All Synthesia Reviews
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Synthesia Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.4
Value for money
4.3
Functionality
4.5
Pros
"The reduction in overhead and time-to-deliver has been game-changing for us, enabling our organisation to support our clients with engaging content at 10% of the cost, delivered in hours, not weeks."
"The voice library and languages are broad, lip-sync is solid, and pronunciation controls help with brand names and acronyms."
"The AI generator speeds up video production timelines and can magic up scripts and visuals to match; some of the avatars are outstanding, some need a little more training!"
Cons
"The platform’s automated content moderation is overly broad, misclassifies legitimate content, offers no practical appeal process, shows zero trust in customer judgment, and makes account closure unnecessarily difficult."
"For companies in healthcare, biotech, medical diagnostics, or related scientific fields — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all."
"Additional issues: When I asked to close my account after realizing the platform would not work for our needs, customer service made no effort at retention — not even a basic attempt to understand the problem or offer solutions."
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