Find the best Appointment Reminder Software
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Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical charting, streamlined documentation, telehealth, & more. ...Read more about Tebra
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NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen ...Read more about NextGen Enterprise
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NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solu...Read more about NextGen Office
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Since 2001, DaySmart Appointments (formerly AppointmentPlus) has been a trusted provider of cloud-based appointment scheduling software. Our powerhouse online booking, payment, and communication platform is the preferred choice for thousands of businesses,...Read more about DaySmart Appointments
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Klara is a patient communication solution designed for healthcare practices. It helps businesses centralize various communication channels and automate administrative workflows to help practices focus on patient care. The platform caters to a range of medi...Read more about Klara
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Acuity Scheduling is a cloud-based appointment scheduling solution that enables business owners to manage appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity Scheduling lets use...Read more about Acuity Scheduling
Jane is a comprehensive practice management software designed for health and wellness practitioners, offering a wide range of features to streamline clinic operations. These features client-friendly booking, online and in-person payment processing, custom ...Read more about Jane
Fresha is a booking solution for beauty and wellness businesses, salons, barbershops, spas, and more. Managers can handle all appointments, staff members, and locations from an online calendar. Teams can attract more new clients and fill your calendar by t...Read more about Fresha
Launch your Behavioral Health Telemedicine program today. Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use v...Read more about Mend
Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, optometry, chiropractic, and...Read more about Doctible
Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer engagement and interaction. Businesses can acquire new customers by using the softwar...Read more about Emitrr
GoReminders is a cloud-based text and appointment scheduling solution. Suitable for all businesses, Users can schedule emails and text messages to be sent to clients before the appointment, in order to reduce the number of no-shows and missed appointments....Read more about GoReminders
Book Like A Boss is a SaaS appointment scheduling solution that helps businesses create an online booking page to manage sales and paid bookings. It lets organizations automatically synchronize calendar entries, display booking availability in multiple tim...Read more about Book Like A Boss
Apptoto is a cloud-based solution that helps small to large businesses schedule appointments and deliver personalized reminders to clients, improving workflows across the organization. The centralized platform comes with search functionality, which lets us...Read more about Apptoto
Sign In Scheduling is powering appointments in 200k+ businesses worldwide. With our feature-rich, accessible, and secure scheduling software, you can reduce no-shows by up to 90%. Benefit from 100+ features and find exactly what you need. Our booking sys...Read more about Sign In Scheduling
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory ma...Read more about Vagaro
ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer res...Read more about ReminderCall.com
Practice Better is an all-in-one practice management software transforming how health and wellness professionals run their practices and support their clients. It offers a suite of features to help practitioners streamline their operations, engage with cli...Read more about Practice Better
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers onl...Read more about BookSteam
Timely. The booking software that keeps clients coming back. Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience. It all begins with our gorgeous, customisable calendar. The calendar allows...Read more about Timely
Upvio is a telehealth software offering medical, health and wellness professionals powerful technology tools including feature-rich appointment scheduling, digital medical forms, video calls, virtual waiting rooms, asynchronous and synchronous chat. Upvio...Read more about Upvio
My Best Practice is an EHR solution designed for evidence-based practitioners. It simplifies and automates everything with better client outcomes. Features include evidence-based clinical notes, questionnaires sent and scored automatically, clear and easy ...Read more about My Best Practice
Appointy is a cloud-based scheduling solution that helps professionals and businesses to manage appointment scheduling activities and routines. The solution can be tailored to suit businesses across industries such as healthcare and wellness, education, me...Read more about Appointy
Vital Interaction enables businesses in the healthcare industry to streamline patient engagement and collaboration operations. The application allows professionals to capture and store patient data in a centralized repository, schedule appointments and aut...Read more about Vital Interaction
NexHealth is an EHR-integrated patient booking platform that enables practices to digitize the patient experience with real-time scheduling, patient communications, and more. NexHealth utilizes real-time scheduling that can be embedded onto websites or tex...Read more about NexHealth
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Your Guide to Top Appointment Reminder Software, July 2024
Software Advice uses reviews from real software users to highlight the top-rated Appointment Reminder products in North America.
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“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.
Buyers Guide
This detailed guide will help you find and buy the right appointment reminder software for you and your business.
Last Updated on January 27, 2025From a patient's perspective, missing a doctor's appointment is at most an annoying inconvenience. After all, they can always reschedule. From a doctor's perspective, though, it's like watching money go down the drain.
One study found that the average hospital in the U.S. experiences 62 no-shows per day, adding up to a whopping $3 million in lost revenue annually. For smaller practices, the numbers are equally grim—the average no-show rate for primary care and specialty medical appointments is 20 percent annually.
If your patients consistently fail to show up to scheduled appointments, costing your practice valuable time and money, there's a solution that can keep your staff from having to make calls all day long: appointment reminder software.
In this Buyer's Guide, we'll go over everything you need to know about appointment reminder software to aid you in your research and help you make a more informed purchase decision.
Here's what we'll cover:
What Is Appointment Reminder Software?
Common Appointment Reminder Software Features
Benefits of Appointment Reminder Software
How Is Appointment Reminder Software Priced?
Other Appointment Reminder Software Considerations
What Is Appointment Reminder Software?
Appointment reminder software is designed to help medical practices by alleviating the burden of manually reminding patients about upcoming appointments. It accomplishes this with features such as scheduling integration, automated notifications and patient self-service.
Once it's set up, appointment reminder software automatically sends reminders to your patients via phone call, text or email at predetermined times before their appointment—increasing the likelihood that they show up on time.
Reminder email builder in AdvancedMD
This software can be purchased stand-alone, or as a feature set within a more comprehensive patient scheduling system, patient billing system or EMR.
Common Appointment Reminder Software Features
Appointment reminder software functionality will vary from system to system depending on how advanced it is, your practice size and whether it includes additional billing or EMR capabilities.
In general, though, most appointment reminder software systems will have the following five features in common:
Appointment message builder | Create a custom appointment reminder message that automatically fills in important details for each individual patient. |
Appointment reminders | Automatically send reminder messages to patients at preset times before an appointment via email, phone call or text. |
Patient self-service | Patients can reply to messages to ask questions or confirm and reschedule appointments. |
Scheduling integration | Any confirmations or changes to appointments are automatically reflected in your scheduling system. |
Reporting | Generate reports showing trends in response rates, appointment no-shows and more. |
Benefits of Appointment Reminder Software
Being able to automate patient reminders with software allows your staff to redirect their time toward more impactful tasks that will improve your practice. That's a major benefit of appointment reminder software, but it's not the only one. Here are a few more:
Patients are more likely to receive reminders. People may be too busy during the day to respond to a phone call, but they will more easily see an appointment reminder via email or text. Software makes it easier to take this omnichannel approach to reminders, increasing the odds that patients receive them.
Improved compliance. Texting or emailing reminders through ad hoc methods increases the likelihood that your practice will unintentionally violate HIPAA standards. Any reputable appointment reminder system, in contrast, is guaranteed to be HIPAA-compliant.
Fewer no-shows. A study published by the National Institute of Health found that there is consistent evidence that appointment reminder systems improve appointment attendance "across a range of health care settings and patient population subgroups."
Greater scheduling capacity and flexibility. If a patient doesn't show up to an appointment, that's a dead spot in your day you can't easily fill. Automated reminders can give your patients a chance to reschedule well in advance to ensure you're seeing as many patients as possible.
Higher patient satisfaction rates. Sixty-four percent of the time when a doctor's running behind schedule, it's because patients are running late too. Appointment reminders can increase the likelihood that patients show up on time, allowing your doctors to see all patients more promptly and reducing frustration for your staff and your patients.
How Is Appointment Reminder Software Priced?
Appointment reminder software pricing can vary considerably based on a variety of factors, the most significant of which is whether the software is sold with a perpetual or subscription license.
With a perpetual license, you pay a lump sum upfront—typically starting at a couple thousand dollars—to own the software indefinitely. This fee can depend on your practice size or even which channels you'll be using for patient reminders. Voicent, for example, has one cost for phone-only appointment reminders and another for phone, email and text.
With a subscription license, on the other hand, you pay a smaller monthly or annual fee for as long as you want to use the software. This is usually a flat fee and is often tied to usage or based on how many licensed health care providers will be using the system. Drchrono, for example, charges between $199 and $499 per provider per month.
Outside of the license cost, buyers may see significantly different pricing options for stand-alone appointment reminder software compared to appointment reminder functionality that's wrapped up in larger practice management or EMR systems. There may be other fees as well for things such as implementation, training, support and EMR integration.
Be sure to ask vendors about all of these options to get a clear picture of the total cost.
Other Appointment Reminder Software Considerations
Just as important as deciding which appointment reminder software system to purchase is how you implement that system in your practice. Here are some final things to keep in mind when researching, purchasing and setting up appointment reminder software:
Does your system of choice work with existing software? If you're purchasing a stand-alone appointment reminder system, it's important that it integrates seamlessly with any existing scheduling platforms or your EMR.
How often are you sending out reminders? Send reminders once and they'll have little effect. Send them too often and patients will get annoyed. Survey your patients on the cadence that they'd prefer, then talk to vendors to ensure they offer that level of customization.
Is there room for error with placeholders? When creating reminder messages, appointment reminder systems often use placeholder tags (e.g., ). When a tag is in place, the software will automatically pull the relevant information from your scheduling system to customize the message. If you have to type the tag manually each time, not only is it tedious, but it can also lead to errors that break the tag. Being able to drag-and-drop tags is preferable.