Fellowship One Software


 

ACTIVE Network's church management offering, Fellowship One, provides stand-alone platforms that can help manage church memberships, contributions through donors, or events & facilities activities, while communications and outreach and volunteer management are included within comprehensive suites. 

Fellowship One is a cloud-based solution that provides a broad view of families tracked within their membership database. Users can see graphs depicting previous and planned membership involvement and opt into church photo directories. Their event management program helps customize event registration limits, fully integrates online check-ins with the database, and streamlines payment through online registration portals. The volunteer management feature allows candidates to apply online and simplifies the matching of applicants to opportunities through defined prerequisites and automated background checks. Giving rates are also increased as donors can contribute by eCheck or credit card online, and their donations are automatically assigned to specific funds and pledge drives. 

In addition to several instructor-led or self-paced training courses that are designed to meet specific needs, users can also access a comprehensive learning center if they need to quickly learn a specific feature. Online help tools are also included within the program for users to reference as they work.

Fellowship One suits congregations of all denominations with more than 1,000 attendees and churches with more than 10 employees and at least six users. It is a Web-based program, operates in Mac-based environments, and is available on iPhone and Android mobile devices.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

47 Reviews of Fellowship One

 

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Software Advice Reviews (11)
More Reviews (36)

Showing 1-11 of 11

Keri from The Ark
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Many Stumbles Lately

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to set up new members, add them to groups and classes. Plenty of space for comments and the ability to transfer a volunteer from one group to the next.

Cons

I seem to be kicked out of the program quite a bit along with the program being very slow at times (Monday mornings especially).

 
 

Whitney from The Vine Community Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company started out great and has gone downhill. In the past year, we spent months trying to get a response from the billing department on an issue. The woman who was assigned to our company did not respond in a timely manner and, when she did respond, gave us wrong information or did not answer the initial question. We even purchased wrong equipment because we were misinformed about what we needed. We also spent time leaving messages for our account rep, only to find out 3 weeks later that he no longer worked there and we had a new rep. We were not informed and our old rep's voicemail was still active. Our experience with F1 was very disappointing and we decided to leave. In order to cancel, you must give 60 days notice & pay 30% of each month left in your year, according to the contract. And, no matter when you turn in your cancellation paperwork, they don't run the cancellation until the end of the month. So, if your contract month begins on the 14th, you still have to pay because F1 runs the cancellation on the 31st, even if you turned it in at the beginning of the month. The only positive thing I can say is that F1 did let us out of our contract one month early, so we had a 30 day cancellation notice instead of 60. But, that was a small thing after so many months of problems.

Pros

The software is helpful and you can run reports from your database for many different needs. Check-in works well.

Cons

Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early. The software is expansive and a lot of setup & upkeep has to be done manually.

 
 

Meleah from church user
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Worst software I've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fellowship One is cumbersome, not intuitive and too glitchy. Do not use it, ever.

Pros

Nothing.

Cons

Fellowship One is cumbersome, not intuitive and too glitchy.

Advice to Others

Do not use it, ever.

 
 

Brian from Freedom Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

TERRIBLE TERRIBLE TERRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been such an awful experience. Just today, indicative of the process since F1 took over Connection Power, nearly 3 hours today trying to get to someone and all you can do is leave a message only to find out that you have to call back and leave a message for someone else. Highly recommend NOT Fellowship one

Advice to Others

Go somewhere else

 
 

Jerry from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

The most powerful software for managing relationships

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is powerful. It is the best way to manage the complexity of a growing church, community and world.

Likes Least

Large, powerful and at times a little slow in responding to unique needs but it's worth it.

Recommendations

Of course you need to look at what you need. The larger the church or more complexity you have the more power the software you need.

 
 

Gail from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

Powerful But Not Very User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is a tremendously powerful tool that meets most of the needs we have for our church database. We are able to track an infinite number of details related to each person in the database. Recently, we began using F1 to allow our church members to search and find a small group, then sign up - all online. I am still learning all the ways we can use F1.

Likes Least

The most frustrating aspects of F1 are: 1) It doesn't have a mobile interface for online registrations - and online registration is a huge part of how we use F1. We have begun using a third party app that integrates with F1 so that our online registration process is mobile friendly. 2) F1 is not very user-friendly and they don't offer easy-to-find support. This is the most difficult aspect of the product.

Recommendations

Fellowship One, even with it's difficulties, is a valuable tool. My recommendation is to have several people who are very tech savvy that can learn F1, become masters at using F1 and who can teach others the basics.

 
 

Dan from Bayside Church
Specialty: Christian, Protestant

March 2015

March 2015

Fellowship One has been a tremendous asset to the church

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship Tech support is very knowledgeable and very responsive. The report writing team is outstanding in building capable and flexible reports.

Likes Least

The email system is too simplistic, particularly in handling unsubscribes. There is no capability to be connected to one ministry and not another without manipulating attributes.

Recommendations

Understand that Fellowship One is a comprehensive system. It requires the user to be engaged in knowing what they are doing and what it means for future needs.

 
 

Dennis from Experience Church.tv
Specialty: Christian, Protestant

March 2015

March 2015

Moderately Pleased, but disappointed from the sales to real world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the options and the cross-platform integration.

Likes Least

I don't like their support or how difficult it is to mine the information from the system. It is far from user friendly in a church volunteer department. Even after I had someone get certified on the product, it's still cumbersome to use.

Recommendations

Take your time and see what else is out there. We are fully vested with F1, so transition would be highly difficult. So explore. My thoughts are, what good is it to have features, if you can't use the features? Especially reports! We have someone that has a degree on staff in database management. Without that person, we would have changed systems.

 
 

Todd from NewPointe
Specialty: Non-Denominational

March 2015

March 2015

Fellowship One has been good to us but we are moving on

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a complete church management software system that has grown with us over the years. As we grew, Fellowship One was able to handle our growth.

Likes Least

Their report writer is really lacking for our needs. There has even been times where two different Fellowship One reports were to have the same results, but the two reports gave me different results. That was very troubling. Also, recently their response time to support tickets has been very slow.

Recommendations

Look at all options before committing to any one provider.

 
 

Holly from The Fellowship
Specialty: Non-Denominational

March 2015

March 2015

F1 from a Finance Manager point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can get reports that give me what I need to know and can manipulate those for just the information I need. I also really like the giving module - with the batch scanner - really fast, intuitive, and easy to administer. We aren't there yet, but when we are it will be easy to segregate check scanning from posting. I can also say that each time they make upgrades to the program, I am impressed with the improvements. It seems like F1 "gets it".

Likes Least

It is difficult to figure out how to enter a ticket to receive support. I wish they would streamline this process.

Recommendations

F1 has a very robust offering. I have just talked about what I see from a finance manager point of view, but we are really happy with what they have done with groups, and their communication platform is good too. It is a big program, with lots of capabilities - it's very robust.

 
 

Mike from 121 Community Church
Specialty: Christian, Protestant

March 2015

March 2015

F1 has been great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how powerful the database is and how much you can do with it.

Likes Least

With so many reporting options, it gets confusing sometimes just getting a simple report done.

Recommendations

Look at all the options, and if you're cool with using them and want a powerful database, F1 is the best one out there.

 
 
 
Showing 1-20 of 36

Frank from NewSpring Church
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Good Totally out of the box ChMS solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used F1 for about 10 years. It's a great out of the box ChMS system that has a ton of different functionality. They will send a team out to help you implement the system, and they have built in support (the timeliness of resolution does leave something to be desired) and it really does do the majority of things a church would have a need to do. The downside for us was the lack of flexibility that some of the features had, and the lack of new features being released in a timely manner. The company has gone through a lot of change in the past few years, which has left a lot of customers feeling unsupported. While I would recommend a church taking a good look at F1, especially if they need something that can just be configured and run with, we decided to switch to a different system.

Pros

Out of the box solution that includes most every feature a church would need, including support.

Cons

Support hasn't been great, multiple changes in company ownership has left things feeling unstable.

Source: Capterra
 

Nancy from Hampton Heights Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very difficult to get any reports that you want. Too many listed and not very clear exactly on what the report will give you. Customer Support many times just sends you to a link to a video to watch to try and help you figure out what you are trying to get a report on but it still doesn't help. There are alot of things the software offers if you are a computer tech and can figure it all out. I would not recommend this unless you like to try and figure it out like a puzzle.

Pros

Easy to enter a person in the system.

Cons

Reports are very difficult to figure out and still haven't and we have used this software for at least 3 years. We are looking for a more user friendly software that any staff person could use without major training and even then have difficulties. Setting up Small groups attendance is not user friendly either. Just frustrating all the way around.

Source: Capterra
 

Cheri from Park Chapel Christian Church
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Fellowship One - trying to do too much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used this software for 6+ years and still can't figure parts of it out. It has a lot of bells/whistles and it does deliver the goods but so confusing sometimes.

Pros

It does hold a lot of information and offer a lot of options.

Cons

It's not intuitive and the reporting is hard to work with.

Advice to Others

This is definitely for larger churches -- it's too much of a beast for small shops.

Source: Capterra
 

Aaron from New Community Church

December 2016

December 2016

Large Church Database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used many church database systems. This was so large and robust. It was difficult for many of our staff to learn to use. So although it had many features to become difficult to teach everyone how to use it.

The customer service was great. They taught us how to keep the database up to date and make sure it was benefiting our church. Their systems and process for starting the new systems were hands down the best. I have used their process to teach other churches how to tackle a new database.

Their features are great and very flexible. However, the cost is very high and makes it out of the reach of most churches.

Source: Capterra
 

Jessica from Think Differently Counseling

December 2016

December 2016

Church software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoyed using this software, however it can be a bit cumbersome to get things set up. Once you have setup you are good to go!

Pros

The setup for group communication (attendance and tracking and dispersing of info)

Cons

The set up process takes a while

Source: Capterra
 

Tyler from Redwood Church

December 2016

December 2016

Fellowship One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have use fellowship one for several years with several different organizations, It is a dated software in my opinion. The GUI is old and inefficient, however, it does have a good array of features, and tons of features you may never need or know exist because of the complexity of the program. However, I still found the software very useful despite the outdated GUI

Pros

I like the wide array of features.

Cons

The GUI is outdated and somewhat difficult to use.

Advice to Others

This software is good if you need to do a lot of complicated database processes.

Source: Capterra
 

Bethany from Refreshing Waters Worship Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Ok, but not great

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Fellowship One was alright, but we had to enter contributions twice, because it didn't integrate with our accounting software.

Source: Capterra
 

Sara from The Oaks

December 2016

December 2016

Expensive but diverse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We made the transition from Shelby to Fellowship One a few years ago, and boy was it an improvement! This would be best for large churches who really need to monitor and track LOTS of information. It's a big commitment up front financially and for all staff to learn the system. Long-term, though, it's a great investment if you need a broad system to manage many congregants.

Source: Capterra
 

Salena from Mile City Church
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great program for churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the features on Fellowship One. Easy to use and has everything you need to run and organize your church.

Source: Capterra
 

Lorie from Good News Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

You Need to be a Computer Genius to use the software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Fellowship One for about 5 years. You would think that after that long I would have a grasp on using the software. I didn't, and not for the lack of trying. Even took a week long certification class! the system is so complicated and not user friendly at all.

Pros

Not much. It tracks finances better than people.

Cons

Reporting is the worst! I would labor for an hour to get the data I needed. Sometime I would just give up and find a work around to get what I needed. It was so frustrating. Even after taking a certification class, one whole week I might add, we were given a "dedicated" account representative. It would take a day or tow to get help with reports or other needs.

Advice to Others

It's not user friendly at all. They company is in business to make money and not really support the church or ministries.

Source: Capterra
 

Amy from Harvest Baptist Church

October 2016

October 2016

Complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maybe it is because I was just one person, but this software was complicated to use, especially the reports. There are hundreds of them but getting the exact right results was hard! Fellowship One has the capability to do many things, but you need to make sure you have a team of very computer-savvy people to oversee it.

Source: Capterra
 

Ross from SouthCoast Church

October 2016

October 2016

Fellowship One Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

F1 is too clunky for me. Not as user friendly as I would want it. Compared to other options, it has a lot of power but it has so many features that they are almost overwhelming.

Source: Capterra
 

Charles from Church on the Ridge

December 2015

December 2015

Purchased in 2014

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros it is a database with a lot of options
CONS
- Very difficult to get help
- User interface is not good
- Report building is near impossible for the average user
- Conversion of data was cumbersome and lost data
- very expensive for low return
- Slow
- many more cons

Source: Capterra
 

Scott from Cornerstone Community Church

August 2015

August 2015

Mixed feelings

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Fellowship One is built for large scale churches with multiple campuses. We are a smaller church with about 500 regular attenders a week and about 1500 total people in our system. There are so many options that we do not need. Also, it frequently stops working altogether, giving you an error code. This code would be useful if you could talk to someone in a timely manner, but you can't. Customer service is perhaps the worst I have ever encountered with any company. The system itself is not very user friendly, a person has to watch videos and train for hours just to know how to use it. Can't recommend

Source: Capterra
 

Jeanne from Lenexa Baptist Church

July 2015

July 2015

InFellowship Registration

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Love the ease of registration now as well as the new look. Will make registration so much more simple for our congregation as they sign up for various activities! Thanks so much for this update.

Source: Capterra
 

John from Life Community Church

September 2014

September 2014

Not what they represent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Fellowship one has all the bells and whistles, but is difficult to use. If you don't have a full time person who will be your "champion" you probably will be disappointed. As a church of 350 it is hard for volunteers to learn to use. Customer service has been slow, have a problem on Wednesday, it probably won't be solved before Sunday. Reports are frustrating. Good luck finding which of the 3,000 reports you want. Then, once you find one they discontinue it. Runs on Mac but all check in computers has to be PC. Our whole team from top to bottom dislikes it.

Source: Capterra
 

Holly from The Fellowship at Cinco Ranch

July 2014

July 2014

Contributions update

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm very very impressed with each of these updates to the Contributions module - you continue to improve this process. So much appreciated. We watched the video and saw that you had a way to add a batch scanner so we purchased that and did the upgrade, and it is wonderful! Simplifies the process and makes it a lot easier.

Thank you for your continued improvements to the contributions module. Absolutely awesome!

Source: Capterra
 

Joni from Christ Community Church

July 2014

July 2014

Fellowship One Tech Problem Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I experienced a problem with F1 on April 4, 2014. I was able to sign in to F1 but unable to move around. I submitted a support case request. The only time I've had to do so. My client application specialist, Lisa Morris, responded so quickly I couldn't believe it and resolved the issue right away. Lisa was very nice and professional.

My frustration was with no being able to move around in the program. But again, the problem was immediately addressed. Thank you!

Source: Capterra
 

Connie from E-Free Church

November 2012

November 2012

I can't believe the other ratings!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Unfortunately, the perfect CMS system does not seem to exist. We are not pleased with this system and are using bits and pieces from other systems right now that work better, while looking into a replacement system. I would not recommend this system unless you have Tech savvy people working on your staff. The typical church secretary will be pulling her hair out trying to spit out any kind of report.

Pros

It is a powerful database that offers many options.

Cons

Because of the great functionality, it can be quite frustrating to learn. We felt the training very poor and overwhelming, never mastering the system. It's a fragmented system that is often being upgraded. Therefore, we are constantly relearning it. Also,the reports are often changed or replaced. Once we find a report we like, it's replaced with a new one. It is VERY difficult to figure out the fields you need and it takes a lot of time to come up with a new one. Customer service is almost NONEXISTENT. Imagine waiting on hold over 20 minutes. When someone answers, they usually have the excuse that they don't really work in that area, they are just helping out because they are unusually busy right now (almost every time we call). Then they cannot answer your question, but will put a ticket in for you and someone will get back to you. Rarely does someone get back to you. If they do, they give you a stock answer they got from a list, as the answer does not answer your question.

Source: Capterra
 

Dennis from Experience Church.tv

November 2012

November 2012

Poor Expectations - but powerful system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend F1 but with high caution. Make sure you have a point person that is highly computer literate.

Be very patient...

I gave 5 stars to "Meets our needs" on the premise that eventually when we get all our questions answered - it will meet our needs. That's why we chose F1.

Pros

This software is very feature rich and capable. It has resolved some of our immediate needs with check-in for kids, contributions, and mobile app for access to our data base as well as our small groups.

When you read my cons please don't think I would not choose F1 again. I am just highly displeased with how they set expectations and how they train.

Cons

They do a very poor job of setting expectations. While the system is capable of a lot of features...good luck figuring them out. They are very limiting on what they will show you during implementation of the product. We also paid for the certification training and even that is limited to what information they will release to you. It seems that their attitude is "You need to figure it out". They do host a one hour weekly call for Q&A, but that's still not satisfactory to us. I can't even send an all church email out!! Something that should be the simplest process is cryptic at best to figure out. If something isn't working you have to submit a trouble ticket. There is no customer service line. They should have a customer service line for those who have paid the $700 fee for training and certification.

Source: Capterra
 
 
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