Finding software can be overwhelming. Software Advice has helped hundreds of small practices choose the right patient engagement software to develop better patient-provider relationships.

Showing 1-20 of 351 products

AdvancedMD

AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read more

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Recent recommendations: 399 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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DrChrono EHR

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling... Read more

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Recent recommendations: 329 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Kareo Billing

Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule... Read more

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Recent recommendations: 225 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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NextGen Healthcare

NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more. NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying... Read more

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Recent recommendations: 199 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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athenahealth EHR

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read more

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Recent recommendations: 172 recommendations

Platforms: MacWin
Deployments: Cloud, On premise
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Kareo Clinical EHR

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read more

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Recent recommendations: 119 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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PrognoCIS by Bizmatics

PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read more

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Recent recommendations: 74 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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CareCloud Charts

CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read more

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Recent recommendations: 71 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Compulink Healthcare Solutions

Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management,... Read more

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Recent recommendations: 60 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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The Valant Behavioral Health EHR

Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read more

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Recent recommendations: 55 recommendations

Platforms: MacWin
Deployments: Cloud, On premise
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ECLIPSE Practice Management Software

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary... Read more

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Recent recommendations: 49 recommendations

Platforms: Win
Deployments: Cloud, On premise
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ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments... Read more

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Recent recommendations: 39 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Azalea Health

Azalea provides cloud-based electronic health records (EHR), practice management (PM), revenue cycle management (RCM) and telehealth solutions for ambulatory and hospital care settings. Azalea is suitable for community and rural health... Read more

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Recent recommendations: 39 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Intergy by Greenway Health

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise... Read more

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Recent recommendations: 33 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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MDConnection

MDConnection is a web-based solution for medical practice management. The system serves the needs of small practices consisting of just one physician or a small group of physicians. The core functions include scheduling, medical billing,... Read more

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Recent recommendations: 30 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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WebPT

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient... Read more

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Recent recommendations: 26 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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PracticeSuite

PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read more

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Recent recommendations: 25 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Practice EHR

Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read more

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Recent recommendations: 25 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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MedPointe

MedPointe from Health Systems Technology is a cloud-based EHR solution that offers integrated billing, accounting, picture archiving and patient scheduling features within a suite. The program can also be deployed on the server and... Read more

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Recent recommendations: 24 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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eClinicalWorks

eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Features include patient engagement, televisits, care coordination,... Read more

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Recent recommendations: 23 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Buyer's guide


Last Updated: March 22, 2019

Patient engagement has become the engine for running a successful medical practice. It can involve anything from the use of patient portals, which allow patients to securely engage with the a through self-service, to communication between providers and patients via other channels such as secure messaging and email marketing.

Patient engagement software enables medical practices to engage with patients throughout the time of care and also significantly lessens the repetitive daily tasks of medical staff. The market for patient engagement software is growing fast, but many practices still aren't sure what the software does and how it fits into their medical practice.

This buyer's guide will help you better understand this market, determine whether you're ready for patient engagement software and give you the information you need to select the best tool for your practice.

Here's what we'll cover:

What Is Patient Engagement Software?
Common Functionality of Patient Engagement Software
What Type of Buyer Are You?
Benefits of Patient Engagement Software
Market Trends to Understand
Key Considerations

What Is Patient Engagement Software?

Patient engagement software allows physicians to communicate with patients, manage the patient-provider relationship and offer various medical and educational resources to patients.

Patient engagement software may appear to resemble a patient portal, since both offer engagement between providers and patients. However, a true patient engagement system offers more than what a simple patient portal offers. In general, patient engagement software combines various aspects of medical software, such as medical billing, practice management, customer relationship management (CRM) and marketing automation.

Common Functionality of Patient Engagement Software

Vendors offer a variety of functional breadth and depth in their patient engagement software platforms. Here are some of the most common capabilities:

Secure messaging Enables providers and patients to communicate in a safe and encrypted manner.
Patient scheduling Allows patients to search for and book appointments online. Can be integrated with the practice's EMR or EHR system.
Appointment reminders Enables medical staff to remind patients of scheduled clinic visits through email, text message or recorded messages so they spend more time with patients in the office rather than on the phone.
Patient registration Allows patients to fill out new patient forms electronically and provide their health history, medication lists etc.
Patient document management Enables patients to view, download and transmit their health reports, lab results and other medication summaries from one provider to another.
Patient education Includes educational and medical resources that are delivered to patients online. The software enables physicians to preselect medical content for specific patients, or content is automatically selected based on medical conditions.
Bill payment Shortens the revenue cycle by offering more payment options to patients.

What Type of Buyer Are You?

Before you start evaluating patient engagement software options, you'll want to know what buyer category you belong to and any unique considerations for your situation. Providers considering patient engagement software will fall into one of the following categories:

Small practices (one to five physicians). You are likely looking to deploy patient engagement software in an effort to grow your patient base. Most cloud-based patient engagement platforms would be suitable for you, since they often offer subscriptions on a per user basis. Look for platforms that offer features such as online form filling for new patients, which will be a big time saver for growing practices.

Midsize practices (six to 25 physicians). You're interested in providing added value to your existing patients as well as adding new patients. You likely have straightforward requirements that are met by most cloud-based systems. Look to features such as online appointment scheduling, appointment reminders and patient education to improve the patient experience.

Appointment reminders on Nextech's patient engagement mobile platform

Appointment reminders on Nextech's patient engagement mobile platform

Large practices (25+ physicians). You'll likely fall into this category if you're a multiple specialty clinic and/or have a large number of providers. You should look at scalable, robust solutions that integrate with your existing technology. For example, integrated bill payment features offered by patient engagement systems can make your revenue cycle more efficient.

Benefits of Patient Engagement Software

Practices implementing patient engagement software stand to benefit in a variety of ways. The key benefits include:

  • Enhanced patient satisfaction. By using technology to engage with patients as well as improve the process of patient care, medical practices should notice an increase in patient satisfaction. Features such as secure messaging and online appointment scheduling will enhance the overall patient experience.
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  • Improved quality of care with fewer readmissions. Patient engagement software can deliver personalized educational resources electronically to patients, sometimes in the form of videos or other interactive media. This can lead to higher engagement levels on the parts of the patients and their families, reducing the need for readmission or unnecessary trips to the office or clinic.
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  • Better decision-making. It is well known that teamwork and collaboration provide better results. Patient engagement software promotes collaboration between physicians and patients, which can lead to more effective decision-making regarding care.

Market Trends to Understand

As you search for patient engagement software, be sure you're informed about these latest related trends:

  • Availability of mobile apps. Everything is going mobile and patient engagement software is no exception. Many vendors offer mobile apps so physicians, medical staff and patients can access the software on their mobile devices. The portability and convenience of mobile devices allows physicians to engage with patients on the move. In addition, patients also get access to secure messages and notifications from any location, thus enhancing the patient experience.
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  • Shift to cloud-based software. Most buyers will seek patient engagement software that operates in the cloud and requires minimal IT infrastructure, low upfront costs and maximum accessibility. Several vendors offer cloud-based patient engagement software, and buyers should be ready to evaluate them. The exception is larger medical practices that are already using on-premise EHRs, which might want to consider licensed patient engagement systems depending on their specific requirements.

Key Considerations

Here are some important factors to think about before you implement patient engagement software:

System integration. You must consider patient engagement software that integrates well with your existing technology, such as an EHR, EMR, practice management system etc. Proper integration should make it easy to share existing patient health data between systems.

Cloud or on-premise deployment. Before shopping around, decide which deployment option will work better for you. Check with vendors to learn what options they offer. The majority of patient engagement software is delivered in the cloud and hosted on third-party servers. However, a few vendors offer on-premise patient engagement solutions.

Ease of use. Any new software must be easy to learn and use. A complex system that is not user friendly will deter medical staff and patients from using it, therefore defeating the purpose of implementing a new tool. Take advantage of the free demos and trials offered by software vendors to evaluate ease of use.

Mobile support. Since there is a growing number of software users who prefer to use mobile devices to access medical and health information, check whether vendors offer a mobile application as well. The mobility aspect also enables your patients to access the software on the move and engage better with physicians.

Meaningful use. There are various objectives and measures in different stages of the meaningful use incentive program that are related to patient engagement. For example, offering patient-specific education can help practices seeking eligibility for EHR Incentive Program Stage 3 benefits.