All TaxJar Reviews
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TaxJar Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.3
Value for money
4.3
Functionality
4.3
Pros
"They do a good job of handling sales tax issues."
"Perhaps a better initial product walkthrough would be beneficial."
"The documentation this company has for developers to pretty straightforward if you get past the tax jargon."
Cons
"more than you collect and not send any kind of alert or make any kind of contact informing you of this atrocity. When you discover a major issue (like overpayment), they remind you the service is not managed, the onus is on you to check everything, and offer fee based services to refile returns once you've corrected data they used to over remit sales taxes to states with a wait time of *6 to 8* weeks."
"We were looking for a deep dive into the amazon configuration and setup, and support told us they have no configuration assistance anymore."
"Poor to nonexistent support (phone support goes to voicemail 99% of the time and callbacks never occur, emails take 3-5 days for responses and often need engineering to answer further questions which take a further number of days or weeks for a response). "
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