All Rapport Reviews
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Rapport Reviews
Reviews Summary
Overall Rating
3.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
4.3
Value for money
3.8
Functionality
3.7
Pros
"I like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems."
"I like the integration with our PMS and the customer support"
"It integrates seamlessly with Covetrus Pulse"
Cons
"We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years."
"The idea of a messaging/texting system is good, but the inconsistencies in how to open a message, notifications, and how to find a client is not user-friendly in the slightest."
"The messenger function on the app has serious issues that make it very difficult to use."
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