Finding software can be overwhelming. Software Advice has helped hundreds of medical spa centers choose the right medical spa software to reduce a lot of administrative and managerial tasks.

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DrChrono

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes ... Read more

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Recent recommendations: 282 recommendations

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PatientNOWFrontRunners 2020

patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed eit... Read more

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Recent recommendations: 41 recommendations

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Remedly

Remedly is a cloud-based medical solution designed for plastic and cosmetic surgeons and medical spas. It is an integrated solution that encompasses functionalities such as practice management, electronic health records, patient p... Read more

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Recent recommendations: 30 recommendations

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AestheticsProFrontRunners 2020

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite. ... Read more

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Recent recommendations: 22 recommendations

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Intelligent Medical Software

IMS (Intelligent Medical Software) by Meditab Software is an Electronic Health Records (EHR) and Practice Management solution that includes applications for e-prescribing, practice reporting, a patient portal, and communication to... Read more

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Recent recommendations: 1 recommendations

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Acuity Scheduling

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual pr... Read more

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VagaroFrontRunners 2020

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ... Read more

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Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and ma... Read more

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FreshaFrontRunners 2020

Fresha, formerly Shedul, is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalit... Read more

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BookerFrontRunners 2020

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and... Read more

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SimplyBook.meFrontRunners 2020

SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and servic... Read more

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SuperSalon

SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing. Supe... Read more

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TimelyFrontRunners 2020

Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. ... Read more

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vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to dri... Read more

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ZENOTIFrontRunners 2020

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable repo... Read more

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Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a vari... Read more

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Pabau

Pabau is a complete practice management application used by hundreds of healthcare practitioners in the UK. Manage schedules, treatment notes, invoices, payments, marketing and lots more. It works great for all sizes form large te... Read more

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BookSteamFrontRunners 2020

BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend... Read more

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BookeoFrontRunners 2020

Bookeo is a cloud-based booking and reservation solution that caters to tour operators, travel agencies, schools, therapists, photographers and event organizers. The solution offers Bookeo Appointments, Bookeo Classes and Bookeo T... Read more

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Kitomba Salon and Spa Software

Kitomba is a cloud-based salon solution for small and midsize businesses. The solution can be used by spas, massage therapists and wellness centers to manage appointments and send reminders to their clients. Kitomba offers an... Read more

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Buyers guide


Last Updated: June 16, 2021

Medical spa centers often find themselves overburdened with administrative tasks, such as managing client appointments, communicating with clients, and collecting payments. This typically trickles down to the their everyday operations and can negatively affect their customer service and experience.

If these challenges sound familiar, it's time you looked at medical spa software. You've worked hard to get your medical spa business off the ground, and if you're feeling the need for dedicated software, it's proof of your success.

However, choosing the right medical spa software with the right features for your business can be a daunting task. That's why we've created this Buyers Guide to detail everything you need to know before making a final purchase decision.

Here's what we'll cover:

What is medical spa software?
Common features of medical spa software
What type of buyer are you?
Benefits of medical spa software
Key considerations

What is medical spa software?

Medical spa software helps spa owners, managers, and therapists streamline their administrative tasks and improve focus on service delivery. It allows medical spas to manage their calendars and client appointments, receive feedback from clients, process payments, and market their services. In addition, medical spa software helps analyze staff productivity and manage inventory.

Appointment management and payment processing in Booker medical spa software

 

Appointment management and payment processing in Booker

Common features of medical spa software

Different vendors offer different features in their medical spa software solutions. Selecting the right medical spa software for your business is easier when you know what the common features to look for and what they do.

Appointment management

Allows medical spa owners and staff to book, reschedule, and follow up on client appointments. Some solutions allow users to confirm appointments with clients via text message and email.

Appointment self-scheduling

Allows clients to book, cancel, or modify appointments through a spa's website or social media page. Clients can choose their preferred service staff as well.

Staff management

Allows spa owners and managers to track employee attendance and manage work schedules.

Client management

Allows spas to capture client information such as name, visit history, birthday, or other life events to promote marketing campaigns, as well as segment clients by service preference and spending level.

Billing and payment processing

Allows users to generate invoices and accept payments from clients via multiple payment methods, including credit/debit cards, cash, electronic wallets, or gift cards.

Reporting and analytics

Allows spa owners to track business performance using different types of reports such as appointment activity reports, sales reports, tax reports, and profit and loss records. They can also assess staff performance by analyzing metrics such as average profit per booking, client retention rate, or clients serviced per day.

Inventory management

Allows spa owners/managers to track inventory levels, automate reordering items when stock levels run low, and capture details of received orders.

To further understand these features and learn about medical spa software solutions, call our advisors at 855-998-8505 for free, no-obligation help. They'll help you narrow down your options by listening to your requirements and recommending the best-suited solutions for your spa center.

What type of buyer are you?

Before you start evaluating medical spa software options, you'll want to know what buyer category you belong to. Most buyers fall into one of the below categories:

  • Solo therapist spa: Due to limited resources, these spas require a solution that allows their clients to make online appointments through a web interface. The solution must also help the solo therapist track the status of the appointments and collect payments via different methods such as cash, credit cards, or electronic wallets.
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  • Small and midsize medical spa: A small medical spa usually employs 5 to 20 staff members while a midsize spa may have around 20 to 50 staff members. These businesses deal with a larger volume of customers and staff members, and therefore, require a solution that offers client management, staff management, appointment scheduling, and payment processing.
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  • Large medical spas: Large medical spas usually employ more than 50 staff members across multiple locations. Due to the large number of customers and staff members these spas manage, they'll benefit from reporting and analytics features to generate various types of performance reports. Also, these businesses will want the software to integrate with their existing marketing tools to create data-driven marketing campaigns.

Benefits of medical spa software

While some of the benefits of medical spa software may be clear from the discussion above, we've called out the most notable ones below:

  • Enhanced client experience: Medical spa software helps spa owners streamline their administrative tasks to improve customer service delivery. The software also captures clients' purchasing habits that help spa owners provide personalized services. Some systems offer a feedback collection mechanism that allows clients to share their comments about their experiences directly with spa owners.
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  • Increased staff productivity: Medical spa software solutions help spa owners plan work schedules for their staff to enhance productivity. Spa owners can also track individual staff performance and collect client feedback to enhance the level of service across the entire workforce.

Key considerations

Here are some important factors to consider before you purchase medical spa software:

  • Mobile app availability: A companion mobile app will help you track and manage your spa business from anywhere. It'll also help you track appointments and client queries while you're at work or away. In addition, a mobile app is helpful if you're operating multiple locations.
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  • Pricing and functionality match: Most medical spa software solutions are available with a monthly or annual subscription. Carefully evaluate subscription plans to match your budget and the features you need most.
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  • Customer support: Find out if the vendor offers support 24/7, only during business hours, or not at all. Also, ask about available support options, such as email, phone, or live chat.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.

FrontRunners

Your Guide to Top Medical Spa Software, August 2020

Software Advice uses reviews from real software users to highlight the top-rated Medical Spa Software products in North America.

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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.