Lightspeed 2026: Benefits, Features & Pricing

the system knows more than we do!!lol excellent system for parts, labor, sales, etc

in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service

I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing.

It looks like it was made in the 1990's.

Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great.

Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; .....

How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way.

Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion.

I like how easy it is to prep the deal, print documents.

I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory.

The software is very comprehensive and fully integrated for all departments in our business.

Lightspeed is very slow at making user recommended enhancements.

Overall integration of accounting with the different modules.

Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules

I like how everything was in one place. You can check inventory, order parts, set appointments, assign work, and create work orders, even take payments all in the same program.

There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. This would cause ordering delays.

not much its a joke. you can easily see that people that dont have to use it in the day to day created it.

I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting.

Solid and almost unbreakable. Definitely something that will work without fail

Not easily customizable. Only does what it's designed to do.