 - Outcome Assessment Tools: 3.7/5 - Customizable Forms: 4/5 [See all features](/medical/zhealth-ehr-profile/#key-features) --- ### [NextGen Enterprise](/medical/nextgen-enterprise-profile/) - Overall rating: 4.2/5 - Reviews: 38 - Free trial: Not available - Free demo: Not available #### Overview NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve [Read more](/medical/nextgen-enterprise-profile/) #### Features ##### Best rated features - API: 5/5 - Confirmations/Reminders: 5/5 - Patient Portal: 5/5 - Practice Management: 5/5 ##### Worst rated features - Imaging and X-rays: 2/5 - Reporting/Analytics: 2.5/5 [See all features](/medical/nextgen-enterprise-profile/#key-features) --- ### [ModMed](/medical/electronic-medical-assistant-profile/) - Overall rating: 4.5/5 - Reviews: 568 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview ModMed is a cloud-based, all-in-one platform designed for specialty medical practices of all sizes, from solo providers to multi-location groups. It serves specialties including [Read more](/medical/electronic-medical-assistant-profile/) ##### What users love - Accessible and organized interface - Quick learning and onboarding process - Streamlined and intuitive navigation ##### To take in mind - Disruptive and frequent updates - Billing accuracy and support issues #### Features ##### Best rated features - Financial Management: 5/5 - File Sharing: 5/5 - One-to-One Messaging: 5/5 - Multi-Provider Practice: 5/5 ##### Worst rated features - Compliance Tracking: 1/5 - Invoice History: 1/5 - Code & Charge Entry: 1/5 - For Ophthalmologists: 1/5 [See all features](/medical/electronic-medical-assistant-profile/#key-features) --- ### [Unlimited Financials](/medical/g4-studio-profile/) - Overall rating: 4.4/5 - Reviews: 14 - Starting price: $400.00/month - Free trial: Not available - Free demo: Not available #### Overview Unlimited Financials is a practice management software platform designed to assist specialty healthcare organizations in managing revenue cycle operations and financial [Read more](/medical/g4-studio-profile/) #### Features ##### Best rated features - Electronic Payments: 5/5 - Billing & Invoicing: 5/5 - Credit Card Processing: 5/5 - Patient Intake: 5/5 [See all features](/medical/g4-studio-profile/#key-features) --- ### [AllegianceMD](/medical/allegiancemd-profile/) - Overall rating: 4.2/5 - Reviews: 26 - Starting price: $349.00 - Free trial: Not available - Free demo: Available #### Overview AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution [Read more](/medical/allegiancemd-profile/) #### Features ##### Best rated features - Appointment Scheduling: 5/5 - Medical Billing: 5/5 - Meaningful Use Certified: 5/5 - Multi-Location: 5/5 ##### Worst rated features - Practice Management: 3.5/5 - Claims Management: 3.8/5 - Insurance Eligibility Verification: 3.8/5 - Patient Portal: 4/5 [See all features](/medical/allegiancemd-profile/#key-features) #### Pricing ##### Basic - Price: $349.00 [See full pricing details](/medical/allegiancemd-profile/#pricing-and-plans) --- ### [Advanced Data Systems](/medical/advanced-data-systems-medicspremier-profile/) - Overall rating: 4.6/5 - Reviews: 117 - Starting price: $350.00one time - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Advanced Data Systems provides healthcare software designed to streamline clinical and administrative workflows for various medical organizations. The software suite supports [Read more](/medical/advanced-data-systems-medicspremier-profile/) #### Features ##### Best rated features - Physician Management: 5/5 - Calendar Management: 5/5 - Charting: 5/5 - Reminders: 5/5 [See all features](/medical/advanced-data-systems-medicspremier-profile/#key-features) --- ### [Waystar](/medical/waystar-profile/) - Overall rating: 4.4/5 - Reviews: 214 - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview Waystar delivers a unified, enterprise-grade healthcare revenue cycle management (RCM) platform designed to simplify payments, improve accuracy, and accelerate financial [Read more](/medical/waystar-profile/) #### Features ##### Best rated features - Customer Database: 5/5 - Reminders: 5/5 - Patient Engagement: 5/5 - Payment Collection: 5/5 ##### Worst rated features - Financial Management: 1/5 - Alerts/Notifications: 1/5 [See all features](/medical/waystar-profile/#key-features) --- ### [Euclid](/medical/euclid-profile/) - Overall rating: 4.8/5 - Reviews: 31 - Starting price: $1.00/month - Free trial: Available - Free demo: Available #### Overview Euclid is a medical management solution that helps hospitals and healthcare providers streamline various clinical operations such as claims processing, scheduling, billing and [Read more](/medical/euclid-profile/) #### Features ##### Best rated features - Revenue Management: 5/5 - HIPAA Compliant: 5/5 - Code & Charge Entry: 5/5 - Patient Intake: 5/5 ##### Worst rated features - Invoice History: 3.7/5 - Patient Scheduling: 4/5 - Compliance Tracking: 4/5 - Insurance Eligibility Verification: 4/5 [See all features](/medical/euclid-profile/#key-features) #### Pricing ##### Basic - Price: $300.00 ##### Per Claim - Price: $1.00/month ##### Per Provider - Price: $400.00/month [See full pricing details](/medical/euclid-profile/#pricing-and-plans) --- ### [Qualifacts InSync EHR](/product/421013-InSync-EMR/) - Overall rating: 4.5/5 - Reviews: 393 - Starting price: $75.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Qualifacts InSync streamlines essential healthcare functions like charting, billing, scheduling, medication management, and telehealth within a cohesive cloud-based platform. [Read more](/product/421013-InSync-EMR/) ##### What users love - Accessible learning and usability - Intuitive and organized navigation - Tailored workflows and flexibility ##### To take in mind - Inconsistent support and onboarding - Slow loading and lag issues #### Features ##### Best rated features - Drag & Drop: 5/5 - Invoice History: 5/5 - Inventory Management: 5/5 - Medication Alerts/Warnings: 5/5 [See all features](/product/421013-InSync-EMR/#key-features) --- ### [Benchmark EHR](/medical/benchmark-systems-ehr-profile/) - Overall rating: 4.7/5 - Reviews: 39 - Free trial: Not available - Free demo: Not available #### Overview Designed for healthcare organizations of all sizes, Benchmark EHR is a cloud-based solution that helps streamline electronic medical records management via e-prescribing, patient [Read more](/medical/benchmark-systems-ehr-profile/) #### Features ##### Best rated features - Reminders: 5/5 - Patient Scheduling: 5/5 - Decision Support: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Reporting/Analytics: 4/5 - Calendar Management: 4/5 - Patient Engagement: 4/5 [See all features](/medical/benchmark-systems-ehr-profile/#key-features) --- ### [Nexus EHR](/product/3725-Nexus-Clinical/) - Overall rating: 4.5/5 - Reviews: 32 - Free trial: Available - Free demo: Available #### Overview Reclaiming the Patient-Provider Connection. Nexus EHR was built on a single premise: doctors should be healers, not data entry clerks. In an era of record-high burnout, Nexus [Read more](/product/3725-Nexus-Clinical/) #### Features ##### Best rated features - Surveys & Feedback: 5/5 - Immunization & Allergy Tracking: 5/5 - Payment Processing: 5/5 - Clinic Interoperability: 5/5 ##### Worst rated features - Historical Reporting: 3/5 [See all features](/product/3725-Nexus-Clinical/#key-features) #### Pricing ##### Physician - Price: Custom - Pricing available upon request - Nexus offers annual contract as well as month to month subscription. The Subscription is charged [See full pricing details](/product/3725-Nexus-Clinical/#pricing-and-plans) --- ### [Benchmark Solutions Practice Management](/medical/antworks-profile/) - Overall rating: 4.8/5 - Reviews: 134 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Benchmark Practice Management streamlines workflows and improves front and back-office operations to reduce errors, improve patient care, all while boosting revenues. This approach [Read more](/medical/antworks-profile/) #### Features ##### Best rated features - HIPAA Compliant: 5/5 - Calendar Management: 5/5 - EMR/EHR: 5/5 - Document Management: 5/5 ##### Worst rated features - Bill Payment: 3/5 - For Medical Purposes: 4/5 - Billing & Invoicing: 4/5 - Insurance Eligibility Verification: 4/5 [See all features](/medical/antworks-profile/#key-features) --- ### [OpenPM](/medical/openpm-profile/) - Overall rating: 4.8/5 - Reviews: 29 - Free trial: Available - Free demo: Not available #### Overview OpenPM is a cloud-based practice management solution designed to help medical organizations manage billing, accounting, patient records and more via a unified portal. The platform [Read more](/medical/openpm-profile/) #### Features ##### Best rated features - EHR/EMR Integration: 5/5 - Reminders: 5/5 - Customizable Forms: 5/5 - Invoice History: 5/5 ##### Worst rated features - Document Storage: 1/5 [See all features](/medical/openpm-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request - Please contact OpenPracticeSolutions for pricing detais. [See full pricing details](/medical/openpm-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/medical/chronic-care-management-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/medical/chronic-care-management-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/medical/chronic-care-management-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/medical/chronic-care-management-comparison/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/medical/chronic-care-management-comparison/?__ai_markdown=true&page=6) ## Popular Comparisons [ Zanda Health vs SimplePractice ](https://www.softwareadvice.com/medical/power-diary-profile/vs/simplepractice/)[ athenaOne vs Tebra ](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/kareo/)[ Mindbody vs Booker ](https://www.softwareadvice.com/medical/booker-profile/vs/mindbody/)[ RXNT vs ModMed ](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/rxnt-emr/)[ AdvancedEHR vs DrChrono ](https://www.softwareadvice.com/compare/1018-AdvancedEHR/vs/131146-drchrono/)[ Jane vs Practice Fusion ](https://www.softwareadvice.com/compare/86099-Jane-App/vs/366798-practice-fusion/)[ Kipu vs Qualifacts InSync EHR ](https://www.softwareadvice.com/compare/3226-kipu/vs/421013-InSync-EMR/) ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. As of 2015, medical practices that treat patients with multiple chronic conditions through non-face-to-face visits (e.g., coordinating with other providers caring for the patient or verifying medication compliance with pharmacies) can qualify for reimbursement for those extra-in-person activities thanks to the Centers for Medicare and Medicaid Services Chronic Care Management (CCM) Program and the new billing code 99490. Now, all the work you do outside of seeing your patients in-office to help treat their chronic conditions can be submitted and potentially covered, which is great news. The bad news is that this program adds a whole new layer of Medicare billing, coding and tracking that practices have to deal with—and that extra burden is often too overwhelming for small practices. Fortunately, practices using chronic care management software can more effectively manage Medicare reimbursements with a shift from fee-for-service billing to the CCM fee procedures. Here's what we'll cover in this Buyer's Guide: [What Is Chronic Care Management Software?](#WhatIsChronicCareManagementSoftware) [Common Features of Chronic Care Management Software](#CommonFeaturesofChronicCareManagementSoftware) [Challenges of Chronic Care Management Software](#ChallengesofChronicCareManagementSoftware) [Solutions and Benefits of Chronic Care Management Software](#SolutionsandBenefitsofChronicCareManagementSoftware) [Tips for Selecting Chronic Care Management Software Features](#TipsforSelectingChronicCareManagementSoftwareFeatures) ## What Is Chronic Care Management Software? Chronic care management software integrates with and enhances existing [electronic medical records (EMR) systems](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) to add features that support CCM services. By connecting CCM software to your EHR, you'll be able to: - Identify patients who qualify for CCM care - Categorize them by their level of need - Record activities that qualify as CCM care - Create an audit trail by logging tasks as they're completed - Export data for billing and coding - Track patient histories over time to optimize treatment The goal of this software is, simply stated, to make it easier for you to get reimbursed for the time you spend managing your patients' chronic conditions. With this software, you can provide better, more customized treatment to your patients while ensuring your valuable time never goes to waste. In order for a patient to qualify for the CCM program, they must meet three criteria: 1. The patient must be diagnosed with two or more chronic conditions, each of which are expected to last from one year to the patient's entire lifetime. 2. The diagnosed chronic conditions must place the patient at risk of death, acute exacerbation/decompensation and/or functional decline. 3. The patient's physician must establish, implement, revise and/or monitor a comprehensive care plan for the patient. Once you recognize that a portion of your patients can be considered for the CCM program, you'll want to consider adopting chronic care management software to help you treat them. ## Common Features of Chronic Care Management Software A great way to gain a more in-depth understanding of what this software does is to learn about it's different features. While not all CCM systems will include the same functionality, here are a few of the key components you should expect to see when selecting the right software: | Feature | Description | | --- | --- | | Patient consent/enrollment | Any forms or disclosure documents that alert the patient they qualify for the CCM program and obtain consent to receive CCM treatment. | | Patient care planning | Creating a thorough care plan for each qualifying patient is a major component of CCM eligibility, and many software vendors include functionality to support development, implementation, tracking and modifications to these care plans. | | Task/time logging | Another part of the CCM program is a time requirement. In order to bill Medicare, physicians must spend a certain amount of time each month on these non-face-to-face services. | | Billing | Utilized logs, patient plans and other reports to streamline Medicare billing at the end of each month. | | HIPAA compliance | In addition to the requirements for patients and their care plans, CCM software must meet specific HIPAA requirements in order to ensure patient privacy. Software vendors who do meet these requirements will be able to provide documentation proving their HIPAA compliance. | | User dashboard | A live, real-time dashboard that shows your current CCM minutes and tasks. | --- Here's an example of patient care plan functionality in ThoroughCare's CCM product. Note that it enables users to track time spent working on the care plan down to the hundredth of a second (see the timer bar at the top of the screenshot), and offers the ability to log time directly from the care plan app. _Care planning in ThoroughCare's CCM module_ Keep reading for more information on selecting the right set of CCM software features for your small practice. ## Challenges of Chronic Care Management Software Before you jump into the world of chronic care management, though, there are a few potential issues worth noting. **Obtaining and maintaining the technology is your responsibility.** There is currently no way to be reimbursed through Medicare for money spent on chronic care management software or any other software/hardware system designed to make CCM easier. The cost can be high depending on your chosen deployment method and payment plan, and there are HIPAA privacy requirements that CCM systems must follow. **Patients must be notified and consent to the CCM program.** You cannot track and bill time spent working with chronic patients who have not given explicit consent to be included in the program, which means you must explain the system to qualifying patients and obtain written consent. This burden can be mitigated with chronic care management software, but it should still be a consideration if your patients might be reluctant to sign up. **It's time consuming.** The billing process, while made simpler with CCM software, is complex. In order to submit hours for reimbursement, you'll need to collect a lot of information and be prepared to share detailed documentation for all of it. ## Solutions and Benefits of Chronic Care Management Software Now that we've covered some of the potential challenges of participating in the CCM program, it's worth considering some of the solutions to those challenges and other benefits provided by chronic care management software. **Increased revenue for practices.** This one is a no-brainer. By taking advantage of billing code 99490, physicians will no longer lose revenue for the time they spend caring for chronic patients outside of face-to-face visits. At around $42 for every 20 minutes of non-face-to-face time, physicians stand to earn back a massive chunk of lost revenue. In fact, estimates back in when the new billing code because available in 2015 put the average annual revenue for CCM hours at $75,000. With the increased profit, you can expect high ROI after purchasing and maintaining chronic care management software. **Better treatment for chronic patients.** Thanks to benefits like strictly outlined patient plans, designated communication channels, a streamlined referrals process and a reduction in face-to-face visits, patients suffering from multiple chronic conditions enjoy easier, more convenient care, which in turn results in an overall boost to both patient engagement and satisfaction. With features that handle patient notifications and consent for you, you and your patients are free to enjoy the benefits of clearer, more convenient communication channels. **Fewer hospital admissions.** By providing more robust care for chronic patients outside of visits, physicians can actually reduce the number of times patients need to be admitted to the hospital for preventable complications, readmissions, or emergency care. That means less time spent at the hospital or filling out paperwork and more time spent actually treating your patients. ## Tips for Selecting Chronic Care Management Software Features When choosing the best chronic care management software for your practice, it's easy to get overwhelmed by all of your functionality options. Here are a few quick tips to help you select the most important features for your practice: - Thanks to the CCM Program's strict requirements, you automatically know which two features are absolute must-haves regardless of practice size or problem areas: care planning and time tracking. Doesn't matter what your specific needs are, these two features are the first things to look for when evaluating software products. - Another no-brainer to look for is HIPAA certification. While this isn't exactly a function of the software, it's absolutely imperative that you verify any potential vendor's certification status before moving forward with your research. If a product isn't HIPAA compliant, there's no point in learning more about it. - When it comes to participating in the CCM Program, billing is typically the biggest hassle. If your practice struggles to keep track of necessary information or submit claims on time, you need robust billing functionality that automates as much of those processes as possible. - If your biggest pain point is communicating with patients, explaining their chronic care options or collecting and keeping track of consent forms, you need software with messaging capabilities and an EHR integration. You should strongly consider products with patient portals and e-signature support to make staying in touch with your patients as easy as possible. **Remember, these tips are useful when working through your functionality options, but ultimately you are an expert in knowing what your practice needs.** You're the one who runs it, spends every day in it and deals with its problems firsthand, and that makes you the most qualified person when it comes to identifying the feature solutions you need to invest in.