Dialfire 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Dialfire is right for your organization?

Our Lead Generation Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dialfire

4.7

(22)

Pricing

Pricing available upon request

About Dialfire

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.

Key features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.

Dialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.

Dialfire Screenshots

Dialfire Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom

Pricing available upon request

Plan includes:

Unlimited number of agents
Predefined campaigns
Conversation script
Preview dialing
Contact database
Contact prioritization
BYO caller ID
Do-not-call list
Predefined reports
Various dashboards

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Dialfire Features

Popular features found in Lead Generation
Campaign Management
CRM
Data Import/Export
Landing Pages/Web Forms
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Pipeline Management
Reporting & Statistics
More features of Dialfire
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Business Process Automation
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Conversion Tracking
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Security
Email Management
Email Templates
FCC Compliance
For Sales Teams/Organizations
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting/Analytics
SMS Messaging
Surveys & Feedback
Text to Speech
Third-Party Integrations
User Management
Voice Mail
Voice Recognition
VoIP
VoIP Connection
Workflow Management

Dialfire Integrations

Freshsales

HubSpot CRM

Pipedrive

Zoho CRM

Zapier

Firmao CRM

See all 8 integrations

Dialfire User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.8

Customer support

4.9

Functionality

4.5

Jacob H.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Powerful and support is very helpful to setup.

Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features, ease, and support... it does everything we would need and more.

Cons:

There is a learning curve... but it is a powerful software to learn.

Zeynel B.

Verified reviewer

Media Production

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Outstanding Efficiency with Dialfire

Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns.

Ratings Breakdown

Ease of use

Functionality

Pros:

Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.

Cons:

One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky.

Reasons for switching to Dialfire

Dialfire stands out from its competitors with its robust automation features and its intuitive platform. Additionally, the customer service team has found that Dialfire is significantly faster than its alternatives when it comes to customer outreach management.

Marc G.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 2 years

Reviewed November 2025

Sr Sales Operations Manager

Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly.

Cons:

Dialfire has so many hidden features that I really wish were documented! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box.

Cliff Ian M.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Remotodojo on Dialfire

It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money.

Cons:

There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker.

Reasons for choosing Dialfire

It's simplicity. No more and no less.

Reasons for switching to Dialfire

Hubspot is great but it is quite expensive.

Luca M.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

A stable, growing and functional with a great support!

Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT] . [SENSITIVE CONTENT] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialfire can be used very flexibly and individually. It allows automation to connect your own processes.

Cons:

The administrator should be given more options here. The documentation should be developed a little further and made more understandable.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed November 2017

Dialfire is a great callcenter platform, that can be set up really quickly and easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

Cons:

0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Fabio M.

Verified reviewer

Management Consulting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

This is the best dialer I have ever used

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.

Cons:

I currently have no points that I would like to emphasize negatively

Reasons for choosing Dialfire

Because its so easy to use

Benjamin B.

Verified reviewer

Outsourcing/ Offshoring

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

A comprehensive solution at scalable costs

With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The solution is easy to implement and works well on our systems. The support is very easy to reach and always competent.

Cons:

The documentation and manuals are good and up-to-date, but could be a bit more extensive at one point or another.

Bojan G.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Great software for small campaigns, easy to set up and run

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used Dialfire to run a few telemarketing campaigns. It was very easy to set up and have it running within less than an hour. Great customer support. Easy to top us as they accept CC's, some other CRM's don't, which make it difficult to start of a campaign quickly. They don't charge licence or admin fees, the only fees is the telecom/impulse per minute. Good statistics for a free software. Multiple dialing options. A lifesaver.

Cons:

Slightly more expensive impulse fees than other CRM's, however no licence fee.

Verified

Reviewer

Research

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Great Call Center Software