All LiveAgent Reviews
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LiveAgent Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.6
Functionality
4.6
Pros
"Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers."
"LiveAgent is more than a chat or ticketing system; it’s an omnichannel hub that allows me to see everything in real time."
"We particularly find LiveAgent’s real-time live chat feature effective for our support team. As it can enable us to respond to customer’s questions immediately customer satisfaction rates are likely to be higher besides creating trust with clients."
Cons
"It is a bit hard to edit a table because there is no option to delete rows or columns."
"The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes."
"This restriction becomes cumbersome especially when one is trying to operate many departmental emails in a bid to ensure proper communication is conducted."
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