All Therasoft Online Reviews
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Therasoft Online Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.5
Value for money
4.4
Functionality
4.3
Pros
"It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services."
"I thought the many reports run were helpful."
"Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them."
Cons
"Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error."
"This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data."
"My patients experienced the portal as clunky and hard to use."
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