All Amazon Connect Reviews
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Amazon Connect Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.4
Value for money
4.3
Functionality
4.4
Pros
"We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software."
"At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns."
"The integration with other AWS services like Amazon Lex and Polly makes it easy to implement intelligent automation, and the visual interface for designing contact flows is intuitive and powerful."
Cons
"It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software."
"You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. "
"Also it is not reliable, many call saying they called me and it does not ring or allow messages sometimes."
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