All Syncro Reviews
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Syncro Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.4
Value for money
4.7
Functionality
4.4
Pros
"Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching."
"We use the monitoring to detect various SNMP data points which provide very valuable insights which we then feed into automated reports which Syncro makes very easy, we also use the Syncro reporting for purchasing/invoicing."
"The platform simplifies daily operations by combining RMM, PSA, and billing into one solution, making it easier to manage clients and grow my business."
Cons
"The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once."
"One of our main issues in changing RMM suppliers was support, our old vendor forced us to talk to level one off shore techs who read from a script, even when we followed all the KB articles ourselves, they insisted on redoing it and wasting time, once escalated, we would only get replies after hours, from a different offshore office and it made it impossible to get anything fixed quickly and efficiently."
"Currently, Syncro has an issue with the Additional CCs. When I add emails to that field, I need to refresh the page for those emails to be added to the ticket."
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