Recommendations: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. Reviews: Sorts listings by the number of user reviews we have published, greatest to least. Sponsored: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. Avg Rating: Sorts listings by overall star rating based on user reviews, highest to lowest. A to Z: Sorts listings by product name from A to Z.
athenahealth, recently ranked #1 by 2022 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management, provides cloud-based services for electronic health records (EHR), revenue cycle manag...Read more
RXNT’s integrated suite of ONC-ACB certified EHR, Practice Management, and Billing software optimizes clinical outcomes and revenue management. Simple, transparent pricing has no "hidden fees" and includes free setup and training,...Read more
NextGen Healthcare offers NextGen Office—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solution that includes specialty-specific content, a claims clearin...Read more
CareCloud Inc. offers an integrated electronic health recording (EHR) solution–Charts–that provides collective benefits of EMR, practice management and medical billing services. Charts helps physicians to streamline clinical opera...Read more
ModMed, also known as Modernizing Medicine, offers an integrated telehealth platform within its specialty-specific EHR system, EMA. Called modmed Telehealth, it offers synchronous audio and video telemedicine capabilities for spec...Read more
PatientNow provides the most comprehensive EMR, practice management, and patient engagement software solution in the elective medical industry. Streamline practice operations, improve efficiency, and drive revenue with one softwar...Read more
PrognoCIS EHR and PrognoCIS Telemedicine have earned a reputation for fast, flexible individual provider workflow. The software package offers a full suite of highly desirable features and functions. PrognoCIS provides a cloud-bas...Read more
For more than 20 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and physicians, and is used b...Read more
Launch your Telemedicine program today with MendFree.
Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data.
Users and prov...Read more
The ENTChoice EHR and Practice Management systems offers a fully web-based product specifically designed for otolaryngologists. ENTChoice is a fully integrated EHR, Practice Management, Medical Billing and Telehealth Solution. ENT...Read more
Osmind's EHR and patient engagement platform is designed for psychiatric practices that want a streamlined way to manage their measurement-based care, or offer breakthrough modalities like TMS and psychedelic-assisted psychotherap...Read more
The UroChoice EMR and Practice Management systems offers a fully web-based product specifically designed for Urologists. UroChoice is a fully integrated Practice Management, Urology EHR, Medical Billing and Telehealth Solution. Ur...Read more
Founded in 2005, Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for...Read more
IntakeQ is an online forms intake platform designed to help healthcare professionals convert existing forms, manage client notes, send custom reminder messages and accept credit card payments. Key features include appointment sche...Read more
Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and prac...Read more
Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages.
Key ...Read more
PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles.
The solution provides an appointment-scheduling module that allows patients to request appointments th...Read more
Cerner's PowerChart Ambulatory EHR is a hybrid EHR solution that caters to clinicians in hospitals and ambulatory facilities. PowerChart is designed to help with multi-entity electronic medical record creation. This solution can b...Read more
Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, op...Read more
Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.
Key features include conta...Read more
Patient engagement has become the engine for running a successful medical practice. It can involve anything from the use of patient portals, which allow patients to securely engage with the a through self-service, to communication between providers and patients via other channels such as secure messaging and email marketing.
Patient engagement software enables medical practices to engage with patients throughout the time of care and also significantly lessens the repetitive daily tasks of medical staff. The market for patient engagement software is growing fast, but many practices still aren't sure what the software does and how it fits into their medical practice.
This buyer's guide will help you better understand this market, determine whether you're ready for patient engagement software and give you the information you need to select the best tool for your practice.
Common Functionality of Patient Engagement Software
Vendors offer a variety of functional breadth and depth in their patient engagement software platforms. Here are some of the most common capabilities:
Enables providers and patients to communicate in a safe and encrypted manner.
Allows patients to search for and book appointments online. Can be integrated with the practice's EMR or EHR system.
Enables medical staff to remind patients of scheduled clinic visits through email, text message or recorded messages so they spend more time with patients in the office rather than on the phone.
Allows patients to fill out new patient forms electronically and provide their health history, medication lists etc.
Patient document management
Enables patients to view, download and transmit their health reports, lab results and other medication summaries from one provider to another.
Includes educational and medical resources that are delivered to patients online. The software enables physicians to preselect medical content for specific patients, or content is automatically selected based on medical conditions.
Shortens the revenue cycle by offering more payment options to patients.
What Type of Buyer Are You?
Before you start evaluating patient engagement software options, you'll want to know what buyer category you belong to and any unique considerations for your situation. Providers considering patient engagement software will fall into one of the following categories:
Small practices (one to five physicians). You are likely looking to deploy patient engagement software in an effort to grow your patient base. Most cloud-based patient engagement platforms would be suitable for you, since they often offer subscriptions on a per user basis. Look for platforms that offer features such as online form filling for new patients, which will be a big time saver for growing practices.
Midsize practices (six to 25 physicians). You're interested in providing added value to your existing patients as well as adding new patients. You likely have straightforward requirements that are met by most cloud-based systems. Look to features such as online appointment scheduling, appointment reminders and patient education to improve the patient experience.
Appointment reminders on Nextech's patient engagement mobile platform
Large practices (25+ physicians). You'll likely fall into this category if you're a multiple specialty clinic and/or have a large number of providers. You should look at scalable, robust solutions that integrate with your existing technology. For example, integrated bill payment features offered by patient engagement systems can make your revenue cycle more efficient.
Benefits of Patient Engagement Software
Practices implementing patient engagement software stand to benefit in a variety of ways. The key benefits include:
Enhanced patient satisfaction. By using technology to engage with patients as well as improve the process of patient care, medical practices should notice an increase in patient satisfaction. Features such as secure messaging and online appointment scheduling will enhance the overall patient experience.
Improved quality of care with fewer readmissions. Patient engagement software can deliver personalized educational resources electronically to patients, sometimes in the form of videos or other interactive media. This can lead to higher engagement levels on the parts of the patients and their families, reducing the need for readmission or unnecessary trips to the office or clinic.
Better decision-making. It is well known that teamwork and collaboration provide better results. Patient engagement software promotes collaboration between physicians and patients, which can lead to more effective decision-making regarding care.
Market Trends to Understand
As you search for patient engagement software, be sure you're informed about these latest related trends:
Availability of mobile apps. Everything is going mobile and patient engagement software is no exception. Many vendors offer mobile apps so physicians, medical staff and patients can access the software on their mobile devices. The portability and convenience of mobile devices allows physicians to engage with patients on the move. In addition, patients also get access to secure messages and notifications from any location, thus enhancing the patient experience.
Shift to cloud-based software. Most buyers will seek patient engagement software that operates in the cloud and requires minimal IT infrastructure, low upfront costs and maximum accessibility. Several vendors offer cloud-based patient engagement software, and buyers should be ready to evaluate them. The exception is larger medical practices that are already using on-premise EHRs, which might want to consider licensed patient engagement systems depending on their specific requirements.
Here are some important factors to think about before you implement patient engagement software:
System integration. You must consider patient engagement software that integrates well with your existing technology, such as an EHR, EMR, practice management system etc. Proper integration should make it easy to share existing patient health data between systems.
Cloud or on-premise deployment. Before shopping around, decide which deployment option will work better for you. Check with vendors to learn what options they offer. The majority of patient engagement software is delivered in the cloud and hosted on third-party servers. However, a few vendors offer on-premise patient engagement solutions.
Ease of use. Any new software must be easy to learn and use. A complex system that is not user friendly will deter medical staff and patients from using it, therefore defeating the purpose of implementing a new tool. Take advantage of the free demos and trials offered by software vendors to evaluate ease of use.
Mobile support. Since there is a growing number of software users who prefer to use mobile devices to access medical and health information, check whether vendors offer a mobile application as well. The mobility aspect also enables your patients to access the software on the move and engage better with physicians.