All Amazon Connect Reviews
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Amazon Connect Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.4
Value for money
4.3
Functionality
4.4
Pros
"We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software."
"At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns."
"The integration with other AWS services like Amazon Lex and Polly makes it easy to implement intelligent automation, and the visual interface for designing contact flows is intuitive and powerful."
Cons
"It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software."
"I think the biggest frustrations with Amazon Connect center around its steep learning curve, especially when setting up advanced features without AWS expertise."
"We also witnessed some occasional call quality issues and a basic user interface that could use more polish."
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