RxWorks 2026: Benefits, Features & Pricing

when i started at the clinic 2 years ago we already had the system up and running i found it easy to use for the whole team and it is easy to teach new team members step by step

it definately suits our need at the clinic and for our remote clinic also

Having been a long term user of RxWorks, I like the flow/sequence of the windows/tabs. I like how the appointments schedule is very customizable. I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them.

Some times I find there is a lot of clicking to move to the next step ie saving visits and moving to payments. Also when looking to amend/change a setting it can be difficult to find how to do it. Customer service is always quick to help on the phone though

Easy to communicate with clients and making appointments.

Sometimes not very straight forward processes.

It is easy to use, you have multiple ways to do things, so is flexible for different users and the way they learn.

Some things are not easy to change or not changeable at all, that can be frustrating, but not a game changer.

Ease of use, Very easy to pick up and work out how to use the functions

We find it runs slow for us if too many users accessing at once

The program integrates well with most other programs we use such as TYRO and IDEXX. Relatively easy to use and to teach to new members of staff.

Reminder system could use some improvement and it is a very busy screen that can seem overwhelming to new members of staff

Super easy to use and easy to navigate around

I don’t have any complaints about this system

There is a lot of functionality, much of which might not get used.

Integration with other apps is lagging behind other providers. Reporting is clunky and difficult. Modules are available to do certain processes but they are long winded and hard to set up and in some cases difficult to use on a daily basis. There are also too many areas where you have to put in settings for just one process.

I've been using RXWorks for almost 16 years now. Its only getting better. The customer services has always been good. Functionality has improved with time too.

Inventory management needs improvement. Sometimes the features have limitations.

The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well.

Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and then move page by page through the notes. There are ways that you can scroll through the notes, but you have to press the "load more notes" which makes it cumbersome and slow to go through long clinical notes. It feels like somebody needs to change the design and the user journey for the common tasks so that they can be done intuitively and simply and quickly. Furthermore, all the extra functionality can be available but more "hidden away".