Fellowship One Software


 

ACTIVE Network's church management offering, Fellowship One, provides stand-alone platforms that can help manage church memberships, contributions through donors, or events & facilities activities, while communications and outreach and volunteer management are included within comprehensive suites. 

Fellowship One is a cloud-based solution that provides a broad view of families tracked within their membership database. Users can see graphs depicting previous and planned membership involvement and opt into church photo directories. Their event management program helps customize event registration limits, fully integrates online check-ins with the database, and streamlines payment through online registration portals. The volunteer management feature allows candidates to apply online and simplifies the matching of applicants to opportunities through defined prerequisites and automated background checks. Giving rates are also increased as donors can contribute by eCheck or credit card online, and their donations are automatically assigned to specific funds and pledge drives. 

In addition to several instructor-led or self-paced training courses that are designed to meet specific needs, users can also access a comprehensive learning center if they need to quickly learn a specific feature. Online help tools are also included within the program for users to reference as they work.

Fellowship One suits congregations of all denominations with more than 1,000 attendees and churches with more than 10 employees and at least six users. It is a Web-based program, operates in Mac-based environments, and is available on iPhone and Android mobile devices.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

47 Reviews of Fellowship One

 

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Software Advice Reviews (11)
More Reviews (36)

Showing 1-11 of 11

Keri from The Ark
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Many Stumbles Lately

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to set up new members, add them to groups and classes. Plenty of space for comments and the ability to transfer a volunteer from one group to the next.

Cons

I seem to be kicked out of the program quite a bit along with the program being very slow at times (Monday mornings especially).

 
 

Whitney from The Vine Community Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company started out great and has gone downhill. In the past year, we spent months trying to get a response from the billing department on an issue. The woman who was assigned to our company did not respond in a timely manner and, when she did respond, gave us wrong information or did not answer the initial question. We even purchased wrong equipment because we were misinformed about what we needed. We also spent time leaving messages for our account rep, only to find out 3 weeks later that he no longer worked there and we had a new rep. We were not informed and our old rep's voicemail was still active. Our experience with F1 was very disappointing and we decided to leave. In order to cancel, you must give 60 days notice & pay 30% of each month left in your year, according to the contract. And, no matter when you turn in your cancellation paperwork, they don't run the cancellation until the end of the month. So, if your contract month begins on the 14th, you still have to pay because F1 runs the cancellation on the 31st, even if you turned it in at the beginning of the month. The only positive thing I can say is that F1 did let us out of our contract one month early, so we had a 30 day cancellation notice instead of 60. But, that was a small thing after so many months of problems.

Pros

The software is helpful and you can run reports from your database for many different needs. Check-in works well.

Cons

Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early. The software is expansive and a lot of setup & upkeep has to be done manually.

 
 

Meleah from church user
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Worst software I've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fellowship One is cumbersome, not intuitive and too glitchy. Do not use it, ever.

Pros

Nothing.

Cons

Fellowship One is cumbersome, not intuitive and too glitchy.

Advice to Others

Do not use it, ever.

 
 

Brian from Freedom Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

TERRIBLE TERRIBLE TERRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been such an awful experience. Just today, indicative of the process since F1 took over Connection Power, nearly 3 hours today trying to get to someone and all you can do is leave a message only to find out that you have to call back and leave a message for someone else. Highly recommend NOT Fellowship one

Advice to Others

Go somewhere else

 
 

Jerry from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

The most powerful software for managing relationships

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is powerful. It is the best way to manage the complexity of a growing church, community and world.

Likes Least

Large, powerful and at times a little slow in responding to unique needs but it's worth it.

Recommendations

Of course you need to look at what you need. The larger the church or more complexity you have the more power the software you need.

 
 

Gail from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

Powerful But Not Very User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is a tremendously powerful tool that meets most of the needs we have for our church database. We are able to track an infinite number of details related to each person in the database. Recently, we began using F1 to allow our church members to search and find a small group, then sign up - all online. I am still learning all the ways we can use F1.

Likes Least

The most frustrating aspects of F1 are: 1) It doesn't have a mobile interface for online registrations - and online registration is a huge part of how we use F1. We have begun using a third party app that integrates with F1 so that our online registration process is mobile friendly. 2) F1 is not very user-friendly and they don't offer easy-to-find support. This is the most difficult aspect of the product.

Recommendations

Fellowship One, even with it's difficulties, is a valuable tool. My recommendation is to have several people who are very tech savvy that can learn F1, become masters at using F1 and who can teach others the basics.

 
 

Dan from Bayside Church
Specialty: Christian, Protestant

March 2015

March 2015

Fellowship One has been a tremendous asset to the church

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship Tech support is very knowledgeable and very responsive. The report writing team is outstanding in building capable and flexible reports.

Likes Least

The email system is too simplistic, particularly in handling unsubscribes. There is no capability to be connected to one ministry and not another without manipulating attributes.

Recommendations

Understand that Fellowship One is a comprehensive system. It requires the user to be engaged in knowing what they are doing and what it means for future needs.

 
 

Dennis from Experience Church.tv
Specialty: Christian, Protestant

March 2015

March 2015

Moderately Pleased, but disappointed from the sales to real world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the options and the cross-platform integration.

Likes Least

I don't like their support or how difficult it is to mine the information from the system. It is far from user friendly in a church volunteer department. Even after I had someone get certified on the product, it's still cumbersome to use.

Recommendations

Take your time and see what else is out there. We are fully vested with F1, so transition would be highly difficult. So explore. My thoughts are, what good is it to have features, if you can't use the features? Especially reports! We have someone that has a degree on staff in database management. Without that person, we would have changed systems.

 
 

Todd from NewPointe
Specialty: Non-Denominational

March 2015

March 2015

Fellowship One has been good to us but we are moving on

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a complete church management software system that has grown with us over the years. As we grew, Fellowship One was able to handle our growth.

Likes Least

Their report writer is really lacking for our needs. There has even been times where two different Fellowship One reports were to have the same results, but the two reports gave me different results. That was very troubling. Also, recently their response time to support tickets has been very slow.

Recommendations

Look at all options before committing to any one provider.

 
 

Holly from The Fellowship
Specialty: Non-Denominational

March 2015

March 2015

F1 from a Finance Manager point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can get reports that give me what I need to know and can manipulate those for just the information I need. I also really like the giving module - with the batch scanner - really fast, intuitive, and easy to administer. We aren't there yet, but when we are it will be easy to segregate check scanning from posting. I can also say that each time they make upgrades to the program, I am impressed with the improvements. It seems like F1 "gets it".

Likes Least

It is difficult to figure out how to enter a ticket to receive support. I wish they would streamline this process.

Recommendations

F1 has a very robust offering. I have just talked about what I see from a finance manager point of view, but we are really happy with what they have done with groups, and their communication platform is good too. It is a big program, with lots of capabilities - it's very robust.

 
 

Mike from 121 Community Church
Specialty: Christian, Protestant

March 2015

March 2015

F1 has been great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how powerful the database is and how much you can do with it.

Likes Least

With so many reporting options, it gets confusing sometimes just getting a simple report done.

Recommendations

Look at all the options, and if you're cool with using them and want a powerful database, F1 is the best one out there.

 
 
 
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