All Salesforce Sales Cloud Reviews
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Salesforce Sales Cloud Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4
Customer Support
4.1
Value for money
4
Functionality
4.4
Pros
"Salesforce Sales Cloud is great because it centralizes all sales data like how much has been made, seller data like phone numbers and address and also tracks time spent on projects."
"It allows you to communicate deal and customer updates in real time so that management and execs get up to date information without having to wait for you to update them"
"The communication channels enable us to monitor all the interaction with each and every guest whether it be through email or phone without any inquiry being lost in the busy season."
Cons
"That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system."
"Salesforce may feel overwhelming and expensive compared to simpler dental CRMs. If implementing for front of house staff, it can be overwhelming to train and add this piece of software to staff who already juggle phones, scheduling, insurance, and patient interactions."
"Unable to use formula if the referencing field is also formulated, or the formula / script gets really long, so some metrics have to be calculated outside of Salesforce"
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