All Neat Reviews
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Neat Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4
Customer Support
3.7
Value for money
3.7
Functionality
3.8
Pros
"I like the receipt capture aspect, and the fact that I can store all the receipts in different folders for each employee but I wish there were better options to sort receipts, and that the transfer over to QuickBooks desktop was smoother and had more customization."
"mildly easy to use - the new app taking the photo is slower than i would like - would prefer to click the photo as opposed to it taking it."
"It is a good time to offer this product in Spanish since it was not easy to translate for my Hispanic employees"
Cons
"I have used Neat for many years and approximately 3 years ago I upgraded my subscription to be able to use the QuickBooks connection desktop, my subscription was renewed in February 2024 and on June 15 2024, Neat removed the QuickBooks connection, so I requested to make a downgrade my subscription because I don't see the point in paying for a plan that I don't need, and they informed me that they will not refund my plan because it has been more than 30 days since my subscription was renewed, so Neat stopped providing a service in the middle of my subscription and I am forced to pay for a service that I am not receiving, this doesn't make sense, maybe this is a way for the company to make money."
"Holds data effectively hostage and constantly increases subscription cost."
"I always shudder when they "upgrade" the software since I then have to learn the new way of doing things. "
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