All PayHOA Reviews
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PayHOA Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.7
Functionality
4.6
Pros
"Of course, the fact that the entire HOA board is now able to access every detail about our HOA (e.g. vendor information, budget details) with only a few clicks has greatly improved our ability to service our homeowners!"
"The platform also gives access to a variety of communication methods to reach out to a single homeowner or the whole neighborhood (e.g. phone, email, post)."
"This in no way affects our product contact and representative, but this statement is more related to standard image or IT system team as a protocol to update clients, and users of system upload, storage or error delays. While the platform functions well overall, improvements in real-time updates and a structured response process for technical issues would enhance user confidence."
Cons
"Printing out checks, It does not let you edit the check margins so it never prints out create and I have to edit myself in PDF form."
"Another minor annoyance is they could do a better job providing hyperlinks in their UI--for example, on the Dashboard under Recent Payments, they show the Lot #, amount paid, etc. and it would be nice if the Lot # was a hyperlink to details for that lot."
"Rather than allowing the delinquent to select which invoices to pay, if a homeowner is past due, I would like to see homeowners not have an option and be forced to pay all fees in addition to balances, unless set up on a payment plan."
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