Finding software can be overwhelming. Software Advice helps practices find the best patient check-in kiosk software to automate the queueing process and reduce administrative paperwork.

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RXNT

RXNT’s integrated suite of EHR, Practice Management, and Medical Billing software optimizes clinical outcomes and revenue management and includes free setup, training, and ongoing support. RXNT’s affordable pricing is predictable,... Read more

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Recent recommendations: 347 recommendations

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AdvancedMD EHR

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health rec... Read more

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Recent recommendations: 249 recommendations

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DrChrono

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes ... Read more

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Recent recommendations: 225 recommendations

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Kareo Billing

Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedul... Read more

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Recent recommendations: 143 recommendations

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NextGen Healthcare

NextGen Healthcare offers NextGen Office—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solution that includes specialty-specific content, a claims clearin... Read more

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Recent recommendations: 118 recommendations

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Compulink Healthcare Solutions

Compulink’s Advantage SMART Practice® is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantag... Read more

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Recent recommendations: 60 recommendations

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AestheticsPro

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite. ... Read more

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Recent recommendations: 40 recommendations

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ChartLogic EHR

ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other compl... Read more

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Recent recommendations: 40 recommendations

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AdvancedMD Billing Services

AdvancedMD is one of the leaders in web-based electronic health records and practice management systems. The company offers a range of applications, all delivered over the web, for small, medium and large organizations. ... Read more

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Recent recommendations: 39 recommendations

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PatientNow

patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed eit... Read more

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Recent recommendations: 36 recommendations

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Modernizing Medicine

Modernizing Medicine offers an integrated telehealth platform within its specialty-specific EHR system, EMA. Called modmed Telehealth, it offers synchronous audio and video telemedicine capabilities for specialty physicians as wel... Read more

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Recent recommendations: 35 recommendations

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ChARM EHR

ChARM Health is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficien... Read more

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Recent recommendations: 28 recommendations

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Euclid

Euclid is a medical management solution that helps hospitals and healthcare providers streamline various clinical operations such as claims processing, scheduling, billing and more. With its administrative dashboard, professionals... Read more

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Recent recommendations: 28 recommendations

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zHealthEHR

zHealthEHR is a cloud-based practice management solution that assists chiropractic clinics and practitioners with health center search and patient scheduling. Its key features include calendar management, SOAP note creation, billi... Read more

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Recent recommendations: 20 recommendations

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Benchmark Systems

Benchmark Systems’ Solutions Suite serves independent care professionals and their patients across various specialties. From the front office to the back office, Benchmark Systems Solutions Suite of PM, EHR and RCM supports your s... Read more

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Recent recommendations: 16 recommendations

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ClinicSource

ClinicSource is a cloud-based practice management solution that helps in scheduling and documenting the therapy appointments of the patients. ClinicSource Therapy Practice Management’s scheduler includes billing and electroni... Read more

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Recent recommendations: 11 recommendations

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ECLIPSE

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-discipl... Read more

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Recent recommendations: 9 recommendations

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MedicsCloud EHR

Ideal for all levels of care, the MedicsCloud Suite operates as a singular solution from one vendor (ADS). Yet, the Suite's MedicsCloud EHR and its MedicsPremier financial/management segments are available separately as needed. ... Read more

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Recent recommendations: 9 recommendations

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AllegianceMD

AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing a... Read more

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Recent recommendations: 8 recommendations

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Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and pro... Read more

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Recent recommendations: 7 recommendations

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Buyers guide


Last Updated: November 25, 2021

What's the first thing you want patients do when they walk into your office? This isn't a multiple choice question because there really is only one answer: You want them to go to the receptionist window and sign in, right? How else are you supposed to know they've arrived? Not to mention, you may have a lot of information to collect from them if they're new patients or haven't been in recently for a visit.

Patient check-in is the starting point for every exam you perform. It is the exact moment your patient interaction begins. Making sure it goes right can mean the difference between staying on schedule and falling behind before you even begin. It's also your opportunity to make a good first impression on many patients. You could show them a scribbled-on sign-in clipboard tied to your counter, or you could show them this:

patient check-in kiosks by Olea

Check-in kiosks (Source: Olea)

Patient registration kiosks are becoming more and more popular as a replacement for handwritten sign-in sheets, but that's not all they do. In this buyer's guide, we'll go over what exactly these check-in kiosks are and what they can do for you. Here's what we'll cover:

What Are Patient Check-In Kiosks?
Common Features of Check-In Kiosks
Top Benefits of Check-In Kiosks
Cost of Check-In Kiosk Hardware and Software

What Are Patient Check-In Kiosks?

Patient registration kiosks are made up of two major components: hardware and software.

The hardware comes in the form of interactive, self-service terminals where patients can take care of specific tasks such as checking in, completing insurance forms and providing medical history information. They can be freestanding, wall-mounted or countertop modules as well as tablets, or other mobile devices.

These terminals are often customized to accommodate specific needs. For example, you could opt for keypads or touchscreens, card scanners or chip readers or signature or fingerprint pads, all depending on what kind of information you want to collect during your check-in process.

The software serves to power these physical devices by integrating information from other sources, such as electronic medical records (EMR), to streamline the check-in process. Like hardware, kiosk software can be tailored to meet a wide variety of needs, including scheduling, billing, wayfinding and data gathering. Check-in kiosks can help you reduce, organize and simplify record keeping.

It's important to note that the vendor landscape for patient check-in kiosks is varied: some exclusively provide hardware, others are focused on software and there are those that offer both hardware and software in a single integrated unit. Those exclusive vendors may offer integrations for their counterparts, or they may not. Your best bet will be to rely on vendor representatives to help inform your research on combining hardware and software. Still, this tends to make price calculations a little more complex. We'll get into that a little later, but first, let's talk about what functions to look for in your check-in kiosks.

 

Common Features of Check-In Kiosks

When considering all of the features available to you in kiosk hardware or software, it's important to remember that most vendors allow you to customize your equipment according to your needs. It's a great way to make sure you're getting exactly what you want without paying extra for features you have no use for. That said, here are some of the most widely-adopted functions of patient check-in kiosks:

Check-in Enables patients to enter their names to alert you of their presence. These systems also automatically queue patients according to scheduled appointments and times of arrival to help manage your time.
Records Provides patients with access to medical history forms so they can either fill them out for the first time or update them. Some kiosks can also link to your existing EMR software to pull records when patients check in and have them ready to access.
Photos Take patient headshots for more robust identification and file keeping.
Reason for visit confirmation Patients can write in their reason for visiting or select it from a preset, often customized list.
Billing Card or chip readers can accept payments from patients.
Printing Includes both standard size or receipt printers. Most commonly paired with kiosks that include billing functionality.
Image scanning Allows patients to scan any documents you want to keep on file, such as identification or insurance information.
Wayfinding Offers a map of your facilities to help patients get their bearings.
Patient surveys Provides patient satisfaction surveys or other questionnaires.
Check-out Manages appointment wrap-up tasks, such as payments and next appointment scheduling, as well.

Top Benefits of Check-In Kiosks

Did you know that doctors spend more than two-thirds of their time on paperwork? Trouble with physical files and medical records is the number one reason EMRs are becoming not just the norm, but the requirement. It stands to reason, then, that automating your information collection processes will make record keeping all the more reliable. That's certainly not the only benefit, though. Check-in kiosks provide the following advantages:

  • They reduce workloads for front desk attendants. Rather than being in charge of managing all the patients lining up to check in, your receptionists will be freed up to focus on other tasks.
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  • Enable more robust information gathering. By giving patients the time and opportunity to fill out medical record forms, you'll be able to obtain more thorough answers and a complete picture of your patients' medical histories.
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  • Shorten wait times for your patients. By automatically queueing your patients and speeding up the paperwork process, kiosks can increase efficiency.
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  • Make a great impression. These days, technology has become an integral part of society, and you have an opportunity to tap into that while allowing your patients to take more ownership of their medical records.

These are some of the general advantages of check-in kiosks, but your practice may enjoy additional benefits depending on the specific setup you opt to implement. Before you start your research, make a list of the bottlenecks or issues you'd like to address within your own waiting room, and then look for kiosk solutions that fix those problems.

Cost of Check-In Kiosk Hardware and Software

Now that we've talked about all the great things check-in kiosks can do for you, let's address the cost of this handy tech. You already know that hardware and software are often sold by separate vendors, but it's useful to have a price range in mind for both.

Hardware: Depending on the model you choose and the different components you opt to include, you might spend anywhere from $5,000 to $10,000 on a single, software-agnostic unit.

Software: It's difficult to pin down a range for software due to the sheer number of options available for customization. Additionally, some vendors offer perpetual license software that requires a one-time payment, while others house their software on the cloud and require monthly or yearly payments. For the former, you may be looking at anywhere from $1,000 for very basic software to $100,000 for all the bells and whistles. Subscription software runs anywhere from $50 to $500 a month, depending on factors such as the number of kiosk locations, software tier and features you select.

As you can probably tell from those price ranges, your budget will be defined by your practice's particular needs. While that might not seem ideal, the bright side is you have much more control over how much you spend, and you can enjoy the freedom to cherry-pick which features you want to use and pay for on your own terms.

If you're interested speaking to someone with experience in medical software, you can start your research with a 15-minute consultation with our advisors by calling (844) 687-6771. After answering a few questions about your practice, our team will provide a tailored list of vendors that meet your requirements.