All Lofty Reviews
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Lofty Reviews
Reviews Summary
Overall Rating
3.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.9
Customer Support
3.5
Value for money
3.9
Functionality
3.9
Pros
"However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of."
"Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system."
"Bringing a sense of organization, Time management, and heightening the communication with clients and customers along with the office staff."
Cons
"It is not the fault of the reps, but is the fact that Lofty has them talking to multiple people at once, so they bounce between tasks and questions, and conversations trying to keep up and provide a very low level of service response time."
"I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them."
"I am unable to see if they've talked, where the lead came from if they added it within their notes, or any other important info to help them with their leads."
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